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Reviews of Udaan Nirvana Resort Darjeeling

3 out of 5
Udaan Nirvana Resort Darjeeling
Below Chowrast The Mall, Darjeeling, West Bengal

Reviews

2.8
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 2 out of 3 reviews" "

4.0/10

Cleanliness

3.4/10

Staff & service

4.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service was pathetic and I really do not recommend to stay in this hotel
Stayed 2 nights in Jun 2019
Response from Nitesh Chettri on 1 Jul 2019
Dear sir, thank you for sparing your valuable time to share your feedback about the Udaan, Nirvana Resort. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards, Nitesh Chettri

2/10 Terrible

Manab, Kolkata

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the location and the British architecture Did not like the uncleanliness, absence of water for more than 12 hours, missing towel and torn blanket cover while checking in. While booking it was not flagged that the hotel is a vegetarian. Approach road is in pathetic condition Not a good hotel to spend your holidays
Stayed 3 nights in May 2019
Response from Nitesh Chettri on 4 Jun 2019
Dear sir, thank you for sparing your valuable time to share your feedback about the Udaan, Nirvana Resort. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards,

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel.high in cost less in service.never trust
Stayed 2 nights in May 2019
Response from Nirvana on 22 May 2019
Dear sir, thank you for sparing your valuable time to share your feedback about the Udaan, Nirvana Resort. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards,