expedia

Hyatt Regency Dubai Creek Heights Residences

Star Rating
5 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
116 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Free airport shuttle

Map

What's nearby

  • Popular Location
    Dubai Creek
    15 min walk
  • Popular Location
    Wafi City Mall
    17 min walk
  • Popular Location
    City Centre Deira
    5 min drive
  • Airport
    Dubai (DXB-Dubai Intl.)
    8 min drive

Choose dates to view prices

  • Studio

    Room Amenities

    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Apartment, 1 Bedroom

    Room Amenities

    • Sleeps 4
    • 1 King Bed OR 2 Single Beds
    More details
  • Apartment, 2 Bedrooms

    Room Amenities

    • Sleeps 6
    • 1 Double Bed and 2 Single Beds OR 2 Double Beds
    More details
  • Family Apartment, 3 Bedrooms

    Room Amenities

    • Sleeps 10
    • 2 Double Beds and 2 Single Beds OR 3 Double Beds
    More details

About this area

Dubai

Hyatt Regency Dubai Creek Heights Residences is located in Dubai's Bur Dubai neighbourhood. Grand Mosque and Jumeirah Mosque are notable landmarks, and some of the area's activities can be experienced at Dubai Cruise Terminal and Dubai Festival City Mall. Check out an event or a game at Dubai Tennis Stadium, and consider making time for Dubai Aquarium & Underwater Zoo, a top attraction not to be missed.

What's nearby

  • Popular Location
    Dubai Creek - 15 min walk
  • Popular Location
    Wafi City Mall - 17 min walk
  • Popular Location
    BurJuman Mall - 4 min drive
  • Popular Location
    City Centre Deira - 5 min drive
  • Popular Location
    Dubai Tennis Stadium - 6 min drive

Getting around

  • Health Care City Station - 12 min walk
  • Dubai (DXB-Dubai Intl.) - 13 min drive

Restaurants

  • Where to eat
  • Sufra – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • La Tablita – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
  • Third on-site dining venue – Open daily.
  • Market24 – Café offering international cuisine. Open daily.

About this property

Hyatt Regency Dubai Creek Heights Residences

Luxury Dubai hotel in Bur Dubai, near Dubai Creek
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas, free valet parking and free airport drop-off are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a coffee shop/café are on-site. All 405 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests will find kitchenettes with fridges, ovens, hobs and microwaves.
Hyatt Regency Dubai Creek Heights Residences offers 405 forms of accommodation with iPod docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 52-inch Flat-screen televisions come with satellite channels. Accommodation at this 5-star hotel has kitchenettes with fridges, hobs, microwaves and separate dining areas. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Hyatt Regency Dubai Creek Heights Residences features 2 the outdoor swimming pools and a 24-hour fitness centre. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. The property also has a nearby corner/local shop. A poolside bar is on site where guests can unwind with a drink. A computer station is located on-site and wireless Internet access is complimentary.
This 5-star property offers access to a business centre and a limo/town car service. 11 meeting rooms are available. This luxury hotel also offers a free kid's club, tour or ticket assistance and multilingual staff. A free shuttle from the hotel to the airport is complimentary for guests (available on request). Complimentary valet parking is available on-site.
Hyatt Regency Dubai Creek Heights Residences is a smoke-free property.
2 the outdoor swimming pools are on site along with a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
NYSA Spa has 8 treatment rooms. Services include massages. The spa is equipped with a mud bath and a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Policies

Check-in

Check-in between 3 PM - 3 PM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Special check-in instructions

Airport shuttle service is available on request from 9 AM to 9 AM. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 115.5 per day.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types

Diners ClubMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 950
  • New Year's Eve (31 December) Gala Dinner per child: AED 475 (from 6 to 12 years old)
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 136 for adults and AED 65 for children (approximately)
  • Rollaway bed fee: AED 115.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Contact the property using the information on the reservation confirmation received after booking.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Property is also known as

  • Hyatt Regency Dubai Creek Heights Residences Hotel
  • Hyatt Regency Dubai Creek Heights Residences Dubai
  • Hyatt Regency Dubai Creek Heights Residences Hotel Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Free drop-off airport shuttle from 9 AM to 9 AM
  • Airport shuttle at scheduled times, on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 136 for adults and AED 65 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Kitchenette
  • Microwave
  • Fridge
  • Separate dining area
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station

Spa

  • 8 treatment rooms
  • Massages
  • Massage/treatment rooms
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 52-inch flat-screen TV
  • iPod dock
  • satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Oven
  • Fridge
  • Hob

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Washing machine

Nearby things to do

Where to eat

  • Sufra – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • La Tablita – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
  • Third on-site dining venue – Open daily.
  • Market24 – Café offering international cuisine. Open daily.

Frequently asked questions

4.2

Very Good

5 - Excellent
61
4 - Good
36
3 - Okay
6
2 - Mediocre
6
1 - Poor
7
4.4
Cleanliness
4.1
Service and Staff
4.5
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simply amazing.. Bed was super comfortable... Breakfast was decent

Stayed 4 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super kind stafsf make everything so perfect during my entire stay

Stayed 1 night in Nov 2019

2/5

  • Disliked: Staff & service

The staff in reception are rude and unhelpful. There are huge queues for everything from the lifts, to reception to breakfast and all the beds at the pool have been reserved with towels by people who don’t turn up for hours. The hotel is like a maze with very few signs and very hard to find your way around.

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay at this hotel, it was clean and I have an upgrade that really delighted me.

Stayed 1 night in Nov 2019

1/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

Service is everything and it’s a shame that the receptionists I had to deal with upon check in had zero customer service. Rude and unable to comprehend simple English. They had the audacity to try and ask for a further payment despite me having paid the entire amount online and when I challenged this they could not between them explain what they were trying to make me pay for. Ilnur and Jamil require further training in how to speak to and deal with customers as they are representatives of an apparent five star hotel yet their service is nowhere near the five star standard. If their attitude were to be a reflection of the hotel it would definitely be a one star! I then had an encounter with another receptionist named Elvin who was absolutely marvellous. He truly was a gentleman, understanding of the situation and very apologetic. His customer service quality was impeccable and truly commendable following the shambolic display of service Jamil and Ilnur thought to be appropriate. I stayed here upon recommendation by family but I really will be heading home to tell them to avoid this hotel following my encounter with Jamil and Ilnur! Concierge and bell staff are very pleasant, Kashif, Sajid and other staff have greeted us with much respect and warmth. It’s just a shame that first impressions count and Ilnur and Jamil have clearly given the worst possible impression of the accommodation. They clearly are ill-mannered and trying to fleece customers of money they do not owe!

Stayed 2 nights in Nov 2019

Tell us how we can improve our site