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Reviews of Grand Millennium Dubai

5 out of 5
Grand Millennium Dubai
Sheikh Zayed Road, Exit 36, Tecom, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 302 out of 587 reviews" "
Rating 8 - Good. 179 out of 587 reviews" "
Rating 6 - Okay. 54 out of 587 reviews" "
Rating 4 - Poor. 29 out of 587 reviews" "
Rating 2 - Terrible. 23 out of 587 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oldooz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall good experience but for a 5 star hotel, it needs some more maintenance as it looks a bit dated.
Stayed 6 nights in Mar 2024
Response from The Grand Millennium Dual team on 9 Mar 2024
Dear Oldooz ,Many thanks .We truly appreciate your feedback and please note that, we are currently starting renovation project in the hotel with a wide range of development, which will enhance our accommodation, facilities and services in order to meet with our guests’ expectations.We hope to welcome you back in the future to experience the new enhancement of our hotel.Best regards,The Grand Millennium Dual team

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, room service and location were good. The WiFi and power in the room wasn't great, the pool is never in the sun which isn't ideal
Stayed 6 nights in Feb 2024
Response from The Grand Millennium Dubai team on 22 Feb 2024
Dear Joshua ,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Nedret

Stayed 7 nights in Feb 2024
Response from The Grand Millennium Dubai team on 28 Mar 2024
Dear Nedret ,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super
Stayed 3 nights in Feb 2024
Response from The Grad Millennium Dubai team on 9 Feb 2024
Dear ahmad ,Many thanks . We appreciate your feedback .Best regards,The Grad Millennium Dubai team

10/10 Excellent

M S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
A great stay as a couple, a bit away from the beaches but close to Metro and very comfortable large rooms, got an upgrade. The breakfast was very good and with lots of variety. Service was v good and quite a lot of eating places and even groceries nearby in the area.
Stayed 4 nights in Dec 2023
Response from The Grand Millennium Hotel Dubai on 27 Dec 2023
Dear M S,I was so pleased to learn of your fantastic review of the Grand Millennium Hotel Dubai .It fills me with great joy to know that you had a great experience whilst you were staying with us and that you enjoyed the room that we had upgraded you to.The team and I look forward to welcoming you back in the near future.Best regards,Mohamed Rashad - On behalf of The Grand Millennium Hotel Dubai

10/10 Excellent

Fazal

Travelled with family
Liked: Property conditions & facilities
Family trip with Parents
Very nice Hotel in a very nice neighborhood. Had 2 rooms which were very spacious and clean (side by side). All staff were very courteous and did everything possible to help (had aged parents who were traveling with me). The breakfast buffet was sumptuous and the variety was great. The Crystal Bar was visited nightly and the drinks and service were awesome. Hotel is very close to the Mall of the Emirates Will be back again
Stayed 5 nights in Dec 2023
Response from The Grand Millennium Dubai team on 25 Dec 2023
Dear Fazal ,Thank you very much for taking your time to write this wonderful review about your recent experience with us. I am pleased to hear that you enjoyed your time with us We are very proud of our team and will definitely share your comments with the overall team , as reinforcement to continue their efforts to make the Grand Millennium Hotel Dubai a leader in excellence.My team and I look forward to welcoming you back very soon .Best regards,The Grand Millennium Dubai team

4/10 Poor

Mario

Disliked: Cleanliness, amenities
Stayed 4 nights in Sep 2023
Response from The Grand Millennium Dubai team on 8 Dec 2023
Dear Mario,Thank you for the rating . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

2/10 Terrible

LIDA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know how and why this hotel is rated five star. My husband and I stayed 4 nights in this hotel for our anniversary and we had the worst experience. Upon arrival, check in took very long. The reception said the room is being “inspected” and hence it is taking long. We stepped into our room and noticed the AC wasn’t working, there was no working plug in the washroom AND the shower drain was clogged. The first 4 hours of our stay was wasted dealing with the hotel’s technician coming to our room trying to fix things. He put a long corded extension from the washroom into the room so we could use our blow dryer! The tubs in this hotel is so small that you can’t shower without having your arms touching the walls on the side. The tub itself was filthy as well and the shower was leaking. I’m not sure why our room took so long to get “inspected” and yet NOTHING was working properly. We spent so much money and I feel like we were ripped off. This was NOT a pleasant nor memorable experience for us and we would not go back to this hotel.
Stayed 4 nights in Nov 2023
Response from The Grand Millennium Dubai team on 28 Nov 2023
Dear Lida,We are disappointed to learn that there have been aspects which have had negative impact on your visit to our hotel. Please accept our sincere apologies for the inconveniences that were encountered during your stay. On the other hand, please allow me to add some balance to your review:You arrived to the hotel at 14:44 hrs , since there was no deluxe rooms ready during that time, you were advised just to wait for few minutes . At 14:55 hrs , which means 11 minutes later, room was ready and you were checked in . So, your check in was according to the standard check in time which is 1500 hrs.When your husband approached the reception in the evening and stated that, you were not happy with the room, we have immediately changed your room with free upgrade to one of the best Executive suites without any additional cost as a courtesy , which was not mentioned in your review . Thank you again for your patronage and your feedback. We deeply regret not having been able to provide you with the complete stay experience you deserve and expected. We hope that you will give us the opportunity to make it up to you and we remain at your service.Best regards,The Grand Millennium Dubai team

10/10 Excellent

SAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do it again and again
It is an amazing Hotel, amazing staff and managements.
Stayed 3 nights in Oct 2023
Response from The Grand Millennium Dubai team on 28 Oct 2023
Dear Sam,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Kai Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value for money
Response from The Grand Millennium Dubai team on 2 Nov 2023
Dear Kai Yen,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

6/10 Okay

Narinder

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Business trip Dubai
Staff are very friendly and location of hotel is excellent, 25mins to airport and 15mins to internet city, malls etc. Sushi Buffet is excellent with 2 for 2 happy hour 9pm - 11pm. Unfortunately the property is fairly dated and this shows clearly with amenities and towels are very hard and off white due to age.
Stayed 3 nights in Oct 2023
Response from The Grand Millennium Dubai team on 15 Oct 2023
Dear Narinder,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Grand Millennium Dubai team on 12 Oct 2023
Dear Mark,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Joseph, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay in that hotel
Stayed 4 nights in Oct 2023
Response from The Grand Millennium Dubai team on 6 Oct 2023
Dear Joseph,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

khalid, jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from The Grand Millennium Dubai team on 26 Sept 2023
Dear Khalid,Many thanks. We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Eliana, Benahavis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, very professional and friendly staff. Great upgrade and good location. I was in a business trip I enjoyed the hotel.
Stayed 3 nights in Sep 2023
Response from The Grand Millennium Dubai team on 17 Sept 2023
Dear Eliana,Many thanks . We appreciate your kind feedback and looking forward to welcoming you back soon .Best regards,The Grand Millennium Dubai team

2/10 Terrible

Edobor

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from The Grand Millennium Dubai Team on 23 Aug 2023
Dear Edobor,Thank you very much for taking your time to write a review following your recent stay with us at the Grand Millennium Hotel Dubai .Allow me first to apologize for the inconvenience caused and the service recovery . We will investigate the matter and will take the necessary actions to ensure this is avoided in the future . We hope you will give us the opportunity to make it up again to you and we remain at your service.Best regards,The Grand Millennium Dubai Team

8/10 Good

Mohan

Stayed 3 nights in Aug 2023
Response from The Grand Millennium Dubai team on 17 Sept 2023
Dear Mohan,Many thanks . We appreciate your feedback and looking forward to welcoming you back soon .Best regards,The Grand Millennium Dubai team

2/10 Terrible

Meshal, Jeddah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad smell
Stayed 9 nights in Aug 2023
Response from The Grand Millennium Dubai Team on 18 Aug 2023
Dear Meshal,Thank you very much for taking your time to write a review following your recent stay with us at the Grand Millennium Hotel Dubai .Allow me first to apologize for the inconvenience caused in regards to the bad smell and the service recovery . We will investigate the matter and will take the necessary actions to ensure this is avoided in the future . We hope you will give us the opportunity to make it up again to you and we remain at your service.Best regards,The Grand Millennium Dubai Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very comfortable
Stayed 2 nights in Aug 2023
Response from The Grand Millennium Dubai team on 18 Aug 2023
Dear Simon,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the reception was very attentive.
Stayed 1 night in Jul 2023
Response from The Grand Millennium Dubai team on 25 Jul 2023
Dear Mohamed,Many thanks . We truly appreciate your feedback .Best regards,The Grand Millennium Dubai team

4/10 Poor

Yesmeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Grand Millennium Dubai Team on 26 Apr 2023
Dear Yesmeen ,Thank you for the rating .We hope you will give us the opportunity to make it up again to you and we remain at your service.Best regards,The Grand Millennium Dubai Team

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Grand Millennium Dubai Team on 26 Apr 2023
Dear Diana,Thank you for the rating .We hope you will give us the opportunity to make it up again to you and we remain at your service.Best regards,The Grand Millennium Dubai Team

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Louie at the front desk was a star in accommodating our needs, especially in relation to late check out. The apartment was well-appointed, including dishes and cutlery (no dishwasher or dishwashing liquid). Having a washer/dryer was a plus as well, you have to provide your own detergent. The pool gets direct sun in the morning, until around 130. Having restaurants and bars on the ground level was a plus - depending on when you're in town, you may be able to avail yourself of specials, such has Happy Hour or Ladies Nights. The restaurant Atrium on the first floor had a decent Iftar buffet, breakfast in the morning had the Western essentials, with a Middle Eastern and Indian mix. The location is super convenient. The property is a tad dated, but the price seemed to reflect that. I would stay there again.
Stayed 2 nights in Apr 2023
Response from The Grand Millennium Dubai team on 20 Apr 2023
Dear Adrienne ,Many thanks . We truly appreciate your feedback and looking forward to welcoming you back soon .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Mehmet Gercek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Grand Millennium Dubai team on 28 Mar 2023
Dear Mehmet Gercek ,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amazing experience
Stayed 1 night in Mar 2023
Response from The Grand Millennium Dubai team on 21 Mar 2023
Dear Scarlett ,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply awesome - they gave us an upgrade on arrival and the room was filled with rose petals!
Stayed 6 nights in Mar 2023
Response from The Grand Millennium Dubai team on 14 Mar 2023
Dear Timothy,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Andrzej, GREENWICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service taxi ride to everywhere
Stayed 2 nights in Mar 2023
Response from The Grand Millennium Dubai team on 10 Mar 2023
Dear Andrzej,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Sergejs

Stayed 4 nights in Feb 2023
Response from The Grand Millennium Dubai team on 17 Feb 2023
Dear Sergejs ,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

6/10 Okay

Jeffrey

Stayed 4 nights in Dec 2022
Response from The Grand Millennium Dubai Team on 7 Jan 2023
Dear Jeffrey,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai Team

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in town
Amazing
Stayed 1 night in Dec 2022
Response from The Grand Millennium Dubai team on 6 Dec 2022
Dear Abdullah,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Haitham, Amman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazin hotel, friendly staff... highly recommended
Stayed 1 night in Dec 2022
Response from The Grand Millennium Dubai team on 5 Dec 2022
Dear Haitham,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

Bassam

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2022
Response from The Grand Millennium Dubai team on 27 Nov 2022
Dear Bassam,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

10/10 Excellent

AHMED

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from The Grand Millennium Dubai team on 31 Oct 2022
Dear Ahmed,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option
Nice option for a convenient location. The best thing their staff. Special mention for Loui at front desk.
Stayed 5 nights in Sep 2022
Response from The Grand Millennium Dubai team on 3 Oct 2022
Dear Valued Guest,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

8/10 Good

Bin Hong Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel for business trips. Pleasant room and good restaurant options in the hotel.
Stayed 4 nights in Sep 2022
Response from The Grand Millennium Dubai team on 17 Sept 2022
Dear Bin Hong Alex,Many thanks . We appreciate your feedback .Best regards,The Grand Millennium Dubai team

2/10 Terrible

Tajanj

Stayed 1 night in Aug 2022

10/10 Excellent

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
I was supposed to stay here for 1 week, but ended up extending to 3 weeks. This hotel is brilliant - perfect breakfast, rooftop jacuzzi, sauna, steam room, pool, gym, cinema, complimentary shuttle buses to the malls and right next to a metro station. The staff were great and the hotel was very comfortable. There are 3 restaurants, 2 night clubs and a coffee shop. The only small thing I didn't like was that the night clubs were very loud in the lobby on Fri and Sat night - but I think that is fair :) Highly, highly recommend!
Stayed 7 nights in Jul 2022
Response from The Grand Millennium Dubai team on 25 Jul 2022
Dear CHRISTOPHER , Many thanks . We appreciate your kind feedback . Best regards, The Grand Millennium Dubai team

6/10 Okay

George, Orlando

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2022
Response from The Grand Millennium Dubai team on 16 Jun 2022
Dear George , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

10/10 Excellent

Black Trek Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
we loved the hotel it was worth the money and more
Stayed 3 nights in May 2022
Response from The Grand Millennium Dubai team on 16 Jun 2022
Dear Black Trek Travel , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

8/10 Good

Aqeel Hussein Kttafah, AMMAN

Stayed 2 nights in May 2022

4/10 Poor

Raidha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
There was construction close to my room. Also there was a guy who is drunk in the pool annoying my kid and his nany.
Stayed 1 night in May 2022
Response from The Grand Millennium Dubai Team on 8 May 2022
Dear Raidha , Thank you for posting a review and for your comments. We hope you will give us the opportunity to make it up again to you and we remain at your service. Best regards, The Grand Millennium Dubai Team

10/10 Excellent

Omar, Jerusalem

Stayed 2 nights in May 2022

10/10 Excellent

Ebby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel. It was very convenient to go anywhere in the city or to access the highway from the hotel. The breakfast was good and the staff and service was great. I was there for 10 days and the whole time anything I needed the reception had an answer. Great amenities at the hotel as well.
Stayed 9 nights in Mar 2022
Response from The Grand Millennium Dubai team on 16 Apr 2022
Dear Ebby , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

2/10 Terrible

Sarojini Jethu

Stayed 28 nights in Jan 2022

6/10 Okay

Sachin

Business traveller
Stayed 6 nights in Mar 2022
Response from The Grand Millennium Dubai team on 16 Apr 2022
Dear Sachin , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

10/10 Excellent

Farooq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the lady named Asta at the check-in counter - she insisted on giving us a smoking room when the booking was non smoking - also did not agree to a late checkout on flimsy grounds when her colleague immediately agreed when she was not on duty
Stayed 7 nights in Mar 2022
Response from The Grand Millennium Dubai team on 21 Mar 2022
Dear Mr. Farooq , Many thanks . We appreciate your feedback and apologize for any inconvenience caused . Best regards, The Grand Millennium Dubai team

6/10 Okay

philip

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2022
Response from The Grand Millennium Dubai team on 3 Mar 2022
Dear philip , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

4/10 Poor

Jacques

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from The Grand Millennium Dubai team on 4 Mar 2022
Dear Jacques , Many thanks . we appreciate your feedback . Best regards, The Grand Millennium Dubai team

8/10 Good

Anna Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, convenient for the Metro and Expo. Air conditioning was too cold and it was not possible to raise the temperature, so we were always freezing, even if temperature showed 25deg C.
Stayed 6 nights in Feb 2022
Response from The Grand Millennium Dubai team on 3 Mar 2022
Dear Anna Maria , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team

10/10 Excellent

Abdullah

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from The Grand Millennium Dubai team on 2 Feb 2022
Dear Abdullah , Many thanks . We appreciate your feedback . Best regards, The Grand Millennium Dubai team