3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of Lapita, Dubai Parks and Resorts, Autograph Collection

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 197 reviews" "
Rating 8 - Good. 41 out of 197 reviews" "
Rating 6 - Okay. 17 out of 197 reviews" "
Rating 4 - Poor. 9 out of 197 reviews" "
Rating 2 - Terrible. 7 out of 197 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from tarek on 4 Apr 2024
Dear Mr Martin, Thank you for your glowing review following your recent stay at Lapita Dubai Parks and Resorts. We are thrilled to learn that you found our location beautiful, distinctive, and tranquil, providing you with a luxurious and private retreat away from the hustle and bustle of the city. At Lapita, we strive to create an atmosphere of serenity and relaxation for our guests, and we are delighted that this aspect of your stay resonated with you. Your kind words regarding the excellence of our resort are truly appreciated by all of us. We look forward to the pleasure of welcoming you back for another exceptional experience at Lapita Dubai Parks and Resorts in the near future. Warm regards, Hotel Managemen

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful and very well maintained. Our second stay and just as enjoyable as our first stay. Staff are always cheerful and go out of there way to provide the best service.
Stayed 6 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Dear Sheila,Thank you for choosing to stay with us again at Lapita Dubai Parks and Resorts and for taking the time to share your wonderful review on Expedia.We are thrilled to hear that your second stay with us was just as enjoyable as the first. Your kind words regarding the beauty of our hotel and its well-maintained facilities mean a lot to us. Our team takes great pride in ensuring that our guests feel comfortable and well taken care of throughout their stay, and it's heartening to know that their efforts have contributed to your positive experience.We greatly appreciate your compliments regarding the cheerful attitude and exceptional service provided by our staff. Delivering outstanding service with a smile is at the core of what we do, and it brings us immense joy to know that our team's dedication to providing the best service possible has made a lasting impression on you.Thank you once again for your continued support and for choosing Lapita Dubai Parks and Resorts for your stay. We look forward to welcoming you back for another memorable experience in the future.Warm regards,Hotel Management

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكر وتقدير
استقبال جميل من موظفي الاستقبال وشكر خاص للأخت مريم على حسن استقبالنا وتسجيل دخول سريع للفندق وتعريفنا على جميع الفعاليات واستقبال الاستفسارات بصدر رحب .
Stayed 2 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Mr. Ahmed,Thank you for sharing your kind words and positive experience regarding your recent stay at Lapita, Dubai Parks and Resorts. We're thrilled to hear that you received a lovely reception from our dedicated reception staff, and we extend special thanks to Maryam for her warm welcome and efficient assistance.It's fantastic to know that your check-in process was quick and that you felt well-informed about all the events taking place during your stay. We appreciate your acknowledgment of our staff's welcoming demeanor and their willingness to assist with any inquiries.Your feedback is truly valuable, and we hope to have the pleasure of welcoming you back to Lapita for another enjoyable stay in the future. If there are any specific events or aspects you particularly enjoyed or any suggestions you'd like to share, please feel free to do so.Warm regards,Hotel Management

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكر وتقدير
استقبال جميل من موظفي الاستقبال وشكر خاص للأخت مريم على حسن استقبالنا وتسجيل دخول سريع للفندق وتعريفنا على جميع الفعاليات واستقبال الاستفسارات بصدر رحب .
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Mr. Ahmed,Thank you for sharing your kind words and positive experience regarding your recent stay at Lapita, Dubai Parks and Resorts. We're thrilled to hear that you received a lovely reception from our dedicated reception staff, and we extend special thanks to Maryam for her warm welcome and efficient assistance.It's fantastic to know that your check-in process was quick and that you felt well-informed about all the events taking place during your stay. We appreciate your acknowledgment of our staff's welcoming demeanor and their willingness to assist with any inquiries.Your feedback is truly valuable, and we hope to have the pleasure of welcoming you back to Lapita for another enjoyable stay in the future. If there are any specific events or aspects you particularly enjoyed or any suggestions you'd like to share, please feel free to do so.Warm regards,Hotel Management

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to lego land, room size, variety of food at buffer restaurant
Stayed 3 nights in Dec 2023
Response from Hotel Management on 22 Jan 2024
Dear Linda,Thank you for sharing your positive feedback on Expedia regarding your recent stay at Lapita, Dubai Parks and Resorts. We're delighted to hear that you enjoyed your time with us.It's fantastic that our proximity to LEGOLAND park added convenience to your stay. We're pleased to know that you found the room size to be great, providing a comfortable and spacious accommodation experience.We appreciate your acknowledgment of the variety of food at our buffet restaurant. Offering a diverse culinary experience is important to us, and we're glad you enjoyed the selection.Thank you for choosing Lapita, Dubai Parks and Resorts. We hope to have the pleasure of welcoming you back for another enjoyable stay. If there are any specific features or aspects you particularly liked or any suggestions you'd like to share, please feel free to do so.Warm regards,Hotel Management

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely theme around the hotel, clean & fresh. Lovely staff. Great facilities, but perfect after a busy day at the parks!
Stayed 2 nights in Nov 2023
Response from Hotel Management on 22 Jan 2024
Dear Kevin,Thank you for taking the time to share your positive experience at Lapita, Dubai Parks and Resorts on Expedia. We're thrilled to hear your feedback and appreciate your kind words.It's wonderful to know that you found the Polynesian theme around the hotel to be lovely and that our clean and fresh atmosphere contributed to a pleasant stay. We're especially pleased that you had positive interactions with our lovely staff, as providing exceptional service is a top priority.We're delighted that you found our facilities to be great and perfect for unwinding after a busy day at the parks. Creating a relaxing and enjoyable environment for our guests is essential, and we're glad to hear that we met your expectations.Thank you for choosing Lapita, Dubai Parks and Resorts. We look forward to the opportunity to welcome you back for another delightful stay. If there are any specific facilities or aspects you particularly enjoyed, or if you have any suggestions, please feel free to share.Warm regards,Hotel Management

8/10 Good

Poonam Soni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food we struggled with. But maybe we are fussy as it was a 4 star. But there were only really 2 restaurants. a pool type lunch spot and a buffet. We were told we could use the Japanese restaurant at check in but when we tried to book there was no space and also it was not included in half board. for the kids on the half board lunch menu they only liked the fish fingers and there was only so many times they could eat the same meal (they ate this 5 times!) service there was very good, main meals were ok but even i got sick of the same dishes and desserts as there were not many options to choose from. the buffet in the evening was awful. but the chefs again helped and made us something custom. we only ate there once. breakfast was great. close to the theme parks which is why we stayed there and actually a really nice resort all in all aside from the food. in future i wouldn't do half board, i would only do breakfast and i would eat at Riverland village instead. very close to an outlet mall which was fab spa was ok very good price wise but a little concerning when myself and my daughter (9yrs old) went for a massage they didn't ask us to fill out any forms. but again you get what you pay for maybe? all in all we were happy we went and happy with the price with all theme parks included etc. really good service for the most part everyone tried their best
Stayed 5 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Poonam Soni,Thank you for taking the time to provide detailed feedback on your stay at Lapita Dubai Parks and Resorts. We genuinely appreciate your insights as they help us to continually improve our services.We regret to hear about the challenges you faced with the food options, and we apologize for any inconvenience caused. Your feedback regarding the limited restaurant choices and issues with the half-board options is duly noted. We understand the importance of diverse and appealing dining choices, and we will review our offerings to ensure a more satisfying experience for our guests.We're glad to hear that you found the service commendable and that the chefs went above and beyond to accommodate your preferences. Your kind words regarding the resort's proximity to theme parks, the overall ambiance, and the service are greatly appreciated.Your observations regarding the spa experience are also noted, and we will address the concerns raised to enhance the overall guest experience.We are grateful for your positive comments about the service, and we hope to have the opportunity to welcome you back in the future, ensuring a more delightful and varied culinary experience.Thank you for choosing Lapita Dubai Parks and Resorts.Best regards,Hotel Management

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to theme parks was great
Stayed 7 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Craig,Thank you for taking the time to leave a review on Expedia. We're thrilled to hear that you had a positive experience and that you found the access to the theme parks great.Ensuring convenient and enjoyable access to the theme parks is a priority for us, and we're delighted that it contributed positively to your stay. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even better, please feel free to let us know.We appreciate your feedback and look forward to welcoming you back to Lapita Dubai Parks and Resorts in the future.Best regards,Hotel Management

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Ian,Thank you for taking the time to provide a perfect 10/10 rating for your recent stay at Lapita Dubai Parks and Resorts on Expedia. We are delighted to see that you had a great experience with us.Your positive rating means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If you have any specific feedback or suggestions you'd like to share, we would be more than happy to hear from you.Once again, thank you for choosing Lapita Dubai Parks and Resorts.Best regards,Hotel Management

8/10 Good

Mukul

Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Mukul,Thank you for taking the time to provide feedback and for giving us an 8/10 rating on Expedia. We appreciate your honesty and value your opinion.We are glad to see that you had a positive experience overall. If there are any specific areas where we can improve or if you have additional feedback you'd like to share, please feel free to let us know. Your insights are important to us as we continuously strive to enhance our guest experience.We hope to have the opportunity to welcome you back to Lapita Dubai Parks and Resorts in the future and provide you with an even better stay.Thank you for choosing Lapita Dubai Parks and Resorts.Best regards,Hotel Management

10/10 Excellent

Abrar Hamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing & the staff is so nice
Stayed 3 nights in Aug 2023
Response from Hotel Management on 13 Nov 2023
Dear Abrar Hamed,Thank you for sharing your experience on Expedia! We are delighted to learn that you found Lapita Dubai Parks and Resorts to be amazing and that our staff made a positive impression on you.Ensuring our guests have a wonderful and memorable stay is our utmost priority, and we're thrilled that you had a positive experience with us. If you have any specific highlights or if there's anything in particular that stood out during your stay, we'd love to hear more.We appreciate your kind words, and we look forward to the pleasure of welcoming you back for another amazing stay in the future.Thank you for choosing Lapita Dubai Parks and Resorts!Best regards,Hotel Management

8/10 Good

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy weekend
The first time to be here. We booked a night here for the water park and the firework. It was an amazing night here. Staff are helpful and friendly. Just the check in time is a bit long. The rest is excellent. A great place for kids.
Stayed 1 night in Sep 2023
Response from Hotel Management on 13 Nov 2023
Dear Hung,Thank you for choosing Lapita Dubai Parks and Resorts for your recent stay and for taking the time to share your experience on Expedia. We are delighted to hear that your first visit was amazing, especially with the focus on LEGOLAND Water Park.We appreciate your kind words about our helpful and friendly staff. Your feedback on the check-in time is duly noted, and we apologize for any inconvenience caused. We are continuously working to improve our processes to ensure a smoother experience for our guests.It's wonderful to know that you found Lapita to be an excellent place for kids. We strive to create a family-friendly environment, and it's rewarding to see that reflected in your experience.Thank you once again for your valuable feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Hotel Management

4/10 Poor

Rawia

Stayed 3 nights in Jul 2023
Response from Hotel Management on 7 Aug 2023
Dear Valued Guest,Thank you for taking the time to provide your feedback regarding your recent stay at Lapita Dubai Parks and Resorts. We appreciate your input and value your opinion as it helps us improve our services.We're sorry to hear that your experience did not meet your expectations and that you rated your stay with us a 4 out of 10. We constantly strive to provide exceptional experiences for all of our guests, and we apologize for any shortcomings you encountered during your visit.We would love to learn more about your specific concerns and gather additional details about your stay so that we can address these issues and prevent similar situations in the future. If you are willing to share more information, please do not hesitate to contact us.Once again, thank you for choosing Lapita Dubai Parks and Resorts. We hope that you will consider giving us another opportunity to serve you better in the future.Best regards,Hotel Management

2/10 Terrible

abdulla

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Upon arrival the receptionist didnt want to help us even though we were alone as she was saying she is busy now so we need to wait So we waited 30 min until we went to the room The room didnt have any amenities like no shampoo , no soap , no towels like really empty,and when we talked to them they said yeah becuase of corona which doesnt make any sense They told us that there is a golf car that will come every 10 mins inorder to transport from the room building to the other areas in the hotel but that was a lie , the weather is very hot and humid and the car actually comes every hour if u r lucky and if we start walking and we find a golf car to pick us they dont stop for us becuase we walked and didnt wait It was really disappointment they didnt care, we complained and the manager tried to help by giving free lunch or dinner but really not worth it. Am not comming here again
Response from Hotel Management on 1 Jun 2023
Dear Abdulla We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration with the receptionist's unavailability and the lack of amenities in your room. The explanation given regarding the limited amenities due to COVID-19 may not have been satisfactory, and we apologize for any confusion caused.We also apologize for the miscommunication regarding the frequency of the golf car service. We understand the discomfort you faced in the hot and humid weather. Your feedback regarding the golf car service will be addressed with the relevant departments for necessary action. Thank you once again for choosing Lapita Dubai Parks and Resorts. We hope to have the opportunity to welcome you back in the future, your satisfaction is of utmost importance to us, and we will take your comments into serious consideration as we continue to improve our offerings. Sincerely,Hotel Management

10/10 Excellent

Mubarak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel . recommended if you visit with family. They have many activities for kids.
Stayed 4 nights in Feb 2023
Response from Hotel Management on 6 Mar 2023
Dear Valued Guest,Thank you for taking the time to share your kind comments, it was truly glad to host you and your family at our resort.Looking forward to welcome you back.Sincerely, Hotel Management

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice chap at reception
All amazing
Stayed 1 night in Feb 2023
Response from Hotel Management on 26 Feb 2023
Dear Valued Guest,Thank you for your 10/10 review rating! We will be sure to share your review with the rest of our team.We look forward to serve you again.Sincerely,Hotel Management

8/10 Good

Mariam

Stayed 2 nights in Dec 2022

10/10 Excellent

Sleiman, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!

10/10 Excellent

Fatma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but park access rules were not
Overall my experience was great . The restaurant Hiki was great and very underrated I wish it was showcased more. my issues were with the park access rules , I’ve stayed before and was granted multiple access to the parks during each day but this stay I was only allowed one entry which means if I enter one park and leave to go back to the hotel I can’t access it again. Which is a shame I have an infant with me and we booked 2 night stay to go back and forth during the day to the hotel room to get changed or rest a bit. The one entry was just like if you are spending the day at the park and not a hotel stay. The whole point was to go to the park multiple times a day . Also they limit which park you can go to ! So if you enter legoland day 1 you can enter motion gate until the next day! If you have multiple age groups with you this is a negative! The teens want motion gate and the young children want Legoland . Also legoland closes at 6 so if you want to enter Bollywood or motion gate after that you can’t do that. Because you only get one park entry and one time only. So if you are booking the hotel stay so you can have multiple entry to the parks don’t do it just come spend the day in the park because you won’t be able to come and go as you please.
Stayed 2 nights in Dec 2022

10/10 Excellent

Hendryx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Excellent service, very close to the theme parks and plenty of things to do at the hotel too!
Stayed 5 nights in Nov 2022

10/10 Excellent

Iodele Tamara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Family oriented. Excellent customer service and cleanliness. Theme parks for the entire family to enjoy. The only issue is that it is far from the city so you spend money on taxi transportation to and from the city especially if you want to enjoy evening activities in the city
Stayed 5 nights in Nov 2022

4/10 Poor

Meinir

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Laputa has declined significantly over the last year. The simplest request like ordering drinks or vacating the room are met with absolute incompetent. Range and quality of food has also reduced.
Stayed 8 nights in Oct 2022

10/10 Excellent

Gareth

Stayed 3 nights in Oct 2022

6/10 Okay

Bader

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Alaa, Dubai

Stayed 2 nights in Sep 2022

10/10 Excellent

Javed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tropical landscaped grounds. Within walking distance of the theme parks and Riverland. Can also walk to the Outlet Village nearby.
Stayed 1 night in Aug 2022
Response from Front Office Team on 11 Sept 2022
Thank you

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay in Lapita, the
Stayed 1 night in Jul 2022

10/10 Excellent

Kwong hwee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really a nice place for theme parks riders. The hotel staffs were very friendly. Meet with Surjeev, success and Samy. They will all nice people around. Hotel offer free park accesss and buffet end at 11am. Nice for people who wake up late. There is a pool resturant that offer nice food too. A must to stay if you will to come to motion gate, legoland or Bollywood theme park
Stayed 2 nights in Jun 2022

10/10 Excellent

Yousef

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for them parks
Good for families Far locations Excellent for kids
Stayed 3 nights in May 2022

6/10 Okay

Samit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to access the dubai parks and resorts. Easy access to Legoland and the water park. Things they could improve on include the opening hours for the children’s pool, avoid wrapping every pool towel in plastic this is a waste is plastic and is a useless measure. The gym is a good size but most of the equipment is tagged as out of order. The breakfast set up is chaotic and doesn’t need the Smurf time of the excessively loud music that accompanies the Smurf.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have loved our one week experience at this lovely hotel, a real credit to the management.all staff at the hotel, reception, restaurant, swimming pools , baggy cars to transport you and your luggage anywhere at anytime, they were wonderful in every possible way, I have no hesitation in recommending this hotel to any visitors to Dubai.
Stayed 7 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family Fun!
Stayed for five nights and could easily had stayed for longer; lots to do! Staff were friendly and welcoming. Grounds lovely and quiet. Room was very spacious and clean. The mattress wasn’t very comfortable. The cot provided wasn’t great either. You could feel the metal bars through the flimsy mattress. Attempted to pad it with towels. The small bed then provided had a mattress that needs to be thrown away. The springs had gone, dipped in the middle. We were on the ground floor and the patio doors did not lock properly. We had breakfast included. Lots of choice, good quality and friendly staff. Swimming pools good too. Family pool nice and shallow, ideal for little ones. The lazy river was an added bonus. Lots to do at the location. Accommodation included access to Legoland, Legoland Water Park, Bollywood and Motiongate. You could go to each park on each day; lots to do! Not an ideal base if you are wanted to see the rest of Dubai but we knew this and happy with our choice for our young family. If it wasn’t for the mattresses and doors, this accommodation would have been close to 10/10. We’ll definitely have Lapita on our shortlist when we return to the UAE.
Stayed 4 nights in Apr 2022

10/10 Excellent

Afrah Al

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic resort! enjoyed our stay alot
Stayed 3 nights in Mar 2022
Response from Hotel Management on 29 Mar 2022
Aloha Afrah, Warm greetings from Lapita Dubai Parks and Resorts, Autograph Collection Hotels! It is a pleasure to read your review and learn that you had a faultless stay with us! Thank you for sharing your kind comments on Expedia and for your recommendations! We look forward to welcoming you back to Lapita! Kind regards, Hotel Management

4/10 Poor

Natalie

Travelled with family
Disliked: Staff & service
A real disappointment. - Our reservation could not be found on check in - The special touches we were promised were not available (a balloon or similar to celebrate our daughters birthday) - It took hours to get the roll away bed we had requested - The staff we poorly trained and not empowered to do anything - Generally poorly organised with no real care for guests.
Stayed 1 night in Feb 2022
Response from Hotel Management on 5 Mar 2022
Dear Natalie, Thank you for providing your honest feedback following your recent stay at Lapita, Dubai Parks and Resorts, Autograph Collection. Providing the highest level of hospitality and service for all our guests is our number one priority, and we deeply regret and sincerely apologize for the experience you had, and for our uncharacteristic lapses in service in the arrangement for your celebrations, as well as in attending to your requests. We understand your frustration, particularly on a special occasion, and we are truly sorry for this. Rest assured, we have shared your feedback with the appropriate hotel teams to have these issues addressed, and to ensure they do not reoccur. We are constantly reviewing our service to ensure we give our guests the best, and your detailed feedback is greatly valued. Thank you once again, and we hope to have the opportunity to provide you with a better experience. Sincerely, Hotel Management

6/10 Okay

Amish H., Lusaka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Somewhere in the middle. Don't need more then 2 nights here max. Mixed. Good with the bad. Feels still new but no atmosphere and nothin to do. Park is not that exciting and most stuff is closed due to covid. Overall nice resort. We booked for 7 nights but left early because of following: 1. Not much to do. 2 of the 4 restaurants in the resort are closed. In the Dubai parks most of the things are closed from restaurants and shows and what not. All due to covid. 2. The outlet mall is close by which has some nice deals but outside of Dubai parks there is nothing else to really to do. - Definitely don't need more then 3 or 4 nights here maximum for sure. - Rooms are not bad. Lot of new staff so they make unfortunately some silly mistakes which should get fixed with more training and experience. - Food is average. Nothin to right home about. - The hotel staff are really all trying their level best even with the lack of functionality from the covid restrictions and maybe support from finance department and ownership which is also understandable with tough business environment. Special recognitions: Suraj, Roza, Hawley, Aaswamy, Success. Great job and assets to the company. Really made us feel welcome and supported. - kids pool is heated which is great. Worst performer: the shuttle bus driver from mall to hotel. Long story but complaint was lodged. He is a 3rd party contractor but def not 4/5 star hospitality worthy. Think he needs to transport the bananas and fish from
Stayed 7 nights in Dec 2021
Response from Hotel Management on 5 Jan 2022
Thank you for taking the time in sharing your feedback following your recent stay at the Lapita, Dubai Parks, and Resorts, Autograph Collection Hotels! I trust you had a great time staying with us and I am pleased to share your review with our team to serve as a motivation to continue providing outstanding services to all of our guests. I am sure my entire team enjoyed catering to your needs as much as you enjoyed your stay. Sincerely, Hotel Management

10/10 Excellent

Abdelrazek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2021
Response from Hotel Management on 5 Jan 2022
Thank you for taking the time to share your feedback following your recent stay at the Lapita, Dubai Parks, and Resorts, Autograph Collection Hotels! I trust you had a great time staying with us and I am pleased to share your review with our team to serve as a motivation to continue providing outstanding services to all of our guests. I am sure my entire team enjoyed catering to your needs as much as you enjoyed your stay. We hope you choose to create more memories with us and experience another fantastic stay that is exactly like nothing else!

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to relax and to visit the parks
Nice hotel with fantastic team members in general, and a big thank you to Andrea and Jake from guest relations specially they made or stay memorable
Stayed 1 night in Dec 2021
Response from Hotel Management on 8 Dec 2021
Aloha Steven, Thank you for taking the time and effort to complete our electronic guest questionnaire following your recent stay at the Lapita, Dubai Parks and Resorts, Autograph Collection Hotels and thank you so much for your feedback. I trust you had a great time staying with us and I am pleased to share your review with our team to serve as a motivation to continue providing outstanding services to all of our guests. I am sure my entire team enjoyed catering to your needs as much as you enjoyed your stay. We hope you choose to create more memories with us and experience another fantastic stay that is exactly like nothing else! Sincerely, Hotel Management

8/10 Good

alvia

Stayed 1 night in Nov 2021

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Focussed
Great for family get together as plenty of activities.
Stayed 2 nights in Oct 2021
Response from Hotel Management on 14 Nov 2021
Aloha! Thank you for taking a moment to share your lovely review. It was our pleasure to have you as our guest, and we are elated to hear that you enjoyed every moment of our time with us. It is our promise to provide exceptional service in all areas, and it brings us great joy to know that your expectations were exceeded. We are also happy to read that you appreciated our unbeatable location and excellent amenities. Should you find yourself in Dubai in the future, we would be honored to welcome you back for another memorable visit! Best regards, Hotel Management

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money!
Only feedback is the music being played in the grounds is played all through the night. This was a real pain for my 3 year old daughter. Aside from that we had an excellent stay.
Stayed 1 night in Aug 2021
Response from Hotel Management on 1 Sept 2021
Dear Valued Guest, Thanks for choosing our hotel and for sharing your observations. We are truly sorry for the noise issues you experienced and that we did not give our best during your visit. We appreciate you bringing your concerns to our attention and hope you will provide us with an opportunity to show you our exceptional hospitality on your next visit to Dubai. Sincerely, Hotel Management

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
amazing place, will visit again every year
Stayed 2 nights in Mar 2021
Response from Hotel Management on 1 Sept 2021
Dear Valued Guest, Thank you for taking the time and effort in sharing your recent stay at the Lapita, Dubai Parks and Resorts, Autograph Collection Hotels and thank you so much for your feedback. I trust you had a great time staying with us and I am pleased to share your review with our team to serve as a motivation to continue on providing outstanding services to all of our guests. I am sure my entire team enjoyed catering to your needs as much as you enjoyed your stay. We hope you choose to create more memories with us and experience another fantastic stay that is exactly like nothing else! Sincerely, Hotel Management

10/10 Excellent

Veena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Management on 2 Aug 2021
Thank you for taking the time to share your feedback following your recent stay at the Lapita, Dubai Parks and Resorts, Autograph Collection Hotels! I trust you had a great time staying with us and I am pleased to share your review with our team to serve as a motivation to continue on providing outstanding services to all of our guests. I am sure my entire team enjoyed catering to your needs as much as you enjoyed your stay. We hope you choose to create more memories with us and experience another fantastic stay that is exactly like nothing else!

2/10 Terrible

khaled

Disliked: Staff & service, property conditions & facilities, room comfort
The worst hotel
It was the worst hotel i stay in in my live, the service is very bad, the worker behavior with costumer is very bad and wrong If they say wait 2 minutes it mean wait for minimum 1 hour
Stayed 3 nights in Jul 2021
Response from Hotel Management on 27 Jul 2021
Thank you very much for choosing to stay at the Lapita, Dubai Parks and Resorts, Autograph Collection Hotels and for taking the time to share your valuable feedback. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is with concern to acknowledge that we did not manage to fully meet your expectations. Please accept our apologies for any inconvenience that you have encountered, your observations are exceptional lapses that do not reflect our usual service standards. Please be assured that all the points you raised are being addressed for training purposes within the team. Despite this, I hope your concern in some areas did not refrain you from enjoying our facilities and proximity to the parks. We hope to have the opportunity to welcome you back soon to our hotel, to regain your confidence in our products and services.

10/10 Excellent

Rizwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing very good resort with good facilities and parks
Stayed 1 night in Jun 2021
Response from Hotel Management on 13 Jul 2021
Dear Rizwan, Thank you for the generous review of Lapita, Dubai Parks, and Resorts, Autograph Collection Hotels! Centrally located within the theme parks, we offer Polynesian-themed accommodations for all types of travelers. We are delighted you enjoyed everything our hotel has to offer. We are looking forward to providing you with another great experience! Sincerely, Naleem Ariff General Manager

10/10 Excellent

Minchul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Hotel Management on 13 Jul 2021
Dear Minchul, Thank you for choosing to stay at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels and for taking the time to write this wonderful review! It gives me great pleasure to know that you had a memorable experience and a great time with us and that you were impressed with the many aspects of your stay. We really appreciate your kind recommendation and we all look forward to welcoming you back when you next visit Dubai! Best regards, Naleem Ariff General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lapita
It was a much needed family getaway within the city, staff is courteous and access to dubai parks was best. We felt as if we are in some Polynesian island resort
Stayed 1 night in May 2021
Response from Hotel Management on 13 Jul 2021
Dear Valued Guest, Thank you very much for sharing this kind review! We're so happy to read your comments, and we appreciate you taking the time to share your experience here. We love knowing that our staff took great care of you, so we'll be sure to share your praise with them. We can't wait to welcome you back the next time your family visits Lapita, Dubai Parks and Resorts, Autograph Collection Hotels! Kind regards, Naleem Ariff General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family stay-cation
The staff were wonderful, as always. There were frequent buggies to and from the hotel-theme parks and the breakfast was excellent. We can't wait to return.
Stayed 1 night in May 2021
Response from Hotel Management on 13 Jul 2021
Dear Valued Guest, Thank you for the generous review of Lapita, Dubai Parks and Resorts, Autograph Collection Hotels! Centrally located within the theme parks, we offer Polynesian-themed accommodations for all types of travelers. We are delighted you enjoyed everything our hotel has to offer, from our facilities, including our attentive service. We are looking forward to providing you with another great experience! Kind regards, Naleem Ariff General Manager

10/10 Excellent

Savita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

SUNIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021