Ratings based on 2,231 verified reviews

4.6 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 14-Jul-2019
Comment from Hotel Management
17-Jul-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are delighted you enjoyed a memorable stay with us at the Fairmont Singapore! We look forward to welcoming you back soon! Warm regards, Jacqueline Poey, Hotel Manager
4 out of 5
by a verified traveller

Posted 14-Jul-2019
At check in I was told my room I'd specifically booked was not available as it would be extremely noisy due to the ongoing renovation works. So I was moved to a different tower, with a different view and an older, not renovated at all room. I can't believe Expedia did not warn of this renovation work when booking, as it has been ongoing for months and has longer to run!!
Comment from Hotel Management
17-Jul-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we sincerely apologise for the inconveniences as certain parts of our hotel are undergoing a rooms improvement programme to further enhance all our valued guests' comfortable stay with us in the near future. Our team continues to work hard to ensure the on-going comfort and safety of all our valued guests' during this period. We regret to learn you were not completely satisfied with your room and we sincerely hope to be able host you most comfortably again in future. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
by a verified traveller from Melbourne

Posted 09-Jul-2019
Excellent service, friendly staff, great location, highly recommend
Comment from Hotel Management
12-Jul-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are delighted you enjoyed our excellent service and central city location for a memorable stay at Fairmont Singapore! We look forward to hosting you exceptionally again soon! Warm regards, Jacqueline Poey, Hotel Manager
4 out of 5
by a verified traveller

Posted 08-Jul-2019
Overall, good amenities, although some parts of the hotel were undergoing a renovation, and so that took away from what was otherwise an elegant property.
Comment from Hotel Management
12-Jul-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are pleased you enjoyed the serene elegance of Fairmont Singapore for a comfortably pleasant stay! We apologise for any inconveniences as certain parts of our hotel is being refreshed to further enhance all our valued guests' stay experience in the very near future! We look forward to hosting you comfortably again soon! Warm regards, Jacqueline Poey, Hotel Manager
4 out of 5
by a verified traveller

Posted 25-Jun-2019
Very central for both Orchard Road Shopping and Marina Bay - close to the local MRT station (underground) ‘Esplanade’ which is really efficient and easy to use. Hotel South Tower still undergoing renovation as are both the swimming pools, (due to complete by September 2019) but the pools are available to all guests at neighbouring hotels.
Comment from Hotel Management
26-Jun-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are pleased you found our central city location most convenient for a pleasantly comfortable stay with us! We are excited to share that our pool area will be completed in just a few short weeks, and we look forward to welcoming you back soon! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
by a verified traveller

Posted 19-Jun-2019
Comment from Hotel Management
20-Jun-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are thrilled you enjoyed a memorable stay with us at the Fairmont Singapore! We look forward to welcoming you back soon! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
by a verified traveller

Posted 08-Jun-2019
Lovely. Would stay again. Shame about the renovations but I guess it has to happen some time
Comment from Hotel Management
12-Jun-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are heartened you enjoyed a memorable stay with us at the Fairmont Singapore! We sincerely regret any inconveniences as certain parts of our hotel are undergoing a rooms improvement programme. Our team continues to work hard to ensure the on-going comfort of all our valued guests' during this period and we are excited to share that all will be completed in the very near future to further enhance your stay experience with us. We look forward to welcoming you back soon. Warm regards, Jacqueline Poey, Hotel Manager
3 out of 5
by a verified traveller

Posted 04-Jun-2019
I was very disappointed when I arrived to find that the hotel pool was closed for construction. I booked this hotel because I was looking forward to a couple days of relaxing by the pool. I booked very close in time to my stay and there were no notifications or alerts as to the status of the construction and pool closure which I think there should be - guests should know this before they book.
Comment from Hotel Management
06-Jun-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we sincerely apologise for the inconveniences from our pool area being refreshed and for not keeping you informed. Although we are providing a shuttle service to bring our valued guests’ to our sister hotel's swimming pool in this interim period, we understand that you may not have found this preferable. We will review your feedback and make improvements as we always desire all our valued guests' most satisfactory stay with us. We would like to share these initiatives will be completed in the very near future. We hope to regain your trust and host you comfortably again. Warm regards, Jacqueline Poey, Hotel Manager
4 out of 5
by a verified traveller

Posted 23-May-2019
The Fairmont Hotel is what you would expect from a high end hotel, clean with excellent staff. There was noise from renovation work but this was during the day and did not affect us. Furthermore, the swimming pool was also being renovated, however, the hotel was offering free transport and access to these facilities at other hotels.We enjoyed our stay at the hotel.
Comment from Hotel Management
24-May-2019 by Jacqueline Poey, Hotel Management
Dear Guest, we are delighted you were well-looked after by our team and enjoyed a memorable stay at the Fairmont Singapore! We appreciate your kind understanding and apologise for any any inconveniences from the rooms improvement programme to certain parts of our hotel and the pool area. Our team continues to work hard to ensure the on-going safety and comfort of all our valued guests' during this period. These initiatives will be completed in the very near future, and we look forward to hosting you most comfortably again soon! Warm regards, Jacqueline Poey, Hotel Manager
3 out of 5
by a verified traveller

Posted 21-May-2019
The advertisement features a picture of the pool/resort area, but it was unavailable and the whole hotel was underconstruction 10am-6pm every day, which I (to my knowledge) was not warned about.
Comment from Hotel Management
22-May-2019 by Jacqueline Poey, Hotel Management
Dear Paul, we sincerely regret any inconveniences which affected your stay with us as certain parts of our hotel are undergoing a rooms improvement programme. We are also providing transportation to bring our valued guests to our sister hotel's swimming pool in this interim period, and our team continues to work hard to ensure the on-going comfort of all our valued guests'. These initiatives will be completed in the very near future to enhance your comfortable stay with us, and we sincerely look forward to welcoming you again. Warm regards, Jacqueline Poey, Hotel Manager