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Reviews of The Suryaa New Delhi

5 out of 5
The Suryaa New Delhi
New Friends Colony, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 159 out of 445 reviews" "
Rating 8 - Good. 155 out of 445 reviews" "
Rating 6 - Okay. 63 out of 445 reviews" "
Rating 4 - Poor. 38 out of 445 reviews" "
Rating 2 - Terrible. 30 out of 445 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neftali, Montebello

Liked: Cleanliness, staff & service, property conditions & facilities
5⭐️
Stayed 2 nights in Mar 2024

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is in a great location send is about 10/15min drive away from the main attractions in central Delhi which make it very convenient. The buffet breakfast spread was also very good with live cooking counters. The rooms and some areas of the hotel are abit dated but make sure to request a newly renovated room on the 5th floor!
Stayed 3 nights in Feb 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Mar 2024

2/10 Terrible

Gurjoat

Disliked: Cleanliness, staff & service, property conditions & facilities
Faulty Towers
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mohammed

Business traveller
Liked: Staff & service
It’s ok
Stayed 1 night in Feb 2024

10/10 Excellent

Eileen

Stayed 2 nights in Jan 2024

10/10 Excellent

Carole

Stayed 3 nights in Jan 2024

4/10 Poor

Bineesh, LEAGUE CITY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Birbhadra

Travelled with partner
Property is decent but no way it deserves to be identified as 5 start
Stayed 3 nights in Dec 2023

10/10 Excellent

Kalpesh, Lutz

Stayed 1 night in Dec 2023

6/10 Okay

King

Travelled with partner
Liked: Staff & service
Outdated and low current (including very dim desk light, indication of insufficient electrical current) power outlets, no USB port connection, noisy toilet flush, bedding (comforter) semi-dry, but the hotel staffs are friendly and helpful!
Stayed 2 nights in Dec 2023

6/10 Okay

Jeanne

Public spaces 4 star, rooms 3 star (tired).
Stayed 1 night in Nov 2023

10/10 Excellent

Rajani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Girdhar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to market. Great food and service.
Stayed 2 nights in Nov 2023

4/10 Poor

Anthony

Travelled with group
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Rakes

Liked: Cleanliness, staff & service, property conditions & facilities
Tarif is high compared to room size and room standard
Stayed 1 night in Oct 2023

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Sep 2023

4/10 Poor

Yogesh

Travelled with family
Disliked: Room comfort
Average hotel , noisy and could not sleep
The hotels looks nice from inside , but as soon as we approached the front desk that’s when things start to go downhill, the staff on first impression are arrogant and don’t smile. Not what I expected upon arriving. They don’t give us the welcoming feeling. I traveled with my family of four from UK and booked two separate rooms. The hotel was doing renovations work on the floor above our room and they decided to place us on the floor below. On our first day we were out in the morning till evening so did not hear the noise . I wasn’t going to complain, there were a few flaws which I overlooked such as the lifts are rubbish and kept stopping at every floor, when you go for a swim there are swimming lessons occurring for non hotel guests, the instructors constantly shouting so you can’t relax at the pool. The front security staff looked grumpy and over worked!! , they only started smiling after I made the first move. The thing which threw me over the tipping point was on our second day , the construction work continued until 8pm at night and the noise is unbearable. There’s constant banging and drilling and felt our ceiling above was going to collapse. You can’t hear yourself think or get any sleep. I made a complaint but they did not provide a refund only slight reduction on my bill and this was after I vented my frustration to several managers and constant waiting around while they delegate their authority to the next manager. This Hotel not for me.
Stayed 3 nights in Aug 2023

8/10 Good

Vijay

Liked: Amenities
Wish property offered more vegan food options.
Stayed 4 nights in Aug 2023

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Good location
Stayed 2 nights in Jul 2023

6/10 Okay

Pankaj, Katy

Stayed 7 nights in Jun 2023

4/10 Poor

ROBERT

Stayed 24 nights in May 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and kind. The food at all of the restaurants was excellent. The facilities were excellent as well. Great stay.
Stayed 3 nights in Jun 2023
Response from The Suryaa New Delhi on 5 Jul 2023
Dear Mr. Kevin,Thank you for your kind feedback! We are delighted to hear that our staff provided helpful and kind service throughout your stay. It's great to know that you enjoyed the excellent food at all of our restaurants and found our facilities to be top-notch. We're thrilled to have provided you with a great stay, and we hope to welcome you back again in the future!Warm Regards, Greesh Bindra, Vice President Operations, The Suryaa New Delhi

10/10 Excellent

shaukat

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend hotels
Stayed 1 night in May 2023

6/10 Okay

Bharat

Stayed 2 nights in Mar 2023
Response from The Suryaa New Delhi on 12 Apr 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

6/10 Okay

sylvia

Business traveller
Disliked: Property conditions & facilities
Avoid the hotel if you can
The stay was average, but the last day was very disappointing. I had booked a car for 9:30 to the airport directly with the hotel, which showed up 45 minutes late. Very little response from the hotel staff. Additionally, I had already checked out and was having coffee in the reception area when someone from the hotel came up to me to say they had forgotten to charge me for a laundry service. The amount was not the issue, but I had paid the laundry service when the clothes was delivered to me, and not added it to my room. I tried to explain this to them several times, but they kept insisting that I owed 6 dollars. In the end I just gave in and paid the 6 dollars but this was very annoying. Instead of having a nice cup of coffee with my friend before leaving, I ended up in a discussion over laundry bills and upset for a very late ride to the airport. I would avoid this hotel.
Stayed 3 nights in Mar 2023
Response from VPO The Suryaa on 17 Apr 2023
Dear Ms. Sylvia, We realize your experience hasn't been at par with your expectations. Please be assured that proper investigation has been done for the matter and would like to inform you that the cash payment done for the laundry was adjusted against other services used by you in the hotel and hence the bill was still showing as pending. I am sorry that the team was not able to clear this confusion. Regarding the issue of delay in car, please be rest assured that this has been taken up with the respective team to ensure that none of our guests face this issue again. Your feedback is of utmost value to us and we would ensure seamless experience for our guests in the future. Warm Regards, Greesh Bindra, Vice President Operations

10/10 Excellent

sylvia

Travelled with group
Liked: Room comfort
Stayed 1 night in Mar 2023
Response from The Suryaa New Delhi on 12 Apr 2023
We are so happy to hear that. Thank you so much for the feedback.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

8/10 Good

Sayed

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from The Suryaa New Delhi on 13 Apr 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

4/10 Poor

SANJAYA

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at the Suryaa in order to be close to the Fortis Escort Hospital where my brother was undergoing a complex medical procedure. It was convenient for that reason. The front desk staff were not very helpful when needed. However, the housekeeping staff taking care of our 2 rooms were a delight...namely Mahesh and his team. They were super accomodating and supportive.
Stayed 7 nights in Aug 2022
Response from Tonoy on 5 Sept 2022
Greeting from The Suryaa New Delhi!Dear Sanjaya,we are extremely sorry for the inconvenience caused by our team during your stay. We have kept a note of the issues and will be positively addressed by the concern department. We hope you give us another chance to give you a memorable experience.Tonoy Ghosh Dastidar(Marketing Supervisor)

8/10 Good

naved, Sioux Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience !
Stayed 1 night in Feb 2020
Response from Tonoy on 5 Sept 2022
Greetings from The Suryaa New Delhi!!Dear Naved,We are glad that we could give you a memorable experience. Looking forward to have you back with us.Tonoy Ghosh Dastidar(Marketing Supervisor)

8/10 Good

huma

Stayed 1 night in Jul 2022

2/10 Terrible

Gaurav

Extremely poor
They Let me Check in , They said there is no booking Also Dont accept Australian Govt. Issued Driving Licence as Id ,.. which is Acceptable worldwide
Stayed 1 night in Jun 2022

8/10 Good

Vishalaksha

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Irfana

Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Can't stay here ever.
The Hotel needs serious upgrades, the rooms are falling apart, bathroom are dirty. Towels and Lenin must be 10 years old. Stinking dirty carpets. However the staff in the morning was good, the staff in the night were sleeping, couldn't even send the luggage in the room inspite of they offering to drop it.
Stayed 1 night in May 2022

10/10 Excellent

Amardeep

Stayed 1 night in Mar 2022

2/10 Terrible

Rohit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not 5 star. Completely disappointed with quality of the room , restaurant, front desk. If we order the food to the room, then we need to settle the amount immediately!!!
Stayed 3 nights in Feb 2022

6/10 Okay

Rob

Travelled with group
Liked: Staff & service
Needs to be remodeled
Service was wonderful but the hotel needs some work for a 4 star hotel.
Stayed 4 nights in Dec 2021

8/10 Good

Gourchand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good and clean. Checkin can be a bit quicker though
Stayed 1 night in Nov 2021

6/10 Okay

Mayank, Redmond

Liked: Cleanliness
Stayed 2 nights in Nov 2021

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Helpful staff
Stayed 1 night in Oct 2021

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and well maintained neet ness ok, staff is helpful
Stayed 3 nights in Mar 2020
Response from Dilpreet Kaur on 18 Mar 2020
Dear Guest, Greetings from The Suryaa New Delhi! We thank you to spare time for this candid review and glad to know your stay was comfortable at The Suryaa. We look forward to welcoming you in near future too. Warm Regards, Dilpreet Kaur

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dilpreet Kaur on 14 Jan 2020
Dear Guest, Greetings from The Suryaa New Delhi! We thank you for sharing your feedback. It gives us satisfaction to know that our guest's stay was comfortable and we have been able to live up to the expectations. We certainly look forward to welcoming you in near future too. Warm Regards, Dilpreet Kaur Revenue Manager

4/10 Poor

V

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not very happy with the hotel . They had so much of issue with slightest of noise level due to talking in the room.
Stayed 4 nights in Dec 2019
Response from Dilpreet Kaur on 23 Dec 2019
Dear Guest, Greetings from The Suryaa New Delhi! It was a pleasure having you stay with us and thank you for your valuable feedback. However, we are deeply concerned about your feedback. Our efforts are always to make our guests stay comfortable and also to ensure that there should be any inconvenience. We at the Suryaa are committed to consistently provide efficient and discrete service to our guest. Warm Regards, Dilpreet Kaur