Exterior

Reviews of My-Quartermile Apartments

4 out of 5
My-Quartermile Apartments
Simpson Loan, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 51 reviews" "
Rating 8 - Good. 13 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Mindy, Freeport, Maine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in an excellent location. The buildings are very close together, so there is privacy which means that you have to keep the blinds shut. The rooms are a good size.
Stayed 5 nights in Oct 2019
Response from Sarah on 17 Oct 2019
Thank you for your review and we are glad you enjoyed your stay. The apartments in this area all have these beautiful big windows but this does affect your privacy if you are changing your clothes, etc. We are glad you found the blinds useful and this didn't bother you too much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Sarah on 17 Oct 2019
Thank you for your review. We are glad you enjoyed your stay in our apartment

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2019

10/10 Excellent

noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new apartment. I highly recommend this to anyone who is staying near the university of Edinburg. I have even recommended it to some of my family members who will be traveling there later this year.
Stayed 4 nights in Sep 2019
Response from Reservation on 5 Oct 2019
We are glad that you enjoyed your stay with us. We hope to welcome you back in Edinburgh and thank you for recommending us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to Edinburgh University. Contemporary, with excellent access to the local cafe.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Location is better than room condition
The location is good, however the customer service was disappointing. The room’s condition was not as good as expected. The so-called free toiletries and towels were not provided enough during the 4-day stay.
Stayed 3 nights in Sep 2018
Response from Gaynor on 26 Sept 2018
Hello, We are delighted to hear you enjoyed the location of the property, I am sorry you did not think there was enough provisions for 4 days, we do leave a starter pack of basics for arrival, but as the apartment is self catering, once these have run out, you do need to replenish them yourself. I hope if you are returning to Edinburgh you will consider staying with us again. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Important point of view
1) Check out too early @10am which is impossible, usually the hotels and other apartments check out will be @12pm 2) Check in @3pm with is too late (possible if it is 2 pm) 3) should have storage room in the same building no far as we see the office is far so we need taxi many taxi . 4) if we need even 1 hour late to check out it cost 10£ why? Even in the 5 star hotels the staff is flexible with us, friendly and accept that happily. ** These points are very important for us as a visitor we need to be happy, so take these points seriously. So, because of these points I cannot recommend it for my friends.
Stayed 2 nights in Aug 2018
Response from Gaynor on 24 Aug 2018
Hello, I am sorry to hear this, we do try and ensure we advertise clearly check in and check out times and where the apartments are in relation to our office, that information was available to you prior to booking so I am sorry this was disappointing to you on your arrival. Our office is within a five minute walk from all of our apartments so I am very surprised to hear you have needed many taxis to complete this journey. To my knowledge there is usually a fee for a late check out, especially in 5* hotels. We are sorry to hear you will not return to us. Kind regards

10/10 Excellent

VXS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, great location
Perfect spot for being in the centre of Edinburgh. We stayed for four days. Modern, clean apartment. Well equipped so if we wanted to eat in we could do so easily. Prior kitchen, washer dryer, WIFI. Everything worked. Staff at My-Appartments very efficient and helpful.
Stayed 4 nights in Aug 2018
Response from Gaynor on 22 Aug 2018
Hello, Thank you so much for your great review. We are delighted to hear you enjoyed the apartment and we would love to welcome you back again in the future. Kind regards

10/10 Excellent

Hadeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Gaynor on 9 Aug 2018
Thank you for your review, if you are returning to Edinburgh, we would love to welcome you back. Kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Reservations on 10 Jul 2018
Thank you for your perfect score. We are glad to see you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Mackey, Boston

Liked: Cleanliness
Disliked: Staff & service, room comfort
No hot water for 27 hours, spanning two mornings
Not having hot water for two mornings in a row strongly colors my experience. All communication about this was initiated by me, and the property managers didn't give any indication that they felt this was a serious problem. It was eventually fixed because the hot water supply is central to more than one block of apartments, some of which are managed by other organizations. I dread to think how things would have been if it had been my apartment alone. Absent this problem, I would probably not have been too bothered by having to reboot the wifi router as soon as I tried to use it and finding no microwave though one is listed as among the amenities. But it all adds up to an annoying experience.
Stayed 5 nights in Jun 2018
Response from Gaynor on 14 Jul 2018
Hello, I am sorry a communal problem in the block was outwith our direct control to fix for you. As soon as we were aware of the issue, we did immediately contact all the relevant parties and try to get the problem resolved as quickly as possible, please be assured if we could have rectified this problem ourselves for you, we certainly would have. This problem did effect the whole area and was not just our apartment. Therefore not possible for us to rectify this for yourself. I am sorry you had to re-boot the router for the wifi, unfortunately this also sometimes occurs and we do not mean for this to be a major inconvenience to our guests. The microwave is in the kitchen, I am sorry you did not see this, if you had called into our office, we certainly would have pointed you in the right direction. We do not supply laundry detergent, as this for many people is a very personal preference due to skin sensitivities and such and therefore very difficult to get right for every guest. As the apartment is self catered, this is usually purchased by guests themselves. In our apartments there is a black folder often on the coffee table or beside the TV that covers everything you need to know about the apartment, I am sorry you did not find this in your apartment.

10/10 Excellent

Janet, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travelled alone for my first trip to Edinburgh. This apartment is situated perfectly. The only slight inconvenience is picking up the key at a different location. No problem really but the check in is as advertised - but lots of things to look at while waiting and luggage storage iis available: just sometimes a person is tired from travel- The aoartment is beautuful - new and updated, huge -. More like self catering / no room service but fully outfitted.I could not figure out the washing machine too well but that could be me! Walk everywhere on the golden mike as apartment is 1/2 way down between castle and palace. Walk through the path way right at the Grocery store.- Stainbury. Take a warm sweater and coat- remember - cold Scottish wind even in June.
Stayed 4 nights in May 2018
Response from Gaynor on 12 Jul 2018
Thank you for your review, if you are returning to Edinburgh we would love to welcome you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Reservations on 4 Jul 2018
Thank you for the perfect score on your stay with us. We hope to be welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
This was my third stay at My-Quartermile Apartments. Located in the University area, I've timed it at a seven-minute walk to the Royal Mile (passing Greyfriars Kirk and the National Museum of Scotland). While close to tourist attractions, it offers a welcome calm from the sometimes frenetic Royal Mile. On two previous visits, I stayed in a one-bedroom apartment overlooking The Meadows, which I loved. This time, we reserved a gorgeous two-bedroom apartment. Upon check-in, we were surprised and thrilled to be upgraded to a penthouse apartment. In my experience, these apartments are typically modern and spotless, with fully-equipped kitchens and washing machines. But this, in addition, had an enormously spacious great room overlooking the Meadows on one side, with the other glass wall leading to an enclosed sun room with three exterior glass walls and two doors leading out to the gorgeous rooftop garden with a view of Arthur's Seat. The master bedroom had a wall of windows with a view of Edinburgh Castle. There's an en suite master bath, and a second bathroom off the hallway that has a TV in the shower. The staff are always warm and delightful to work with. We wanted for nothing and thoroughly enjoyed our stay.
Stayed 3 nights in May 2018
Response from Reservations on 4 Jul 2018
Thank you so much for your wonderful review. We hope to have you stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These modern apartments are in a great location for walking anywhere around the city centre. Fridge, stove, micro, dishwasher, and washer/dryer all included. The only drawback is the floor to ceiling windows that especially in the bedroom you need to keep the blinds down. Even up draw blinds would not be great as there are 7 floors so folks above you can see in.
Stayed 6 nights in May 2018
Response from Gaynor on 16 May 2018
Thank you for your review, we are glad to hear you liked the apartment and found the facilities and location to your liking. This modern development is designed with floor to ceiling windows across the estate and is very popular with some for this modern design. If you are returning to Edinburgh, we would love to welcome you back and perhaps recommend some of our other properties which are more traditional.

8/10 Good

Simon

Liked: Cleanliness, staff & service
Check in and check out times where the only issue. Paid for 2 nights but couldn't check in till after 3 and check out time was 10 in the morning. There is an option to stay up to 12 at £10 an hour but after spending £155 for the 2 nights I feel its a bit cheeky. Apart from that the apartment was nice.
Stayed 2 nights in Jan 2018
Response from Reservations on 25 Jan 2018
Hi Simon, Glad you enjoyed our apartment and found everything you needed. Please notice that we already outlined the check-in and check-out times to you prior to booking but we do indeed offer the opportunity to extend your stay an extra few hours if you want. We also offered you the option to store your luggage with us free of charge if you preferred. We do not feel it is 'cheeky' to ask for a small fee of you want to extend your departure until later in the day, almost every accommodation provider does this. Please be assured that you did receive a very good price for an apartment in this area of town. We are glad these minor gripes did not impact your overall stay and that you enjoyed staying with us in Edinburgh.

10/10 Excellent

L, Londob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice little flat
Staff were friendly at the office. Apartment was clean, good amenities provided. Short walk into city centre. Supermarket and coffee shops on your door step. Would definitely stay here again!
Stayed 3 nights in Dec 2017
Response from Gaynor on 12 Dec 2017
Thank you for your wonderful review, we would love to welcome you back again in the future. Kind regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Thank you for your review.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quartermile
Very Nice Modern flat. Great location with small grocery, coffee shop, bakery & wine bar close by. Next to the meadows. Walking distance to The Royal Mile & New Town. Registration & Key pick up is at a different location but was also an easy walk.
Stayed 7 nights in Nov 2017
Response from Gaynor, Reservations on 28 Nov 2017
Thank you for your review, if you are returning to Edinburgh, we would love to welcome you back. Kind regards

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Great location, room not as pictured
Overall we had a decent stay. Based on the pictures and price we were expecting a little more. Our unit was located in an apartment building in a very student populated area. Our apartment did not have a view of the park as is pictured in most of the photos provided by the hotel. The unit is not as new as is pictured, there was quiet a few scuffs on the walls and some mold in the shower. When we checked in the unit smelled of onions. We contacted the front desk and they were very accommodating and sent someone over right away to clean the kitchen sink which resolved the issue. With all this being said, our stay was still enjoyable. The unit was very spacious and was in reasonable condition. The unit was walking distance to many attractions, e.g. Royal Mile, Edinburgh Castle, National Museum of Scotland.
Stayed 4 nights in Oct 2017
Response from Gaynor Reservations on 30 Nov 2017
Thank you for your comments, it is disappointing for us to hear you feel the apartment was not as you expected. I am unable to check the details of your call to our office as your review is anonymous. We do have a number of apartments in the Quartermile area and the pictures online are representative of all those apartments. Unfortunately is it simply not possible for all the apartments in this development to face the Meadows. The area is popular with students as it is located right next to Edinburgh University. I am glad to hear our housekeeping team attended promptly to deal with the issues you reported and I hope if you are returning to Edinburgh you will stay with us again, we do also have other locations. Kind regards

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Thank you for your review, I do hope if you are returning to Edinburgh you will stay with us again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to start vacation
Great location
Stayed 4 nights in Sep 2017

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointing
Booked 6 months in advance based on location and a format which suited the needs of my family. Received emails on the day concerned that I wouldn't make it to the office to collect the key before everyone went home on Friday. My girlfriend got there to be informed that the apartment wasn't available due to a gas boiler problem. Offered a refund which wasn't practical given the demand during the festival and we'd already flown and travelled into Edinburgh. Re-housed at an older apartment about 1 mile further away. Replacement was tired with signs of wear in all rooms. Window didn't open, TV didn't work properly, leather chair cracked, sofa cover split etc. Did the job though, albeit with a longer walk to the shows we'd booked near to our intended accommodation. The promised partial refund had to be chased 1 month later.
Stayed 2 nights in Aug 2017
Hello Simon, thank you for your feedback. We are sorry about the boiler issue during your stay, unfortunately it wasn't something that could be fixed straight away. Due to us being fully booked in Quartermile that weekend, we offered to move you to a different apartment. We are sorry it was not up to standard, and we will pass your comments onto our management team. We would hope if you were returning to Edinburgh, if you could please contact us to arrange another stay in our Quartermile apartments. We would like you to experience what Quartermile has to offer. Kind Regards, Reservations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Hello, thank you for your review. If you are returning to Edinburgh, we would love to welcome you back. Kind Regards, Reservations

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2017
Thank you for the rating. Please let us know what we can do to improve your stay. Kind Regards, Reservations

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccomended
fantastic apartment, well equipped, spotless and plenty of room. Bathroom was lovely, big towels, toiletries, hairdryer etc. Kitchen was well equipped and also had washing up liquid, dishwasher tabs, tea towel etc. Sainsburys at the end of the road, and a lovely café. Some instructions for the dishwasher, oven and TV/freeview would have helped - that took a while to work out. But highly recommended.
Thank you for your compliments on our apartment, we are delighted to hear you enjoyed your stay, if you are returning to Edinburgh, we would love to welcome you back. Kind regards Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious, new and clean
Excellent apartment with lots of space, everything was very new and clean for a great price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern impressive self contained flat
Really close to the city centre. We stayed on the 8th floor and had amazing views of the castle and skyline

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient apartments in a nice area
Nice experience in a pleasant location. Key collection was elsewhere but the staff were friendly and accommodating. Would recommend it and use it again

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and quiet on Simpson Loan
I found this apartment, in Simpson Loan on the edge of the Meadows, to be very comfortable as a solo traveller. It was clean and the kitchen was ready to go with thoughtful basics such as tea, fresh milk (hurray!) and oil. Towels and linen were good quality. There was plenty of storage space. Also there was shower product supplied in the bathroom. This all makes a big difference when travelling for work and I really appreciated it. The bed was very comfortable for a solo adult and I slept very well. I would need a larger bed if I were travelling as part of a couple. There was lots of natural daylight and I found it easy to work and sleep here - the two things I had hoped for. Check in was friendly and informative.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great loscation , super view , spacious apartment
Good option for a family , restaurants close by and felt very spacious, modern and bright , easy walk to everywhere .

10/10 Excellent

Sean McLay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning apartment
Absolutely stunning apartments, and can not wait to return. Sleek clean lines, floor ceiling windows and superb views.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Friendly and efficient check in, décor, furnishing etc superb, very clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
The apartment is brand new and well equipped. Coffee shops , restaurants and shopping all v close by

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Fabulous location and accommodations.....would highly recommend.

10/10 Excellent

David, Duluth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and location
Great location to everything. Grocery store on main floor. Parking was confusing but figured it out. Would stay again.

8/10 Good

Kirk

Liked: Cleanliness, property conditions & facilities, room comfort
The apartment was exceptionally clean and in a great location. The complaints I would have is the temperature of the unit, and the construction going on. Fans would have been extremely helpful to cool the place down. The construction didn't really bother us too much, but it did begin early in the morning. Other than that, the unit was lovely.

10/10 Excellent

Amy, Carlisle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments in a good central location.

10/10 Excellent

Marie, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condo style hotel complex
Beautiful apartment complex with 2 spacious bedrooms and 2 bathrooms, fully equipped kitchen and washer/dryer. Stunning views on The Meadows (think Central Park in NYC). Wonderfully located near coffee shops, restaurants and grocery store. Walking distance to town centre. 10 minutes to University of Edinburgh. Brand new and absolutely stunning units. I would go back in an instant and recommend it completely to anyone!
Living room with stunning views
Bedroom one
Bedroom two
Kitchen and dining area

10/10 Excellent

Linda, Coeur d'Alene, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Within walking distance to the Royal Mile, but more quiet, great place for early runs or walks. We had a two bedroom unit. Very efficient floorplan, everything you need is right there. Small grocery store, Starbucks and a Swedish bakery for breakfast and lunch. Immaculate interior. Can't say enough good things about. My daughter from Australia gave me grief about not being on the Royal Mile, but after our stay she said she loved and would stay there again. So would we. Highly recommend these apartments. There is parking.

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from My-Apartments on 3 Dec 2019
Thank you for your perfect score and lovely compliments on our apartment. We are delighted to hear you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Hi Gaby, Thank you for your rating. If you are returning to Edinburgh, we would love to welcome you back. Kind Regards, Chloe Reservations.

10/10 Excellent

Torbjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin leilighet, rolig område, med kort vei til restauranter og Royal Mile etc. Litt hard seng. Hadde vært nyttig med noen bruksanvisninger for fasilitetene (for ikke-britiske gjester).
Stayed 2 nights in Jun 2017

8/10 Good

Pedro Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Departamento, solo eso.
Si hubiera sabido que solo alquilaba cuatro días en un hermoso departamento y que el único servicio que obtenía como contraparte era internet, seguramente no lo habría contratado. Tampoco lo habría contratado si desde la primera página quedaba claro que las llaves las daban en una oficina distante de donde se encontraba el departamento, ubicada en una zona de intenso tráfico. Y menos si la opción para estacionar nuestro auto era un estacionamiento público ubicado a no menos de trescientos metros del departamento. Hace años que contrato hoteles a traves de hoteles.com, como ustedes sabran. Esta vez, me siento defraudado.
Hola, Gracias por sus comentarios, estoy muy decepcionado al escuchar que no disfrutaron de su estancia en nuestro apartamento. Por desgracia, como se anuncia, estamos ubicados en el centro de la ciudad de Edimburgo y no somos capaces de controlar el flujo de tráfico en esta zona. Nuestra oficina no es más que un paseo de cinco minutos desde el apartamento que alquiló, aunque entiendo que llegó como nuestra oficina estaba cerrando a un lugar diferente, ya que no había leído su papeleo, y uno de nuestro personal amablemente usó su propio tiempo para Venga y le encuentro en ese diverso lugar para darle sus llaves y usted no tuvo que atender a nuestra oficina para comprobar adentro. Tratamos de garantizar toda la información está disponible para las personas que reservan nuestro apartamento, no engañar a la gente acerca de las instalaciones que proporcionamos, los apartamentos son atendidos por uno mismo, el Internet es un servicio gratuito. Siento oír que no reservar un apartamento de nuevo, no son para todo el mundo, y algunas personas prefieren reservar un hotel donde hay personal en el sitio 24 horas en contraposición a un stand alone autoservicio apartamento. Saludos cordiales Reservas Open in Google Translate

10/10 Excellent

Tomas

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and nice apartment. Pricing on the higher side though.
Thank you for your fantastic comments about your stay in our apartment. We would love to welcome you back to stay.

10/10 Excellent

chia yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay in Edinburgh
The best place you can stay in Edinburgh. Well equipped kitchen, rooms with stunning sunrise view, nice furnitures and a comfy bed, basement parking lot, and walking distances to everything. That includes everything made a perfect stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cómodo limpio y centrico
muy cómodo y completo