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The Retreat Palm Dubai - MGallery

Star Rating
4 out of 5

Information

Reviews

4.3 / 5Very Good
111 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Aquaventure
    5 min drive
  • Popular Location
    Souk Madinat Jumeirah
    18 min drive
  • Popular Location
    Burj Al Arab
    19 min drive
  • Airport
    Dubai (DXB-Dubai Intl.)
    36 min drive

Choose dates to view prices

  • Premium Room, Sea View

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details
  • Deluxe Suite, 1 Bedroom, Partial Sea View

    Room Amenities

    • Sleeps 4
    • 1 Single Bed
    More details
  • Premium Suite, 1 Bedroom, Sea View

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details

About this area

Dubai

Located in Dubai's Palm Jumeirah neighbourhood, The Retreat Palm Dubai - MGallery is near theme parks and on the beach. The area's natural beauty can be seen at Jumeirah Beach and Kite Beach, while Aquaventure and Wild Wadi Water Park are popular area attractions. Travelling with kids? Consider Global Village and Dubailand.

Visit our Dubai travel guide

What's nearby

  • Popular Location
    Aquaventure - 5 min drive
  • Popular Location
    Souk Madinat Jumeirah - 18 min drive
  • Popular Location
    Burj Al Arab - 19 min drive
  • Popular Location
    Ski Dubai - 20 min drive
  • Popular Location
    Wild Wadi Water Park - 20 min drive

Getting around

  • Mall of the Emirates Station - 18 min drive
  • Dubai (DXB-Dubai Intl.) - 36 min drive

Restaurants

  • Where to eat
  • Vibe – Coffee shop offering local and international cuisine. Serves breakfast, brunch and lunch daily. Open 24 hours. Kids' menu available.
  • The Social Kitchen – Al fresco dining fine-dining restaurant offering Middle Eastern cuisine. Serves dinner daily.
  • Chapters – Café. Open daily.

About this property

The Retreat Palm Dubai - MGallery

Ocean-view hotel with a poolside bar, near Aquaventure
Catch some rays at the beach or spend the day relaxing at The Retreat Palm Dubai - MGallery's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 255 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Retreat Palm Dubai - MGallery offers 255 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Retreat Palm Dubai - MGallery, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and motor boating.
Dining is available at one of the hotel's 4 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include A poolside bar and A bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, a kids' pool and an outdoor tennis court. On-site self-parking and valet parking are complimentary.
The Retreat Palm Dubai - MGallery has designated areas for smoking.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages.
The spa is open daily.

Policies

Check-in

Check-in between 3 PM - 3 AM
Early check-in subject to availability
Minimum check-in age - 15

Special check-in instructions

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

Check-out

Check-out before noon
Late check-out subject to availability

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.
  • Cribs (infant beds) are available for AED 100.0 per night.

Pets

  • Pets not allowed

Payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 140 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AED 100.0 per night
  • Rollaway bed fee: AED 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Alcohol is not served at this property.

Property is also known as

  • The Retreat Palm Dubai - MGallery Hotel
  • The Retreat Palm Dubai - MGallery Dubai
  • The Retreat Palm Dubai - MGallery Hotel Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: AED 140 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Motor-boating
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Egyptian cotton sheets
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Nearby things to do

Activities

  • Theme parks

Where to eat

  • Vibe – Coffee shop offering local and international cuisine. Serves breakfast, brunch and lunch daily. Open 24 hours. Kids' menu available.
  • The Social Kitchen – Al fresco dining fine-dining restaurant offering Middle Eastern cuisine. Serves dinner daily.
  • Chapters – Café. Open daily.
4.3

Very Good

5 - Excellent
58
4 - Good
37
3 - Okay
8
2 - Mediocre
2
1 - Poor
6
4.6
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.4
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in shocking. Said would call when room was ready but failed to do so. I then get told at 3pm the room had been ready from 9am! Cleaners had to be chased to clean room Bed not changed since I arrived (1 week) Bar staff lovely but at least 20 minutes to get a drink after you have chased them. Not enough staff and very junior staff. Over charged by 400 dhr so check your bills!!!

Stayed 7 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just an awesome place. Love to go back again. Staff very helpful and very friendly.

Stayed 1 night in Oct 2019

3/5

  • Liked: Cleanliness, amenities

Stayed 5 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay here and I would highly recommend anyone to visit this hotel the staff are brilliant and cater to your needs. The hospitality is world class and for being on the palm its quite reasonable for price

Stayed 7 nights in Oct 2019

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities

Great property to stay we enjoyed our rooms. After 5 days spent in the property we just noticed that breakfast was included .. we are disappointed of the lack of communication and professionalism of the personnel

Stayed 5 nights in Oct 2019

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