6/10 Okay
Nina
24 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time at Zabeel Saray and while it was good I wouldn’t rate it on the same level as the other Jumeirah properties I’ve stayed at. I was due to stay again in September but have cancelled and rebooked elsewhere. Overall it was good but small details added up into frustrations, for example the staff seemed very unhappy, and service was slow, the Superior rooms are on the first floor and have no view (despite being told sea view on Expedia), and the small touches in the rooms of other hotels are lacking here. There is also not enough sunbeds in busy periods. The food was okay but not brilliant, with the exception of the Amala Indian returns which was superb. In the positive, the pool is lovely and the bathroom was massive. I am glad I stayed but wouldn’t stay again.
Nina
Stayed 5 nights in Apr 2024