- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing.. Bed was super comfortable... Breakfast was decent
Hyatt Regency Dubai Creek Heights Residences is located in Dubai's Bur Dubai neighbourhood. Grand Mosque and Jumeirah Mosque are notable landmarks, and some of the area's activities can be experienced at Dubai Cruise Terminal and Dubai Festival City Mall. Check out an event or a game at Dubai Tennis Stadium, and consider making time for Dubai Aquarium & Underwater Zoo, a top attraction not to be missed.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service is everything and it’s a shame that the receptionists I had to deal with upon check in had zero customer service. Rude and unable to comprehend simple English. They had the audacity to try and ask for a further payment despite me having paid the entire amount online and when I challenged this they could not between them explain what they were trying to make me pay for. Ilnur and Jamil require further training in how to speak to and deal with customers as they are representatives of an apparent five star hotel yet their service is nowhere near the five star standard. If their attitude were to be a reflection of the hotel it would definitely be a one star! I then had an encounter with another receptionist named Elvin who was absolutely marvellous. He truly was a gentleman, understanding of the situation and very apologetic. His customer service quality was impeccable and truly commendable following the shambolic display of service Jamil and Ilnur thought to be appropriate. I stayed here upon recommendation by family but I really will be heading home to tell them to avoid this hotel following my encounter with Jamil and Ilnur! Concierge and bell staff are very pleasant, Kashif, Sajid and other staff have greeted us with much respect and warmth. It’s just a shame that first impressions count and Ilnur and Jamil have clearly given the worst possible impression of the accommodation. They clearly are ill-mannered and trying to fleece customers of money they do not owe!