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Reviews of The Ritz-Carlton, Doha

5 out of 5
The Ritz-Carlton, Doha
West Bay Lagoon, PO Box 23400, Doha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 236 reviews" "
Rating 8 - Good. 46 out of 236 reviews" "
Rating 6 - Okay. 12 out of 236 reviews" "
Rating 4 - Poor. 10 out of 236 reviews" "
Rating 2 - Terrible. 7 out of 236 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, seamless service, food was fantastic with the added bonus of celebration of Ramadan...Beautiful modern rooms free golf buggy to nearby lagoona mall. Fantastic private beach with cabanas and bar.
Stayed 5 nights in Mar 2024
Response from Oana P on 24 Mar 2024
Dear Sharon,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our ladies and gentlemen, service, and amenities exceeded your expectations. It's wonderful to know that you appreciated the celebration of Ramadan and that you found our modern rooms comfortable. We're glad you made use of the free golf buggy to explore the nearby Lagoona Mall and enjoyed our fantastic private beach with cabanas and bar. We hope to welcome you back again soon for another unforgettable experience!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Anuradha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, exceptional service, staff were the best!
Stayed 7 nights in Mar 2024
Response from Oana P on 23 Mar 2024
Dear Anuradha,Thank you for your wonderful review!Looking forward to welcoming you back at The Ritz-Carlton, Doha!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at this beautiful hotel. Our room was amazing with an outstanding view. The staff were all so friendly and extremely helpful. Brilliant experience!!
Stayed 8 nights in Mar 2024
Response from Oana P on 20 Mar 2024
Dear Garry,Thank you for your wonderful review! We are happy that you enjoyed your stay with us and you had a fantastic time at The Ritz-Carlton, Doha!Looking forward to welcoming you back again for more wonderful memories!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Valerio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in the executive suite. The service has been excellent from start to finish. Every single member of staff has been always helpful, polite, attentive and friendly. A big thank you to Moshin and Anna for keeping the room spotless and to very high standards at all times. A big thank you also to Sharu that at the restaurant always served us promptly and with a smile, never forgetting our food preferences. Great service also for every single member of the reception and valet team. Soulef also made sure we were having a good stay and she was very friendly and helpful. I would come back right now.
Stayed 8 nights in Mar 2024
Response from Oana P on 19 Mar 2024
Dear Valerio,Thank you for your wonderful review! We are happy you had a memorable stay with us!Looking forward of welcoming you back !Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Oana P on 7 Mar 2024
Dear Tariq,Thank you for your review! Looking forward of welcoming you back for another memorable stay!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Oana P on 3 Mar 2024
Dear Sarah,Thank you for taking the time to review your stay at The Ritz-Carlton, Doha!Looking forward to welcoming you back!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Saman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had an amazing stay, the staff were always so welcoming and kind, especially to the child that was with us! Would come back to stay here.
Stayed 9 nights in Feb 2024
Response from Oana P on 25 Feb 2024
Dear Saman,Thank you so much for your wonderful feedback! We're delighted to hear that you and your family had such a great stay with us. Ensuring a warm and welcoming atmosphere for all our guests, including the little ones, is always our top priority. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, The Ritz-Carlton, Doha

10/10 Excellent

Fawaaz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing service. The concierge and every one working were extremely sweet and welcoming. They really made our stay in Qatar an amazing experience. Thank you so much Ritz family and we will definitely stay at Ritz Doha when we return.
Stayed 4 nights in Jan 2024
Response from Oana P on 8 Feb 2024
Dear Fawaaz,Thank you so much for your kind words! We are delighted to hear that you had such a wonderful experience during your stay with us at The Ritz-Carlton, Doha. Our team takes great pride in providing exceptional service and ensuring that every guest feels welcomed and well taken care of. We look forward to welcoming you back to our hotel on your next visit to Qatar. Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Oana P on 7 Feb 2024
Dear Muhammad,Thank you for your review! Looking forward of welcoming you back at The Ritz-Carlton, Doha!

10/10 Excellent

juan ramon fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay in Doha. The staff is incredible, rooms are very cosy and nice, overall it was a perfect stay!
Stayed 5 nights in Jan 2024
Response from Oana P on 3 Feb 2024
Dear juan ramon fernandez,Thank you so much for your glowing review! We are thrilled to hear that you found our hotel to be an amazing place to stay in Doha. It's heartwarming to know that you had a perfect stay, and we appreciate your kind words about our staff and the cozy rooms.Our team works hard to provide exceptional service, and your recognition of their efforts is truly appreciated. We're dedicated to creating a welcoming and comfortable environment for our guests, and we're delighted to hear that we succeeded during your stay.Should your travels bring you back to Doha, we would be honored to welcome you again for another fantastic experience.Sincerely,The Ritz-Carlton, Doha

10/10 Excellent

ALI MUSTAFA KAMIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. The interior is lovely and the room is very comfortable. Went there for our honeymoon and birthday celebration. The staff complimented us with a nice cake and decorations. The service was exceptional from start to finish. You have a good selection of restaurants, cafés. It has a nice private beach and 2 swimming pools indoor and outdoor. I'd definitely consider it as a top option when visiting Doha
Stayed 9 nights in Jan 2024
Response from Oana P on 28 Jan 2024
Dear ALI MUSTAFA KAMIL,Thank you so much for sharing your wonderful experience! We're thrilled to hear that your stay at our place was memorable, especially during such special occasions like your honeymoon and birthday celebration. It warms our hearts to know that you enjoyed the lovely interior and comfortable room, as well as the complimentary cake and decorations provided by our ladies and gentlemen.We take pride in delivering exceptional service, and we're delighted that you felt well taken care of from start to finish. It's fantastic to hear that you appreciated the diverse selection of restaurants and cafés on-site. The private beach and indoor/outdoor swimming pools add to the overall experience, and we're glad they contributed to your enjoyment.We look forward to welcoming you back whenever you plan to visit Doha again. Thank you for considering us as a top option, and we appreciate your kind words. Safe travels!Sincerely,The Ritz-Carlton, Doha

10/10 Excellent

Glenn, Clinton

Stayed 3 nights in Jan 2024
Response from Oana P on 25 Jan 2024
Dear Glenn,Thank you for your review! Looking forward to welcome you back for another memorable experience!Sincerely, The Ritz-Carlton, Doha

10/10 Excellent

obedulla Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Oana P on 24 Jan 2024
Dear obedulla Mohammed,Thank you for your review! Looking forward to welcoming you back at The Ritz-Carlton, Doha!

10/10 Excellent

Madhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Oana P on 9 Jan 2024
Dear Madhia,Thank you for your review! Looking forward to welcome you back at The Ritz-Carlton, Doha!

10/10 Excellent

Heena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Oana P on 9 Jan 2024
Dear Heena,Thank you for your review!Looking forward to welcome you back at The Ritz-Carlton, Doha!Sincerely,The Ritz-Carlton, Doha

10/10 Excellent

Uzma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from luxurious amenities, impeccable service, and the stunning views offered by The Ritz-Carlton in Doha. Staff were attentive and their personalized attention showcased the high level of hospitality at the hotel.
Stayed 6 nights in Dec 2023
Response from Oana P on 26 Dec 2023
Dear Uzma,Thank you so much for your delightful feedback! We're thrilled to hear that you enjoyed your stay at The Ritz-Carlton, Doha. Providing excellent service and creating memorable experiences for our guests is our top priority. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Doha.

10/10 Excellent

CANDICE, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Oana P on 26 Dec 2023
Dear Candice,Thank you for choosing The Ritz-Carlton, Doha!

10/10 Excellent

catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect
The staff in the club lounge, Charles on the door and Pearl from guest relations are all amazing. Thank you for a wonderful second stay. We will be back for sure
Stayed 2 nights in Nov 2023
Response from Oana P on 7 Dec 2023
Dear catherine,Thank you so much for your kind words! We're thrilled to hear that our staff, including Charles at the door and Pearl from guest relations, made your second stay with us wonderful. We truly appreciate your loyalty, and we can't wait to welcome you back for your next visit. Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the staff in the club room were excellent
Stayed 10 nights in Nov 2023
Response from Oana P on 14 Nov 2023
Dear john,We are delighted to hear that you had a positive experience with both the food and the staff in the Executive Club Lounge! Thank you for your feedback!

8/10 Good

Graeme

Stayed 8 nights in Oct 2023
Response from Oana P on 7 Dec 2023
Dear Graeme,Thank you for your review. If there's anything specific you loved about your experience, please feel free to share, as we're always looking for ways to make each stay exceptional. Safe travels until we have the pleasure of hosting you again!Kind regards,The Ritz-Carlton, Doha

10/10 Excellent

CAROLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here in the past. This hotel has kept it's class and I feel customer service is superb in general
Stayed 7 nights in Oct 2023
Response from Oana Popa on 21 Oct 2023
Dear Carola,Thank you for sharing your feedback with us! It's wonderful to hear that you've been a repeat guest and that you continue to be impressed by the hotel's class and exceptional customer service. Consistency is a key factor in maintaining a high standard, and it's clear that The Ritz-Carlton, Doha has succeeded in this regard. Your positive comments are valuable for us. Sincerely, The Ritz-Carlton, Doha

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at reception, concierge, breakfast restaurants were extremely friendly and attentive. The room was spacious and very clean. If one thing to mention as room for improvement would be to perhaps limit smoking to certain area only as it was spreading across the broader facility space and can be uncomfortable for non-smokers.
Stayed 4 nights in Oct 2023
Response from Oana Popa on 11 Oct 2023
Dear Anonymous,Thank you for your valuable feedback! We're delighted to hear that you had such a positive experience with our staff and found the room spacious and clean. We take your suggestion about limiting smoking into consideration seriously. Ensuring a comfortable environment for all our guests is a top priority, and we'll explore ways to address this concern. Your input helps us improve, and we look forward to welcoming you back in the future for an even better experience.Sincerely,The Ritz-Carlton, Doha

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
My experience there was stellar; one thing happened that was confusing to me. I was told I would have a complimentary breakfast but then was charged 100QR on my way out of the dining area. It was fine, and the gentleman explained himself, but I still did not understand. Otherwise a very serene and enjoyable experience overall.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Oana Popa on 8 Jun 2023
Dear Guest Name,Thank you so much for choosing our hotel and for recommending us to the travel community.Kindest regards, The Ritz-Carlton, Doha

10/10 Excellent

Jahara

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from Oana Popa on 26 May 2023
Dear Jahara,Thank you for the excellent rating following your stay with us. It has been a pleasure hosting you. We sincerely look forward to welcoming you back soon. Kindest regards, The Ritz-Carlton, Doha

10/10 Excellent

Luis

Stayed 3 nights in Mar 2023
Response from Oana Popa on 26 May 2023
Dear Luis,Thank you for the excellent rating following your stay with us. It has been a pleasure hosting you. We sincerely look forward to welcoming you back soon. Kindest regards, The Ritz-Carlton, Doha

10/10 Excellent

Ricardo, Lake Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Hotel was very clean.
Stayed 1 night in Mar 2023
Response from Oana Popa on 28 Mar 2023
Dear Ricardo, Thank you for your kind review! We are happy to hear you enjoyed your stay with us! Looking forward of welcoming you back in the future and creating memories together! Warm regards, The Ritz Carlton Doha

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Doha
Fantastic hotel , the club lounge is well worth the extra money. Staff provide excellent service.
Stayed 7 nights in Feb 2023
Response from Oana Popa on 9 Mar 2023
Dear Michael,Thank you very much for taking the time to share your experience with us, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your visit.On behalf of the team here, we would love to have you back for another brilliant stay in the future.Best regards,The Ritz-Carlton, Doha

6/10 Okay

mark

Stayed 5 nights in Feb 2023
Response from Oana Popa on 28 Mar 2023
Dear Mark, Thank you for your review. I am sorry to see that we did not manage to reach to your expectations and I would like to apologize for it! I do hope you will give us a chance to provide you a better stay.Kind regards, The Ritz Cartlon Doha

10/10 Excellent

dariush, Los Angeles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was too nice and polite.
Stayed 3 nights in Feb 2023
Response from Oana Popa on 22 Feb 2023
Dear dariush,Thank you for choosing to stay with us at The Ritz-Carlton, Doha and for sharing your wonderful comments. We sincerely look forward to welcoming you back soon. Kindest regards, The Ritz-Carlton, Doha

8/10 Good

Ascenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. The staff was exceptionally nice!
Stayed 8 nights in Feb 2023
Response from Oana Popa on 22 Feb 2023
Dear Ascenzo,Thank you for choosing to stay with us at The Ritz-Carlton, Doha and for sharing your wonderful comments. We are glad to know you had an amazing time with usOnce again, we thank you for choosing our hotel and very much look forward to welcoming you back soon.Kindest regards, The Ritz-Carlton, Doha

10/10 Excellent

Farhan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I am lost for words for this review on this property. This was not just a hotel but a family. The hospitality was second to none. I have never experienced such great service by the entire team. There are so many names I would like to thank however I don’t remember them all. Ali the doorman, Raju and Ravinder the cleaners, Ryan the waiter at breakfast along with another Asian male whom I forgot the name of. However, the entire team took care of my wife and I on our honeymoon. I can go on for days on how excellent this property is however I have sent a detailed email to the hotel directly regarding the stay
Stayed 7 nights in Jan 2023
Response from Oana Popa on 13 Feb 2023
Dear Farhan,Thank you for taking the time to share your review.I am glad to know that you are having a great time at our hotel, while the team is always there to ensure your comfort and deliver personalized service.Thank you for recognizing Ali, Raju, Ravinder, Rayan and the entire team - they are truly passionate about hospitality and creating memorable experiences for our guests. I will certainly share your comments and will recognize them for their dedication.Wishing you an enjoyable stay and looking forward to welcoming you back on your next visit.Kindest regards, Oana PopaQuality ManagerThe Ritz-Carlton, Doha

10/10 Excellent

Rupal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Would definitely stay again
Response from Oana Popa on 12 Feb 2023
Dear Rupal,Thank you for your feedback! Looking forward of welcoming you back!Regards,Oana PopaQuality Manager

2/10 Terrible

Sarah

Business traveller
Disliked: Staff & service
I could literally hear the people next door talking signing loud music all night and not person told them to keep it down. the worst part is the fact that they gave my room key to a guest without my permission or knowledge ... based on what? no one knows
Stayed 7 nights in Sep 2022
Response from Oana Popa on 8 Oct 2022
Dear Sarah,Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences caused, our team will be in contact with you.Regards,Oana PopaQuality Manager

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Oana Popa on 14 Jul 2022
Dear Ali, Thank you for taking the time to review our hotel. Kindly let me know if you have any additional feedback which can help us improve our services. Once again, thank you for your time and thank you for choosing The Ritz-Carlton Doha! Regards, Oana Popa Quality Manager

10/10 Excellent

wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio excelente ubicacion.
Stayed 6 nights in Jul 2022
Response from Oana P on 19 Jul 2022
Dear wilson, Thank you for taking the time and reviewing our hotel page! Warm regards, Oana Popa

10/10 Excellent

Scott

Stayed 2 nights in Jul 2022

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying in Doha, this is the place to stay!
Stayed 1 night in Jun 2022
Response from Oana Popa on 23 Jun 2022
Dear Anne, Thank you for taking the time and reviewing your stay with us! Looking forward to welcome you back in our hotel!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
This hotel give you and excellent service everyone no exception , every employee will give you the best service great place to stay I have been to a lot hotels around the world, this one is a 10 !!!
Stayed 5 nights in Jun 2022
Response from Oana Popa on 17 Jun 2022
Dear Richard, Thank you for your kind review! Looking forward of welcoming you back! Sincerely Oana Popa Quality Manager

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 4 nights at this beautiful hotel and were lucky to get access to the club lounge which is well worth paying extra for. All staff were very professional and polite in every area of the hotel. Food was excellent in the club lounge. Fantastic big gym if you're into your fitness while away. We will defiently be back one day in the near future!
Stayed 4 nights in May 2022
Response from Oana Popa on 13 Jun 2022
Dear Rhona, Thank you for your feedback! We aim to ensure that we provide our guests with full attention and excellent services to live up to every guest's expectations. Again thank you for sharing your positive comments and I will personally share your comments to our Ladies & Gentlemen. Sincerly, Oana Popa Quality Manager

10/10 Excellent

Rayhanul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEST HOTEL I HAVE EVER STAYED IN. I don’t normally write reviews but the hotel was amazing from the first minute. Ahmed the manager, Salim and Crystal at the front desk were very welcoming and upgraded us to an executive room with decorations and a cake on arrival. The housekeeping were so friendly and attentive especially Mohosin and Sohag. They always kept our room clean and made sure we was comfortable. The hotel itself is amazing. Big and well presented. The views were incredible but the best thing about the hotel was the staff! They really made the experience special. The breakfast was really good to with a wide selection of foods. Will definitely stay at this hotel again. Definitely a 5 star hotel, better then the 5* hotels in London.
Stayed 8 nights in May 2022
Response from Oana Popa on 11 Jun 2022
Dear Rayhanul, On behalf of all our Ladies and Gentlemen at The Ritz-Carlton, Doha, we would like to thank you for taking the time to share your feedback and experience. I am very delighted that you greatly enjoyed the warm welcome and the genuine care of our Ladies and Gentlemen during your stay. We aim to ensure that we provide our guests with full attention and excellent services to live up to every guest's expectations. Again thank you for sharing your positive comments and I will personally share your comments to our Ladies & Gentlemen, recognizing the outstanding work of Ahmed, Salim, Crystal, Mohsin, Sohag, as they truly showed the Ritz-Carlton legendary service. We look forward to welcoming you back in the future. Best regards, Oana Popa Quality Manager

4/10 Poor

Brooke

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Teyaqua, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 of my 4-day stay was spent calling security for extremely loud noises. When they finally identified the source of the noise I was ready to change rooms. I booked a suite and went to the property ahead of time to verify, on the day of check-in it was not what I saw previously nor was it what was advertised in the photos.
Stayed 4 nights in Apr 2022
Response from Oana Popa on 7 May 2022
Dear Teyaqua, Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Sincerely, Oana Popa Quality Manager

4/10 Poor

Massoud

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
They forgot to clean my room - the laundry was not entirely pressed - Room service brought the Arabic mezza without bread. Not good
Stayed 4 nights in Mar 2022
Response from Oana Popa on 24 Mar 2022
Dear Massoud, On behalf of our ladies and gentlemen I would like to apologize for not being able to meet your expectations. We will work to correct what you described because it does not meet our standards. Please accept my apologies once more! Sincerely, Oana Popa Quality Manager

10/10 Excellent

Abdulla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel.
Stayed 1 night in Feb 2022
Response from Oana Popa on 24 Feb 2022
Dear Mr. Abdulla, On behalf of all our Ladies and Gentlemen at The Ritz-Carlton, Doha, we would like to thank you for taking the time to share your feedback. We aim to ensure that we provide our guests with full attention and excellent services to live up to every guest's expectations. Again thank you for sharing your positive comments and I will personally share your comments to our Ladies & Gentlemen, recognizing their outstanding work. We look forward to welcoming you back in the future. Best regards, Oana Popa Quality Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular experience
Amazing experience. Every staff member I encountered was extremely friendly and helpful. Special shout out to the wonderful staff at Habanos, MinThi, Laith and Busan, if you get a chance to visit, I can’t recommend it highly enough.
Stayed 1 night in Dec 2021
Response from Oana Popa on 4 Jan 2022
Dear Rebecca On behalf of all our Ladies and Gentlemen at The Ritz-Carlton Doha, we would like to thank you for taking the time to share your feedback. I am very delighted that you enjoyed your stay with us and you had a chance to experience the genuine care and legendary service of our Ladies and Gentlemen. We aim to ensure that we provide our guests with full attention and excellent services to live up to every guest’s expectations. Again thank you for sharing your positive comments and I will personally share your comments to our Ladies and Gentlemen, recognizing their outstanding work, especially with Laith, Min Thi and Boussem, as they truly showed the Ritz-Carlton legendary service. Best regards, Oana Popa Quality Manager

10/10 Excellent

Fahad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Oana Popa on 7 Dec 2021
Dear Fahad, On behalf of the Ladies and Gentlemen of the Ritz-Carlton, Doha, thank you for choosing to stay with us and rating us. Sincerly, Oana Popa Quality Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and enjoyed stayed in this fantastic resort and I recommend for everyone.
Stayed 2 nights in Nov 2021
Response from Oana Popa on 4 Dec 2021
Dear Mohammed, On behalf of the Ladies and Gentlemen of the Ritz-Carlton, Doha, thank you for choosing to stay with us and sharing your remarkable feedback. It is with great pleasure reading your comment and I am happy that you enjoyed your stay with us. Our Ladies & Gentlemen strives to provide exceptional service to our guests and we are delighted that you felt that during your visit. Sincerely, Oana Popa, Quality Manager

4/10 Poor

AHMED

Disliked: Staff & service
Very bad service
Stayed 3 nights in Nov 2021
Response from Oana Popa on 4 Dec 2021
Dear Ahmed, Thank you for taking the time to rate our hotel. I would like to apologize for not being able to meet your expectations and you had experienced a service below our standards, Kindly share with me more details about your stay, we will use your feedback to improve our services. Sincerely, Oana Popa, Quality Manager oana-maria.popa@ritzcarlton.com

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff, always ready to help, feel like in the family.
Stayed 9 nights in Nov 2021
Response from Oana Popa on 1 Dec 2021
Dear Ms. Helen, On behalf of the Ladies and Gentlemen of the Ritz-Carlton, Doha, thank you for choosing to stay with us and sharing your remarkable feedback. It is with great pleasure reading your comments and I am happy that you enjoyed your stay with us. Our Ladies & Gentlemen strives to provide exceptional service to our guests and we are delighted that you felt that during your visit. We appreciate your trust, and we’ll do our best to continue to give you quality service. Your positive comments will definitely be shared to our Ladies and Gentlemen, as this will encourage them to continue delivering exceptional services to all our guests. Sincerely, OANA POPA Quality Manager oana-maria.popa@ritzcarlton.com