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Reviews of Hyatt Regency Dubai Creek Heights Residences

Hyatt Regency Dubai Creek Heights Residences
20th Street, Dubai Healthcare City, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 228 reviews" "
Rating 8 - Good. 72 out of 228 reviews" "
Rating 6 - Okay. 17 out of 228 reviews" "
Rating 4 - Poor. 11 out of 228 reviews" "
Rating 2 - Terrible. 13 out of 228 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone my wife and I encountered was exceptional. The staff meet and exceeded every expectation. The residence was clean, well-stocked and just the right size.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The residence at Hyatt was fantastic. Staff was so helpful and attentive. The best amenities from gym, sauna, steam, pool, many restaurants, etc.
Stayed 10 nights in Jan 2024

10/10 Excellent

Shakeenah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to hotel
This is my go to hotel every time I’m in Dubai, I love the cleanliness of the hotel, the spacious apartment, the location and the quiet atmosphere. Another reason why I always stay here is because of the staff, I appreciate how attentive they are and the service they provide is impeccable.
Stayed 15 nights in Dec 2023

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, helpful, friendly and accommodating. We had problems with a neighbor on our first night, and they willingly changed our room. Food was always fresh. Building was clean and fresh.
Stayed 6 nights in Nov 2023

8/10 Good

Preethi

Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel very nice but sufra restaurant for breakfast was bad experience
Stayed 1 night in Nov 2023

8/10 Good

mohammad a, santa barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel for long term stay
Stayed 4 nights in Oct 2023

10/10 Excellent

Timilehin

Liked: Cleanliness, staff & service
Very nice and calm….but I don’t like the lights in the room….too dim likewise there is no room for smokers
Stayed 4 nights in Jun 2023
Response from Guest Relation, Marketing on 15 Jun 2023
Thank you for your valuable feedback. We are delighted to hear that you are pleased with your stay. We will pass along your message to the concerned team, and we hope you give us another chance.

8/10 Good

Kerim

Stayed 6 nights in May 2023
Response from Guest Relation, Marketing on 26 May 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

8/10 Good

Hege

Stayed 6 nights in Apr 2023
Response from Guest Relation, Marketing on 12 May 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

10/10 Excellent

minna, Sheffield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
كل شي جميل وممتاز ونضافه عيب صغير اني كل ما اتصل لطلب شيى خدمتهم بطيئه يحتاج اكثر من اتصال
Stayed 6 nights in Mar 2023
Response from Guest Relation, Marketing on 30 Mar 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking, and we will forward your message to the concerned team. We are looking forward to host you again.

10/10 Excellent

Mengistu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place and friendly staff
Stayed 1 night in Mar 2023
Response from Guest Relation, Marketing on 14 Mar 2023
Thank you for your valuable feedback. We are happy to hear that you are pleased with our services. We hope to host you again.

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and resedent, but far way when you want malls
Stayed 3 nights in Mar 2023
Response from Guest Relation, Marketing on 14 Mar 2023
Thank you for your valuable feedback. We are happy to hear that you are pleased with your stay, and your message will be forwarded to the concerned team. We hope to host you again.

8/10 Good

ASMA

Stayed 1 night in Jan 2023
Response from General Manager on 9 Jan 2023
Thank you very much for rating your experience with us on Expedia, we sincerely look forward to welcoming you here again soon.

8/10 Good

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special. all acceptable
Nothing special. there is no restaurant closed by.
Stayed 2 nights in Dec 2022
Response from General Manager on 26 Dec 2022
Thank you very much for your feedback, we have a fabulous Mexican restaurant in-house called La Tablita and a rooftop bar called Eve Penthouse & Lounge, we hope you were able to experience these two, we hope to see you again next time.

10/10 Excellent

xiaodong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Guest Relations, Marketing on 10 Oct 2022
Thank you for your feedback. We are delighted to hear you had a great stay, and we hope to host you again in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Ai Ling

Stayed 18 nights in Jul 2022
Response from Guest Relation, Marketing on 19 Sept 2022
Thank you for your valuable feedback. We are happy to hear that you are pleased with our services. We hope to host you again.

6/10 Okay

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great building, average service
From the moment of arriving at check-in until last day, I rarely saw a smile. They are also very stingy with amenities in the room. No bathrobes, no toothbrush, really poor quality towels, only 1 glass in an apartment room. Overall, a great building with average service
Stayed 3 nights in Aug 2022
Response from Guest Relations, Marketing on 18 Aug 2022
Thank you for your feedback. We are sorry to hear our service wasn't up to par as we always aim to please. Your message has been noted and will be forwarded to the designated team. We hope you give us another chance and visit us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Hyatt Regency Dubai Creek
Well I enjoyed my stay at Hyatt Regency. My room was as expected from the pictures I have seen prior to booking. But two area the hotel management have improve is first staff friendliness a lot of times the employees would work pass you without greetings and secondly the breakfast there’re a lot of options per say but almost all the times the varieties are mostly concentrated to the south asian continent and as an international hotel that welcomes guest from all over the world that has to change. Apart from that I enjoyed my stay. And I wouldn’t mind visiting again.
Stayed 9 nights in Jul 2022
Response from Guest Relations, Marketing on 5 Aug 2022
Thank you for your feedback, your comments have been noted, please accept our apologies for not being able to offer the best of our services to you, we sincerely hope you give us one more opportunity to host you again in the future.

8/10 Good

rawan

Stayed 5 nights in Jun 2022
Response from Guest Relations, Marketing on 15 Jul 2022
Thank you for rating us, we look forward to welcoming you again soon!

8/10 Good

Katsigazi Isabella Rugasira, Kampala

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Next to the mall and great Breakfast!
Stayed 6 nights in Jun 2022
Response from Guest Relations, Marketing on 15 Jul 2022
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.

10/10 Excellent

Tilly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and friendly staff. Beautiful hotel,will recommend for anyone.
Stayed 4 nights in May 2022
Response from Guest Relations, Marketing on 17 Jun 2022
Thank you for your feedback, we look forward to welcoming you again soon.

8/10 Good

Georges

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt dubai creek
it was a good stay
Stayed 2 nights in May 2022
Response from Guest Relations, Marketing on 12 May 2022
Thank you for your feedback, we look forward to welcoming you again soon.

2/10 Terrible

mohammed

Stayed 4 nights in Mar 2022

8/10 Good

Emily

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious apartments with cleaning service daily! The rooms are nice and new. Breakfast buffet is great with plenty of options and a menu that changes daily. Apartment room has dishwasher, full kitchen, washer and dryer combo unit. There is no dishwasher or washing detergent provided so you will need to buy or bring your own. Bottled water is free and provided daily per your request. Several pharmacies are nearby within walking distance, as well as a convenience store in the lobby and within walking. We took Uber or taxi's everywhere; there is always a taxi available in the lobby. Metro stop is nearby about an 8 minute walk. Main issue is a SLOW ELEVATOR. There are only 4 elevators that serve all the floors but they are slow speed elevators. During peak hours, expect to spend 10minutes waiting and traveling in the elevators.
Stayed 14 nights in Feb 2022
Response from Guest Relations, Marketing on 21 Apr 2022
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.

6/10 Okay

mohammad

Stayed 6 nights in Mar 2022
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you for your feedback, we regret that your experience was not as you had expected, we would love to get more insight from you, hope you give us an opportunity to welcome you back.

10/10 Excellent

HAMED

Stayed 1 night in Nov 2020

10/10 Excellent

iman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Jahanzeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room service was excellent, breakfast buffet was the best we ever had, provided unlimited water bottles for drinking during our stay, will definitely be staying again on our next visit. 3 bedroom apartment was spacious and comfortable with all the amenities, washer and dryer worked well. Room service was excellent, tried all the food and could eat it everyday! Coffee was also superb. Can’t rave enough. Just a Gem!!!
Stayed 6 nights in Feb 2022
Response from Guest Relations, Marketing on 21 Apr 2022
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The good value for money is achieved at this hotel. The staff are accommodating and the amenities are commendable.
Stayed 1 night in Feb 2022
Response from Guest Relations, Marketing on 21 Apr 2022
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.

8/10 Good

Farouk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was v.good
Stayed 7 nights in Feb 2022
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you so much for sharing your feedback with us. We hope to see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Room
Check-in time was not supposed to be until 15:00, but we were checked in and given the keys to our room on arrival early morning. The highlight of our stay was the 'amazing' room/apartment which had everything you could hope for with fantastic space / decor and facilities. Everyone working at the hotel was friendly courteous and couldn't do enough to make our stay as pleasant as possible. Breakfast was delicious with a vast selection of foods despite the obvious lack of bacon, sausages etc due to the location. Special shout out to the staff at the Spa, Swimming Pool and La Tablita Mexican Restaurant who couldn't do enough to make our stay as relaxing as possible. The only criticisms I have are; The lifts can take a while to arrive, and the cost of alcohol (although this is the same everywhere in Dubai). Overall I would highly recommend.
Stayed 9 nights in Feb 2022
Response from Guest Relations, Marketing on 21 Apr 2022
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.

8/10 Good

Aleksandr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you for rating us, we look forward to welcoming you again soon!

10/10 Excellent

Georgette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally excellent services in each and every departments. Thank you for your sincere and professional services. I am absolutely very impressed 😊 👏 👍
Stayed 5 nights in Jan 2022
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you for your review, we look forward to welcoming you again soon!

8/10 Good

OMAR

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you for rating us, we look forward to welcoming you again soon!

10/10 Excellent

Ankur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Guest Relations, Marketing on 21 Apr 2022
Thank you for rating us, we look forward to welcoming you again soon!

10/10 Excellent

JACQUELINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations and quality of the service was excellent! Helpful and friendly staff! Thank you!
Stayed 6 nights in Nov 2021

10/10 Excellent

fatima

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I didn’t like that they made me pay 50 for parking that is 150dhs addition to stay
Stayed 3 nights in Nov 2021

10/10 Excellent

Zanub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Norman De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All likes!
Stayed 1 night in Aug 2021

4/10 Poor

Mahmoud

Liked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Ilfise

Stayed 1 night in Aug 2021

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

SAMEEP

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was good, the room was clean. I got a late checkout requested. The light switches are bit annoying they perform as they want and not what is desired. The service can be greatly improved though. I got confirmation from Hotel long before my stay that they will provide a cake on occasion of our anniversary and our twins birthday. I reminded the front desk 3 times at different occasions but to my dismay, the only feedback I got was that they have escalated the issue. If I was told they the cake would not be arranged then I would have made my own arrangements. There are no separate counters for check-in and check-out, my check in took good 30 mins and checkout took 40mins+, standing and waiting with kids is quite a task.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jun 2021

6/10 Okay

waqas

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Worst check-in staff
Most unwelcoming reception staff ever. It took me 1 hour to check in. Upon arrival I was told that I need to wait an additional 10 minutes for my room to be sanitized but they made me wait for an hour despite I arrived after 3 pm. During the wait time I went to reception twice to check and was told another 10 minutes after first ignoring me. Then second time when I went I was told laugingly oh room is ready I forgot to tell you.. horrible!
Stayed 2 nights in Apr 2021

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021