This hotel should not be graded 5 stars, not even close.
I want to emphasise, the staff at the property are great, and made staying there bare able.
The hotel itself needs major work on it. I checked in as an Expedia VIP member, no mention of this from the guy at check in, no explanation of any hotel facilities whatsoever.
The room itself was tired, looked out on to a building site, light switches falling off when you press them, black out blinds didn’t work which meant I would wake up with the sun blazing in to the room. Every day I told staff, they would send someone up to fix it, then at night, it doesn’t work again. The bed was lumpy is the best way I can describe it, I didn’t get even 1 good nights sleep during my stay.
As mentioned at the beginning of my review, the staff generally (except at check in), we’re superb, so helpful and apologetic.
I travel to Dubai regularly for work, and I shared my feedback at checkout with the hotel manager as they asked for it. Simple truth is…I wouldn’t stay here again even if I was offered it free.
