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Reviews of Palette Royal Reflections Hotel and Spa Dubai

4 out of 5
Palette Royal Reflections Hotel and Spa Dubai
Al Jadaf - 1, BurDubai, Dubai

Reviews

6.8
Rating 10 - Excellent. 33 out of 159 reviews" "
Rating 8 - Good. 48 out of 159 reviews" "
Rating 6 - Okay. 43 out of 159 reviews" "
Rating 4 - Poor. 17 out of 159 reviews" "
Rating 2 - Terrible. 18 out of 159 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ahmed

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
Stayed 2 nights in Nov 2021

2/10 Terrible

Nasser Saeed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't up to the expectations
Stayed 5 nights in Aug 2021

8/10 Good

Abderezak

Stayed 11 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
Stayed 2 nights in Dec 2020

8/10 Good

catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Ibtisam

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Dave, Bolton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
Stayed 1 night in Feb 2020
Response from The Management. on 22 Feb 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Nawal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Farah Latiff on 22 Jul 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 Good

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The Management. on 22 Jul 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
Stayed 4 nights in Apr 2019
Response from Management on 8 May 2019
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
Stayed 5 nights in Mar 2019
Response from The Management. on 3 Apr 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Terrible

Moe, Canada

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
Stayed 7 nights in Mar 2019
Response from The Management on 3 Apr 2019
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from The Management on 13 Jan 2019
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved a lot, friendly and fast responsing staff makes the stay amazing
Stayed 4 nights in Dec 2018
Response from Management on 19 Dec 2018
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
Stayed 2 nights in Dec 2018
Response from The Management on 12 Dec 2018
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
Stayed 4 nights in Nov 2018
Response from The Management. on 5 Dec 2018
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 Good

Taan, Dubai

Liked: Staff & service, property conditions & facilities
Its not bad in general, very friendly staff, good location in the heart of dubai
Stayed 3 nights in Nov 2018
Response from Management on 28 Nov 2018
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

8/10 Good

Taan, Dubai

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
Stayed 1 night in Nov 2018
Response from Management on 22 Nov 2018
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 Good

Taan, Dubai

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
Stayed 2 nights in Nov 2018
Response from Management on 22 Nov 2018
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 Good

Ryan

Liked: Staff & service, room comfort
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
Stayed 2 nights in Oct 2018
Response from Management on 15 Nov 2018
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 Good

Mohammad, UAE

Liked: Cleanliness, staff & service, property conditions & facilities
Rate used to be good before november, affordable and good for short time stay
Stayed 2 nights in Sep 2018
Response from Management on 15 Nov 2018
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Management on 7 Nov 2018
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
Stayed 4 nights in Oct 2018
Response from The Management on 17 Oct 2018
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 Excellent

Sirwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from The Management on 3 Oct 2018
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, nice hotel and staff Friendly and clean
Stayed 3 nights in Sep 2018
Response from The Management on 9 Sept 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 Poor

Lavinia

Disliked: Room comfort
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
Stayed 1 night in Aug 2018
Response from The Management on 16 Aug 2018
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

6/10 Okay

T, Tajikistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
Stayed 1 night in Jul 2018
Response from The Management on 25 Jul 2018
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
Stayed 2 nights in Jul 2018
Response from The Management on 12 Jul 2018
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Farzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
Response from The Management on 13 May 2018
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Its nice hotell and quite, have good massage services and not expanceve
Stayed 1 night in Apr 2018
Response from Management on 22 Apr 2018
Thank you for the great review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Reflections Hotel Management

6/10 Okay

Khaled

Liked: Cleanliness
Disliked: Staff & service
An ugly hotel in the middle of nowhere
Response from Management on 22 Apr 2018
Thank you for your reply and we really appreciate your feedback, we value your comments both positive and negative as it will help in improving ourselves. We look forward to your next stay with us! Sincerely, Reflections Hotel Management

2/10 Terrible

Abdul Majid Bal, Duabi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad Hotel
Room very small staff at reception very bad hospitality Breakfast very bad and no choices I don't like at all
Stayed 5 nights in Apr 2018
Response from Management on 22 Apr 2018
Dear Mr. Abdul , Thank you very much for taking a moment to share your experience with us. And we are sorry to know of your dissatisfaction with regarding to the service. We value your comments both positive and negative as it will help in improving ourselves. Rest assure that we will work on them with the team to improve ourselves and your experience with us. Allow us to make it up to you on your next visit. We are still positive to look forward on your next stay with us! Best regards, Reflections Hotel Management

6/10 Okay

james

Liked: Staff & service
Get what you pay for.
First of all it is in the middle of a construction site that goes all night. Loud. The desk was very friendly and accommodating when the first room reeked of cigarette smoke they had no problem switching me. Walls are thin. Hallway is loud. Bed is hard. The price is low for a reason but is in line with what you are paying.
Stayed 1 night in Dec 2017

6/10 Okay

Saeed

Disliked: Cleanliness
Good
Good
Stayed 1 night in Nov 2017

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very nice and smooth
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to everything
Staff very friendly and room service very efficient love it .. I would recommend this hotel to anyone . Enjoy Dubai
Stayed 5 nights in Sep 2017

6/10 Okay

KHALED

Liked: Room comfort
Disliked: Property conditions & facilities
Very basic place
Stayed 5 days and found it very basic,it reminded me with motels some 20 years back. Breakfast was terrible, and swimming pool was too small like a jaccuzi and was not open for use till 10.00 AM although sign on door states working hours from 09.00 AM.
Stayed 5 nights in Aug 2017

8/10 Good

Dinesh

Liked: Cleanliness, property conditions & facilities, room comfort
Better improve communication
They should better communicate with customer . Told us free pickup service at closest metro , when we call for pick up , thay said oh should let us know three hour ahead, was so hot and painful to reach hotel since no experience in Dubai for first time.
Stayed 3 nights in Jun 2017

6/10 Okay

Navaid

Liked: Cleanliness
Stayed 1 night in Jun 2017

10/10 Excellent

irnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jiaolong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice hotel to stay, far from city center and no restaurants around the hotel area, internet is a headache in the room. Staffs are very friendly and helpful also. Offer complimentary shuttle bus to nearby metro station al jadaf. Overall is good !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro
Hotel staff very friendly and professional . Room nice and clean

6/10 Okay

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Service is not good, ask for small towels never had, ask for power adapter never had, washroom not well cleaned

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction Zone
Nice rooms a bit small but the room service was great and the food was better than expected

6/10 Okay

aamer, gcc

Liked: Cleanliness, property conditions & facilities
Isolated area
Should have transport means to move anywhere from hotel