Ratings based on 1,261 verified reviews

4.0 out of 5
82% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Perth

Posted 19 Mar 2020
Love the location of this hotel, but it is starting to look a little shabby in some areas.
Comment from Hotel Management
24 Mar 2020 by Elita, Hotel Management
Thank you very much for your review and we were pleased to note that you loved the hotel location. We hope to welcome you back again in the future.
4 out of 5
by a verified traveller

Posted 18 Mar 2020
Comment from Hotel Management
19 Mar 2020 by Elita, Hotel Management
Thank you very much for your review. We are looking forward to welcoming you back again in the future.
4 out of 5
by a verified traveller

Posted 16 Mar 2020
I have not to many complaints about the hotel I just wish the reception area was airconditioned as when you arrive early and have to wait for your room to be available there is no where to wait in air conditioning .I also had a problem with not having a power point near the bed as I have a PAP machine for breathing at night I had to run a extension cord from the other side of the room which was a nuisance .Other than that the hotel was rather nice .We enjoyed our stay .
Comment from Hotel Management
19 Mar 2020 by Elita, Hotel Management
Thank you for your review and we appreciate your feedback which we would look into. We do hope we will welcome you back again in the future.
5 out of 5
by a verified traveller

Posted 2 Mar 2020 on Lastminute
Kelapa pool was great All staff were very pleasant and helpful
Comment from Hotel Management
2 Mar 2020 by Elita, Hotel Management
Thank you very much for your review and we look forward to welcoming you back again in the future.
5 out of 5
by a verified traveller

Posted 1 Mar 2020
Thanks again Inna I had a wonderful time this year, The staff are the friendliest in the world, My room was clean and very comfortable, the breakfast each morning was 5 stars and had many choices so never got boring. The only disappointment was my favourite pool was closed for maintenance, ( not really upset can’t help timing ) The hotel location is perfect for me as its on the beach and close enough to walk to any shop or restaurants you might want to visit. I look forward to next year staying with you again. Kindest Regards Chris.
Comment from Hotel Management
5 Mar 2020 by Elita, Hotel Management
Thank you very much for your kind remarks regarding our service as well as the breakfast which was up to your liking. Despite one of the pools closing out, you would still enjoy your stay with us and we appreciate every kind comments you wrote. We are looking forward to welcoming you back again in the future.
4 out of 5
by a verified traveller

Posted 29 Feb 2020 on Wotif
Comment from Hotel Management
2 Mar 2020 by Elita, Hotel Management
Thank you very much for the great score and we look forward to welcoming you back again in the future.
5 out of 5
by a verified traveller

Love grand inna

Posted 27 Feb 2020 on Hotels
Staff very friendly welcoming and warm
Comment from Hotel Management
5 Mar 2020 by Elita, Hotel Management
Thank you for your kind comments in regards to our staff. We are looking forward to welcoming you back again in the future.
5 out of 5
by a verified traveller

Posted 27 Feb 2020
Fantastic location and value for money. We loved the Fantastic staff and big choice for breakfast. Having the option off 3 pools was great. We were upgraded to oceanviews room due to renovations. I have stayed at this place 10 yrs ago and they have definitely improved. We usually stay at the hard rock but find it to busy and to many people. Definitely we will be back. Thank you Grand inna Kuta.
Comment from Hotel Management
5 Mar 2020 by Elita, Hotel Management
Thank you for your review and glad that you had an enjoyable stay with us. We are looking forward to welcoming you back again in the future.
5 out of 5
by a verified traveller

Posted 27 Feb 2020 on Hotels
Comment from Hotel Management
5 Mar 2020 by Elita, Hotel Management
Thank you for your score and we look forward to welcoming you back again in the future.
4 out of 5
by a verified traveller from Perth

Posted 23 Feb 2020
Great location. Fantastic beach side pool. Excellent alternative pools. Very good breakfast available. Super friendly staff.
Comment from Hotel Management
5 Mar 2020 by Elita, Hotel Management
Thank you very much for the kind comments and score. We look forward to welcoming you back again in the future.