To start off by saying that this hotel is by no means a 5* hotel. It is a 3* max and I’m really shocked at the classification of 5*. On arrival I was told the only place I can grab a coffee and wait for my room to be ready was at the mall.
Firstly if you book this hotel and you have a child with you, expect to pay £20 per night at check in for your child to be given a sofa bed. There will also only be two towels provided. Bathrobes that were provided were dirty and had holes in. There was also a half drank bottle of water left on the side so zero quality control.
The bathrooms are awful, thick dirt on the grouting all over. The bath is so awkward to get in to because of the permanent shower screen. If you have a young child it’s impossible to bath them. The rainfall shower head was hanging off the ceiling. And bath water runs a weird brown color. Very odd.
The beds are extremely uncomfortable and the pillows are like rocks.
Breakfast is good, standard buffet, plenty of fresh fruit, pastries, juices etc. The ladies welcoming you are great the actual waiting staff are not.
Lunch and dinner is atrocious do not book for full board or even half board. The food is honestly inedible.
The pool area is average at best and that is only if you are lucky enough to get a bed right on edge of the pool, there are about 20 max. All the others are on grass and it’s basically a mud bath.
The pool has no shallow end at all, children play on the steps as that is the only option.