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Reviews of Holiday Inn Express Dubai Jumeirah, an IHG Hotel

3 out of 5
Holiday Inn Express Dubai Jumeirah, an IHG Hotel
Jumeirah Road, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 275 out of 931 reviews" "
Rating 8 - Good. 408 out of 931 reviews" "
Rating 6 - Okay. 156 out of 931 reviews" "
Rating 4 - Poor. 65 out of 931 reviews" "
Rating 2 - Terrible. 27 out of 931 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mahesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Management on 17 Apr 2024
Dear Mahesh Kumar,Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

4/10 Poor

Magdy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are no king beds as I paid and booked 4 rooms for my family members. They gave us queen beds no king beds. The room service gave us very bad quality of blankets and it’s very small not even enough for a baby. They don’t put any hair conditioner in the bathrooms.
Stayed 9 nights in Mar 2024
Response from The Management on 8 Apr 2024
Dear Mr.Magdy, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

8/10 Good

Howard Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly, accommodating staff. Room was clean and spacious. Free bottled water left every day with fridge in room to keep it chilled. Only downside, the location - a taxi ride away from the metro which was a little inconvenient. Also, the cargo port is directly opposite. The extremely bright 24-hour lights from there can hinder sleep. Best to ask for a room not on this side if this could be a problem.
Stayed 6 nights in Mar 2024
Response from The Management on 26 Mar 2024
Dear Howard, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Management on 30 Jan 2024
Dear Hamza, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Management on 30 Jan 2024
Dear Margaret,Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from The Management on 5 Dec 2023
Dear Patrick, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Prasad

Nice stay
Stayed 4 nights in Nov 2023
Response from The Management on 29 Nov 2023
Dear Prasad, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

FARHAD

Business traveller
Liked: Cleanliness, room comfort
Stayed 9 nights in Oct 2023
Response from The Management on 6 Nov 2023
Dear FARHAD, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable stay in dubai.
It was an excellent stay for me, staff members were polite and helpful, LOVELY at the reception were very helpful. Will visit again near future.
Stayed 6 nights in Sep 2023
Response from The Management on 28 Sept 2023
Dear Syed, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

MUADDASSER

Stayed 3 nights in Sep 2023
Response from The Management on 20 Sept 2023
Dear Muaddasser, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

LeAndre

Travelled with pets
The location and pricing
Stayed 3 nights in Mar 2023
Response from The Management on 8 Apr 2023
Dear Leandre, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Sargon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great short drive to many attractions. Staff and service are great.
Stayed 4 nights in Jan 2023
Response from The Management on 27 Jan 2023
Dear Sargon, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
It was a terrible stay with bed bugs in the bed. Every member left with bites on us. And cleanliness was not up to standard.
Stayed 2 nights in Dec 2022
Response from The Management on 28 Dec 2022
Dear Valued Guest,Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

4/10 Poor

Scotty

Stayed 2 nights in Nov 2022
Response from The Management on 26 Dec 2022
Dear Scotty, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

2/10 Terrible

Kamil, Fort Lee

Business traveller, Travelled with group
Disliked: Staff & service, amenities
I arrived at the hotel at 10 PM in the evening of 5 Dec. I was shocked to know that they cancelled my booking for no reasons. Besides, they told me that they are full !.. I contacted Expedia to resolve it for almost 20 minutes without any success. Then, I had to leave the hotel. This is terrible act by the hotel and not acceptable. This is also a grave failure by Expedia to protect a member of long time. Lately, Expedia also embarrassed me on 19 Nov in Washington DC (Washington Plaza Hotel). They could not find the booking of Ali Hantal (Itinerary: 72428630020269) and I had to make new booking!.. I need an explanation and compensation from Expedia before I terminate my long lasting memebership.
Stayed 1 night in Dec 2022
Response from The Management on 17 Dec 2022
Dear Kamil,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
Despite booking and paying in advance for two twin non-smoking rooms, and emailing to request a late check-in (flight landed at 1am; email acknowledged and accepted) we were told that these rooms were not available. We were given a twin and a double on the smoking floor which meant sleeping on a pull-out bed, not being able to unpack and switching rooms the following day. We were told that the hotel policy is that we would only get the rooms requested if they were still available. What is the point of reserving a room, paying in advance and notifying (and being acknowledged) of a late check-in if someone else could walk in on the day and be given the final two non-smoking twin rooms? The night staff were apologetic about this policy and helpful in rectifying the issue the next day. If you are arriving late and want to avoid the frustration of not getting the room you have already paid for I would suggest booking an alternative hotel.
Response from The Management on 7 Dec 2022
Dear Daniel, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary in the food and beverage is a very kind and efficient employee.
Stayed 2 nights in Nov 2022

4/10 Poor

Wilfrid

Travelled with family
Liked: Staff & service
Disliked: Amenities
Without a do not disturb card in the room, not only with the noise of closing door of the other doors…you will be awake by room sce cleaners shouting in service. When you ask for the DND card and the cleaning…room is not clean up to the late afternoon…and in the room of 2 people only one towel….not good for the price! Quality towel is questionable on 10 years old or 20 yo!
Stayed 2 nights in Nov 2022
Response from The Management on 19 Nov 2022
Dear Wilfrid, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

10/10 Excellent

Vasile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evriting is was good
Stayed 8 nights in Oct 2022
Response from The Management on 25 Oct 2022
Dear Vasile, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place value for money
The location of the hotel is good, many restaurants within walking distance. Breakfast is good at the hotel. The Staff is helpful and on their toes going the extra mile.
Stayed 5 nights in Sep 2022
Response from The Management on 7 Oct 2022
Dear Muhammad, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

2/10 Terrible

Siham

Stayed 1 night in Sep 2022
Response from The Management on 20 Jun 2023
Dear Siham,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

8/10 Good

Ganapathy

Travelled with family
Liked: Staff & service, property conditions & facilities
They keep only 2 bath towels No hand towels and wash clothes. So every time we ask towels. Keep it More. Cleanness want to improvement Need international outlets.
Stayed 5 nights in Jun 2022
Response from The Management on 15 Jul 2022
Dear Ganapathy, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Timothy

Stayed 1 night in Jun 2022
Response from The Management on 30 Jun 2022
Dear Timoth, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Timothy

Stayed 4 nights in Jun 2022
Response from The Management on 24 Jun 2022
Dear Timothy, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good and staff also good and morenda I think that name for woman it’s good woman and helping but car parking small
Stayed 1 night in May 2022
Response from The Management on 11 Jun 2022
Dear Mr.Mohammed, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hitel
Excellent service. Comfortable and spacious rooms. Quiet at night. 10mns ride by taxi to World Trade Centre Metro.
Stayed 1 night in Mar 2022
Response from The Management on 30 Mar 2022
Dear Patricia, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

4/10 Poor

anil, port moody

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
smoking in lobby area smoke odour in non smoking room,
Stayed 1 night in Mar 2022
Response from The Management on 28 Mar 2022
Dear Anil, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours The Management

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
My stay was pleasant and the staff were very warm and helpful. Good value for money.
Stayed 7 nights in Feb 2022
Response from The Management on 5 Mar 2022
Dear John, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Review
Towels not changed on daily basis + it has a poor quality and looks like been used for decades , colors are pale Floor carpet not clean and holds splatters Shower tray rail stuck
Stayed 3 nights in Feb 2022
Response from The Management on 25 Feb 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours The Management

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022
Response from The Management on 20 Jun 2023
Dear Joel ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management

8/10 Good

Drago

Liked: Staff & service
Stayed 9 nights in Jan 2022
Response from Hotel Management on 13 Jan 2022
Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

6/10 Okay

Mohamed

Liked: Cleanliness
Disliked: Staff & service
My stay at the Holliday Inn Express was kinda disappointing because I did not get a room at the top floor which I requested and also the Hotel doe not mentioned anything about the 2 top floors being for people who smoke when i made reservations. Another thing that I found annoying was the fact that I had to LITERALLY call the front desk just so that I can ask them to bring me a iron and table to my room which I shouldn’t have to call for that at all. So my experience at the Holiday Inn Express was disappointing and I really hope that they make changes for future reference. Thank you
Stayed 12 nights in Dec 2021
Response from Hotel Management on 17 Jan 2022
Dear Mr.Mohamed, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Hotel Management

8/10 Good

Nuha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Hotel Management on 23 Dec 2021
Dear Buha, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Hotel Management on 12 Dec 2021
Dear Victor, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

8/10 Good

Mouhamed

Not bad
Stayed 6 nights in Nov 2021
Response from Hotel Management on 3 Dec 2021
Dear Mouhamed, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

6/10 Okay

TANBIR

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel with Cockroaches!! This is my 2nd time visiting this hotel and everything went well until I went home to find a dead cockroach in my luggage!!! Now I am so stressed out that what if I brought cockroaches with me. I unpacked a day after I arrived. Just because of this I will never stay in the hotel even if the location is great. Free Underground parking and Breakfast is good. Management please contact me regarding this major issue.
Stayed 10 nights in Nov 2021
Response from Hotel Management on 22 Nov 2021
Dear Mr.Tanbir, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Hotel Management

10/10 Excellent

Samer AlHusseini

Stayed 4 nights in Nov 2021
Response from Hotel Management on 17 Nov 2021
Dear Samer, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

6/10 Okay

Ateeqa

Stayed 6 nights in Oct 2021
Response from Hotel Management on 11 Nov 2021
Dear Ateeqa, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Hotel Management

10/10 Excellent

John Mark, Brick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is everything you need and nothing more. Staff are really well trained and extremely helpful. The room is great. plenty of space to spread out and work. Comfortable bed. Excellent breakfast buffet. I would come back every time.
Stayed 6 nights in Oct 2021
Response from Hotel Management on 7 Nov 2021
Dear John, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
The property to me sit right in the middle of all the things to do Dubia. The staff is super nice, friendly and helpful. Their is some small things that could be taking care of without the guest telling the owner. Overall not a bad stay for me.
Stayed 7 nights in Oct 2021
Response from Hotel Management on 28 Oct 2021
Dear Kenneth, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast staff was the best! They do everything to make your stay comfortable. They are the reason I enjoyed my stay.
Stayed 6 nights in Oct 2021
Response from Hotel Management on 22 Oct 2021
Dear Edgar, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

8/10 Good

Arlene

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel Management on 11 Oct 2021
Dear Arlene, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

2/10 Terrible

Arif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at Holiday Inn Express in Jumeriah-DXB
We arrived at our hotel at 230am & we told them that we would be late arrival. When we got there they told us that the hotel was full due to a cancelled flight & they would move us to another hotel. They called for a taxi and moved us to a hotel 10 minutes away. With this new hotel it screwed up all our plans for tours/Transfer & to catch metro. It was a pain & cost us more money, time & frustration. Watch out for bait & switch. They should have honored my reservation & moved the other people to other hotels & not us as I booked a month in advance. Very sad
Stayed 4 nights in Sep 2021
Response from Hotel Management on 2 Oct 2021
Dear Mr.Arif, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Hotel Management

10/10 Excellent

taneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
It was awesome the food was incrediable, very clean nice people would stay again.
Stayed 8 nights in Jul 2021
Response from Hotel Management on 7 Aug 2021
Dear Valued Guest, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

6/10 Okay

Verified traveller

WiFi was horrible for guests working online. Rooms were very okay. Staff were helpful in a sense that they tried but still couldn’t do anything. Stay was very okay.
Stayed 6 nights in Jun 2021
Response from Hotel Management on 2 Jul 2021
Dear Valued Guest, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021
Response from Hotel Management on 29 Jun 2021
Dear Valued Guest, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist Angel is always very nice and efficient with my check in. The entire staff, from food service to management are very good.
Stayed 10 nights in Apr 2021
Response from Hotel Management on 9 May 2021
Dear Dr. Team, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah

8/10 Good

Marry Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Management on 9 May 2021
Dear Ms. Marry Joy, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved every moment.
The staff are very friendly and professional, they went out of their way to help us, especially Shabbir who was excellent. The hotel is very clean and the WiFi is fast, and the food was delicious.
Stayed 16 nights in Mar 2021
Response from Hotel Management on 12 Apr 2021
Dear Karl, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours Hotel Management

4/10 Poor

Jennifer

Stayed 1 night in Apr 2021
Response from Hotel Management on 19 Apr 2021
Dear Jennifer, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Hotel Management