Outdoor pool

Reviews of Chelsea Plaza Hotel Dubai

3 out of 5
Chelsea Plaza Hotel Dubai
Satwa Roundabout, 2nd December Street, Dubai

Reviews

6.8
Rating 10 - Excellent. 52 out of 287 reviews" "
Rating 8 - Good. 102 out of 287 reviews" "
Rating 6 - Okay. 63 out of 287 reviews" "
Rating 4 - Poor. 36 out of 287 reviews" "
Rating 2 - Terrible. 34 out of 287 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Samer

Stayed 4 nights in Jan 2024
Response from Abhinav Abhay Uniyal on 20 Jan 2024
Dear Mr Samer,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed your stay at the hotel, and we look forward to welcoming you again.Thanks and RegardsAbhinav Abhay UniyalFront Office Manager

10/10 Excellent

Shahzad

Liked: Cleanliness, staff & service
Had a pleasant stay and manager (Abhinav) was very helpful.
Response from Abhinav Abhay Uniyal on 27 Feb 2024
Dear Sir,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed your stay at the hotel, and we look forward to welcoming you again.

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprise with this place. LOVELY staff! Very kind, respectful and helpful. Specially the valet team. The breakfast buffet was good too! This place will certainly be my top choice when I go back to Dubai.
Stayed 8 nights in Nov 2023
Response from Abhinav Abhay Uniyal on 13 Dec 2023
Thank you so much for taking the time to review us. We are delighted to know that you enjoyed your stay at the hotel, and we look forward to welcoming you again.

10/10 Excellent

Satish

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like location, good staff, cleanliness. Dont like lift service slow and not good.

8/10 Good

Perry

Stayed 12 nights in Nov 2022
Response from Siva on 17 Dec 2022
We loved to read you feedback Mr. Perry. Hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! Will definitely stay her again!! And the distance to most everything is pretty convenient!
Stayed 4 nights in Nov 2022
Response from Siva on 17 Dec 2022
Hi Guest, Thanks a lot for your feedback, seems that you enjoyed your stay Looking to see you soon again

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Used to be better
I've stayed here a few times but it was better when it was managed by Rydges. Chelsea have spoilt it, especially the bars and pool area. They have put a massive screen for sports channels by the swimming pool. Also, the noise from the nightclub goes on well into the night.
Stayed 6 nights in Nov 2022

8/10 Good

Tolutope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2022

2/10 Terrible

shaila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was ok, not the best but the staff is full or shot, wasnt ben trying to help us. The night club is heard till the highest floor. Oh on a freaking wednesday, we werent advised about this loud ass music, not even apologies, the AC WAS NOT WORKING!!! WE’RE IN DUBAK, you know how hot it is in there????? And i ask for new room and they said no, no Fan to atleast sub for the AC. Nothing. Its a horrible stay.
Stayed 1 night in Sep 2022
Response from Jeston on 2 Oct 2022
Dear Ms. Shaila, Greetings from Chelsea Plaza Hotel, Dubai.Thank you for taking the time to share your feedback! Sorry to see that this happened during your stay!! as the hotel was fully occupied we couldn't shift you to another room. And with regards to the AC we'll look at the AC issue how best we can prevent this from happening again & appreciate you letting us know.Best Regards Front Office Team

10/10 Excellent

Yousif, Wallingford

Stayed 5 nights in Sep 2022

8/10 Good

Yousif, Wallingford

Liked: Staff & service, amenities, property conditions & facilities
All in average
Stayed 1 night in Sep 2022
Response from Siva on 23 Sept 2022
Thank you Mr. Yousif, for your valuable comment, we will work towards the current level to a better one.

10/10 Excellent

Jessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chelsea hotel is very accommodating, the staff are very nice. And i have nothing to say but Good 😊
Stayed 8 nights in Aug 2022
Response from Siva on 16 Sept 2022
Hi Jessa, Thanks a lot for your feedback, seems that you enjoyed your stay Looking to see you soon again

8/10 Good

Marie Rose

Stayed 1 night in May 2022
Response from Irma on 21 Jun 2022
Thank you

4/10 Poor

Frank

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Dirty spots in the room, and it is just not possible to sleep without ear plugs because of 2 clubs on ground floor and two clubs on top floor making party until 3am ever morning
Stayed 7 nights in Mar 2022

2/10 Terrible

Luke

Stayed 5 nights in Mar 2022

10/10 Excellent

Simon James

Stayed 1 night in Mar 2022

8/10 Good

Arvind

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

julien

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from SIVAPRASAD on 16 Feb 2022
We loved to read you feedback Julien. Hope to welcome you back soon

4/10 Poor

Mahmoud

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for one night .. the internet connection was really bad
Stayed 1 night in Feb 2022
Response from SIVAPRASAD on 16 Feb 2022
Thank you Mahmoud for the feedback. We will look on wifi issue. See you soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay here again
The photos posted are very misleading. The room was very dated and not well maintained. The shower had mildew growing in it. The walls were dirty, and the bathroom cabinet had something growing in there as well. Loud music from the club downstrairs played pretty much all night. Lighting in the room was very dim.
Stayed 8 nights in Dec 2021
Response from SIVAPRASAD on 29 Jan 2022
Dear Guest, Greetings from Chelsea Plaza Hotel, Dubai. Thank you for taking the time to share your feedback! Sorry to see that this happened during your stay - we'll look at this to see how best we can prevent this from happening again & appreciate you letting us know.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, room comfort
Very happy
Given the price paid this property represents great value for money. I arrived late 2am and it was close to the airport and had everything I needed for a one night stay. Good selection of bars and nightclubs too. Would stay again for a short stay given the great price.
Stayed 1 night in Dec 2021
Response from SIVAPRASAD on 29 Jan 2022
Dear Mr. Alexander, It was a pleasure having you stay with us at Chelsea Plaza Hotel Dubai. We thank you for sparing your valuable time to evaluate our product and services. We were happy to receive your unbiased feedback which we greatly value as a scope to work upon, in our quest for continuous excellence.

10/10 Excellent

Simon James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2021
Response from SIVAPRASAD on 29 Jan 2022
Dear Mr. Simon, Greetings from Chelsea Plaza Hotel, Dubai. Thank you for taking the time to share your feedback, we appreciate your comments and graciously await your return to Chelsea Plaza Hotel Dubai in the not too distant future.

10/10 Excellent

Miatta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are cleaned every day, smells very nice.
Stayed 2 nights in Nov 2021

10/10 Excellent

Attaullah

Stayed 7 nights in Nov 2021

2/10 Terrible

Mohieddin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 6 nights in Oct 2021

2/10 Terrible

Mohieddin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in very bad location. The Staff are quite Rude. And the service is so poor
Stayed 1 night in Oct 2021

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
None its all old model everything i think need to improved even the cleanlines is not good,
Stayed 1 night in Dec 2020
Response from SIVAPRASAD on 3 Jan 2021
Thank you for taking the time to share your feedback! Sorry to see that this happened during your stay - we'll look at this to see how best we can prevent this from happening again & appreciate you letting us know.

8/10 Good

Haider

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The price was reasonable.
Stayed 2 nights in Dec 2020
Response from SIVAPRASAD on 3 Jan 2021
Hi Haider, Thanks a lot for your feedback , seems that you enjoyed your stay 😉 Looking to see you soon again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff very good. Iam allwes going thear. Room service very good.
Stayed 1 night in Dec 2020
Response from SIVAPRASAD on 3 Jan 2021
Thanks a lot for your feedback , seems that you enjoyed your stay 😉 Looking to see you soon again

6/10 Okay

Sadat

Stayed 1 night in Jun 2020
Response from SIVAPRASAD on 2 Jul 2020
Thank you Sadat, Can't wait to see you again in Chelsea 😊

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a standing shower and a bath tub facility. Excellent hot water throughout. Towels and bedsheets were very clean. Free large bottle of water was provided everyday. Close proximity to shopping, grocery and bus stops.
Stayed 2 nights in Mar 2020
Response from siva on 28 Mar 2020
Dear Faraz, Greetings from Chelsea Plaza Hotel, Dubai!!! Thank you so much for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. It is of great importance to us when a guest takes time to let us know about our product and service which they have recently experienced. Your patronage to Chelsea Plaza Hotel, Dubai is always extremely important to us and I look forward to welcoming you again and assure you of our best of attention and services. Warm Regards, Siva Prasad Asst. Front Office Manager

10/10 Excellent

ubaida

Stayed 8 nights in Mar 2020
Response from siva on 30 Apr 2020
Dear Ubaida, Greetings from Chelsea Plaza Hotel, Dubai. Thank you for taking the time to share your feedback, we appreciate your comments and graciously await your return to Chelsea Plaza Hotel Dubai in the not too distant future. Warmly, Siva Prasad, Asst. Front Office Manager

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Room was very spacious. Metro train os very far , about 23 minutes walk. But buses are two to 4 minutes walk and you would find buses for all the major malls and attractions. Inside the room yoi would find an iron and board , hot water kettle with tea coffee facility. Bedsheets and towels are always clean and chnaged daily with all the other essential amenities. TV is large in size and many good channels are available. My room 305 was quiet , but also because of COVID corona virus , all the night clubs and pubs in the hotel were closed. Thats why there was no noise. All the restaurants and shops are just a 5 mins walk. Daily they used to replenish a large bottle of water as well.
Stayed 2 nights in Mar 2020
Response from siva on 22 Mar 2020
Dear Mr. Faraz, Greetings from Chelsea Plaza Hotel, Dubai!!! Thank you so much for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. It is of great importance to us when a guest takes time to let us know about our product and service which they have recently experienced. Your patronage to Chelsea Plaza Hotel, Dubai is always extremely important to us and I look forward to welcoming you again and assure you of our best of attention and services. Warm Regards, Siva Prasad Asst. Front Office Manager

8/10 Good

Sandy, Uae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Daya in reception was very helpful Andnan welcoming
Stayed 1 night in Mar 2020
Response from Siva on 15 Mar 2020
Dear Sandy, Greetings from Chelsea Plaza Hotel, Dubai!!! Thank you so much for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. It is of great importance to us when a guest takes time to let us know about our product and service which they have recently experienced. Your patronage to Chelsea Plaza Hotel, Dubai is always extremely important to us and I look forward to welcoming you again and assure you of our best of attention and services. Warm Regards, Siva Prasad Asst. Front Office Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty , all the stuff inside are cheap the staff is good but its not good for business trips since you cant sleep from bar on first floor
Stayed 2 nights in Mar 2020
Response from Siva on 14 Mar 2020
Thanks! Sorry to see that this happened with the transport - we'll look at this to see how best we can prevent this from happening again & appreciate you letting us know.

2/10 Terrible

Bags, new york

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor customer service never make that decision and go there very very poor and trampy customer service
Stayed 1 night in Feb 2020
Response from siva on 14 Mar 2020
Thanks! Sorry to see that this happened during your we'll look at this to see how best we can prevent this from happening again & appreciate you letting us know.

4/10 Poor

Sabri

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Olds hotel, stinky bathroom, aweful music roaring from the night club during all the nights (you can hear it everywhere in the hotel).
Stayed 5 nights in Jan 2020
Response from siv on 14 Mar 2020
Thanks! Sorry to see that this happened during your we'll look at this to see how best we can prevent this from happening again & appreciate you letting us know.

10/10 Excellent

F.R, Melbourne

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great customer service, free parking and to top it off a free upgrade to the suite room! Thank you :)
Stayed 1 night in Jan 2020
Response from Siva on 25 Jan 2020
Thank you for the feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed , nice coffee maker Excellent location easy vallet
Stayed 3 nights in Dec 2019
Response from Siva Prasad on 6 Jan 2020
Thank you for the feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place next to close to everything , the valet is very good the room is very confoo
Stayed 2 nights in Dec 2019
Response from Siva Prasad on 6 Jan 2020
Thank you for the feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
First of all the reception treated my friend so badly and refused to check her in even the booking is with her name then when i went there to check in he was telling that she has bad attitude and kept repeating everything i tell him Secondly i found a bed bug on bed sheet when i woke up
Stayed 1 night in Dec 2019

10/10 Excellent

Edy, Atlanta GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel workers are all extremely friendly and helpful, we liked that a lot
Stayed 8 nights in Dec 2019
Response from Siva Prasad on 18 Dec 2019
Thank you for your feedback, hope you welcome you back soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The welcome itself tells you that you are in a wrong place. I had requested earlier for a king bed but found out they do not have, however later they gave me. Not sure why that confusion was at the first place. Chk in, TV and wifi doesn't work. They changed the TV i used my data. There was loud music all night until 4 morning like the speakers are next to my bed. Horrible experience. Bad bedding and smelly room. Don't even want to talk about the toilet. Paid for 2 nights but i chkd out the next morning. And best part no one cares. I stayed at a friends place the other night. Overall experience was nothing less than a nightmare. Im still in shock. Staff are super rude.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Old furniture, very bad lighting room. Not bad location
Stayed 1 night in Nov 2019
Response from Siva on 18 Nov 2019
Thank you for your valuable comments we will surly look in the lighting and the furniture issues.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from siva on 14 Nov 2019
Thank you for the review kindly send us the details for us to check

4/10 Poor

MIRAli

Disliked: Cleanliness, property conditions & facilities, room comfort
Won't recommend it at all
The reception and check in was good and comfortable (the valet parking instead of in place parking made it easier). Although the room and the hotel overall was not what I expected. Non smoking room smelled not very nice and there was no way to open a window! I found two nail cuts on the carpets! The iron surface was not clean and the iron board either! The water pressure was terrible and my usual 5 minutes shower took 15 minutes because if that and water temperature! And worst than anything else the hotel had a nightclub which was on untill 3 am and I was in a room on the seventh floor and even with earplugs I woke up many times in the middle of the night. I highly recommend the hotel owners put the comfort of their guests first!
Stayed 2 nights in Oct 2019
Response from SivaPrasad on 5 Nov 2019
Dear Mirali, We understand your disappointment with Chelsea Plaza and agree that this is not acceptable. It’s important to us that our guests are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Yours sincerely,

8/10 Good

David, Kenai, Alaska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the price. Great for short stays. If staying for longer than a few days, be aware that although they can do personal laundry, there is a charge for it depending on the garment. No way to cook your own food, or reheat food from outside restaurants. They do have room service available for a price as well.
Stayed 11 nights in Aug 2019
Response from Siva Prasad on 3 Sept 2019
Dear Mr. David, Greetings from Chelsea Plaza Hotel, Dubai!!! Thank you so much for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. It is of great importance to us when a guest takes time to let us know about our product and service which they have recently experienced. Your patronage to Chelsea Plaza Hotel, Dubai is always extremely important to us and I look forward to welcoming you again and assure you of our best of attention and services. Warm Regards, Siva Prasad Asst. Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019
Response from siva on 28 Aug 2019
Thank you, for the feedback kindly advice us about your inconvenience caused during your stay for our reference.

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from siva on 28 Aug 2019
Hi Brendan, Thanks a lot for your feedback , seems that you enjoyed your stay 😉 Looking to see you soon again