Outdoor pool, pool loungers
Check availability

Reviews of Fatumaru Lodge Port Vila

3.5 out of 5
Fatumaru Lodge Port Vila
Walter Lini Highway, Port Vila, Efate

Reviews

9.0

Wonderful

Rating 10 - Excellent. 142 out of 255 reviews" "
Rating 8 - Good. 96 out of 255 reviews" "
Rating 6 - Okay. 16 out of 255 reviews" "
Rating 4 - Poor. 1 out of 255 reviews" "
Rating 2 - Terrible. 0 out of 255 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Stayed 7 nights in Mar 2024
Response from Zel on 18 Apr 2024
Hi Troy,Thank you for your review.Hope to see you sometime again.

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and beautiful. It is somewhat far away from the next property, however, the city is still easily in walkable distance. Pretty much perfect
Stayed 2 nights in Jan 2024
Response from Timothy on 26 Jan 2024
Good afternoon Christian,Thank you for the review.It was a pleasure hosting you at the Fatumaru Lodge.We appreciate reviews as it helps us to identify and determine points to help us improve in our services.Thank you once again for choosing Fatumaru Lodge and we looking forward to have you back on your next holiday trip to Vanuatu.

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean and relaxing place to stay for our last night in Vanuatu. We did experience some issues with the electrics in our room switching on and off, but It seemed to come right eventually. Overall a pleasant stay, thanks!
Stayed 1 night in Jan 2024
Response from Ziel on 11 Jan 2024
Hi Lewis,Thank you for taking the time to share your experience. Despite the initial electrical issues, we are pleased that your overall stay with us was pleasant. We have some big renovations planned, including the pool deck, next month -February. We hope to welcome you again for an even more seamless stay.

6/10 Okay

Deb

Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Timothy & Team on 11 Jan 2024
Good afternoon Lewis,Thank you for the great review.We love to say, it was a pleasure hosting you at the Fatumaru Lodge.We certainly thank you for highlighting point that could help us improve in our services.We promised that services will be much more standard the next time you visiting us at this time when we're looking forward for a massive renovation that will lift the quality of our services in few weeks time. We are more than happy to welcome you back on your next holiday trip to Vanuatu.

10/10 Excellent

Algis, Melbourne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent, about 1.5 km to market and central of the city.
Stayed 14 nights in Oct 2023
Response from Ebonie - Hotel Manager on 27 Oct 2023
Hi Algis, Thank you so much for your kind review! It was a pleasure having you at the lodge.

8/10 Good

Julie

Travelled with family
I loved staying at the lodge. It is close to a lot of Port Villa's attractions and town. Lovely staff and facilities. My only issue was the hot water. I only managed 2 days out of 7 to get one. The weather was warm but not warm enough for a cold shower. I would still stay again at the lodge but would hope the hot water system will improve.
Stayed 7 nights in Oct 2023
Response from Ebonie - Hotel Manager on 17 Oct 2023
Hi Julie, Thank you for your kind review. I am sorry to hear about the hot water problems you had. We are planning major renovations early next year, so we hope to see you again next time you choose to visit Vanuatu! Kind RegardsEbonieHotel Manager

6/10 Okay

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service
This was a small boutique hotel, fairly quiet and nice views over the lagoon. The room was clean and the bed extremely comfortable, unfortunately we had several power outages through out our stay, at times became very difficult for my daughter and 12 week old baby especially in the evenings. It also interfered each time with the tv so ended up with no Netflix, which we only watched at bed time. The pool was nice a few mosaic tiles missing on the steps, but nice and clean. The decking around the pool in areas needs attention as a little unsafe. It was a shame that the wooded louvre doors didn’t have mosquito netting on so we could have the slats open at night. The staff were helpful
Stayed 4 nights in Sep 2023
Response from Ebonie - Hotel Manager on 22 Sept 2023
Hi Paula, Thank you for your review and feedback. We have been continuing to look into the power outages. However, we have not had any recently. This suggests that it was likely an electrical appliance someone was using in another room that was tripping the power. We have some big renovations planned (including the pool deck!) in Feburary next year. We hope to see you again! Kind RegardsEbonie Hotel Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely to be able to have a morning swim in the lagoon each day. An easy walk into town and multiple waterside restaurants and bars. The hotel is a great compromise of being just far enough out of town to be quiet, but still walkable.
Stayed 3 nights in Aug 2023
Response from Ebonie - Hotel Manager on 27 Aug 2023
Hi Caroline, Thank you so much for your lovely review! It was a pleasure having you at the lodge, and we hope to see you again sometime. Kind RegardsEbonieHotel Manager

10/10 Excellent

Itai

Stayed 1 night in May 2023
Response from Ebonie - Hotel Manager on 2 Jun 2023
Hi Itai, thank you so much for your wonderful review! It was a pleasure having you at the lodge, and we hope to see you again sometime. Kind RegardsEbonieHotel Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Fatumaru were very friendly and helpful. Comfy bed with large mosquito net (essential!) and a beautiful water view to wake up to. It's walkable to everything yet is super quiet so easy to get a good night's sleep. As from other reviews, the dripping shower was still there so would recommend bringing ear plugs. Also make sure you don't leave any food crumbs around as an ant party will arrive without delay.
Stayed 3 nights in Apr 2023
Response from Ebonie - Hotel Manager on 1 May 2023
Hi Michael, thank you so much for your review. We apologise for the dripping shower, we are in the process of renovating bathrooms to solve this issue! Kind RegardsEbonieHotel Manager

10/10 Excellent

Zhenhong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little resort, close to a few restaurants and bars. Excellent customer service by the staff there! I would recommend it to anyone visiting Port Vila
Response from Rae, HM on 10 Mar 2023
thanks for such a great review. We are so glad you enjoyed your stay with us.Thank you!!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fatumaru Lodge is a hidden gem! About 10-15 minute walk from the main strip of shops and right on the water which was lovely. Only downside was the wifi/tv being pretty unreliable, but really not important in a beautiful place like Vanuatu!
Stayed 7 nights in Jan 2023
Response from Rae on 27 Jan 2023
thanks for such a lovely review Rachel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not posh enough to be so pricey
If you are traveling with a lot of luggage, be sure to arrange for a taxi. There is a steep, tight turn that many transports are not able to make, including the pick-up to return to the airport. The night guard was very helpful, but it was difficult to get all of our suitcases up to the turn-off for the early morning airport pick up. There was no mosquito net on the single bed for our daughter and the balcony was unscreened. We all three slept in the King size bed (which was quite comfortable). There were only 2 towels, and since we came late and left early, we could not request another. The shower dripped all night long. We had a late arrival and appreciated the flexibility of staff to help us out with that. Our quick overnight was probably not adequate to give a fair trial, but we were not so positively impressed that we feel compelled to return.
Stayed 1 night in Nov 2022
Response from Rae on 27 Jan 2023
We're sorry that your stay with us did not live up to your expectations. We have changed our operations with our tour operator that they do now (again) come down the driveway to collect our guests.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, overlooking a lagoon part of the ocean.. great for kayaking. Lovely bungalows, pool, flowers. Friendly, helpful, staff. Rooms nice and cool. Shower leaked a bit but not a big deal. Pleasant pool area. Easy to get a mini van for rides into town or Mele beach on the road by driveway.
Stayed 3 nights in Nov 2022
Response from Rae on 29 Nov 2022
Thank you for such a lovely review, we're so glad you enjoyed your stay with us!

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Elaine, Melbourne

Stayed 5 nights in Sep 2022

6/10 Okay

Josip

Travelled with family
Liked: Staff & service
Whilst the rooms have been built in a beautiful way which reminds of an Italian albergo the property is in need of some TLC. Our shower head was half blocked and dripped all day and night. The bathroom tiles are grubby. Beds and rooms have been tidy and there is a little outside kitchenette and seating area on the balcony. Pool would also need a clean. Staff have been very friendly and helpful. Good options are a short walk or bus ride away which didn’t bother us. There is a great cafe/ bakery down the road in the shopping center and heaps of restaurants in town.
Stayed 2 nights in Sep 2022
Response from Rae, HM on 4 Oct 2022
Dear Josip,Thanks for your room. We have been undertaking a lot of maintenance on our property to bring it up to scratch and we are working with a new team training them on logging maintenance. I apologize if the room was not to your standard.

8/10 Good

keshi

Stayed 1 night in Sep 2022
Response from Rae on 26 Sept 2022
Thank you for leaving us a lovely review score keshi.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

wendy

Stayed 1 night in Jul 2022

10/10 Excellent

Christopher, Stroudsburg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location was quiet and convenient to city center. Plenty of food around the hotel and the staff was excellent.
Stayed 4 nights in Jun 2022
Response from Pascal - owner on 29 Jun 2022
Thank you, Christopher, you were our first international guest for a very long time.!!! I am glad we kept our best staff to take care of you during this very difficult time. We are getting ready for the border opening. Thank you for your trust and feedback.

10/10 Excellent

Arianne, Brisbane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented rooms, amazing views of the water and lovely staff
Stayed 1 night in Mar 2020
Response from Rae, Hotel Manager on 13 Mar 2020
Thanks for your wonderful review, we are so glad you enjoyed your stay with us

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Rae, Hotel Manager on 13 Mar 2020
Thanks for your wonderful review Christine, we are so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Fatumaru Lodge make your stay. They are extremley helpful and friendly. Your are right in Port Villa with a short walk to the shops but when you are inside the grounds you feel like you are in your own paradise. This is an authentic Vanuatu stay.
Stayed 7 nights in Jan 2020
Response from Rae, Hm on 20 Jan 2020
Thanks for such a terrific review, we are so glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Rae, HM on 30 Dec 2019
Thanks for the great review, we are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very private. Very quiet Some facilities are starting to look a bit tired Excellent immediate access to the water
Stayed 3 nights in Nov 2019
Response from Rae, HM on 22 Nov 2019
Thankyou for your review, we are glad that you enjoyed the privacy of our Lodge- we do work hard to maintain the peace and serenity that our guests enjoy. We do understand that a few areas are looking a bit tired- but we are undertaking upgrades and have been doing so over the last 3 years. We hope you come back to Fatumaru Lodge in the coming years to see these areas looking fresh again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Its my second stay.The hotel is great with very friendly and helpful staff. The rooms are very spacious with great views of the bay. The only area of improvement is that some maintenance is needed to keep it a great place to stay.
Stayed 5 nights in Oct 2019
Response from Rae, HM on 11 Nov 2019
Thankyou for your terrific review, we were so glad to have you back with us. Isaac our maintenance guy has just left us after close to 15 years with the lodge and obviously this has left a huge hole! We are working to address this of course. We hope to see you again at Fatumaru Lodge

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing-they couldn’t be friendlier or more helpful. No request seemed to trouble them. They would happily pick up our 1 year old son and play with him to allow us to finish our breakfast
Stayed 5 nights in Oct 2019
Response from Rae, HM on 29 Oct 2019
Thankyou so much for such a fabulous review! We love pikininis, and we don't get many of them, so they get lots of love when they are here! Thanks for your feedback on our staff, they are an amazing team taking care of everyone- including me!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The absolute water front is brilliant laying in bed. It was quiet, private, easy access to restaurants. It is a bit tired but excellent value for the money
Stayed 6 nights in Oct 2019
Response from Rae, HM on 28 Oct 2019
Thanks for your review- we are glad that you enjoyed staying with us and we are glad that you found value for money with us. Since 2017 we have been investing heavily in improvements for Fatumaru Lodge- you will have enjoyed our new beds and updated Seafront Studios. We have renovated the pool and deck and will soon be undertaking a renovation of the breakfast area. We do hope that you will be back some day to enjoy our further renovations!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is in a great position Right on the water the bed was very comfortable premium mattress.could do with with some money spent on the interiors Very run down What would make us return were the staff Julie , Jennifer , Fiona and Mary made our stay ,their warm smile’s and willingness to help are Fatumara Lodges best asset and I’m sure they are worth more money 😁🌴🌺🌸 good staff are hard to find
Stayed 9 nights in Oct 2019
Response from Rae, HM on 22 Nov 2019
Thanks for such a lovely review. We're pleased to hear you enjoyed your stay in our seafront studios with their new king size beds. It's also great to hear that you enjoyed the customer service offered by our terrific staff. They are great and we do love them. We are pleased to say that no staff at Fatumaru Lodge are on minimum wage and we carry out wage reviews every year.

6/10 Okay

Seng Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small resort with own character
The resort is a very small resort, room well equip with functional kitchen. But not much outdoor activities can do at the resort.
Stayed 2 nights in Oct 2019
Response from Rae, HM on 6 Oct 2019
Hi Seng, Thanks for your revie, we're glad you enjoyed your rooms and I'm sorry that you're dissappointed by the lack of outdoor activities on offer- we do have kayaks, paddleboards, a swimming pool and hammocks for guests to use. If you have any further suggestions we are happy to consider them.

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice spot, close to the airport.
Stayed 1 night in Sep 2019
Response from Rae, HM on 23 Sept 2019
Thanks for leaving us a terrific review Hamish, so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Fatumaru Lodge the first 2 weeks of September,  this was our 2nd time we have stayed at Fatumaru. We requested the same unit as the first time when booking, Rae the manager took the time to email back to inform us she had pencilled the room in for us. We picked this unit as it has beautiful water front views, it is right next to the kayak and the stand up paddle boards which we used a few times a day.Rae and her lovely team of Julie and Jennifer are happy to help you out with anything you need, from answer question about transport where to go snorkeling or just to chat about their county and local customs.Isaac the handyman was very busy doing lots odds and ends around the place but he still found the time to say hello, he even carry our bags to our per ordered airport transfer.The cleaning staff did our room when we were out kayaking each morning by the time we got back our rooms were made up with nice fresh flower.From the welcoming drink on arrival to helping us with our bags everyone was so lovely we will becoming back to Port Vila and will be staying in the Fatumaru Lodge again.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was away from the hustle and bustle of town but within walking distance of amazing restaurants and bars. Great place for relaxing.
Stayed 5 nights in Aug 2019
Response from Rae, HM on 16 Sept 2019
Thanks for such a terrific review. We are proud of our secluded and relaxing atmosphere, despite being less than 10 minutes walk from the heart of Port Vila.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front location. Good facilities available in room. Staff are outstanding.
Stayed 2 nights in Sep 2019
Response from Rae, HM on 8 Sept 2019
Thanks for such a terrific review, we do have a great team !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This lodge is small and quiet. Close to town and restaurants and bars nearby. An affordable option in Port Vila.
Stayed 8 nights in Aug 2019
Response from Rae, HM on 1 Sept 2019
Thanks for the lovely review! We're glad that you found our location convenient and our tariffs affordable. We hope to see you again at Fatumaru Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Rae, HM on 19 Aug 2019
Thanks for leaving us such a great review!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Only there for one night - the mini fridge was leaking, shower was drippy, dishes were dirty, and we could smell sewage.
Stayed 1 night in Aug 2019
Response from Rae, HM on 11 Aug 2019
Good Morning, Thankyou for your feedback on your stay at Fatumaru Lodge. We pride ourselves on our high standards of cleanliness and I am sorry that your expectations were not met during your stay. I will meet immediately with our housekeepers and maintenance to review the check in readiness for that apartment.

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Rae, Hotel Manager on 10 Aug 2019
Thankyou for your great review Georgios, we are glad that you enjoyed your stay at Fatumaru Lodge.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019
Response from Rae on 18 Jul 2019
Thanks for the great review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff lead by Julie were excellent. We would recommend Fatumaru Lodge to anyone wishing to stay in Port Vila.
Stayed 6 nights in Jul 2019
Response from Rae,HM on 13 Jul 2019
Thanks for a terrific review! Julie will be so pleased to see her name mentioned. We are glad that you enjoyed your stay with us and we hope to see you again someday.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is breathtaking! Compared to the other hotels nearby, this place offers the best value for money. Definitely located on the better side of town, with an excellent view of the bay! The free kayaking and stand up paddle boards were a highlight! It’s just a five minute walk from the towns best French bakery and restaurants. Extremely quiet and peaceful area! You will want to stay here!!
Stayed 4 nights in Jun 2019
Response from Rae, HM on 2 Jul 2019
Thanks for such a wonderful review!!! We are so glad you enjoyed your stay with us and enjoyed our terrific guest services. Yes, the bakery down the street is pretty awesome!

10/10 Excellent

Marg, Tasmania, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely amazing place to begin our stay in Port Vila. Could not fault a thing. Close enough to the hustle and bustle to walk, far enough away to think we were in our own private paradise! Thanks for having us, we’ll be back :)
Stayed 6 nights in Jun 2019
Response from Rae, HM on 23 Jun 2019
Thanks for the terrific review Marg! We're so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite spot, lovely location to stay, steep driveway.
Stayed 1 night in May 2019
Response from Rae, HM on 2 Jun 2019
Thanks for your lovely review, we are so glad you enjoyed your stay with us.

10/10 Excellent

Michael, Tin Can Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and helpful especially Rae the manager and Julie and Jennifer on reception lovely view every morning looking out over the water
Stayed 10 nights in May 2019
Response from Rae, HM on 28 May 2019
Thanks so much for your lovely comments Michael. We're so glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Rae, HM on 13 May 2019
Thanks for your terrific rating! We're so glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a boutique hotel and the staff were always there to help. There’s no onsite restaurant and breakfast cost additional. The harbour was a no go swim zone which is a shame.
Stayed 7 nights in Apr 2019
Response from Rae, HM on 1 May 2019
Thanks for your review! It is unfortunate, but the ban on swimming in the harbour is temporary, so hopefully it will be rectified soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday!
Absolutely amazing, great location, great staff and plenty of things to do. Highly recommended place, and great for family.
Stayed 3 nights in Apr 2019
Response from Rae, HM on 1 May 2019
Thanks for such a stellar review! So glad you enjoyed your stay with us!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Perfect place to relax
Stayed 2 nights in Apr 2019
Response from Rae, HM on 1 May 2019
Thanks for such a wonderful rating Susanne!