"My mother and sister stayed at this property together after hiking the spiritual pilgrimage Francigena through Italy and stopped in Siena for 2 nights and a day. Overall the property is very stunning appearance wise, clean and fairly updated. Felt very safe for us ladies alone. The restaurant options at the hotel was lovely for breakfast and dinner and convenient! I must highlight something that soured my taste to which I’d never experienced at any hotel before… it was very disappointing they tried to charge us $300 to wash and dry a single load of our clothes combined from hiking. Everything we owned was soiled and as tourists we had nowhere else to go but the hotel and they knew that. We purchased the meal packages and the stay at the hotel ( which wasn’t the cheapest mind you ) to rest and rejuvenate to continue on our trek but instead we had to detour our plans and wear dirty clothes another day and walk into Sienna while lugging everything to a nearby laundromat and wait half the day for it to finish when in all reality the hotel we were staying at should’ve been able to accommodate something simple like that for a FRACTION of $300. Huge inconvenience. To be honest it felt like some sort of tourist scam which we did not appreciate at all and is pretty inconsiderate for all travelers hikers or not period. Some of the staff were absolutely kind and helpful and some were quite snobby unfortunately."
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