Exterior

Reviews of Sonesta Anaheim Resort Area

3 out of 5
Sonesta Anaheim Resort Area
1915 S Manchester Ave, Anaheim, CA

Reviews

7.8

Good

Rating 10 - Excellent. 553 out of 1238 reviews" "
Rating 8 - Good. 293 out of 1238 reviews" "
Rating 6 - Okay. 177 out of 1238 reviews" "
Rating 4 - Poor. 111 out of 1238 reviews" "
Rating 2 - Terrible. 104 out of 1238 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the hotel made us pay for breakfast, yet some of the hotels provides or breakfast came on the package
Stayed 7 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gonzalo Guzman on 25 Mar 2024
Michelle, thank you for staying with us. We hope to host you again soon!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay, had a good time
Response from Gonzalo on 13 Mar 2024
Felipe, thank you for staying with us. We are happy to hear you loved your stay!

2/10 Terrible

Lisa Marie

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gonzalo on 13 Mar 2024
Lisa Marie, we appreciate you choosing Sonesta Anaheim. I am sorry you had a disappointing stay.

8/10 Good

Yvette

Stayed 2 nights in Mar 2024
Response from Gonzalo on 11 Mar 2024
Yvette, thank you for staying with us!

10/10 Excellent

Jennifer E

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so attentive!! Rooms were nice and clean.
Stayed 4 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 5 Mar 2024
Thanks you for staying with us. We appreciate your business and kind words. We hope to welcome you back soon.

6/10 Okay

Nancy

Disliked: Property conditions & facilities
TV wasn’t working
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 4 Mar 2024
Thank you for staying with us and providing feedback on your stay. I apologize for the inconvenience you experienced from a non working television and hope my team was able to correct the issue for you to allow you to enjoy your favorite programs.

10/10 Excellent

Rowena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’d stay here again! The staff was very friendly and they checked us in early to accommodate our big group. Jenny was awesome and the staff was very friendly.
Stayed 4 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Rowena,Thank you for taking the time to let us know about your recent stay. We do appreciate your comment about our wonderful front desk and special Jenny how accommodate they were. Thank you again for your feedback.

10/10 Excellent

Teresita Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Teresita,Thank you for stay in our facility; we will do appreciate if you can give us any feedback regardless your recent stay. we hope can see you on your next trip to Anaheim. For any further assistance please contact us directly at: 714-748-7777

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Daniel,Thank you for stay in our facility; we will do appreciate if you can give us any feedback regardless your recent stay. we hope can see you on your next trip to Anaheim. For any further assistance please contact us directly at: 714-748-7777

8/10 Good

William, Bellingham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and hot tub with restaurant unfortunately not open Monday and Tuesdays. Hot tub jets button was missing so I couldn't turn it on and it was full of sand like a beach in the corners. The water was nice a clear. Room was good only issue was the fridge had a high pierced whine so I had to turn it off . No coffee cups left for the coffee maker. Front staff was great and friendly and quick.
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback and apologize for the issues you experienced. We will pass this on to our respective teams to address the items mentioned. We hope to have another opportunity to welcome you back and ensure you have a pleasant stay.

2/10 Terrible

Nicolette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 13 Feb 2024
Thank you for staying with us. We are sorry you did not enjoy your stay and hope we can have another opportunity to ensure you have an enjoyable stay.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Gonzalo on 20 Mar 2024
Daniel, thank you again for choosing Sonesta Anaheim!

10/10 Excellent

Arianna

Stayed 3 nights in Feb 2024
Response from Gonzalo on 20 Mar 2024
Thank you for the score!

10/10 Excellent

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. I enjoyed the complimentary cucumber/lemon water and the hot mulled cider provided for guest in the lobby each day and night. At check-in the front desk staff were very accommodating and made sure our whole family was together on the same floor. Very prompt service if you needed anything i.e. The coffee maker in our room was not working properly, i phoned down to the front desk and they sent someone up with a new one within half an hour. Great service! The restaurant next to the hotel was very convenient, had a variety of food choices, along with a sports bar to sit and have a drink late at night. The breakfast bar in the morning located in the hotel lobby opened at 6am and served great coffee and other healthy choices of food. Transportation to and from Disneyland via the shuttle bus was very easy, right out front of the lobby and dropped us off close to the Disney security check point. The shuttle bus passes were good for all day, this was really convenient to go back and forth from Disney to the hotel. Hotel was also close enough to walk to Disneyland if you did not want to ride the shuttle and get in some extra Miles/KMs We really enjoyed our stay while visiting Anaheim and Disneyland with the family and would stay here again.
Stayed 6 nights in Jan 2024
Response from Gonzalo on 6 Feb 2024
Lynette, thank you so much for your wonderful review. We are happy to hear you had a great stay.

4/10 Poor

Rita

Disliked: Cleanliness, staff & service
All my shopping bags from universal studios disappeared from my room.
Stayed 5 nights in Dec 2023
Response from Ichel S. on 1 Feb 2024
Dear Rita,Thank you for taking the time and give us your fed back; we have in our records that we went through a different channel and assist you with the unfortune situation; if you have something else to let us know, please contact us directly. Thank you for your comments.

4/10 Poor

Hermilo

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was too warm when we first entered and when we tried to cool it down by turning the fan on. It wouldn’t cool down. Something was not working. Our stay was very uncomfortable throughout the night. Luckily we only stayed for a day while we went to Disneyland.
Stayed 1 night in Dec 2023
Response from ichel s. on 31 Jan 2024
Dear Hermilo,Thank you for your feedback, and thank you for stayed in our facility; we are definitely looking forward to fix these issues and this particular room. We apologies for the inconvenience this might cause you; we hope that you can give us another change to fix this right for you and your family.

8/10 Good

miguel

Stayed 3 nights in Jan 2024
Response from Gonzalo on 20 Mar 2024
Miguel, we hope to host you again soon!

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Gonzalo on 29 Jan 2024
Zachary, thank you for the score!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Gonzalo Guzman on 10 Jan 2024
Thank you!

6/10 Okay

Michelle

Stayed 1 night in Jan 2024
Response from ichel s. on 10 Jan 2024
Dear Michelle,Thank you for stay with us, and we will appreciate if you can give us any feedback regarding your stay. We are enthusiastic to bring our Customer services to a different level with your help. Again, thank you for stayed with us.

8/10 Good

Amorette

Stayed 4 nights in Dec 2023
Response from ichel s. on 10 Jan 2024
Dear Amorette,Thank you for your recent stay, and we will appreciate if you can give us any feedback regarding your stay. We are enthusiastic to bring our Customer services to a different level with your help. Again, thank you for stayed with us.

8/10 Good

guillermo

Stayed 5 nights in Dec 2023
Response from Gonzalo on 29 Jan 2024
Thank you for staying with us!

8/10 Good

Duane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Gonzalo on 8 Jan 2024
Thank you!

10/10 Excellent

Moris

Stayed 2 nights in Dec 2023
Response from Gonzalo on 22 Jan 2024
Thank you!

2/10 Terrible

Robin

Stayed 1 night in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 1 Jan 2024
Thank you for staying with us Robin. I hope you might come back and stay with us again soon.

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Lobby and my floor hallway dirty. Sheets and beer cans outside the room across from my room. The elevator only 1 out of three working 2 out of three days I was there, very inconvenient, tv problems. The staff was friendly but the building needs work.
Stayed 3 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 30 Dec 2023
Thank you for staying with us Elizabeth, and for sharing your review with us all. I apologize for any inconveniences that you experienced while with us. I hope you will decide to stay with us again soon.

6/10 Okay

Olga

Stayed 7 nights in Dec 2023
Response from ichel s. on 31 Jan 2024
Dear Olga,We appreciate your stay with us your feed back is very important, please let us know, how was your stayed and if there is anything we can do for you. We hope that we can see you on your next trip to Anaheim.

2/10 Terrible

Rita

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay for a week and the room wasn’t clean , one day that we was out all our shopping from one of the parks that we visited disappeared and no one have an answer for us . So disappointed.
Stayed 1 night in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 22 Dec 2023
Thank you for staying with us Rita. I apologize for any inconvenience that you experienced while with us. I hope you might decide to come back and stay with us again.

10/10 Excellent

Evelyn

Stayed 3 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 22 Dec 2023
Thank you for staying with us Evelyn. I hope you will come back and stay with us again soon!

10/10 Excellent

Criselda Preciosa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and hotel lobby and room are clean. Relatively near park and other tourist spots. We got 2 adjoining rooms. The other room still smells like food though.
Stayed 3 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 22 Dec 2023
Thank you for staying with us Criselda. We appreciate you sharing a review with us all. I hope you will come back and stay with us again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly reception, early check in at no charge, quick check out.
Stayed 2 nights in Dec 2023
Response from Gonzalo Guzman on 12 Dec 2023
Jason, thank you for the score. We can't wait to host you again soon!

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us Julissa. Please come back and stay with us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The hotel was great and everything was comfortable except for the first room we were given. The beds were undone and there was a comforter on one bed and another on top of the table as if the room hadn’t been cleaned. We were offered another room but it is still an inconvenience having to move all our things to a different room
Stayed 2 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us. I apologize that the first room you were given was not made up yet. I'm glad that we got you into another room immediately. Please come back and stay with us again soon.

8/10 Good

Randy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us Randy. Please come back and stay with us again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us Christine. Please come back and stay with us again soon!

8/10 Good

allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us Allison. Please come back and stay with us again soon.

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room and clean. They tried to get me to change to a two queen room even though I paid for the King room. I had seen other people complain about this happening. Luckily I still got the King bed and they also let me check in early with no extra fee which was awesome. Only thing that was annoying was that although they claim they do room service every other day, they only did it 1 time after I complained it was not being done. This would not be a issue with a short stay but we were staying 6 nights so it was definitely a issue. Overall it was a good stay and I was very happy with how clean the room felt.
Stayed 6 nights in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thank you for staying with us Tyler. I apologize that housekeeping did not give service as expected, and I appreciate you saying that even so, the room was still clean. I'm glad you guys had an overall, good stay, and I hope you will come back again soon.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Jimmy Raynor, Front Office Manager on 11 Dec 2023
Thanks for staying with us Robert. Please come back and stay with us again soon!

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Gonzalo Guzman on 8 Dec 2023
Thank you!

10/10 Excellent

BLANCA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Chris T. General Manager on 6 Dec 2023
We love hearing how much you enjoyed your stay. We appreciate that you chose to stay with us and we hope to welcome you back again soon.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gonzalo Guzman on 7 Dec 2023
Thank you for staying with us!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the staff were friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Gonzalo Guzman on 8 Dec 2023
Kimberly, we appreciate your feedback. Happy Travels!

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay. Staff are friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Gonzalo Guzman on 6 Dec 2023
Christina, we appreciate your feedback.

4/10 Poor

Lilliana

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn't like the fact that I spent over $200 a night and the television in my room did not work. Before releasing the room to customers you should double check and make sure everything works properly.
Stayed 1 night in Nov 2023
Response from ichel s. on 1 Dec 2023
Dear Liliana,I want to give you a sincerely apology regarding your stay; and also, thank you for stay at our facility, and we do appreciated your feedback regarding our televisions. We are working together with our other channels as maintenance and housekeeping to fix this issue and it would never happen again. we hope to see you on your next trip in Anaheim.

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beyond beautiful and clean.
Stayed 2 nights in Nov 2023
Response from Gonzalo Guzman on 28 Nov 2023
Thank you so much for staying with us!

10/10 Excellent

Marilyn

Liked: Amenities, property conditions & facilities
It was walking distance to everything. Plus it has a shuttle service to nearby parks. It is also very close to the airport. Great location.
Stayed 2 nights in Nov 2023
Response from Gonzalo Guzman on 28 Nov 2023
Marilyn, thank you for providing feedback.

2/10 Terrible

Jose

Stayed 2 nights in Nov 2023
Response from Jimmy Raynor, Front Office Manager on 22 Dec 2023
Thank you for staying with us Jose. I hope you will come back and stay with us again soon!

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lovely! Especially loved that they had a little cafe corner to get us going in the morning! A special shout out to the cashier whom we loved talking to😊
Stayed 7 nights in Nov 2023
Response from Gonzalo Guzman on 24 Nov 2023
Karl, we enjoy reading your review! Thank you again for staying with us.

10/10 Excellent

Allan

All good!!
Stayed 3 nights in Nov 2023
Response from Gonzalo Guzman on 23 Nov 2023
Thank you for staying with us!