Outdoor pool, open 8:00 AM to 10:30 PM, pool loungers

Reviews of Two Seasons Hotel & Apartments

4 out of 5
Two Seasons Hotel & Apartments
Sheikh Zayed Road, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 775 reviews" "
Rating 8 - Good. 308 out of 775 reviews" "
Rating 6 - Okay. 84 out of 775 reviews" "
Rating 4 - Poor. 39 out of 775 reviews" "
Rating 2 - Terrible. 23 out of 775 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Rabih, Beirut

Stayed 4 nights in Feb 2024
Response from Ahmed Mokhtar on 22 Mar 2024
Dear valued guest,Thank you for taking the time to share your feedback from your recent stay with us. We appreciate your honest review. Your feedback is truly valuable to us as we strive to provide exceptional service to all our guests.We are glad that you found your stay with us satisfactory overall. We hope to welcome you back in the future and provide you with an even better experience.Thank you once again for choosing to stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot speak highly enough of the Two Seasons. Not only does it offer exceptional value, the staff are great too (especially Merouane, who handled my check-out so politely...!) It was such a nice visit, that I shall definitely be returning to the Two Seasons...!
Stayed 4 nights in Dec 2023
Response from Ahmed Mokhtar on 26 Feb 2024
Dear ChristopherThank you for taking the time to share your wonderful experience at Two Seasons. We are thrilled to hear that you enjoyed your stay with us and appreciate your kind words about our exceptional value and great staff. Merouane will be delighted to hear that he made a positive impression on you during your check-out.We are looking forward to welcoming you back to Two Seasons in the near future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.

6/10 Okay

Kousha

Travelled with family
Liked: Property conditions & facilities
Good location right across the metro station. But less restaurants around.
Stayed 5 nights in Nov 2023
Response from Ahmed Mokhtar on 4 Dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel's location convenient for accessing the metro station.We apologize for any inconvenience caused by the limited dining options in the area. Your comments will be taken into consideration as we strive to improve our guests' overall experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.

8/10 Good

Wale

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

AQEEL, Rumaithiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel great for family clean and quiet
Stayed 8 nights in Jun 2022
Response from Ahmed Mokhtar on 29 Jun 2022
Dear Mr Aqeel, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Laetitia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I took the 2 bedroom suite with city view. It was better than expected. It was upgraded to a 2-bedroom suite with sea view. I loved both suites. The view is breathtaking. The rooms are spacious. The staff is nice and polite. The staff is available 24/7 (housekeeping, room service, …). I dealt with a manager named Mina. He offered an excellent service and made sure I had everything I needed. He even sent me a birthday cake. You will not be disappointed. This hotel is great. It’s a minute from the metro. I definitely recommend. I really enjoyed staying there.
Stayed 8 nights in May 2022
Response from Ahmed Mokhtar on 14 Jun 2022
Dear Ms. Laetitia, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
**Long story short worst hotel i have ever stayed.. DONT STAY HERE*** the only good thing about this is that the train station is literally infront of the hotel, other than that the hotel picture are totally deceiving, the rooms are old, the carpets have stains everywhere, covid protocols? Forget about it! My check in experience was the WORST! Ian from the reception and Ahmed the duty manager have ZERO customer service skills. They are rude, not polite and ruined my first day I arrived. The hotel has hidden fees not provided to expedia, you have to pay upon arrival AND the breakfast hours hours absolutely wrong. They say it is served until 11am on expedia and on THEIR BOOK that they put in each room, however when I got there they said it was until 10:30am. There are hundreds of hotels were you can stay instead. Dont waste your money!!! Horrible hotel and horrible staff IAN AND AHMED SUCK!!!
Stayed 5 nights in May 2022
Response from Ahmed Mokhtar on 19 May 2022
Dear Ms. Sophia, thank you for taking the time to post your feedback, and we would like to highlight that the taxes applied by Dubai Government cannot be waived, adjusted, or compensated We are proud to inform you that Two Seasons Hotel provides thoroughly disinfected and sanitized rooms and is comprehensively cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

SAVY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great property. Conveniently close to the Metro, with access to the major landmarks.
Stayed 7 nights in Apr 2022
Response from Ahmed Mokhtar on 19 May 2022
Dear Valued Guest, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Hotel in a great part of Dubai.
Stayed 9 nights in Apr 2022
Response from Ahmed Mokhtar on 19 May 2022
Dear Ms Nicola, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near on Internet train station and easy to find
Stayed 5 nights in Mar 2022
Response from Ahmed Mokhtar on 8 Apr 2022
Dear Ms Kathryn, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Ali

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022
Response from Ahmed Mokhtar on 20 Apr 2022
Dear Valued Guest, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

VATCHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff friendly Room services staff loud in the corridors
Stayed 4 nights in Mar 2022
Response from Ahmed Mokhtar on 20 Apr 2022
Dear Valued Guest, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

4/10 Poor

Reem

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed in the two bedroom suite for a night and the hotel is just old unrefurbished - old mangled towels and bathtub floors you won’t put your kids in. In Dubai for the same price you get much much better conditions and service. I do not recommend it.
Stayed 1 night in Mar 2022

6/10 Okay

Ahmed

Travelled with family
Disliked: Property conditions & facilities
Think wisely
Consider this propif your traveling on a budget, checking in and out is nightmare. It took me an hour almost to get my room keys and another hour just to drop off the keys. The only good thing was the next door market and the Starbucks located in the lobby.
Stayed 5 nights in Feb 2022

10/10 Excellent

Abid Javed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro station and plenty of taxis available
Stayed 7 nights in Feb 2022
Response from Ahmed Mokhtar on 8 Apr 2022
Dear Mr Abid, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

SAVY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel in Dubai. Price is reasonable. Access to the Metro is at the hotel doorstep. There is a good variety of dining close by at a doors walk away. My room again is of good quality. It seems too be an older building but the hotel does a good job of keeping the room at a high standard.
Stayed 4 nights in Feb 2022
Response from Ahmed Mokhtar on 8 Apr 2022
Dear Valued Guest, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Muhmoodul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

10/10 Excellent

SADIK

Stayed 8 nights in Jan 2022

10/10 Excellent

Raja, Grande Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022
Response from Ahmed Mokhtar on 2 Feb 2022
Dear Mr. Raja, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Fabiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff. Everything was amazing
Stayed 6 nights in Jan 2022
Response from Ahmed Mokhtar on 27 Jan 2022
Dear Ms Fabiana, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Alexander

Stayed 8 nights in Jan 2022

2/10 Terrible

Alane

Travelled with partner
Disliked: Staff & service, amenities
You would expect your property to be safe at this hotel but one of my equiptions I use for my work was stolen from my room. Will never stay here again. Don't be a victim like I was
Stayed 16 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Ms Alane, thank you for taking the time to rate us, we don’t have a record of the incident or your name in our system do please contact us on 00971505913426 (WhatsApp or call) or send an email to ahmed.mokhtar@2seasonshotels.com to have more details about your experience to enhance our services and to have the opportunity to regain your trust during your future visits to Dubai

10/10 Excellent

Md Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel great view of the sea. next to the metro station,
Stayed 4 nights in Jan 2022
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Mohammed, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Kurlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean and comfortable. The hotel itself had a lot of options inside the hotel and the staff were generally very friendly and helpful. The location of the hotel is the biggest bonus, it is next to a metro station and also ideally located near to many attractions.
Stayed 5 nights in Jan 2022
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Kurlyn, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here. The rooms are spacious, clean, and modern. I choose this hotel because of it's Metro access right out front of the building. It's a central location along the Metro line makes it an ideal to get around using Dubai's metro system. During the ten days I spent here, my transportation costs using the Metro system was only about $25 USD.
Stayed 9 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Brian, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

OSAMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good. Property is clean and location is good.
Stayed 5 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr. Osama, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Kareem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing hotel
Stayed 1 night in Jan 2022
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr. Kareem, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Rony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families
Stayed 6 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Rony, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Kamal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly staff and very clean
Stayed 5 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Kamal, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Sofiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr Sofiane, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

2/10 Terrible

Nathalie, Doral

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Room 3226 (12/24/2021 to 1/2/2022)- bathroom leaks, in daily basis, had to call to request towels and toilet paper. At the restaurant, they told us the price of the meal instead of getting us a place, and buffet was cold!!! Food was heated in microwave! Not to mention Mr. Mizan failed to make the Covid PCR test appointment; however, he confirmed it was set for 4am. Cannot express the uncertainty of not having PCR for my trip. Results arrived 3 hrs prior to departure hour. Worst part, even the Manager ever accepted their failure. Very poor service. Would not return.
Stayed 9 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Ms Nathalie, Thank you for posting your review, it is thanks to feedback such as yours to have the opportunity to improve our services, and we are grateful you took the time to share your concerns. we regret that your stay was not satisfactory, and will be liaising with our concerned Departments to understand how the unfortunate chain of events that occurred during your stay and would like to assure you that this is not the usual level of service Two Seasons Hotel prides itself in delivering to its esteemed clientele. We sincerely hope to have the opportunity to regain your trust during your future visits to Dubai.

10/10 Excellent

Darina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel je v blizkosti metra co je super , izby su ciste a priestranne.Krasny vyhlad . Personal ochotny a sluzby na urovni . Som Velmi spokojna .
Stayed 7 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Ms Darina, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel is probably the location : 5 minutes by feet to the metro, that brings you to the Burj Khalifa in 16 minutes, and to the Expo 2020 in /- 25 minutes. The room is really spacious and recently build/renovated. The city view is also great (I was on 33rd floor) ! I really enjoyed the outdoor swimming pool & jacuzzi on 8th floor as well :) Water was warm all day long when I was there (December 2021). The team at the reception were always nice. Wifi was super fast in the room as well. Overall : I highly recommend the place, go for it ! In the other hand, I also got to mention that the sound isolation of the main door could be a bit better, as I could hear the noise from the hall. The water in the bath was never really warm enough, don't know why :( There was always a queue at the reception. The people are very kind, but every time you go there you have to wait for ages unfortunately :(
Stayed 2 nights in Dec 2021
Response from Ahmed Mokhtar on 26 Jan 2022
Dear Mr, Stéphane, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

2/10 Terrible

Ferenc

Stayed 5 nights in Oct 2021

8/10 Good

kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lication & services
Stayed 3 nights in Dec 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mr. Kamal, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mohammed, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Farhan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Great place to stay with Family. Very reasonable and staff is very supportive. Specially Marco their guest relation manager alway try to go extra mile
Stayed 6 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mr Farhan, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel, Thank you for appreciating the services and we would like to thank you also for the excellent comment towards employees, our team will be very happy to read your review, since receiving such feedback are always very encouraging for the entire team. We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Mohd Amri Firdaus

Stayed 8 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mr. Muhammed, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

Colin

Stayed 9 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mr. Colin, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel. And we hope to welcome you again soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Mursal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with good facilities and a metro station next door. A perfect base for anyone visiting Dubai on a city break holiday
Stayed 5 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Mr Mursal, I am happy to see from your score that you enjoyed your stay at Two Seasons Hotel, Thank you for appreciating the facilities and we would like to thank you also for the excellent comment towards employees, our team will be very happy to read your review, since receiving such feedback are always very encouraging for the entire team. We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Ahmed Mokhtar on 22 Dec 2021
Dear Valued Guest, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you.

8/10 Good

seher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021

8/10 Good

Salman Sameer Salman

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was good, the rooms were big, and the bed was quite comfortable, but the cleanliness and amenities were below satisfactory, and when I checked in the reception was not present only one person was available and was quite rude.
Stayed 7 nights in Oct 2021
Response from Ahmed Mokhtar on 11 Nov 2021
Dear Valued Guest, thank you for taking the time to write your comments, we have taken your comments regarding your experience and shall take it up with the concerned Department, we hope to welcome you again to Two Seasons Hotel We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you

8/10 Good

Azam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lack of maintenance has dropped the level of this Hotel from its days as the Gloria which was a very good three star to now as a poor two star. The staff keep a friendly face and try to do thier best but it is obvious that the whole hotel is lacking in any replacement or repair for any items that are not working or working poorly.
Stayed 2 nights in Sep 2021
Response from Ahmed Mokhtar on 26 Sept 2021
Dear Mr. Peter, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Two Seasons Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service very friendly rooms very clean i liked and recommended
Stayed 8 nights in Aug 2021
Response from Ahmed Mokhtar on 26 Sept 2021
Dear Ms. Rocio, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you

8/10 Good

kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good for families
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place clean and new
Stayed 1 night in May 2021
Response from Ahmed Mokhtar on 11 Jul 2021
Dear Valued Guest, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon, We are proud to inform you that Two Seasons Hotel has implemented the 24-hour guarantee unused room fully disinfected and sanitized and is fully cleaned, disinfected and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021
Response from Ahmed Mokhtar on 13 Jul 2021
Dear Valued Guest, thank you for taking the time to rate us, please contact us on 00971505913426 (WhatsApp or call) or send an email to ahmed.mokhtar@2seasonshotels.com to have more details about your experience to enhance our services and to have the opportunity to regain your trust during your future visits to Dubai