Poolside bar

Reviews of Hotel Lulu, BW Premier Collection

3.5 out of 5
Hotel Lulu, BW Premier Collection
1850 S Harbor Blvd, Anaheim, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1497 out of 2687 reviews" "
Rating 8 - Good. 644 out of 2687 reviews" "
Rating 6 - Okay. 269 out of 2687 reviews" "
Rating 4 - Poor. 152 out of 2687 reviews" "
Rating 2 - Terrible. 125 out of 2687 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie, Loomis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 7-8 minute walk to security at Disney!
Stayed 3 nights in Apr 2024

10/10 Excellent

Yanssel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and clean
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Yanssel,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our clean and comfortable accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This was our 3rd stay and it kind of missed the mark this time. We couldnt find a working ice machine anywhere we tried multiple floors and the only one i could find was on the 8th floor and it wasnt working. It was actually a little funny, in the morning there was a group of us roaming the hotel trying to find ice, it was like a scavenger hunt that i failed at. The othee bummer was no iron or ironing board in the room. I hate wearing wrinkled clothes and it was a bummer not having access to that. I know those are minor issues to most people but all our other stays have been perfect so this was a big letdown. Im sure we will stay here again when we go back in August so hopefully the next stay will be better
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Stephen,While it was a pleasure to welcome you back, we are sorry your recent stay wasn't as perfect as your previous visits. Our team is constantly working to improve, so we look forward to welcoming you back in August and impressing you with the wonderful experience you've come to expect.

10/10 Excellent

Raquel

Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Raquel,Thank you for sharing your feedback with us. Ensuring a pristine environment is a top priority for our team, and we're thrilled that it contributed to your positive experience. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another enjoyable stay.

2/10 Terrible

Yvonne, VENTURA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
THE REFRIGERATOR HAS A TWO (2) HOUR TIMER!!! This is the absolute most ridiculous thing I’ve EVER heard of!!! Babies need their milk cold! People need their medications cold! Who on God’s green earth has time to wake up every 2 hours to push a button so you don’t wake up to rotten milk and food posting? Or even worse, wake up to life saving medications that have gone bad and can’t be used? This really should be outlawed! GREEDY HOTEL PRACTICES TO MARKET THEIR HOTEL ADVERTISING “free” refrigerators!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Yvonne,While we thank you for being our guest and sharing your valuable feedback, we are sorry your stay didn't meet your expectations. Our team is constantly working on new ways to improve our offerings, so we will be sure to share your concerns about the refrigerator internally. We are grateful for your time and wish you well as your travels continue.

10/10 Excellent

Alexander

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff super friendly, hotel Lulu will be our only choice when going back to Anaheim.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Gerardo,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our location and the friendliness of our staff. It's also great to know that Hotel Lulu, BW Premier Collection, will be your go-to choice in Anaheim. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lorena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it’s only a 10min walk to Disneyland! Also it is close to Walgreens, CVS, Starbucks, 7-11 and a shopping center that has great food options. I will continue to keep staying here!! Oh and the hotel offers Happy Hour
Stayed 2 nights in Apr 2024

6/10 Okay

Marie

Travelled with family
Disliked: Staff & service
Everything was average. Would stay again if other hotels were too expensive.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Marie, Thank you for choosing to stay with us. We are glad that you enjoyed your time with us overall. If there's anything specific we can improve upon for your next visit, please don't hesitate to let us know. Should you find yourself in the area again and in need of accommodations, it would be our pleasure to provide you with an exceptional experience.

10/10 Excellent

Sherimae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible and friendly. Room was clean and nice. Even the room service workers were really sweet. Love this place and will definitely be a go-to when I’m in town!
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Sherimae,Thank you for choosing Hotel Lulu, BW Premier Collection! Our team is delighted you received excellent service and enjoyed your clean, comfortable room. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was extremely friendly. Welcome drink was good. Bartender was also very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Alieah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the staff was super welcoming and friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Charlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Lulu. Perfect place for a Disneyland trip! My son and his cousin loved the big pool which was heated to 80 degrees. I wish there was a hot tub so I could relax after a long day at Disneyland. We ordered food that was delivered poolside. They have a great menu with a lot of options.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

charles, custer

Liked: Amenities
Great service and very good quality for the price!
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Decent and close to Disney.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Disneyland. The staff was so nice and helpful. The rooms were clean. We will be staying here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelsey, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we’re already planning our next stay with our kids. The shower pressure needs some love, it can definitely improve. Other than that, it was awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

DANIEL, perris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

Estrella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice , walkable to Disney staff were very friendly. Would stay again. Family friendly
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Estrella,Thank you for choosing Hotel Lulu, BW Premier Collection! We're glad our friendly staff and walkable location impressed you. Please come see us again soon.

2/10 Terrible

Maulin

Business traveller
Account was hacked and credit card information phishing attempt.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel down the street from Disneyland right next to the Toy Story parking lot . Very convenient location. Walkable to the park and restaurants in the area
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed staying here
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear James,Thank you so much for the five-star review! We're happy to hear you enjoyed your stay with us, and we hope you'll come back soon for another relaxing stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sharyl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Omero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, amazing service and love the fact it has a bar to have a nice drink after a long day and not have to drive. Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Omero,Thank you for your kind words. We're glad our friendly staff and relaxing bar impressed you. Please come stay at Hotel Lulu, BW Premier Collection again soon.

10/10 Excellent

Marco, Palatine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and accommodating. Arrived way before check in time but he was able to move some things around and find me a room identical to the one I booked so that I did not have to wait until afternoon to get access.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Marco,Thank you for your review! We're delighted that our front desk team efficiently accommodated your early arrival and ensured your comfort from the moment you stepped into our hotel. It's also great to know you were satisfied with your room. We strive to make each guest's experience seamless and enjoyable, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another pleasant stay!

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Callie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Callie,Thank you for choosing Hotel Lulu, BW Premier Collection, and for sharing your five-star experience! We are delighted that you enjoyed your stay and hope to welcome you back again soon. Thank you for your loyalty and your kind words.

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, quiet, short walking distance to Disneyland
Stayed 5 nights in Mar 2024
Response from General Manager on 11 Apr 2024
We appreciate you choosing to stay with us at Wingate by Wyndham Bismarck. While we're glad you enjoyed your overall experience, we're disappointed to learn about any inconvenience you encountered with the shower in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. Hopefully, this didn't detract too much from your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Thank you and have a wonderful day,Kristin WalterGeneral Manager

10/10 Excellent

Danica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying, and we have had a pleasant experience both times. We walked to Disneyland because it was so close. There are many dining options close-by. The staff is friendly and welcoming. The keyed entrance doors made us feel very safe and secure. The only negative is I wish the coffee was ready earlier!
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. It’s walking distance to parks, clean and family oriented.
Response from General Manager on 10 Apr 2024
Dear Julie,Thank you for choosing to stay with us again! We're thrilled you found us conveniently located near parks and appreciated our family-friendly atmosphere. Your feedback encourages our commitment to providing a welcoming environment for all our guests. We look forward to your next stay at Hotel Lulu, BW Premier Collection!

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight and had a great experience checking in. The bar was great. The bartender was amazing. He took pride in the drinks that he made. It was really cool to watch him make drinks. We had breakfast the next morning at the restaurant and that was great. Overall great experience
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Candice,Thanks for joining us at Hotel Lulu, BW Premier Collection. We're delighted you had a great experience from check-in to check-out! Rest assured, we'll let our bartender know you appreciated his exceptional service. Come back soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our heater/air conditioner didn't work and the staff moved us to another room very quickly. I appreciated that!
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Karen,Thank you for sharing your experience. We're glad our team quickly resolved the concern you had with the heater/air conditioner by moving you to another room. Your comfort and satisfaction are our top priorities, and we're delighted you had an overall excellent stay with us at Hotel Lulu, BW Premier Collection. We appreciate your understanding and hope to welcome you back for a comfortable and seamless stay from start to finish.

10/10 Excellent

Rebecca G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Check in was easy. Housekeeping was good just remember to ask for it. Next door to ihop. Walk-in diStance to Disneyland or $4.00 Uber ride
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Rebecca,Thank you so much for choosing Hotel Lulu, BW Premier Collection to host your recent trip. We're thrilled to read our commitment to maintaining immaculate accommodations shone through during your visit. It's also great you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Next door to ihop. Walking distance to Disneyland or very short Uber ride. Clean and quiet
Response from General Manager on 8 Apr 2024
Dear Leticia,Thank you for sharing your positive experience at Hotel Lulu, BW Premier Collection! We're delighted to hear that you enjoyed our convenient location and our commitment to cleanliness and tranquility. Our team strives to provide a pleasant stay for all our guests, and we're thrilled that you found your time with us enjoyable. We look forward to welcoming you back for another magical stay!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the robot
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Teresa,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 Okay

Stephany

Travelled with family and small children
Liked: Staff & service, amenities
Super convenient if you’re looking to stay for a Disneyland trip.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Stephany,Thank you for choosing to stay with us during your recent trip. While we're thrilled you enjoyed our convenient location, we're disappointed to appear to have fallen short of your expectations in other areas. If there was anything we could have done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walking distance to Disneyland and the rooms were spacious.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Cindy,It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our proximity to Disneyland was ideal for your trip and that you appreciated our spacious rooms. The next time you're in the area, please come see us again.

6/10 Okay

Justin

Travelled with family and small children
Liked: Staff & service, amenities
The room was very noisy, like a generator was on the whole time.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Justin,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret that your stay was not as restful as you had hoped. Your feedback about noise is understood, and we'll be sure to discuss it with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min walk to Disneyland. 👍
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Robert,Thank you for your kind review and perfect rating! We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. It was truly a pleasure having you here at Hotel Lulu, BW Premier Collection, and we hope you return soon!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite hotel when i visit Anaheim
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Simon,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with a wonderful experience, and we're thrilled to become your go-to destination in the area! The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Lacee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so noisy. We were awaken at around 1am with the fire alarm, then 20 min later awaken again by a person on the speaker announcing it was a false alarm, then around 5 am, lots of noise again, I’m not sure what it was but I recorded the noise. I could also hear the toilet flushing from a different room. So yes is very convenient distance to Disneyland and the convention center but we definitely didn’t rest. The staff was absolutely amazing and the room was super clean. No complaints there at all.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Thomas, We appreciate you taking a moment to reach out. Please accept our sincere apology for your inconvenience concerning the false fire alarm. We are delighted you enjoyed our professional staff. They are always willing to lend a hand when needed. Indeed, our location is perfect for Disney and the Convention Center. Thank you for notifying us of your experience and we hope you will consider staying with us again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. They also had complimentary drinks at check in and had coffee every morning. Usually I stay close to convention for the event but this was so much better. Close enough to walk to the convention and avoid the hassle of the parking from the events. Everyone is very friendly. Clean rooms, plenty of towels and they have maintenance and house cleaning at all times. I recommended this hotel to other friends during the convention. Would stay here again
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Ana,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our convenient location, impeccable accommodations, and excellent amenities helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!