Front of property – evening/night

Reviews of Atlantis, The Palm

5 out of 5
Atlantis, The Palm
Crescent Road, The Palm, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1012 reviews" "
Rating 8 - Good. 96 out of 1012 reviews" "
Rating 6 - Okay. 43 out of 1012 reviews" "
Rating 4 - Poor. 23 out of 1012 reviews" "
Rating 2 - Terrible. 37 out of 1012 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

UGUR

Stayed 2 nights in Apr 2024

10/10 Excellent

Dr Yunus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect. Above and beyond expectations
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 10 Apr 2024
Dear Dr. Yunus, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Terrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really an amazing family holiday and experience, you pay for it for sure, but it's amazing non the less!
Stayed 6 nights in Mar 2024
Response from Guest Experience Team on 7 Apr 2024
Dear Robert, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Aidan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in the world
Stayed 10 nights in Feb 2024
Response from Atlantis the Palm Guest relations on 5 Apr 2024
Dear Aidan, Thank you for your wonderful feedback! We're thrilled to hear that you consider Atlantis, The Royal to be the best hotel in the world. We look forward to welcoming you again in the future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

2/10 Terrible

Ashwin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
My family and I had a nightmare experience at Atlantis. I would never recommend them to anyone in my circle. Our check in experience was the worst. We booked two rooms. We reached early, and they were kind enough to provide one room early. This is where the experience started going downhill, and kept getting worse. The second room was a two bedroom - (connected rooms) for my elderly parents and in-laws. They told us, they would call us as soon as the room is ready. However i had to follow up multiple times, and after 3.30 PM; they tell is there is a technical issue and they cannot give us the designated rooms. All this while my folks were waiting in the lobby, as we had to quickly change clothes. Then they decide to move us from the West towers to the east towers (10-15 mins walk); for no rhyme or reason, and relegate us to the 6th floor from the 10th floor. At this point we were getting late for our desert safari tour; so we asked them to hold on to the keys; and move our bags. When we come back, they screw up again and have just two of the three rooms ready; because some genuis at the check in forgot to give us the key for the third room. Added to this, our allocated room keys stopped working suddenly. So at 9.30 PM night, we have a super tired baby, and four 80 elderly people trying to get to bed without rooms and their bags all put in one room, whose key wasn’t working. I finally complained to the manager to get our rooms allocated and checked in at 9.30 in the night.
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 7 Apr 2024
Dear Ashwin, Thank you for making time and providing us with your feedback. We are sorry to hear about your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team for required improvement and action. Thank you once again and we hope to have the opportunity to welcome you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Charlotte Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 6 nights in Mar 2024
Response from Guest Experience Team on 3 Apr 2024
Dear Charlotte, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

jaroslaw

Travelled with family
5 STAR
Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 3 Apr 2024
Dear Jaroslaw, Thank you for your positive comments on Expedia. We truly hope to welcome you to Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 Okay

ALAIN, Miami

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I book through Expedia a Family Room, upon check-in a was offered two single connecting room with better view which we accepted cause kids loved the bay view. Also I was charged a one time property taxes as invoiced by Expedia. Day before leaving I check the account balance and I notice hotel charged me twice the property taxes per night (one per each room). After talking to a guest relation rep and his supervisor and even showing my Expedia invoice I was promised a bill fix and a follow up call, neither was done! Upon check out I ended up paying the double property tax fees. Not only the guest relation rep was very rude but also her shift supervisor was very inept and incompetent, unable to make a decision or at least follow up on the situation as promised. Food in the facility was overpriced and overrated, nothing out of ordinary quality wise but expect to shell out a substantial amount of money, it’s ridiculous! One of the tour booked with the hotel was cancelled because of the weather and they didn’t even bother to let us know and we lost almost the entire day waiting to do the activity, definitely a lack of fundamental communication.
Stayed 6 nights in Mar 2024
Response from Guest Experience Team on 3 Apr 2024
Dear Alain, Thank you for sharing your feedback with us. Please accept my sincerest apologies for the lack of follow-up from our guest relations team. Upon investigation, we have confirmed that you were not charged double for the Tourism Fee. Please rest assured that it is charged per room per night, and any confusion in this matter is regrettable. Your feedback about the overpriced and overrated food options on the property, as well as the lack of communication regarding the canceled tour, is duly noted, Please be assured that your comments have been conveyed to the concerned department heads for a thorough review. Best Regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice! From front desk, FB, housekeeping and guest services were all accommodating and helpful.
Stayed 4 nights in Mar 2024
Response from Atlantis the Palm Guest relations on 1 Apr 2024
Dear Michael, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our team members across various departments. Providing exceptional service is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back to Atlantis, The Palm for another memorable stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from a 7 nights holiday at Atlantis, the Palm and already looking into booking next years holiday there. This was the first time staying there and also visiting Dubai, and I can say its by far the best hotel I've stayed in. The staff are incredible, so pleasant and welcoming. Nothing is too much trouble for them, always going that extra mile for you!! Every restaurant we dined at was exceptional.
Stayed 7 nights in Mar 2024
Response from Guest Relations Team on 30 Mar 2024
Dear Lee, thank you for sharing your delightful experience at Atlantis, The Palm. We are thrilled to hear that your stay exceeded expectations and that our dedicated team members contributed to making your holiday memorable. Providing exceptional service is our priority, and we are delighted that you found our staff to be welcoming and attentive throughout your stay. We look forward to welcoming you back for another unforgettable experience next year. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

naveen

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Coming back soon
Stayed 3 nights in Mar 2024
Response from Atlantis the Palm Guest relations on 23 Mar 2024
Dear Ernest, Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience at Atlantis, The Palm. We can't wait to welcome you back soon for another memorable stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Tuyen Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
That is truly the 5 stars hotel, the staff is excellent, the dinning is excellent
Stayed 4 nights in Feb 2024
Response from Atlantis the Palm Guest relations on 22 Mar 2024
Dear Tuyen, Thank you for your wonderful feedback! We're thrilled to hear that you found Atlantis, The Palm to be a truly 5-star hotel with excellent staff and dining experiences. Your kind words mean a lot to us! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such wonderful hotel with amazing food, extremely friendly staff, very clean, quiet at night, fantastic cleaning of the rooms, soft sheets and towels, and above and beyond friendly staff! We stayed a whole week and cannot wait to go back!
Stayed 6 nights in Mar 2024
Response from Atlantis the Palm Guest relations on 22 Mar 2024
Dear Nina, Thank you for your review! We're delighted to hear that you had such a wonderful experience during your stay at Atlantis, The Palm. It's fantastic to know that you enjoyed our amazing food, extremely friendly staff, cleanliness, and quiet atmosphere. We're thrilled that you found our rooms impeccably clean with soft sheets and towels. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Evelyn, Mamaroneck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acuario
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 20 Mar 2024
Dear Evelyn, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Mariam, Pickering

Liked: Property conditions & facilities
Beautiful
Stayed 5 nights in Mar 2024
Response from Guest Experience Team on 18 Mar 2024
Dear Mariam, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing resort. Exceptional decor and service. Options for dining and activities are superb. All around, the best resort I have experienced in my lifetime.
Stayed 6 nights in Mar 2024
Response from Guest Experience Team on 18 Mar 2024
Dear Danielle, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience was excellent. We will return in the future.
Stayed 6 nights in Mar 2024
Response from Guest Experience Team on 17 Mar 2024
Dear Tanya, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Rephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A complete resort with everything you need! Best hotel rooms we've stayed with the best views. Only drawback is that you can't walk to other parts of the palm, and will need to take taxisnbut they are very affordable!
Stayed 5 nights in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Rephan, thank you for taking the time to share your experience with us. We are delighted to hear that you thoroughly enjoyed your stay at Atlantis The Palm and found our resort amenities to be complete and satisfying. It brings us immense joy to know that you found our hotel rooms to offer the best views and comfort during your visit. We sincerely apologize for any inconvenience caused by the limited accessibility to other parts of the Palm. Your feedback regarding this matter is invaluable to us, and we will certainly take it into consideration for future enhancements. Please be assured that we continually strive to improve our guests' experiences, and your comments will aid us in achieving that goal. Once again, we appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Mar 2024
Response from Guest Experience Team on 14 Mar 2024
Dear Sami, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Jane Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We opted for the half board option, breakfast and evening meal. The choice of the restaurants was amazing we particularly liked Saffron and Kaleidoscope As they were buffet type options with lots of choice for food styles. I can imagine if you had children it would be an ideal choice. We liked the fact you could walk out of the hotel, get on a hotel buggy that would take yo straight to the water park, no queues to get in and access to various different areas of the park. I did order a cake for my friends birthday via the concierge service but it was never delivered which was really disappointing but this was the only downside. Housekeeping was amazing and very tentative, they could not do enough for you. All in all a very special stay. For families who like waterparks it’s a must. Food choice fantastic Any other places you need to visit is always via taxi, but prices are relatively cheap (£15-20 to Dubai mall)
Stayed 5 nights in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Jane, thank you for sharing your recent experience with us at Atlantis The Palm. We are delighted to hear that you enjoyed our half board option, especially the varied dining experiences offered at Saffron and Kaleidoscope. Your kind words regarding our seamless access to the water park and the attentive service provided by our housekeeping team are truly appreciated. We sincerely apologize for the oversight regarding the delivery of the birthday cake. Please rest assured that we are addressing this issue internally to ensure it does not reoccur in the future. Your feedback is invaluable to us, and we will utilize it to make necessary improvements to enhance the overall guest experience. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another memorable stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

XXX

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to visit
Stayed 7 nights in Mar 2024
Response from Guest Experience Team on 13 Mar 2024
Dear XXX, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Tirath

Stayed 4 nights in Mar 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel with lots to see and do! Exquisite design detail, definitely worth checking out!
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 10 Mar 2024
Dear Alan, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

4/10 Poor

Javad

Disliked: Cleanliness, staff & service
Paid for the room and breakfast and they charged me for breakfast and wouldn’t accept when I showed them my receipt. Instead of waiting cause I had a flight I had to pay for breakfast. I can’t believe them.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 7 Mar 2024
Dear Javad, we would like to express our sincere gratitude for choosing Atlantis, The Palm as your accommodation during your recent visit. We genuinely appreciate your decision and value the time you took to share your feedback. Upon reviewing your concerns, we deeply regret any inconvenience you experienced during your stay, particularly regarding the breakfast charges discrepancy. Our team has thoroughly investigated the matter, and it appears that the discrepancy arose from the booking made through Expedia, which indicated room-only accommodations. Despite our team's best efforts to assist you promptly, we encountered challenges in validating the breakfast inclusion through the provided booking details. In an effort to address the situation and express our commitment to your satisfaction, we have taken the liberty of rebating the breakfast charges associated with your reservation. We understand the importance of a seamless and enjoyable stay, and we genuinely apologize for any misunderstanding that occurred during your visit. Should you encounter any further concerns or require additional assistance with your reservation, we recommend reaching out to Expedia customer service. Once again, we extend our sincere apologies for any inconvenience you experienced, and we appreciate your understanding in this matter. We value your feedback, as it helps us continually improve our services to provide a more enjoyable experience for our guests. Thank you for choosing Atlantis, The Palm. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you rightfully expect. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

CARLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal when travelling with kids loads to keep them occupied imperial club great value
Stayed 5 nights in Mar 2024
Response from Guest Relations Team on 7 Mar 2024
Dear Carla, thank you for taking the time to share your feedback following your recent stay at Atlantis, The Palm. We are delighted to hear that your experience, especially with the Imperial Club, exceeded your expectations. We truly value your patronage and look forward to welcoming you and your family back for another memorable experience. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Lauren Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Guest Experience Team on 6 Mar 2024
Dear Lauren Chloe, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel - staff lovely, atmosphere enchanting
Stayed 8 nights in Feb 2024
Response from Guest Experience Team on 5 Mar 2024
Dear Heather, We are pleased that we could exceed your expectations and provide you with the true Atlantis, The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Pankaj

Stayed 3 nights in Mar 2024

10/10 Excellent

Kiba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend staying here if you want an elite experience!
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 19 Mar 2024
Dear Kiba, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent the hotel was so relaxing,staff went out to make sure you were well looked after.
Stayed 7 nights in Feb 2024
Response from Guest Relations Team on 2 Mar 2024
Dear Jean, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Thida, Flushing

Liked: Cleanliness, amenities, property conditions & facilities
Should have some dancing , more night hangout fun areas ! Like club
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 2 Mar 2024
Dear Thida, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m an often traveler. I saw many places, but never one as clean as Dubai. Everything looks like just built up yesterday! Atlantis, the Palm is amazing. You can walk in white socks through all hotel and your socks will be still snow white! People are over nice! So respectful! I would put a 100 stars if I could! Food in restaurants is delicious and you can feel that it made with love! Beautiful safe peaceful place with a lot of fun for everyone! I very want to come back and will definitely recommend this place to all my friends and colleagues! Thanks and the best regards for people who serve us!
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on 28 Feb 2024
Dear Maria, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Dmytro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you staying with kids this place is awesome 👏
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 28 Feb 2024
Dear Dmytro, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Good

Zhan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 28 Feb 2024
Dear Guest, thank you for the feedback. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Mariel Gisela, San Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!! Just wonderful!
Stayed 6 nights in Feb 2024
Response from Guest Experience Team on 26 Feb 2024
Dear Mariel Gisela, We are pleased that we could exceed your expectations and provide you with the true Atlantis, The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atlantis was beautiful, extremely clean and the staff were excellent. They do like to upsell you on check in but I have noticed that everywhere in Dubai. I did upgrade to imperial with resort before arrival and was very glad I did. The imperial lounge was great.
Stayed 4 nights in Feb 2024
Response from Guest Experience Team on 24 Feb 2024
Dear Sarah, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words about our products and services are highly appreciated. We look forward to welcoming you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Tina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and friendly staff
Stayed 2 nights in Feb 2024
Response from Kym Barter General Manager on 22 Feb 2024
Dear Dong-Nghi Weinreich,Thank you for choosing Atlantis, The Palm. We sincerely appreciate your feedback and are glad to hear that you had a great experience with our customer service and friendly staff.We are grateful for your kind words and we hope to have the pleasure of welcoming you back to Atlantis, The Palm soon for another extraordinary stay.Best regards,

10/10 Excellent

John Gareth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on 28 Feb 2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atlantis is just amazing, they think of everything, every little detail is just exquisite. Staff all very friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Guest Experience Team on 20 Feb 2024
Dear Julie, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Shubhi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing family hotel to stay in
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 13 Feb 2024
Dear Shubhi, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Arpine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 28 Feb 2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I recently had the pleasure of staying at Atlantis, The Palm in Dubai, and it was an unforgettable experience. From the moment I arrived, I was impressed by the stunning architecture and grandeur of the resort. The check-in process was smooth and efficient, and I was warmly welcomed by the staff. The room was luxurious and spacious, with breathtaking views of the Arabian Gulf or the iconic Palm Island. The attention to detail in the room's design and amenities was exceptional, providing a perfect blend of comfort and elegance. The resort offers a wide range of activities and amenities to suit every guest's needs. Whether it's relaxing at the beautiful private beach, indulging in world-class dining experiences, or exploring the impressive aquarium and water park, there's something for everyone to enjoy. The service at Atlantis, The Palm is truly outstanding. The staff are attentive, friendly, and always ready to assist with any request. Whether it was arranging restaurant reservations, booking excursions, or providing local recommendations, their professionalism and hospitality were top-notch."
Stayed 3 nights in Feb 2024
Response from Guest Experience Team on 12 Feb 2024
Dear A, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. We look forward to welcoming you again. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Jaspreet

Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 20 Mar 2024
Dear Jaspreet, Thank you for rating us on Expedia. We truly hope to welcome you to Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 Okay

Rajinder

Very nice hotel and clean. However 2 major problems for me were firstly as a vegetarian, the selection of meals was extremely poor. I’ve stayed in nice hotels around the world, so can compare fairly. The number of dishes for vegetarians were very poor. A selection of eggless deserts was very disappointing. Secondly, as the parent of a disabled child, there are no facilities to help cater for this. Considering Dubai has a moto for “people with determination” this hotel has zero no facilities. Yes they have lifts and roll in shower rooms (which hotel doesn’t?) but for a 5 star pinnacle hotel they had no bedroom hoists. I’m not expecting a ceiling track but not even mobile hoists. No hoists by the pool to get the person into the pool. So simply put if you have these needs, the hotel cannot cater for you. But for abled people it’s great.
Stayed 3 nights in Feb 2024
Response from Guest Experience Team on 12 Feb 2024
Dear Rajinder, Thank you for making time and providing us with your feedback. We are pleased to learn that you were able to enjoy and relax during your stay. Your feedback is incredibly valuable to us, and we want to express our gratitude for taking the time to share your thoughts. Please rest assured that your comments regarding vegetarian dishes and the need for more facilities for individuals with determination have been forwarded to the appropriate team members for careful consideration and necessary action. We are committed to continuously improving our offerings to ensure that all our guests have a comfortable and enjoyable experience. Thank you once again for your valuable feedback, and we look forward to welcoming you back soon. Thank you once again and we look forward to welcoming you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Good

PiChi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They never sent the information on the day we checked in, we wait until 22:00. Our suitcase was not ready when we were in our room. We have to find our suitcase by ourselves. The hotel is nice, but people work in front desk doesn’t know how to do their jobs. Not satisfied.
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 9 Feb 2024
Dear Pichi,Thank you for taking the time to share your feedback on your recent stay at Atlantis, The Palm. We appreciate your constructive comments, and we sincerely apologize for any inconvenience you experienced during your check-in process. We regret the delay in providing information on the day of your check-in and the inconvenience caused by the delay in delivering your suitcase to your room. Your experience falls short of the high standards we aim to uphold, and for that, we extend our sincerest apologies.We would like to inform you that the delay was a result of attending to your request for a move to a Palm View room, and we appreciate your understanding in this matter. Your feedback about the front desk team is invaluable, and we assure you that we will review and address this concern promptly to enhance our service delivery. Please be assured that your comments will be utilized for further improvements, and we are committed to ensuring a seamless and enjoyable experience for our guests. We value your feedback, and it will contribute to ongoing training and development programs for our team members. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on 9 Feb 2024
Dear Stephen, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm