Lobby sitting area

Reviews of Hotel Amax Inn

2.5 out of 5
Hotel Amax Inn
8145/6, Arakashan Road, Pahar Ganj, New Delhi, Delhi N.C.R

Reviews

6.4
Rating 10 - Excellent. 7 out of 77 reviews" "
Rating 8 - Good. 27 out of 77 reviews" "
Rating 6 - Okay. 22 out of 77 reviews" "
Rating 4 - Poor. 11 out of 77 reviews" "
Rating 2 - Terrible. 10 out of 77 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hawlader

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is dirty hotel, too much bad smile, I checked late that’s why stay few hours than left. Toilet too duty, no toilet rolls, no water tap no shawer line. This for street people’s.
Stayed 2 nights in Mar 2024
Response from Manish on 8 Mar 2024
Good morning Sorry for inconvenience you have . At time of Check-in you didn't disclose about pre booking , you want to see the Room. We show you what we have available at that time & let you know about Room rates also .After satisfy with Room & you tell us that you had a pre booking & want to check in Luxury Room , we told you that you had booked a Deluxe Room but you ask for check in luxury Room with same booking.The problem start from that time. But we still trying our best to provide you good Service.You Check out Early also , we still don't charge for 2 days , still Charge only for One day as you had booked for 2 nights.We again Sorry for inconvenience you had . With RegardsHotel Staff

2/10 Terrible

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

urmil

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash
Stayed 9 nights in Oct 2023

6/10 Okay

John

Disliked: Staff & service, room comfort
Bad first impressions with two members of staff hassling me about buying travel tickets before I’d even checked in. Room was an ok space, but couldn’t get antiquated AC to work and ceiling fan was so loud as to make sleep difficult. Minimal natural light from the window opening out onto a wall a foot or so away. Did seem to have on demand hot water, unlike some places in the area. Sure it’s cheap, but there are other better places nearby for similar price.
Stayed 1 night in Oct 2023

4/10 Poor

Mylan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service was prompt. Most staffs were Nepalis men, they do not greet, smike, or speak much and do not offer any assistance unless you ask. Dirty tea kettle in room and refrigerator, toilet flushed very slow. Most of tv programs were not available and programs were not recharge so we were not able to watch anything for 2 days. Menu from restaurant are small and very few choices, but food was ok.
Stayed 5 nights in Apr 2023

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness
Room stunk of cigarette smoke from previous occupants. Rooms need a serious deep clean to freshen. Often noisy in hotel (aside from the noise of Arakashan Rd).
Stayed 4 nights in Feb 2023

8/10 Good

Jill

Stayed 2 nights in Feb 2023

2/10 Terrible

Amirali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay pls avoid
Worst experience, pls avoid staying at this hotel as the rooms are shabby, doors does not lock, bathroom has leakage, lift was not working, staff was helpful but were constrained due to their working limitations I would rate this hotel as 1 star Pls avoid this hotel... or be ready to write a bad review.
Stayed 2 nights in Jan 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel may have seen better times, but it definitely not worth the 4,200 rupees that they charge me per night. It is a depressing place, with perhaps clean but they were definitely grey (from endless washing and drying in the local polluted air). The roof top restaurant is a roof, but not top, as it is surrounded by other roofs with water tanks, washing lines, etc. and there is no restaurant. The food is brought to you from the same place as the room service is brought. All I saw there was a british guy, wrapped in a blanket against the cold night who read about it a roof top restaurant in the Lonely Planet (I read what they wrote about the place, and I don't think they were ever in it). All in all, not a good experience. I booked in advance, but left the next morning.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with family very near toNDLS,very helpful staff
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Property was very good. Desk attendant tried to scam us into paying taxes on the hotel booking, which were already paid to Expedia with a notation that they are passed onto the vendor. Was definitely a scam, given up by some of his statements "Most people don't realise that they have to pay the taxes locally" plus others give away statements. Hotel was very good but just warning others to check their Expedia invoice to avoid paying taxes twice.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice friendly staff. Very good food. Serves alcohol. Noisy rooms that don't look like the photos. Damp bedding. Cold room. Reception staff unabie to buy train tickets despite pestering us to do so.
Stayed 3 nights in Jan 2019

6/10 Okay

DEB

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is located in a very congested and dirty area close to new delhi railway station.Airport link metro is close-by.Hotel stuff was friendly.The room we were given was small(atleast compared to the pictures) and wasn't very clean as well.Although during next day's room service they cleaned it properly.The hotel can be consdered if you are on a tight budget in delhi.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The location of the hotel was bad....the path to the entrance was so bad it was difficult to manoeuvre the bags. Otherwise all else was ok
Stayed 1 night in Dec 2018
Response from anil on 1 Jan 2019
Dear Guest Greetings from Hotel Amax Inn, Thank you for sharing your valuable feedback. Dear we will try to do the best for our Entrance. Our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are extremely delighted to know that you had a memorable experience during your recent stay with us and we are very pleased to note your appreciative comments on the hotel facilities and the service provided by our staff. The entire team feels privileged and honored by your kind words of appreciation. We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you again in the near future. Thanks & Regards, Anil Dehal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very friendly. The breakfast was delicious. I would highly recommend Hotel Amax Inn.
Stayed 1 night in Nov 2018
Response from Anil on 1 Jan 2019
Dear Guest, Thanks for your Review for Hotel Amax Inn. And telling feel like home . We appreciate you time for writing such a Great Review . Our Guest feedback is everything for us. We love our Guest and thanks to them for their support. Dear thanks for appreciating my staff for helping you . I also thanks you for giving us support because its works well and you want to do more good for our beloved Guest. We feel happy that we full fill your requirements and you was satisfied with us. Your all the the Reviews inspired my staff for doing more better. Thats way we love our Guest. With regards Anil Dehal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Anil on 13 Aug 2018
Dear Victoria, Thanks for your review and ffedback . We appriciate your time for writing review. We will try our best to do better where we missing and next time we should get 100% in all fied. We love to see you agin. With regards Anil Dehal

10/10 Excellent

Derik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet (great AC!)
Love our stay at this clean and quiet budget inn in Delhi. Loud and dirty in the streets. Quiet clean retreat inside the hotel and room. Excellent AC.
Response from Anil on 14 May 2018
Dear Derik, Thanks for your Review . We appriciate your time for writing such a Review. you are also Wonderful Guest. Guest feedback is like tonic for me and my staff. We love to see you again. With Regards Anil Dehal

10/10 Excellent

Am, Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good place to stay. I would recommend this place to anyone who is looking for a stay near NDLS
Stayed 1 night in Apr 2018
Response from Anil on 4 May 2018
Thanks a lot for your Review. You are lovely cuest very cool and adjustable. Guest Review is real feedback for us. We love ot see you again. Please Review us alos on Trip advisor please. With Regards Anil Dehal

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice terrace and friendly staff
The staff are extremely helpful, quick and very friendly. The terrace is perfect to relax in the breeze and the food is excellent and reasonably priced. We used their pickup service from the airport as we arrived at 1am and it worked out perfect and our room was ready when we arrived. The room was spacious and clean, the showers were hot and the wifi worked well. The bed was comfy though could have used an extra sheet instead of the felt blankets and the a/c didn’t work for whatever reason but it wasn’t needed during our stay. The hotel also organized us to take a Tuk Tuk to New Delhi Train Station for a good price without the hassle of having to negotiate. The only thing we didn’t really care for was the area on the way to the station, walking that way was a bit dodgy and I would suggest walking to Ramakrishna Ashram Marg Station instead and take the Metro.
Stayed 5 nights in Feb 2018
Response from Anil on 13 Aug 2018
Dear Anonymous , Thanks for your Review . We appriciate your time for writing such a Review. you are also Wonderful Guest. Guest feedback is like tonic for me and my staff. We love to see you again. With Regards Anil Dehal

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great staff
Clean and comfortable rooms, quite noisy but to be expected with the area. Food on roof really good, especially the veg thali! Good luggage storage area, and let us stay in the lobby for hours when our train was delayed after our stay.
Stayed 1 night in Jan 2018
Response from Anil on 13 Aug 2018
Dear Sam, Greetings from Hotel Amax Inn . Thank you for sharing your valuable feedback. Our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are extremely delighted to know that you had a memorable experience during your recent stay with us and we are very pleased to note your appreciative comments on the hotel facilities and the service provided by our staff. The entire team feels privileged and honored by your kind words of appreciation. We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you again in the near future. With Regards Anil Dehal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel did not have room the first night we booked - offered us a room in another hotel. Stayed at Amax for second and third night. Staff is great - friendly and helpful. Room was smaller than pictured. Hot water, AC working. Loud from other guests and vehicles on street. Bed is ok; pillow is thin. Clean. Good location.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Rooftop restaurant was not great although the food was tasty. Room was small but clean. We booked a driver to take us through the rest of our trip (Agra-Pushkar-Jodphur-Jaipur-Delhi). They gave us a good price - ~£13 per day per person for two people. If they offer to book trains for you and say there aren't any seats left DON'T believe them. Go to another travel agent (plenty on the same road) and ask the to book trains for you.
Stayed 1 night in Jul 2017
Response from Anil on 13 Aug 2018
Dear Anonymous, Greetings from Hotel Amax Inn . Thank you for sharing your valuable feedback. Our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are extremely delighted to know that you had a memorable experience during your recent stay with us and we are very pleased to note your appreciative comments on the hotel facilities and the service provided by our staff. The entire team feels privileged and honored by your kind words of appreciation for our travel services. We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you again in the near future. With Regards Anil Dehal

8/10 Good

Naomi, United Kingdom

Liked: Staff & service
Perfect for backpackers, friendly staff
A clean but simole room, central location for exploring by bike or tuk tuk, staff are helpful when requiring to book trips from dehli. Food is pleasant. Wifi excellent. Perfect for backpackers.
Stayed 2 nights in Jun 2017
Response from Anil Dehal on 15 Jul 2017
Dear Naomi, Thanks a lot for your Review on Expedia. You are wonderful Guest. You are cool and adjustable. Your Review gives us Tonic and me and my staff work more hard to win the Heart of out guest. We love to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel, very different from photographs
Do not recommend anyone staying. Hotel is very different from photograph. There is no hot shower and the bed is uncomfortable. Blanket is quite dirty and it gives u the itch.

4/10 Poor

Marly

Disliked: Staff & service, room comfort
I didn't like the service, the charge were more as it said in the internet page, no hot water really

4/10 Poor

James, UK

Disliked: Staff & service
Relatively nice hotel for the price
Hotel double booked us on arrival so sent us to a neighbouring hotel. This one was not as nice and right on the street so very noisy. They then tried to charge us the full amount when checking out even though on checkin we had discussed a reduced rate due to the double booking.

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but "no guests" policy is frustrating
Good rooms for the price. Best shower I've had in India, strong pressure and very hot water. Quiet lane off the main road. Close to train station. There's no guests allowed, so if you fancy your hand at tinder then find a different hotel.
Response from Anil on 13 Aug 2018
Dear Bryce, Thank you for taking time to review us on Trip Advisor and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. Dear Guests are not allowed just fo the safety of Guests. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Deahl

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun & friendly
Anil is super friendly & always accommodating!
Response from Anil on 13 Aug 2018
Dear Daniel, Thank you for taking time to review us on Trip Advisor and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

6/10 Okay

Clifford

Amax Inn good and bad
Our first stay was very good and they arranged a tour of Rajasthan for us and another night there on our return. We arranged to stay another night after a short trip north before leaving for Nepal but when we got back at 1.30am (train was late) we were told they were full and would put us up in one of their other hotels nearby. It turned out to be substandard, very noisy, broken shower,etc and we had a sleepless night.
Response from Anil on 13 Aug 2018
Dear Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

8/10 Good

JAy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly a nice hotel
Surprising a very nice hotel. Very good staff and services. This hotel is a hidden gem, as the surroundings of this hotel say otherwise.
Response from Anil on 13 Aug 2018
Dear Orbitz, Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

8/10 Good

michael, Baltimore

Liked: Cleanliness, staff & service, room comfort
Good Budget Hotel With Excellent Service
I began my trip in India at Hotel Amax Inn. Airport pick-up for a reasonable fee was a definite benefit. Hotel staff were welcoming, helpful throughout my stay. The room was spotlessly clean and the service excellent. Definitely exceeded my expectations for a budget hotel.
Response from Anil on 13 Aug 2018
Dear Anonymous, Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

6/10 Okay

Rohit, Buldana

Liked: Cleanliness, staff & service, room comfort
Delhi stay
We booked 2 rooms 1 was very good and the other was really very bad switches were not working. But still every thing was fine.

4/10 Poor

Seppo, Helsinki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Low point of Indian customer service
Indian hotels generally don't understand customer service, but this was the low point during my trip. I've booked a double room, so they ask how many of us are staying there. I explain that I'll sleep there alone and my two friends are flying off in the evening. After signing in, they say that visitors are not allowed in the hotel room. I explain that we slept in the train last night and my friends would just change their clothes and brush their teeth before their overnight flight. "Not possible". So I suggest they book another room. "No more rooms available". So I suggest they pay something for the possibility to brush their teeth in my room. "Guests are not allowed in the room". So I suggest they check in to my room, as I have a double room, but even that's not possible anymore. My friends have to wait in the lobby in dirty clothes. The room is clean, hot water is working in the morning and at other times when asked for. WiFi is not working. I booked a "luxury room" with A/C because it's cold. The room is cold and the A/C is not working. I'm being told that the A/C can be used only for cooling. The location is a relatively quiet street in Paharganj, which I didn't find that nice neighborhood.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, room comfort
Great location, helpful trustworthy staff
Very helpfull staff, clean rooms, 5 minute walk from station, nice rooftop and food to escape hectic area. good transfer service from the airport.
Response from Anil on 13 Aug 2018
Dear Lucy, Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

8/10 Good

Harish, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, awesome service & friendly owner.
It was a good stay. The room was good, clean & maintained. The room service was very proactive & served me delicious food. The hotel owner is a very friendly guy. overall a good stay and the hotel is worth the price. Cheers!
Response from Anil on 13 Aug 2018
Dear Guest, Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Anil on 13 Aug 2018
Dear Guest Thank you for taking time to review us on Expedia and also for posting your generous compliments. We are delighted that you enjoyed your stay . My team and I are inspired by your comments and look forward to your continued stay .. We take this opportunity to assure you of our best attention and services at all times. Regards Anil Dehal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

rich -eylein

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

rich -eylein

WATCH OUT FOR DOUBLE CHARGING YOU !!!!!
CAUTION- BE CAREFULL !!they will when you are checking out; charge you again for taxes you prepaid on your hotels.com booking also they tryed to collect for taxi booking that I had previously paid them!!!!!!!

8/10 Good

steve, Front Royal, Varanasi.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy and safe
Not fancy but felt safe and have plans on staying there again before I leave India

6/10 Okay

Jolene, Canada

Liked: Staff & service
Disliked: Room comfort
Adequate, safe place to stay
Tucked into a side ally of a busy street, there is plenty of restaurants and convenience stores around Amax Inn. The staff was very friendly and eager to please, taking care of requests, arranging drivers, suggesting places to visit. The rooms were adequate, with clean bathroom, tv with many channels, comfortable bed. Rooms were only cleaned upon request, and towels and bedspreads were not as clean as they could have been. Without any top sheet, it seemed a little sketchy to have the bedspread as the only cover, as it was not a duvet, but just a fuzzy heavy blanket. Noise traveled easily up the stairwell, especially at night, but closing the bathroom door helped somewhat.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Generally clean and pleasant
The location was not easy to find, we were lucky to meet a very helpful Indian man who led us there. The room was clean and comfortable but generally the area is very loud, sleep was difficult. The staff was helpful and pleasant.

8/10 Good

Jaya Srinivasan V, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay.
Its a good stay. Surrounding area was a bit bad.

2/10 Terrible

J, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong room provided / Rude and aggressive manager
Upon arrival given the wrong room. Paid for a 'deluxe' and given a BASIC room that was dirty and turned out to be the **worst** room I had stayed in during my 4 weeks in India. As first time in India was not sure if we had in fact received a deluxe. After 3 days of seeing that vast majority of guest had better rooms I brought this to attention of desk manager. Manager was very aggressive and stated my fault?!? Furthermore, booked a house boat via the hotel in Srinagar and despite getting a written receipt the boat we stayed on was not the New Sherin as we had paid for as upon arrival this boat was full?!? All in all stay well clear of this hotel. The only positive thing is the friendliness of the porters etc. the management are aggressive and rude. I have travelled all over the world and this is the worst 'hotel' I have EVER experienced and the worst service ever. BEWARE!! I doubt they'll be in the next version of the Lonely Planet guide as they lack basic manners and know nothing about customer service. Much better places to stay in Delhi. Finally, during my stay I saw many arguments with guests who were OVERCHARGED in someway or another. Simply shocking!!

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Budget room, good proximity to New Delhi station
A budget room just north of Delhi's Pahar Ganj has budget rooms with very little natural light and noisy air conditioning/fans. It's absolutely fine if it's just a place to rest your head for the night as it's set back from the road so noise from the road isn't much of an issue. It's around a 10 minute walk from New Delhi main/metro station so easy to get around the city from. There's a small roof too terrace which is good for some natural light but it's overshadowed by other buildings.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not the expected room & prefers direct booking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
it was a good experience to stay here, quite comfortable, staff was very co-operative.