Indoor pool, 2 outdoor pools

Reviews of Grand Hyatt Dubai

5 out of 5
Grand Hyatt Dubai
Riyadh Street, Sheikh Rashid Road, Dubai Healthcare City, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 968 reviews" "
Rating 8 - Good. 180 out of 968 reviews" "
Rating 6 - Okay. 54 out of 968 reviews" "
Rating 4 - Poor. 15 out of 968 reviews" "
Rating 2 - Terrible. 21 out of 968 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahesh, des plaines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the Grand Hyatt Dubai provided a distinguished and memorable experience, marked by its dedicated staff, excellent cuisine, and luxurious accommodations. It comes highly recommended for those seeking a touch of luxury and a team that prioritizes guest satisfaction. The collective efforts of the breakfast and room service teams reflect the hotel’s commitment to excellence in hospitality.
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 18 Apr 2024
Dear Mahesh,Thank you for your glowing review of your experience at the Grand Hyatt Dubai! We are delighted to hear that we were able to provide you with a distinguished and memorable stay.It's wonderful to know that you found our team to be committed to guest satisfaction and that you enjoyed the efforts of our breakfast and room service teams. We thank you for your recommendation and we look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

8/10 Good

Hayder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and perfect for families
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Dubai Team on 18 Apr 2024
Dear Hayder,Thank you for the rating and your thoughtful words.We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Rashidah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with the Hyatt Dubai was amazing. The property was clean, the staff was friendly and courteous, and my room was comfortable. The outdoor pool was amazing and they had a 24 hour adult pool inside. I would definitely recommend this property.
Stayed 7 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 18 Apr 2024
Dear Rashidah,Thank you for choosing Grand Hyatt Dubai. We are thrilled to learn that you had an amazing experience with us. We appreciate your kind words about the staff and the cleanliness. We thank you for your kind recommendation and we look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to chill out in Dubai by the pool. A little away from everything but handy for the metro or just use Uber.
Stayed 8 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 4 Apr 2024
Dear Kevin,Thank you for the 5-star rating and your thoughtful review. We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Ali

Stayed 2 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 18 Apr 2024
Dear Ali,Thank you for the glowing rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 21 Mar 2024
Dear Mandeep,Thank you for the 5-star rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

8/10 Good

Vishnu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice room, the pool was being refurbished but they gave us free dinner to compensate but should have told us before that this was going on. Otherwise was a wry nice experience and great food
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Dubai Team on 21 Mar 2024
Dear Vishnu,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We are thrilled to learn that you had a pleasant experience with us. We apologize for any inconvenience caused due to the on-going construction and we will surely review our communication regarding the same.We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Hussam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice huge Property. Amazing staff. Very wide range of breakfast options.
Stayed 1 night in Mar 2024
Response from Grand Hyatt Dubai Team on 21 Mar 2024
Dear Hussan,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We are thrilled to learn that you had an amazing stay with us and enjoyed the wide range of options for breakfast. We thank you for you kind words and look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything of easy access
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Dubai Team on 12 Mar 2024
Dear Tony,Thank you for taking the time to write about your recent stay experience at Grand Hyatt Dubai. We are thrilled to learn that you found the hotel very accessible. We hope you enjoyed your stay with us and we look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

CAMIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Dubai Team on 5 Mar 2024
Dear Camil,Thank you for the kind feedback about your recent stay with us. It warms our hearts to learn that you enjoyed your stay and found everything to be great during your stay.We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

6/10 Okay

ElijahandMelanie

Liked: Amenities, property conditions & facilities
The facility is beautiful! Unfortunately though it was very noisy in the room above me both nights I stayed. I was unable to sleep well because of the noise. I was also disappointed that my room was not serviced during the day while I was out. They came by at 8:40pm to clean my room but that didn’t suit me as I was already back in my room at that time. Overall I was disappointed by my stay there. It’s a beautiful place but I would not return.
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Dubai Team on 5 Mar 2024
Dear ElijahandMelanie,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We appreciate the kind comment about the hotel and we apologize for any incovenience caused due to the construction and the housekeeping cleaning times. We will surely share your feedback with the respective teams for further actions to ensure this does not happen again. Your feedback is invaluable to us and it helps us provide better service to all our guests.We apologize once again and we hope you reconsider us for another stay.Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Clement, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grand Hyatt Dubai Team on 15 Feb 2024
Dear Clement,Thank you for the 5-star rating! We look forward to welcoming you back again, in the near future.Best regards,Grand Hyat Dubai Team

10/10 Excellent

Aman

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The staff in general is too slow to respond to anything .. you call and ask for anything they come in 20 mins that too after repeated phone calls. Also the housekeeping staff even if u r asleep keeps ringing the bell and there is no do not disturb card in the room
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Dubai team on 14 Feb 2024
Dear Aman, We are very sorry to see that your most recent stay was not up to your expectations. Your comments about the staff has been noted and we will share the same with the team for corrective actions. We apologize for the inconvenience caused. We hope you give us the opportunity to welcome you back, ensuring a 5-star experience. Warm Regards,Grand Hyatt Dubai team

10/10 Excellent

Sanpha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Grand Hyat Dubai Team on 15 Jan 2024
Dear Sanpha,Thank you for the 5-star rating!We look forward to welcoming you back again, in the near future.Best regards,Grand Hyat Dubai Team

2/10 Terrible

Christopher

Stayed 4 nights in Dec 2023

10/10 Excellent

Yuwei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grand Hyatt Dubai Team on 26 Dec 2023
Dear Kiarie,Thank you for the 5-star rating!We look forward to welcoming you back again, in the near future.Best regards,

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Fathi Khogaly on 10 Nov 2023
Dear Ian,Thank you for the excellent rating. We hope to have the pleasure of welcoming you back to Grand Hyatt Dubai in the near future. Warm Regards,Fathi Khogaly Managing Director, Grand Hyatt Dubai

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
The hotel staff were very helpful and friendly. From arrival to breakfast to concierge
Stayed 3 nights in Oct 2023
Response from Fathi Khogaly on 6 Nov 2023
Dear Gavin,Thank you for the lovely review. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Zebent

Liked: Cleanliness, staff & service, property conditions & facilities
I love everthing i this hotel
Stayed 3 nights in Oct 2023
Response from Fathi Khogaly on 19 Oct 2023
Dear Zebent,Thank you for leaving us with such an excellent rating. We appreciate your kind words and hope to have the pleasure of welcoming you back to Grand Hyatt Dubai in the near future. Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Nilika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fathi Khogaly on 16 Oct 2023
Dear Nilika,Thank you for leaving us with such an excellent rating. We hope to have the pleasure of welcoming you back again soon!Warm Regards,Fathi Khogaly Area Vice President

10/10 Excellent

Ramzi

Stayed 1 night in Oct 2023
Response from Fathi Khogaly on 16 Oct 2023
Dear Ramzi,Thank you for leaving us with such an excellent rating. We hope to have the pleasure of welcoming you back again soon!Warm Regards,Fathi Khogaly Area Vice President

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very confortable, near the airport. Very nice Outdoor Pool. Very Good restaurants
Stayed 3 nights in Sep 2023
Response from Fathi Khogaly on 5 Oct 2023
Dear Charles, Thank you for leaving us a 5-star rating, and such positive feedback. We are delighted to hear that you enjoyed your most recent stay with us, and made use of the facilities on hand. We appreciate your kind words, and hope to have the pleasure of welcoming you back again in the near future. Warm Regards,Fathi Khogaly Area Vice President

6/10 Okay

Mitra

Stayed 2 nights in Sep 2023
Response from Grand Hyatt Dubai team on 19 Oct 2023
Dear Mitra,We are sorry to see that your most recent stay was not up to your expectations. We hope you give us the opportunity to welcome you back, ensuring a 5-star experience. Warm Regards,Grand Hyatt Dubai team

10/10 Excellent

Ya Awa Sarge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2023
Response from Fathi Khogaly on 5 Oct 2023
Dear Ya Awa Sarge,Thank you for leaving us with an excellent rating. We hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi Khogaly Area Vice President

8/10 Good

Robert

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Fathi Khogaly on 25 Sept 2023
Dear Robert,Thank you for leaving us with an excellent rating. We hope to have the pleasure of welcoming you back again in the near future. Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Lynette

Stayed 1 night in Aug 2023
Response from Fathi Khogaly on 22 Sept 2023
Dear Lynette,Thank you for leaving us with such an excellent rating. We hope to have the pleasure of welcoming you back again soon.Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Roger

Stayed 2 nights in Aug 2023
Response from Fathi Khogaly on 21 Sept 2023
Dear Roger, Thank you for leaving us with a 5-star rating. We hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi Khogaly Area Vice President

10/10 Excellent

Satyaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
In on word it was an amazing stay. The room was very spacious with a long view over the Creek and room facilities very very adequate. The hotel has a lot of facilities for every age. Room service and housekeeping was impeccable. Dinner in one word was just fantastic in IZ. Breakfast was truly brilliant at The Collective & The Market Cafe with a special thanks to Sridharan, Kajol, Claris, Dina and Manoj for their hard work and courtesy extended to me and my family. Hotel has a fantastic outdoor pool with peacock sanctuary which my kids loved. Would rate the overall experience at Grand Hyatt Dubai as Outstanding and Memorable. I would surely love to come back with my family again. I rate them as One of the best in Dubai in my experience to date
Stayed 1 night in Aug 2023
Response from Grand Hyatt Dubai Team on 18 Aug 2023
Dear Satyaki, Thank you for sharing your remarkable review with us. We are glad that you had an incredible stay with us. We are happy that the service and facilities met your expectations. The special mentions will be conveyed to the respective team members. We are happy to know that the kids loved the peacock sanctuary. Thank you for choosing Grand Hyatt Dubai. Looking forward to welcoming you again in the near future.

6/10 Okay

Masaru

Stayed 2 nights in Jul 2023
Response from Grand Hyatt Dubai Team on 14 Aug 2023
Dear Masaru, Thank you for rating us 6/10. If you wish to share in detail about your overall experience, please feel free to contact us.Warm Regards,

10/10 Excellent

Medhat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Grand Hyatt Dubai Team on 7 Aug 2023
Dear Medhat,Thank you for giving us an amazing rating. We look forward to welcoming you again. Warm Regards,

10/10 Excellent

Alison

Stayed 3 nights in Jul 2023
Response from Fathi Khogaly on 3 Aug 2023
Dear Alison,Thank you for leaving us with an excellent rating. We hope to have the pleasure of welcoming you back again soon.Warm Regards,Fathi Khogaly Area Vice President

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the services offered by your staff especially Istanbul and Stephanie at the front desk.
Stayed 1 night in Jul 2023
Response from Fathi Khogaly on 24 Jul 2023
Dear Musa,Thank you for leaving us with an excellent rating and such positive feedback. Our team takes great pride in providing a warm and welcoming experience to all our guests, and we are delighted that you felt well taken care of during your time with us. Your appreciation for the service we offer means the world to us, and we will be sure to share your kind words with our dedicated staff.Once again, thank you for your kind words and for being our valued guest. We look forward to hosting you again in the future.Warm Regards,Fathi Khogaly Area Vice President

10/10 Excellent

Asser Galal, Dammam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Fathi Khogaly on 24 Jul 2023
Dear Asser,Thank you for the excellent rating.We hope to have the pleasure of welcoming you back again soon.Warm Regards,Fathi KhogalyArea Vice President

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building work is ongoing in the property which could be heard at times & which reduced the availability of better appointed rooms. The tennis courts were also unavailable due to building work. We had one night of disturbed sleep due to the nightclub, which we were previously unaware existed, but the hotel kindly moved us to a room where we would not be disturbed. Our last night was also disturbed due to children running up & down the corridor until 3AM.
Stayed 4 nights in Jul 2023
Response from Grand Hyatt Dubai team on 20 Jul 2023
Dear Marlene, We would like to extend our sincerest gratitude for choosing to stay with us. Your feedback is of utmost importance to us as it helps us continuously improve our services and facilities.We understand the significance of a peaceful and comfortable environment for our guests, and it deeply saddens us to learn that we fell short of meeting your expectations on this occasion.I want to assure you that the hotels owning company is currently working to complete the works as swiftly as possible, so as to minimize any further disruptions for our valued guests.Regarding the unexpected disturbance from the nightclub, we understand the importance of a good night's sleep, and it was a pleasure to hear that our team promptly addressed the issue and relocated you to a quieter room. We always strive to maintain a peaceful atmosphere for all our guests, and I assure you that appropriate measures will be implemented to prevent such disturbances in the future.We hope you give us the opportunity to welcome you back again in the near future. Warm Regards,Grand Hyatt Dubai team

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location; great breakfast.
Stayed 1 night in Jul 2023
Response from Fathi Khogaly on 10 Jul 2023
Dear Marlene, Thank you for the lovely rating.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi Khogaly Area Vice President

2/10 Terrible

Mentor

Stayed 1 night in Jun 2023
Response from Grand Hyatt Dubai team on 4 Jul 2023
Dear Mentor,We're sorry to see that your most recent stay was not up to your expectations. We hope you give us the opportunity to welcome you back, to further enhance your stay. Warm Regards,Grand Hyatt Dubai team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Fathi Khogaly on 3 Jul 2023
Dear Guest,Thank you for the excellent rating. We hope to welcome you back in the near future. Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Mohammed

Stayed 2 nights in Jun 2023
Response from Grand Hyatt Dubai team on 27 Jun 2023
Dear Mohammed,Thank you for the excellent rating. We hope to have the pleasure of welcoming you back again in the near future.Warm Regards,Grand Hyatt Dubai team

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great grand five star hotel. Great atmosphere in the lobby and the ground floor. Great few restaurants to choose from. the room is awesome. I enjoyed my stay at this hotel.
Stayed 4 nights in Jun 2023
Response from Fathi Khogaly on 16 Jun 2023
Dear Mohammed, Thank you for the excellent rating and review. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi KhogalyArea Vice President

10/10 Excellent

Kurian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place and nice people
Stayed 1 night in Jun 2023
Response from Fathi Khogaly on 13 Jun 2023
Dear Kurian,Thank you for the 5-star rating. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi Khogaly Area Vice President

8/10 Good

Saleh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay at the property was fantastic. However, we were a little disappointed that the water slides and kids water playground were under construction
Stayed 8 nights in May 2023
Response from Grand Hyatt Dubai team on 2 Jun 2023
Dear Saleh,Thank you for the excellent rating. We are pleased to hear that you enjoyed your most recent visit to Grand Hyatt Dubai.We would also like to apologize for the inconveniences faced during your stay. This is due to ongoing facility upgrades being carried out by the hotel's owning company, which is separate from the hotel's management.However, to make up for these inconveniences, our hotel gym, indoor pool, main outdoor pool, pool restaurant, Camp Hyatt, and Roli Poli kids entertainment zone remain open and available for your enjoyment. We remain fully committed to providing the highest level of service and care for our guests, and we will make every effort to ensure your experience is as seamless and memorable as possible.We hope to have the pleasure of welcoming you back in the near future. Warm Regards,Grand Hyatt Dubai team

4/10 Poor

Mouenis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Mounes
Room good , staff exelant , but kids don’t go all inclusive as it says , they cheated us
Stayed 2 nights in May 2023
Response from Grand Hyatt Dubai team on 30 May 2023
Dear Mounes, Thank you for your feedback.We have forwarded your concerns to the relevant departments, and they will be in touch with you soon.If you require any further assistance, please don't hesitate to contact our front office team.Warm Regards,Grand Hyatt Dubai team

10/10 Excellent

ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round for me and my three children
Stayed 9 nights in Apr 2023
Response from Fathi Khogaly on 13 May 2023
Dear ravi,Thank you for leaving us with your most-delightful feedback.We hope to have the pleasure of welcoming you back again very soon! Best Regards,Fathi Khogaly,Area Vice President & Cluster General Manager

10/10 Excellent

Behnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed in this hotel for a week and we were happy with the hotel's condition, location and staff. Our room's size, condition and view were satisfying.
Stayed 4 nights in Apr 2023
Response from Fathi Khogaly on 8 May 2023
Dear Behnam,Thank you for sharing your wonderful feedback with us.We are excited to have the pleasure of welcoming you back again in the future!Best Regards,Fathi Khogaly,Area Vice President & Cluster General Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're stopping over in Dubai for one night then I'd recommend this hotel as it's only 3 miles from the airport. The hotel itself is impressive and the facilities are excellent so it's a great option.
Stayed 1 night in Apr 2023
Response from Fathi Khogaly on 24 Apr 2023
Dear Christopher,Thank you so much for leaving us with your wonderful feedback.It brings us great joy to know that you most recent stay was excellent, meeting and exceeding your expectations.We are excited to have the pleasure of welcoming you back again in not so distant future! Best Regards,Fathi Khogaly,Area Vice President & Cluster General Manager

10/10 Excellent

Oved

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Grand Hyatt Dubai Team on 13 Apr 2023
Dear Oved,Thank you for leaving us with your rewarding rating.It bring us great joy to know that you fully enjoyed your most recent stay with us at Grand Hyatt Dubai.We hope to have the pleasure of welcoming you back again in not so distant future!Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value family holiday
Super family hotel and much better value than other Dubai 5 star hotels as long as you don’t need a beach. Restaurants were all great although the Tiger Jax bowling and sports place was ridiculously expensive so watch out taking kids Staff were superb throughout and made our stay so much better. Can’t recommend enough 👍
Stayed 7 nights in Mar 2023
Response from Grand Hyatt Dubai Team on 11 Apr 2023
Dear karl,We appreciate you taking the time to share this review with us. We are delighted to know that our associates met your expectations and that you enjoyed the resort's facilities and dining experiences.Whenever you return to Dubai, we hope to have the pleasure of welcoming you back again!Warm Regards,Grand Hyatt Dubai Team

10/10 Excellent

Joseph, Palmdale

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The service at the hotel was excellent and its location was central to a lot of the areas we wanted to see downtown. The amenities were excellent as well.
Stayed 3 nights in Mar 2023
Response from Fathi Khogaly on 4 Apr 2023
Dear Joseph,Thank you for sharing your most-rewarding feedback with us.We are happy to know that your stay was a truly excellent one, meeting and exceeding your expectations.We look forward to welcoming you back again in not so distant future!Best Regards,Fathi Khogaly,Area Vice President & Cluster General Manager

6/10 Okay

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms are nice but the children’s pool is shut as they are building a new one…this would be fine but the hotel do not inform you of this prior to booking and there is a lot of noise from the construction.
Stayed 6 nights in Mar 2023
Response from Grand Hyatt Dubai Team on 3 Apr 2023
Dear James,We are sorry to hear you faced inconveniences during your most recent stay.We hope to have the opportunity to welcome you back to Grand Hyatt Dubai again to meet and exceed your expectations. Warm Regards,Grand Hyatt Dubai Team