Ratings based on 377 verified reviews

4.4 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 11 Mar 2020
The best hostel I've been to so far. Clean, good amenities, central, and lovely people.
Comment from Hotel Management
11 Mar 2020 by General Manager, Hotel Management
Thanks so very much! We really appreciate you choosing to stay with us and hope you come back again!
4 out of 5
by a verified traveller

Good hostel & staff

Posted 25 Feb 2020 on Hotels
This is is a well run hostel with a professional staff. Some reviews mention lack of a welcome, and although the staff who checked me in wasn't effusive with smiles, he was friendly enough. I could tell he was busy and managing all the guests efficiently must be a lot to handle. So I completely understand the staff not smiling or talking much. The rooms and common areas were clean enough with excellent, very clean bathrooms, plenty of toilets, and private shower stalls, that looked surprisingly nice. I only stayed one night, because I booked a hotel for my trip. I'd never stayed at a hostel so not knowing what to expect, I showered before I came, and left the next morning. It would have been fine to shower here though. The sleeping situation wasn't for me, although if you don't mind hostels, it could be fine. In the first room there was a girl coughing and I was worried about breathing that in all night, especially with the corona virus spreading. The front desk told me I could change rooms once, and luckily in the new room, no one was coughing. But one of the girls was snoring, so I couldn't sleep. I didn't mind this as much as the chance of catching someone's flu or virus, but it wasn't the best. One good thing was that guests get a good sized locker, and it fit my large suitcase. If you don't mind sharing a room with 5 or more people, you might like this place. It seems to be one of the better hostels and the girls in both rooms seemed very nice.
Comment from Hotel Management
3 Mar 2020 by mike, Hotel Management
Thank you for taking the time to provide a detailed review. Given that this was your first experience in a hostel, I'm so glad to hear that your stay went well. If you decide to give hostels another try we would love to have you back. All the best.
4 out of 5
by a verified traveller

Posted 25 Feb 2020
Comment from Hotel Management
27 Feb 2020 by General Manager, Hotel Management
Thank you for your feedback and for staying with us. We really appreciate it!
5 out of 5
by a verified traveller

Excellent stay

Posted 21 Feb 2020 on Hotels
The hostel was clean and well kept. I also loved that they keep the place warm, its winter and I know its SoCal but it sometimes it gets cold in the evening and im always cold but it was warm and i didnt need the extra socks i brought.
Comment from Hotel Management
21 Feb 2020 by Mike, Hotel Management
Thanks so much for the feedback. Also glad to hear that the room temperature was comfortable. It's not easy finding a temperature to satisfy a group in a shared dorm, but we do our best. Please visit again should you return to Santa Monica. Mike
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11 Feb 2020
5 out of 5
by a verified traveller

Posted 8 Feb 2020 on Hotels
Very good conditions, clean, staff very helpful.
Comment from Hotel Management
9 Feb 2020 by Mike, Hotel Management
Thanks for the feedback, it sounds like your stay was pleasant. Please visit again should you return to Santa Monica.
4 out of 5
by a verified traveller from new york

Posted 3 Feb 2020
Excellent location, great community spaces. Staff is friendly and very helpful.
Comment from Hotel Management
3 Feb 2020 by Mike, Hotel Management
It appears that you had a pleasant visit, please stay with us again should you return to Santa Monica. Mike
5 out of 5
by a verified traveller

Posted 1 Feb 2020
Comment from Hotel Management
1 Feb 2020 by mike, Hotel Management
So glad to see that you had a pleasant visit. We hope to see you again should you return to Santa Monica. Mike
4 out of 5
by a verified traveller

Posted 30 Jan 2020 on Hotels
Clean and quiet. It has a good condition. One thing is not easy is to move. Because there is only one elevator. Except this, it’s close from the beach, located in downtown and clean.
Comment from Hotel Management
30 Jan 2020 by mike, Hotel Management
Thank you for taking the time to provide feedback. It seems that overall your stay went well. We are hoping to make some changes next year and one the items on the list is a possible second elevator. Fingers crossed.
5 out of 5
by a verified traveller

Posted 29 Jan 2020
Awesome location, helpful staff, well-kept. Bed was comfortable and clean.
Comment from Hotel Management
30 Jan 2020 by mike, Hotel Management
Thanks for providing feedback, it sounds like you had a nice stay. Hopefully we will see you again should you revisit Santa Monica.