Pool

Reviews of The Pearl

3.5 out of 5
The Pearl
8721/1 Desh Bandhu Gupta Rd, Paharganj, New Delhi, Delhi N.C.R

Reviews

7.6

Good

Rating 10 - Excellent. 156 out of 396 reviews" "
Rating 8 - Good. 115 out of 396 reviews" "
Rating 6 - Okay. 60 out of 396 reviews" "
Rating 4 - Poor. 34 out of 396 reviews" "
Rating 2 - Terrible. 31 out of 396 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

2.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

javeed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
really bad
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called and confirmed before taking a taxi to hotel, they said ok, but when I reached hotel they absurdly said hotel is full and wanted to cheat me by taking to some other hotel, very very very very bad people , I made a police complaint, they wasted 3 hours of mine, frustrating that's the least to say of these idiots
Stayed 2 nights in Oct 2019

2/10 Terrible

frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
I stayed here at the Pearl seven years ago. I rated it highly back then. However there has not been one Rupee spent on maintenance since then. The fridge was broken, the sheets were stained and anything but clean, the lighting was poor, the Internet was marginal, The hot water was barely warm and the bathroom smelled like a urinal. The breakfast buffet was laughable. I advise you to avoid this hotel. Don’t stay here!
Stayed 3 nights in Apr 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
I thought the hotel looked glitzy from the outside and as you walked inside. The room was comfortable and the room service was very good.
Stayed 3 nights in Mar 2018

4/10 Poor

Ram

Disliked: Property conditions & facilities, room comfort
Very noisy and dirty
This hotel has not been taken care of, the bathroom needs to be cleaned. The faucet was dirty and looked like never been cleaned. This hotel has speakers in the hallway and they play loud music over it. We had very loud guest across our room and he was yelling at her daughters with their room door open at the middle of the night and non of the hotel staff cared to stop that. I didn't expected to be this bad and i will not stay at this place again or recommend to anyone.

8/10 Good

norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Hotel management was very helpful and accommodating. Awesome breakfast
Stayed 3 nights in Mar 2018

8/10 Good

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice and clean but a little bit hard to get to

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
It was dirty, hot water, no toilet rolls.
Stayed 2 nights in Feb 2018

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Delhi experience
Great staff very helpful good breakfast different choice each day.Good room service clean room every day.Toiletries replenished daily.An amazing travel manager who organised train journeys and flight for us.Clean tidy hotel all round.Area is a bit rough but we'll located MacDonald two doors away from hotel A great stay will definitely be going back when in Delhi
Stayed 4 nights in Feb 2018

10/10 Excellent

Manizha, Kabul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for short stay ! Manager is a very humble human being
Stayed 7 nights in Jan 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

Fawad, Dhaka

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
good location having access to main road
hot water was not ensured all the time. Slippers were not available.
Stayed 4 nights in Dec 2017

6/10 Okay

Fawad, Dhaka, Bangladesh

Disliked: Property conditions & facilities, room comfort
Not very good hotel
We booked a family room, but there were no slippers in the room considering it was a winter period. And we had to ask for the hot water as it was not found always in the bathroom. The electric kettle was not functioning properly and after complaining, it was replaced, but with same defect.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place to stay New Delhi
* Pleasant stay * Food well cooked * Helpful staffs * Good location * Hotel need renovation which is on process
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from Hotel Management on 20 Oct 2017
Dear Guest, Thank you very much for sharing your review. We are glad to note your positive feedback and it motivates us to serve you the best. Your comments on our services & staff are highly appreciated. Thank you for recommending our hotel to your families and friends. We look forward to the opportunity of welcoming you again. Warm Regards, The Pearl

10/10 Excellent

Amandeep, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for couples and families
If I remember, I am staying at this property for the fourth time and it never fails to deliver. Everything about this property was excellent and I can not fault it. Great location, it's very easy to get around the city by metro or taxi. Clean, spacious and modern rooms, the bathroom was just perfect with all the amenities such as shower gel, soaps, clean towels, hair dryer and so on. Breakfast choices were pretty good, and dinner was just amazing.
Stayed 1 night in Sep 2017
Response from The Pearl on 3 Oct 2017
Dear Guest, Thank you for taking the time out to put up a review. We are pleased to know that you had a comfortable and enjoyable stay with us. It is indeed a pleasure to witness your appreciation for our hotel and housekeeping standards. It has been our constant endeavor as a team to provide the best of the hotel to all our guests. While we thank you once again for appreciating our hotel as a whole. We look forward to getting your continued support and patronage in future to come. Thank you, Best Regards, The Pearl

6/10 Okay

manjit

Liked: Room comfort
Disliked: Staff & service
1-2 star. Not what it says on the packet
I'm quite good with reviews. Found the hotel to be deceiving from the website. Gym only had 2 machines working. A pile of mattresses in the corner and a cot. No free weights. A lat pull machine not working. And other gym equipment out of order. I was duped into a taxi service that I paid over the odds for. They are all in a money making circle. From the taxi firm to the driver to the tour guide. Who only takes you to shops that he's affiliated with and makes his commission from. I'm sure that the people there assume I don't work for my money and mine grows on trees. Therefore it's ok to over charge me and make me buy there services. Don't take there taxi it's over budget. Use a 3 wheeler to take you around the city. Don't get a tour guide. Do it yourself. Your very safe. Just watch out for pick pocketing. General employees at the hotel are lovely. Helpful and pleasant.
Stayed 2 nights in Jul 2017
Response from Hotel Management on 21 Jul 2017
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the short comings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We hope you will give us another opportunity to welcome you back to our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stays with us are enjoyable. Once again, We are sorry that you were disappointed on this occasion and we do hope you will return to our hotel. Thank you, The Pearl

10/10 Excellent

Karima, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money 
Great location, most tourist attractions are a few minutes away by taxi. The personnel are very friendly. Beds comfortable. Breakfast is good, although it can be improved (more items can be added especially for non-vegetarians).
Response from The Pearl on 18 Jul 2017
Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again. Warm Regards, The Pearl

10/10 Excellent

Christian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around a great hotel
Close to the metro station, which is a very convenient option for getting around the city. There are many restaurants nearby. The hotel staff was very professional and reliable and helped us with everything we needed throughout the stay. The rooms were immaculate and the free WiFi facilities was a big plus.

8/10 Good

LILIAN, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for spend a night
Standard of the room depending on the room categories. We chose a deluxe double room, which was very spacious and large, but sometimes noisy. The roof terrace is so good and well maintained. The food was a little pricey but very tasty.

10/10 Excellent

Elisa, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Room we booked was bigger than we expected, and was very modern and clean with very comfortable beds and bedding. Bathroom was very spacious and the shower has the best water pressure I have ever had. The location is great, close to all means of transportation and attractions.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
I booked and paid for a room for 3 nights and emailed the hotel before our stay to inform them that we would be arriving late (2/3am) they replied and thanked me for letting them know. When we arrived at 3am they informed us that the hotel was fully booked and they would have to transfer us to their sister hotel. No apologies or explanation to why they had booked the room we paid for. We were then walked down a dark street to another hotel where two men loitered in our room for a tip before we had to ask them to leave. Breakfast at this sister hotel was a joke and the rooms were horrible. We returned to the Pearl to ask about our room (they said they would come and get us) again no apologies or mention of a refund. We eventually moved back but the whole situation was ridiculous and not a good start to our trip.

6/10 Okay

CONRAD

Liked: Cleanliness

10/10 Excellent

Sarb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price!
Hotel was great! Clean, Service was great! Only complaint was a blue light in my room. I couldn't turn off. Close to 2 Metro stations. Great family room if you are traveling with 3 people.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location & Value, Smart and Clean Hotel
At the price the Pearl is a really excellent choice for a 4 day stay part business part leisure. I asked for a quiet room and despite being on a very busy street I was able to sleep well. The room was smartly decorated, the shower was excellent, the bed was comfortable. Breakfast was perfect with toast, cereals, fruit and Indian hot dishes. The outside terrace added a feeling of space and I had my breakfast there each day. Staff were very helpful and solved problems (minor issues with wifi and keys) quickly. The wi-fi was reliable if a bit slow. Also, I was never hassled for extra services, which was very welcome. Places can be hard to find in Delhi and maps are not great and rickshaw drivers English is limited. So, have the name and address written down. Take the airport metro to New Delhi Railway station ($1) and then get show the address to a rickshaw driver to get you there (5 minutes, $1). Getting back to New Delhi station and using the metro to get close to places is ideal. The Yellow line takes you to almost everywhere you want. Then take a rickshaw to finish the journey. The street is a messy hotch-potch of mainly building supply shops but fine to walk down and McDonalds(!) is almost next door. Better than that get a veggie tandoori platter from Haldirams just a bit further up. Fantastic. Then walk up to the first proper left turn away from the station and it takes you into the bazaar.

8/10 Good

Dan, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel close to main train station
Rooftop restaurant, actual Indian food in the breakfast buffet. Everything was clean and worked. I already had an Agra train ticket, but the travel desk manager tried to convince me that my train is often canceled and he could book a private driver for me. Didn't work, train departed as scheduled, too.

8/10 Good

Bernie, Wash DC

Liked: Staff & service
The Pearl Ok for Budget Stay

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Hotel near city rail station
No hot water for 3 days but a comfortable room. Not friendly front of house staff.

6/10 Okay

Todd

Liked: Cleanliness
Depressed area- nice hotel
Hotel was fine... food fine... the area was very dirty, sad and depressed... do not go for a walk... get a taxi...

10/10 Excellent

ROBIMOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
The place was good for its worth, they were very helpful (Specially Sachin) and accommodated all of our needs

6/10 Okay

Verified traveller

Good enough for the price
We stayed here for 2 weeks. Overall ok and good enough for the price. Room/food: Room was not 100% clean but the cleaning staff responded well to our requests. It was comfortable enough. Breakfast was ok. Some of the room service food was quite good but not all. Staff: Cleaning staff and room service staff were great. Reception staff/manager are not so friendly and made us do an advance payment halfway through our stay. It was not so clearly explained to us at first so we felt uncomfortable. We were also told our room key had to be reactivated every single day because that's all the software would allow. Halfway through our stay one very kind staff member in the lobby activated our room key for the remainder of our stay. So the software story was not true. That staff member remained very kind and helpful throughout our stay. We let reception know several hours in advance when we would check-out. Upon check-out they requested cash. No one carries that large amount of cash and they did not tell us earlier. We managed to convince them to let us pay with card. Location: The location does not feel safe at night but this is where all the budget hotels are. If you want to feel more secure, stay near Connaught Place (for a higher price). This hotel is still pretty convenient for accessing the metro.

4/10 Poor

James, USA

Disliked: Staff & service, property conditions & facilities
nice hotel. poor maintenance and service.
The facade of the hotel looks very impressive, however guest service is poor at best. There is a door man but he rarely opens the door. There is no greeting from hotel staff and when you need something they will talk to each other in Hindi instead of addressing you. The room is comfortable and quiet when the balcony door is shut. The balcony door does not lock however and one could easily step onto my balcony from the adjacent room. The in-room safe was not working properly. The showerhead was not working properly and you need to at and flush with the wall to shower. The drain is slow and the water quickly pools the entire floor. I expressed this to housekeeping to no avail. Same day Laundry service is expensive, the same price you would pay at a five star hotel. Laundry wasn't returned until after I called for it. The laundry was returned wrapped in a newspaper and still wet. The clothes were not cleaned well. When I expressed my concerns to the front desk the only solution offered was to take the wet clothes and return them after another 24 hours. After being caught in a two hour downpour I returned to my hotel and was unable to take a hot shower. I called the front desk and was told after some time the hot water would come. Thirty minutes later the water is still cold. When I spoke to them they said they shut the hot water off to save money during the warm months and I would have to ask first to take a hot shower. Guests shouldn't have to ask to shower in a three star

2/10 Terrible

sanket, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrost exprience from expedia
I book a hotel through expedia, but when i reach there i found that non of booking of that name that most terrible exprience from expedia

8/10 Good

I am from U K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good food . Nice and clean. Tension free. Good scrvice front staff.

8/10 Good

Daniel, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything was fine except the loud noise from the neighborhood

8/10 Good

shaun, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but good clean and comfortable hotel
This hotel is staffed by very friendly and helpful people. English speaking. Spa tub a bonus on a rather cute little roof terrace. Breakfast was enjoyable and varied. Maybe a more relaxing chair in the bedroom would be a bonus, but other than that excellent value for money. They were repainting the hallways whilst I was there and had very good overall commitment to the maintenance of the building.

8/10 Good

Nirmal, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked after us excellent service WiFi was good and all shops were in local locality.

10/10 Excellent

Matthew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxurious hotel at a reasonable price
We were so happy to have chosen this hotel as it truly made our stay that much more special. Rooms were spacious and comfortable. The staff were brilliant and attentive, they made us feel like home, also helped us with restaurant recommendations and had arranged a taxi for us to city sightseeing.

10/10 Excellent

Fardin, Afghanistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Compare to other hotels at this area of Delhi is very good hotel. Worth of money.

10/10 Excellent

Klaus, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and pleasant stay
I had a very short stay at this hotel, but the experience was very pleasant and would recommend this great hotel for both business travelers and leisure as well. The staff were exceptionally friendly, welcoming and provided us superb service throughout our stay.

8/10 Good

Stephen, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great introduction to Delhi.
Noisy on the roadside room. Take a back room. Good location to red fort and monuments. Friendly staff.
Response from Hotel Management on 23 Jul 2016
We appreciate your kind words for us and also looking forward to see you stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place at an excellent price
Everything in this hotel was extraordinary. The staff was one of the friendliest I have ever experienced. The hotel was spotless and the room very clean and comfortable.
Response from Hotel Management on 18 May 2016
Thank you so much for appreciating our efforts and services and we are glad to hear that you had a great stay with us and it was a pleasure having you as our guests. Hope that you would continue to stay with us again in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service and experience
I can only speak for the service of the hotel and not the rooms- because we never got our room. After arriving to check in- they told us that the room we booked was not available and that we would instead need to stay at another hotel they arranged for us. After hours of trying to be refunded or actually staying there- we were shipped off to the other hotel at 10:30 at night to a terribly dirty room without a working shower, clean sheets, or towels. No "I'm sorry for the inconvenience". And no refund. I almost never write bad reviews but I would really hate for this to happen to someone else.
Response from Hotel Management on 23 Jul 2016
We are really sorry to hear that you were not happy with our service and faced lot of troubles. We have noted the things that you find were lacking in our services and we appreciate the same and let us assure you that we are working towards the same. Hope that you will give us another chance of service.

6/10 Okay

joginder, Germany

Disliked: Cleanliness
It was good
Response from Hotel Management on 23 Jul 2016
We appreciate your kind words for us and also looking forward to see you stay with us again.

2/10 Terrible

Ann, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
I spent two nights here with a group of family and friends. Big mistake! On arrival the lobby area was bright, clean and welcoming. Unfortunately this standard was not maintained throughout the rest of the hotel. The rest of the hotel was very tired looking and in need of a great deal of TLC. This I could have tolerated if the rooms had been at all clean. The bed was one I got into reluctantly. The only word to describe the bathroom was disgusting. Basic cleanliness is a must for any establishment of this kind - this hotel fell well short of this requirement. This is not how a hotel should be presented to paying guests.
Response from Hotel Management on 18 May 2016
We are really sorry to hear that you were not happy with our service and we have noted the things that you find were lacking in our services and rooms and we appreciate the same and let us assure you that we are working towards the same. Hope that your will give us a second chance to help change your view about our services.

8/10 Good

Megan, Fort St. John, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, call for hot water
The hotel was great, they were very accommodating, especially when we decided to have an impromptu family reunion in their little restaurant and terrace. Beds were great, and housekeeping was wonderful. The only things u was a bit frustrated with was I didn't know that I had to contact the front desk to get hot water in the shower. It also would have been nice if the hot tub looked clean.

6/10 Okay

joginder

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 23 Jul 2016
Thank you for taking time to rate our services and your stay experience with us.

10/10 Excellent

Melvin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it.
Hotel staff was incredible and very helpful. This hotel was in a very busy street, but our room was very quite and relaxing. The location was excellent, close to the the city center and a short drive you can easily come up with many good shopping streets and cafes.
Response from Hotel Management on 18 May 2016
Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.