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Reviews of Mövenpick Hotel Jumeirah Lakes Towers

5 out of 5
Mövenpick Hotel Jumeirah Lakes Towers
Jumeirah Lakes Towers, Cluster A, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aamer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Guillermo Carlos Salvatori on 15 Feb 2024
Dear Amer, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori General Manager

2/10 Terrible

Sulaiman

Disliked: Cleanliness, staff & service, property conditions & facilities
The room with out balcony
Stayed 6 nights in Jan 2024
Response from Guillermo Carlos Salvatori on 15 Feb 2024
Dear Sulmaiman, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori General Manager

2/10 Terrible

Rasha

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was scammed by fake pictures that don’t belong to the property. Does not have a beach or sand , you need to take a shuttle 3 times a day to the beach 15 mins away by reservation . Hotel located by the most dirty lake smell , restaurant cooking smell in our room, management changed my room , new room toilet broke twice , tub water is green , shower head broken , sewer lake cleaning smell every day . Stay away
Stayed 5 nights in Dec 2023
Response from Guillermo Carlos Salvatori on 10 Jan 2024
Dear Rasha,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Mohammad Ashraf

Stayed 1 night in Dec 2023
Response from Guillermo Carlos Salvatori on 15 Feb 2024
Dear Mohamed, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

2/10 Terrible

Nour

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guillermo Carlos Salvatori on 15 Feb 2024
Dear Noura, Thank you for writing us about your stay. However, we are sorry to hear that you didn't have a positive experience. We are gutted to learn your disappointment with cleanliness. We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department, and they are working on improvising.Sincerely, Guillermo Carlos Salvatori General Manager

6/10 Okay

Badriyah

Stayed 2 nights in Nov 2023
Response from Guillermo Carlos Salvatori on 10 Jan 2024
Dear Badriyah, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. It would be helpful if you could share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

Prince khalid

Stayed 1 night in Nov 2023
Response from Guillermo Carlos Salvatori on 15 Nov 2023
Dear Prince Khaled,Thank you for taking the time to share your experience with us at Mövenpick Jumeirah Lakes Towers. At Mövenpick Jumeirah Lakes Towers, we take pride in providing our guests with a warm and welcoming experience. It is our goal to ensure that every guest feels comfortableThank you again for your valuable feedback!Sincerely, Guillermo Carlos SalvatoriHotel Manager

6/10 Okay

Amy

There are a lot of single contributions regions for this property . We have traveled extensively and stayed also at Atlantis and Avani palm and both are better Firstly staff. Mainly staff in dubai are insanely good. Staff here seem disinterested / for eg Avani palm have a WhatsApp system nothing too much trouble / here I asked help with a local booking- nothing I can do?!!! The food is nice but very small and basic. The hotel breakfast is at a random bar next to the hotel and lunch and dinner ( nice ) are from a set menu which is odd as you’re sat in a beer garden full of smokers !! Pool is great but no sun until 11 but beach club amazing. Shuttle free but times rubbish ( pick you up early and we wanted to stay all day ) tip download the careem app and use local taxis / so so cheap Location good - food poor and service poor. We had a “ suite “ this isn’t dubai level suites is Uk 4 at best
Stayed 5 nights in Oct 2023
Response from Guillermo Carlos Salvatori on 15 Nov 2023
Dear Amy, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. We truly appreciate your honest feedback and recognize that it is through this feedback that we are able to refine our services and provide a better experience for our guests. At Mövenpick Jumeirah Lakes Towers, we strive to deliver exemplary customer service, and it is disheartening to hear that we did not meet your expectations on this occasion. Your comments will be taken into careful consideration as we work on further refining our services for future guests. We are pleased that you found the pool great and the beach club amazing. We apologize that you were unable to enjoy the sun until 11am and wish you could have enjoyed the service of our complimentary shuttle for longer. Thank you again for sharing your experience with us – we look forward to welcoming you back soon.Sincerely, Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, never had service from staff like this. They couldn't help us enough with ever small or large request. Flawless. The hotel room was great with a view over the pool. The facilities of the pool, spa, gym etc all very clean and modern. Great breakfast and dining options also.
Stayed 6 nights in Oct 2023
Response from Guillermo Carlos Salvatori on 24 Oct 2023
Dear Simon, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Good

Toby

Business traveller
Liked: Cleanliness, room comfort
Average hotel, nothing special
Hotel was average, not amazing, not bad
Stayed 4 nights in Oct 2023
Response from Guillermo Carlos Salvatori on 22 Oct 2023
Dear Toby, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

4/10 Poor

Ramzi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Never again. I expected more to be honest. The service is not fit of a 5 star rating and the breakfast is poor to say the least.
Stayed 2 nights in Sep 2023
Response from Guillermo Carlos Salvatori on 22 Oct 2023
Dear Ramzi, Thank you for taking the time to tell us about your experience at the Movenpick hotel Jumeirah Lakes Towers . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Movenpick hotel Jumeirah Lakes Towers ., we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Ashraf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment and Hotel services in one building
Stayed 1 night in Sep 2023
Response from Guillermo Carlos Salvatori on 18 Sept 2023
Dear Ashraf,We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

RAVIKUMAR

Stayed 2 nights in Sep 2023
Response from Guillermo Carlos Salvatori on 18 Sept 2023
Dear Ravikumar,Thank you for taking the time to tell us about your experience at the Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

FIRAS

Stayed 2 nights in Jul 2023
Response from Guillermo Carlos Salvatori on 3 Aug 2023
Dear Firas, We very much appreciate your comments regarding your stay at the Movenpick hotel Jumeirah Lakes Towers.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos SalavtoriHotel Manager

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room tv wasn’t working, AC air was hot and my skin turned red the next day
Stayed 1 night in Jul 2023
Response from Guillermo Carlos Salvatori on 23 Jul 2023
Dear Ahmed, Thank you for taking the time to tell us about your experience at the Movenpick hotel Jumeirah Lakes Towers . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Movenpick hotel Jumeirah Lakes Towers ., we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant time spent at the hotel. Thanks for the exceptional service from Samuel at the restaurant, Zipporah, the receptionist and Ajay the pastry chef.
Stayed 8 nights in Jul 2023
Response from Guillermo Carlos Salvatori on 23 Jul 2023
Dear Aisha, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Ashraf

Stayed 11 nights in Jul 2023
Response from Guillermo Carlos Salvatori on 12 Aug 2023
Dear Ashraf,We very much appreciate your comments regarding your stay at the Movenpick hotel Jumeirah Lakes Towers.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos SalavtoriHotel Manager

8/10 Good

Dina

Stayed 1 night in Jul 2023
Response from Guillermo Carlos Salvatori on 22 Jul 2023
Dear Dina, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

LAWRENCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely, and the staff - within the hotel and at UBK restaurant - could not have been more accommodating. I will highly recommend all, and would not hesitate to stay there again. Thanks so much.
Stayed 2 nights in Jul 2023
Response from Guillermo Carlos Salvatori on 22 Jul 2023
Dear Lawrence, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Kamelia Anna-Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 6 nights in Jul 2023
Response from Guillermo Carlos Salvatori on 22 Jul 2023
Dear Kamelia, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

2/10 Terrible

Nabil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible noisy around with bad view of construction from windows First checked in in one of the two booked rooms was very smelly It took time to convince them to move us to different room
Stayed 2 nights in Jun 2023
Response from Guillermo Carlos Salvatori on 18 Jun 2023
Dear Nabil, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Saira

Liked: Cleanliness, staff & service, property conditions & facilities
The lovely receptionist gave me a free upgrade to an apartment. It was comfy and just what i needed to feel at home. Great service from all staff and location is good too. Will happily stay again!
Stayed 3 nights in Jun 2023
Response from Guillermo Carlos Salvatori on 18 Jun 2023
Dear Saira, We greatly appreciate your wonderful and generous praise. Our commitment to delivering the excellence you experienced is our greatest desire. We also appreciate your kind recognition of our staff at the reception. They will be so delighted to know that they contributed to the satisfaction of your visit. Once again, we appreciate sharing your feedback with us and look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean and comfortable. Staff were all very friendly and helpful.
Stayed 20 nights in May 2023
Response from Guillermo Carlos Salvatori on 18 Jun 2023
Dear Amy, We greatly appreciate your wonderful and generous praise. Our commitment to delivering the excellence you experienced is our greatest desire. We also appreciate your kind recognition of our staff especially the team , They will be so delighted to know that they contributed to the satisfaction of your visit. Once again, we appreciate sharing your feedback with us and look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Movenpick Lake Towers, thee best!
Stayed 1 night in Jun 2023
Response from Guillermo Carlos Salvatori on 11 Jun 2023
Dear Jay,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

Humaid

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Guillermo Carlos Salvatori on 18 Jun 2023
Dear Humaid, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. I’m so glad to hear that our staffs were able to make your experience with us a memorable. Let us know if there is anything else we can do to make your next visit even better. Thank you again for taking the time to share your feedback with us – it’s always appreciatedSincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Naomi

Liked: Staff & service, amenities, property conditions & facilities
Such a great hotel! The staff go above and beyond to give you the best experience. I was really grateful for the homely experience as I was travelling solo for the first time! Will definitely book here again when I’m back. Thank you team :)
Stayed 3 nights in May 2023
Response from Guillermo Carlos Salvatori on 21 May 2023
Dear Naomi, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Anja Brenes

Travelled with partner
Its basic. Clean and for the price what you need.
Stayed 2 nights in May 2023
Response from Guillermo Carlos Salvatori on 12 May 2023
Dear Anja, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Good

Hesham, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great , room is fine, breakfast was good with alot of options, they have beach for free and bus shuttle that takes you there, staff is friendly so it was good experience
Response from Guillermo Carlos Salvatori on 12 May 2023
Dear Hesham, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Good

Fernando, Panama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Guillermo Carlos Salvatori on 21 May 2023
Dear Ferando, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Jure

Stayed 11 nights in Apr 2023
Response from Guillermo Carlos Salvatori on 24 Apr 2023
Dear Jure,We greatly appreciate your wonderful and generous rating. Our commitment to delivering the excellence you experienced is our greatest desire. We are so happy to hear that you enjoyed your time at Mövenpick Jumeirah Lakes Towers. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone one was welcoming and very friendly. The hotel was extremely nice and clean.
Stayed 7 nights in Mar 2023
Response from Guillermo Carlos Salvatori on 13 Apr 2023
Dear Marsha,We greatly appreciate your wonderful rating. Our commitment to delivering the excellence you experienced is our greatest desire. We look forward to welcome you back. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

ALLAN, HERMOSA BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. Great staff.
Response from Guillermo Carlos Salvatori on 12 Apr 2023
Dear Allan,We greatly appreciate your wonderful rating. Our commitment to delivering the excellence you experienced is our greatest desire. We look forward to welcome you back. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Jo-Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Movenpick where outstanding, they could not do enough for us. We had half board and the food and service was excellent. I felt the hotel was very good value, the free shuttle to the beach was an added bonus. The metro was less than a five minute walk, with a chemist and two convenience shops right outside the hotel. The bedrooms were clean and well designed, with a safe. Though the hotel pool was not enormous there were spaces available at all times. Comprehensive gym, with a sauna. The reception was effective and professional. I would highly recommend this hotel.
Stayed 7 nights in Mar 2023
Response from Guillermo Carlos Salvatori on 6 Apr 2023
Dear Jo Anna,We very much appreciate your comments regarding your stay at the Movenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel in a good Dubai location
Stayed 7 nights in Mar 2023
Response from Guillermo Carlos Salvatori on 6 Apr 2023
Dear Simon,We very much appreciate your comments regarding your stay at the Movenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location and great staff.
Had a small issue with the room when we first checked in but the following morning as promised the live lovely reception staff sorted this for us and upgraded us to a junior suite. All the staff from the front desk, concierge, breakfast, lifeguards and especially UBK Bar staff, waiters and waitresses were super friendly and couldn't do enough for you. The Riva Beach Club is also excellent as well.
Stayed 9 nights in Mar 2023
Response from Guillermo Carlos Salvatori on 28 Mar 2023
Dear Gharam, Thank you for taking the time to share such a fantastic review with us from your most recent stay at Movenpick!On behalf of the entire team, we are very proud to read our team delivered such a memorable service throughout your stay and we will definitely pass your comments to them. It is a fantastic compliment to hear that Movenpick Hotel Jumeirah Lakes towers is a standout among your frequent travel!See you Soon !Guillermo Carlos Salvatori Hotel Manager

8/10 Good

Fiona

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Guillermo Carlos Salvatori on 28 Mar 2023
Dear Fiona, Thank you for taking the time to share such a fantastic review with us from your most recent stay at Movenpick!On behalf of the entire team, we are very proud to read our team delivered such a memorable service throughout your stay and we will definitely pass your comments to them. It is a fantastic compliment to hear that Movenpick Hotel Jumeirah Lakes towers is a standout among your frequent travel!See you Soon !Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Poor lighting in the room with a lot of marks on floor and cupboards.
Stayed 2 nights in Mar 2023
Response from Reservation Team. on 15 Mar 2023
Greetings,Thank you for the highlight we will definitely have a look into it.Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great staff, very helpful. Returning customers and will come back again in the future. Highly recommended.
Stayed 2 nights in Feb 2023
Response from Guillermo Carlos Salvatori on 11 Mar 2023
Dear Traveller, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos SalvatoriHotel Manager

4/10 Poor

Rimal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Feb 2023
Response from Guillermo Carlos Salvatori on 11 Mar 2023
Dear Rimal, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos Sal;vatoriHotel Manager

8/10 Good

Adam A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Guillermo Carlos Salvatori on 19 Feb 2023
Dear Adam,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Nasir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2023
Response from Guillermo Carlos Salvatori on 19 Feb 2023
Dear Nasir,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Guillermo Carlos Salvatori on 19 Feb 2023
Dear Sir/Madam,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Guillermo Carlos Salvatori on 24 Dec 2022
Dear Ahmed, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. I’m so glad to hear that our staffs were able to make your experience with us a memorable.Sincerely,Guillermo Carlos SalvatoriHotel Manager

4/10 Poor

Tahani

Travelled with family and small children
Liked: Staff & service
The standard of this hotel is a 4* not 5*. It is not family friendly and would not reccomend for city breaks. The walls are not soundproof so you don't get a peaceful rest as you can hear road traffic. The staff and manager are really professional, friendly and tried their very best to accommodate however all rooms have the same level of noise.
Stayed 4 nights in Nov 2022
Response from Guillermo Carlos Salvatori on 19 Nov 2022
Dear Tahani, Thank you very much for you feedback from your recent stay with us which I have shared with the team.It is very pleasing to read your very positive comments about the professionalism and attitude of our staff.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I would love to personally welcome you back to our hotel and regain your trust once again.Sincerely,Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Staff was very friendly and helpful. Nothing that i did not like.
Stayed 4 nights in Nov 2022
Response from Guillermo Carlos Salvatori on 19 Nov 2022
Dear Sandra, We greatly appreciate your wonderful and generous rating. Our commitment to delivering the excellence you experienced is our greatest desire. We are so happy to hear that you enjoyed your time at Mövenpick Jumeirah Lakes Towers. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Guillermo Carlos Salvatori on 20 Oct 2022
Dear Rene,Thank you for taking the time to share your experience at Movenpick Hotel Jumeirah Lakes Tower. We greatly appreciate your wonderful and generous praise. Our commitment to delivering the excellence you experienced is our greatest desire. We look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos Salvatori Hotel Manager.

8/10 Good

AHMED

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Guillermo Carlos Salvatori on 6 Oct 2022
Dear Ahmed,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos SalvatoriHotel Manager

10/10 Excellent

Mohamed, jeddah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so great i like so much my new experience at the hotel and i love my journey
Stayed 4 nights in Sep 2022
Response from Guillermo Carlos Salvatori on 6 Oct 2022
Dear Mohamed,Thank you for taking the time to share the experience of your stay with us and for choosing Movenpick Hotel Jumeirah Lakes Towers for your accommodation in Dubai.We are pleased that your stay was to your satisfaction and appreciate your favourable comments.We look forward to welcoming you back in the near future.Sincerely, Guillermo Carlos SalvatoriHotel Manager

8/10 Good

AHMED

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guillermo Carlos Salvatori on 6 Oct 2022
Dear Ahmed,Thank you for taking the time to rate the experience of your stay with us. We are pleased that your stay was to your satisfaction and happy to know that you appreciated our service. We look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos SalvatoriHotel Manager

6/10 Okay

Scott

Liked: Cleanliness, staff & service, room comfort
Good, but used to be great.
I’ve stayed at this hotel a number of times over many years. I know how good this hotel can be. Sadly, on this occasion I was left rather underwhelmed. I was given a room on the 8th floor - newly renovated I was told. So I was happy to hear this and looked forward to seeing the changes. Indeed - new carpets in the hall, new paint and artwork on the walls, in both the room and the corridor made everything look refreshed and restored. Sadly, small things had been overlooked. The rainfall shower sprayed upward into the ceiling, soaking the roof as well as the user. The handheld shower blew itself apart with the water pressure, as it was held in the hand. The window lock broke and wouldn’t close. Then there was this new eco-friendly approach.. Movement sensors in the room which means when you’re in the bathroom for any length of time.. You’re in darkness. I mentioned all of this to reception, but it was only in the final few days of my stay. They apologised, and offered me the chance to move rooms. But given the fact it would probably be more hassle to pack up everything and move, I didn’t bother. Maintenance came and fixed all issues as they occurred - but knowing how great this hotel has been in the past, this was a disappointing stay - especially for a refurbished part. Service can’t be faulted, overall the hotel has great facilities and generally though and because I know it well, I’d still recommend it.
Stayed 13 nights in Aug 2022
Response from Guillermo Carlos Salvatori on 24 Aug 2022
Dear Scott, Thank you for taking the time to tell us about your experience at the Movenpick Hotel Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback regarding the room is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori Hotel Manager