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Reviews of Four Points by Sheraton Sheikh Zayed Road, Dubai

4 out of 5
Four Points by Sheraton Sheikh Zayed Road, Dubai
Sheikh Zayed Road, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 42 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants and staff were great
Stayed 4 nights in Apr 2024
Response from Hazem Mohamed on 17 Apr 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hazem Mohamed on 14 Apr 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Tarek

Travelled with family
Excellent hotel
Stayed 4 nights in Apr 2024
Response from Hazem Mohamed on 13 Apr 2024
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful. We look forward to welcome you back in the near future.

10/10 Excellent

NEERAJ JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hazem Mohamed on 14 Apr 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Ikraam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, friendly staff excellent customer service. The rooms are spacious and modern. A number of dining options available at the hotel
Stayed 3 nights in Apr 2024
Response from Hazem Mohamed on 10 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to our team, and we're delighted to have exceeded your expectations. It was our pleasure to serve you, and we look forward to welcoming you back for another wonderful experience.If there's anything specific you loved or any suggestions you have, feel free to share—we always appreciate valuable feedback.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing😊
Stayed 5 nights in Mar 2024
Response from Hazem Mohamed on 5 Apr 2024
Thank you for your positive feedback. We hope to welcome you back again soon

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staff was exceptional they were 24 hours at your service this hotel is also amazing and clean and has pool and lounge it was perfect I would definitely stay with them again.
Stayed 4 nights in Mar 2024
Response from Hazem Mohamed on 3 Apr 2024
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful. We look forward to welcome you back in the near future.

8/10 Good

Anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Limited food variety
Stayed 9 nights in Mar 2024
Response from Hazem Mohamed on 3 Apr 2024
Thank you for sharing your feedback about your recent stay. We're truly sorry to hear that your experience fell short of expectations. Your insights are important to us, and we're taking immediate steps to address the issues you've highlighted. If you could reach out to us directly with more details, we would greatly appreciate the opportunity to make amends.

10/10 Excellent

OMAR Y AL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room service guy “Ramu” did an excellent job keeping our room in great shape. His kindness and excellent service made us want to even stay more! The receptionist in the Lobby “ Ebram” went above and beyond to answer our questions about currency exchange, taxis, and close places to visit! Dhara on M floor has the best smile, we loved seeing her welcoming us for breakfast every morning! We also met Yanis in the lobby and he answered our questions and was super nice! I wish I could remember the names of everyone in the hotel! It was a great stay because everyone is smiling and willing to help genuinely. I would absolutely book the same hotel over over
Stayed 6 nights in Mar 2024
Response from Hazem Mohamed on 1 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to our team, and we're delighted to have exceeded your expectations. It was our pleasure to serve you, and we look forward to welcoming you back for another wonderful experience.If there's anything specific you loved or any suggestions you have, feel free to share—we always appreciate valuable feedback.

10/10 Excellent

Csaba

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Mar 2024
Response from Hazem Mohamed on 1 Apr 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

10/10 Excellent

Kuljit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 1 night in Mar 2024
Response from Hazem Mohamed on 31 Mar 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hazem Mohamed on 28 Mar 2024
Thank you for your positive rating. We hope to welcome you back again soon

10/10 Excellent

Audra Cecilia

It was a nice hotel in the reach of everything in Dubai
Stayed 6 nights in Mar 2024
Response from Hazem Mohamed on 16 Mar 2024
Thank you for your positive rating.We hope to welcome you back again soon.

10/10 Excellent

Mohammad

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good service, very clean, and very helpful staff
Stayed 2 nights in Mar 2024
Response from Hazem Mohamed on 13 Mar 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

8/10 Good

Zabed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hazem Mohamed on 13 Mar 2024
Thank you for your positive ratingWe hope to welcome you back again soon.

10/10 Excellent

Mary

Stayed 6 nights in Feb 2024
Response from Hazem Mohamed on 26 Mar 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Biana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel in a good location
Stayed 3 nights in Feb 2024
Response from Hazem Mohamed on 27 Feb 2024
Thank you for your positive feedback. We hope to welcome you back again soon

10/10 Excellent

Elias

Stayed 9 nights in Feb 2024
Response from Hazem Mohamed on 22 Mar 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Noeleene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hazem Mohamed on 23 Feb 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

10/10 Excellent

Muraad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC EXPERIENCE!
Stayed 9 nights in Feb 2024
Response from Hazem Mohamed on 19 Feb 2024
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful. We look forward to welcome you back in the near future.

8/10 Good

Fatema

Stayed 2 nights in Feb 2024
Response from Hazem Mohamed on 22 Mar 2024
Thank you for your positive rating. We hope to welcome you back again soon.

10/10 Excellent

Priyanka Girish

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I found the bathrooms were very small. Rest was all great.
Stayed 3 nights in Dec 2023
Response from Hazem Mohamed on 11 Feb 2024
Thank you for sharing your feedback about your recent stay. We're truly sorry to hear that your experience fell short of expectations. Your insights are important to us, and we're taking immediate steps to address the issues you've highlighted. If you could reach out to us directly with more details, we would greatly appreciate the opportunity to make amends.

6/10 Okay

Ermiyas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hazem Mohamed on 10 Feb 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hazem Mohamed on 10 Feb 2024
Thank you for your positive feedback. We hope to welcome you back again soon.

10/10 Excellent

Monami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, great transportation, freat customer service, clean hotel, variety restaurants. Loved the roof top bar/club vibe and the view priceless. Just amazing
Stayed 4 nights in Jan 2024

8/10 Good

Hyunjoo

Stayed 2 nights in Jan 2024
Response from Hazem Mohamed on 15 Jan 2024
Thank you for your positive feedback.We hope to welcome you back again soon.

10/10 Excellent

ANJAY, Irvine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hazem Mohamed on 15 Jan 2024
Thank you for your positive rating.We hope to welcome you back again soon

10/10 Excellent

Saumil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hazem Mohamed on 10 Jan 2024
Thank you for your positive rating.We hope to welcome you back again soon.

10/10 Excellent

Sahara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
It was a fantastic stay. Ritesh and the Four Points by Sheraton representatives truly created a welcoming and accommodating experience for my family and I. I had a late flight and Ritesh granted my family and I with a late check out free of charge. Sanjay and the housekeeping crew kept our rooms immaculately clean and also provided ample toiletries. The accommodations were spotless and comfortable, making for a truly relaxing experience. The hotel's prime location was perfect for exploring the area. The staff was incredibly friendly, always ready to assist with a joyful attitude that added to the overall enjoyment of our stay. Highly recommend this hotel for a delightful and convenient experience!
Stayed 4 nights in Jan 2024
Response from Hazem Mohamed on 10 Jan 2024
Thank you so much for taking the time out to providing us with your valuable feedback. We strive always to deliver our guests the highest levels of hospitality and it is very satisfying to know that this is being achieved.We look forward to welcome you back in the near future.

10/10 Excellent

Jonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thanks to all the staff who made our first trip to Dubai memorable and enjoyable.
Stayed 4 nights in Jan 2024
Response from Hazem Mohamed on 10 Jan 2024
Thank you so much for taking the time out to providing us with your valuable feedback. We strive always to deliver our guests the highest levels of hospitality and it is very satisfying to know that this is being achieved.We look forward to welcome you back in the near future.

10/10 Excellent

Barre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hazem Mohamed on 5 Jan 2024
Thank you for your positive feedback.We hope to welcome you back again soon

10/10 Excellent

Mohamed Shakur

Stayed 3 nights in Dec 2023
Response from Hazem on 1 Jan 2024
Thank you for your positive rating.We hope to welcome you back again soon.

10/10 Excellent

Tresa, Pasadena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were so pleased with our stay here!! Their customer service is excellent!! Would highly recommend!!
Stayed 2 nights in Dec 2023
Response from Hazem Mohamed on 19 Dec 2023
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful. We look forward to welcome you back in the near future.

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. They even sent a cake to our room for my husbands birthday. The property was clean and beautiful. Would highly recommend!!!
Stayed 2 nights in Dec 2023
Response from Hazem Mohamed on 19 Dec 2023
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful.We look forward to welcome you back in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and pleasant. I had no issues and enjoyed my time here.
Stayed 2 nights in Dec 2023
Response from Hazem on 8 Dec 2023
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful.We look forward to welcome you back in the near future.

8/10 Good

Charles

Stayed 1 night in Nov 2023
Response from Hazem on 10 Dec 2023
Thank you for sharing your feedback. We hope to welcome you back again soon

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious, clean, beautiful view, love the breakfast buffet! Friendly staff
Stayed 2 nights in Nov 2023
Response from Hazem on 5 Dec 2023
Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful. We look forward to welcome you back in the near future

10/10 Excellent

Joseph Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. More importantly, the staffs are friendly and accommodating especially the Filipina who assisted us during our check-in.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kurtis

Business traveller, Travelled with family, Travelled with group
Liked: Property conditions & facilities
Grade A
All of the staff were great! Chef Shane, Frank, Mohamed, and all of the rest were fantastic. At the front desk was Isyia, she was helpful always!
Stayed 9 nights in Nov 2023

10/10 Excellent

andrey

Stayed 8 nights in Nov 2023

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was really great. Warm welcoming.
Stayed 1 night in Nov 2023

10/10 Excellent

Kurtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second to none!
Everyone on staff is extremely cordial and inviting. They go out of their way to make or stay as comfort as possible. The response time is very efficient in any request that we made. I will always stay here.
Stayed 9 nights in Oct 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Kurtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

abdul hussain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Issam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing that's all
Stayed 3 nights in Oct 2023

10/10 Excellent

David, Chaguanas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Good location
Stayed 7 nights in Oct 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Great view. Close to subway.
Stayed 7 nights in Oct 2023

8/10 Good

Victor Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 10 nights in Sep 2023