View from property

Reviews of ibis Edinburgh Centre South Bridge - Royal Mile

3 out of 5
ibis Edinburgh Centre South Bridge - Royal Mile
77 South Bridge, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1236 reviews" "
Rating 8 - Good. 464 out of 1236 reviews" "
Rating 6 - Okay. 149 out of 1236 reviews" "
Rating 4 - Poor. 62 out of 1236 reviews" "
Rating 2 - Terrible. 39 out of 1236 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 27 Mar 2024
Dear Mamdouh, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Rafael, Perry Hall

Travelled with family
Liked: Amenities
Location is great
Stayed 3 nights in Mar 2024

6/10 Okay

Rebecca

Good overall. Just nicer options in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our quick stay. Would definitely stay here again in the future.
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 21 Mar 2024
Dear Lauren,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we are looking forward to welcoming you back again in the future!

6/10 Okay

Donna

Travelled with partner
The staff were friendly & accommodating. The room was basic but it offered teas etc & a hairdryer. We were on the 9th floor & was still kept awake by the loud music.
Stayed 2 nights in Mar 2024

8/10 Good

Brad, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Mar 2024
Response from Myrto-Front Office Team Member on 11 Mar 2024
Dear Brad, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are delighted that you enjoyed our hotel's central location, and we hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very basic hotel with few comforts in the bedroom. But central and fine for a stay when you won't be spending much time in the hotel. Wide range of choices for breakfast
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 6 Mar 2024
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the comfort of our bedrooms and will take it into account for future improvements. It's great to hear that you found our location convenient and enjoyed the wide range of breakfast choices. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile soon.

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
im disabled and travelling on my own. the staff couldnt have been any nicer. i use a walker and doors were held over for me. so delighted with the a meals and restfull time
Stayed 4 nights in Feb 2024
Response from Eva on 2 Mar 2024
Dear Pauline,Thank you so much for taking the time to leave such a fantastic review! We take great pride in ensuring all our guests feel comfortable and welcome, and your kind words about their attentiveness mean a lot to us.We're especially happy to learn that the accessibility features and our delicious meals contributed to a relaxing and enjoyable time.Thank you again for choosing our hotel, and we hope to welcome you back in the future!Best regards,EvaFO Team Leader

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Toilet is okey
Stayed 1 night in Jan 2024

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk from Waverly Station and convenient for all attractions, most within walking distance. Friendly helpful staff, comfortable rooms with toiletries, kettle and hospitality tray.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very walkable to Royal Mile, lots of dining options nearby. Stayed 4 nights and unfortunately housekeeping only cleaned our room once even after we would ask. The bathroom is tiny, but the room was a good size. Because of housekeeping will probably not stay here again.
Stayed 4 nights in Feb 2024

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, very convenient for walking around. Breakfast was good. Took a bit small but in general was good
Stayed 2 nights in Feb 2024
Response from Myrto-Front Office Team Member on 15 Feb 2024
Dear Monica,Thank you for choosing to stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your positive feedback regarding our convenient location and good breakfast. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, cleanliness, helpful staff
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Neil,Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile for your recent stay. We appreciate your feedback and are delighted to hear that you found our hotel to be centrally located and our staff to be helpfulThank you again for your review, and we hope to welcome you back in the future.

6/10 Okay

Mudiwa

Travelled with family
Disliked: Amenities
In a good location and close to so many places
Stayed 3 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Mudiwa,Thank you for sharing your feedback about your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your kind words about our great location, which is indeed close to many popular attractions. We hope you had a wonderful time exploring the area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Jennifer,Thank you for taking the time to review your stay here in IBIS Hotel South Bridge-Royal Mile!We are glad that you enjoyed your stay and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Myrto-Front Office Team Member on 22 Jan 2024
Dear Daisy,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time.

10/10 Excellent

Catalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location within short distance to restaurants, shopping places, castle, museums, pubs and university.
Stayed 5 nights in Jan 2024
Response from Myrto-Front Office Team Member on 17 Jan 2024
Dear Catalin,Thank you for taking the time to share your feedback. We are delighted to hear that our hotel's location was perfect for your needs, with its close proximity to various attractions and amenities in Edinburgh. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile in the future.

2/10 Terrible

Virginia

Travelled with group
Liked: Cleanliness, staff & service
The heating did not work so they brought in a space heater. The room backed on to a bar with music and some drunk patrons. Once that closed down two gentlemen in the next room decided to come in at 3:45 am. They walked down the hall speaking loudly. This continued in their room. The wall do not appear to have acoustic barriers. I finally knocked on their door to ask them to keep their voices down. Very disappointing. We will not go there again.
Stayed 1 night in Jan 2024
Response from Sylwia on 17 Jan 2024
Dear Virginia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important a comfortable and peaceful environment is for our guests, and we regret that we fell short of your expectations.We have taken note of your comments regarding the heating and noise disturbances from the bar and neighboring guests. Please rest assured that we will take these into account as we continue to improve our services.If you wish to share some more information, please do contact us directly.Best regards,Sylwiaibis Edinburgh Centre South Bridge - Royal Mile

8/10 Good

Sophie

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Sophie, Thank you for taking to review your stay in IBIS Hotel South Bridge-Royal Mile.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 17 Jan 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
Good location of seeing the city. Good value for money
Stayed 3 nights in Jan 2024
Response from Myrto-Front Office Team Member on 12 Jan 2024
Dear Claire,Thank you for your positive feedback regarding our hotel's location and value for money. We appreciate your kind words and are glad to hear that you found our hotel to be conveniently located and reasonably priced.Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the property is fairly new. Walkable to public transportation and main attractions in the city. Lots of dinning and shops in the area.
Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Daryl, Thank you for taking the time to share your feedback!We are glad that you found our location to be convenient and that out staff were able to provide you with a memorable experience!We are glad that you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Casey, Afton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, the bag storage was a huge help in getting in early and then on check out. would defiantly use again.
Stayed 1 night in Dec 2023
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Casey, Thank you for taking the time to share your feedback!We are delighted that you found our staff to be friendly and they were able to provide you with a memorable experience.We are also glad that you found the bag storage to be very helpful. We hope to have the chance to welcome you back again in the future.

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location. Our room on the 9th floor was a great size. Staff were nice. We had a great stay.
Stayed 6 nights in Dec 2023
Response from Myrto-Front Office Team Member on 2 Feb 2024
Dear Melisa,Thank you for taking the time to review your stay at Ibis South Bridge Edinburgh. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms - more like a hostel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kacper on 7 Jan 2024
Dear Elaine,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

10/10 Excellent

Frank Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice experience, near tge city centre, very good location near royal mile street.
Stayed 2 nights in Dec 2023
Response from Kacper on 3 Jan 2024
Dear Frank,Thank you for taking the time to review your stay at Ibis South Bridge Edinburgh. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon. Warm Regards, Kacper

8/10 Good

Rana

Travelled with group
Liked: Cleanliness, property conditions & facilities
was ok. good in some areas. A bit toooo expensive tho!
Stayed 3 nights in Dec 2023
Response from Kacper on 3 Jan 2024
Dear Rana,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great venue
Stayed 1 night in Dec 2023
Response from Kacper - Front Office Team Member on 31 Dec 2023
Dear Richard,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

4/10 Poor

Fraser

Liked: Cleanliness
Disliked: Property conditions & facilities
Reasonably central location for train station. Good pubs and restaurants within walking distance. Shower bathroom POD was adequate. Bedroom very basic but no plugs near bedside to charge devices being used.
Stayed 1 night in Dec 2023
Response from Sylwia on 1 Jan 2024
Dear FraserThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, staff & service
Average
Edinburgh as usual is great but wouldn’t stay in that hotel again. The rooms were functional but that’s about it. Felt like I was staying in a clinical space port it just wasn’t very homely. We had to change rooms because the shower was full of hairs. Staff on reception not very friendly no, Hello, goodbye, did you enjoy your stay?? Nothing like that very robotic. Need friendly front of house staff I felt.
Stayed 3 nights in Dec 2023

8/10 Good

PANNATHAT

Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 17 Jan 2024
Dear Pannathat,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Davina Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kacper - Front Office Team Member on 25 Dec 2023
Dear Davina,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

8/10 Good

JERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kacper - Front Office Team Member on 24 Dec 2023
Dear JerryThank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

8/10 Good

Laura

Liked: Room comfort
Overall good stay
Great location and staff were welcoming and friendly. Curtains were dirty but as we were there for only one night we didn’t bother saying. Good size room and value for money.bed was comfortable and we had extra pillows.
Stayed 1 night in Dec 2023
Response from Kacper - Front Office Team Member on 24 Dec 2023
Dear Laura,Thank you for taking the time to review your stay at Ibis South Bridge Edinburgh. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon. Warm Regards, Kacper

8/10 Good

Elena

Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 12 Jan 2024
Dear Elena,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Lamprai

Stayed 3 nights in Dec 2023
Response from Kacper - Front Office Team Member on 24 Dec 2023
Dear Lamprai,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time. Sincerely, KacperIbis Southbridge Team

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason i haven’t given it an excellent is due to the bathroom location in the room - very small room with no lock on the bathroom door and the bottom of the door looking like it had been sawn off so it didn’t actually close properly (paper thin walls as well!). However the location of the hotel & all other parts (staff & cleanliness) were excellent and cannot be faulted.
Stayed 3 nights in Dec 2023
Response from Kacper - Front Office Team Member on 17 Dec 2023
Dear Jordan,Thank you for taking the time to review your stay at ibis Southbridge Edinburgh. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon. Warm Regards, Kacper

10/10 Excellent

Issandra, Stevenson Ranch

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 15 Dec 2023
Dear Issandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Chelsea

Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 15 Dec 2023
Dear Chelsea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
We stay in this Ibis every year for a couple of nights to get shopping done etc - rooms are good but this year the bed was sooo creaky and noisy! We will be back next year though 😀
Stayed 2 nights in Dec 2023
Response from Coral on 12 Dec 2023
Dear Jill,Thank you for taking the time to leave a review of your recent stay at our Ibis hotel. We genuinely appreciate your loyalty and are delighted to hear that you choose to stay with us every year for your shopping trips.We apologize for any inconvenience caused by the creaky and noisy bed you encountered this year. Please rest assured that we take all feedback seriously, and our team will promptly address this issue to ensure that it does not persist in the future.We are glad to hear that despite the bed, you still plan on returning next year. We look forward to welcoming you back and providing you with an enjoyable and comfortable stay as you carry out your shopping activities.Once again, thank you for your kind words and continued support. We eagerly await the opportunity to host you again next year!Warmest regards

6/10 Okay

Aimee

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Kacper on 16 Dec 2023
Dear Aimee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kacper

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Waldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

8/10 Good

Alun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a reasonably priced hotel well located with in easy walking distance of the Royal Mile. The rooms and reception are basic but perfectly clean and serviceable.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price, tidy room and very secure and comfortable. I would say as a tourist though the city is super walkable so don't worry too much about proximity to the Royale Mile. It's actually really crowded outside.
Stayed 3 nights in Nov 2023
Response from Myrto-Front Office Team Member on 8 Dec 2023
Dear Eric,Thank you for taking the time to review your stay at ibis Southbridge Edinburgh. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The people, location, food , drinks and the rooms
Stayed 4 nights in Dec 2023
Response from Myrto-Front Office Team Member on 6 Dec 2023
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Great location, room a little tired, and bed not very comfortable, Room was very quiet to sleep in though.
Stayed 2 nights in Nov 2023

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was really uncomfortable and room was right above a club
Stayed 1 night in Dec 2023