Ratings based on 913 verified reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 14-Sep-2019
5 out of 5
by a verified traveller

Posted 02-Sep-2019
JUST EXCELLENT BEYOND MY EXPECTATION. EARLY CHECK IN PESONALIZED SERVICE, WONDERFUL RESTAURANT AND STAFF ARE JUST THE CREAM OF HOSPITALITY INDUSTRY.
Comment from Hotel Management
04-Sep-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for taking the time to write such a great review and appreciating our service. Your generous comments have been shared with the entire team and we look forward to welcoming you again very soon. Best Regards, Team Shangri-La’s – Eros Hotel, New Delhi
5 out of 5
by a verified traveller from Jalandhar city

Posted 01-Sep-2019
I like that entire staff was ready to help and make my stay very comfortable
Comment from Hotel Management
04-Sep-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for sharing your wonderful feedback. We are so glad to know that we were able to make your stay a special one and look forward to welcoming you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
5 out of 5
by a verified traveller

Posted 17-Aug-2019
Comment from Hotel Management
26-Aug-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
4 out of 5
by a verified traveller

Posted 17-Aug-2019
The rooms are lovely and bright. The gym was good and the staff nice, especially the lady at the concierge desk.
Comment from Hotel Management
26-Aug-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope to welcome you again at the hotel very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
5 out of 5
by a verified traveller

Posted 14-Aug-2019
My stay here was so pleasing! The room and the service was on point. breakfast buffet was the best I've ever had! so many different options!!! the hotel overall is so elegant and clean. Is in one of the best areas because is really close to all the consulates and embassies. very well recommended.
Comment from Hotel Management
16-Aug-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for sharing your heartening comments with us. We are pleased to know that you had a wonderful stay experience and enjoyed our hospitality and services. Glad to learn that you found the hotel well appointed, our staff responsive and the food delectable. Your delightful comments have been shared with the entire team and we look forward to welcoming you again. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
4 out of 5
by a verified traveller

Posted 09-Aug-2019
Comment from Hotel Management
16-Aug-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for sharing your rating. We all appreciate your kind support and hope to welcome you back in the near future. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
5 out of 5
by a verified traveller from Victoria, BC, Canada

Posted 03-Aug-2019
Wonderful lounge on the 19th floor with a gorgeous view of the city. The staff were friendly and helpful, and the room was great.
Comment from Hotel Management
07-Aug-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you so much for your kind words. We're so happy to know that you enjoyed your Horizon Club experience and look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
4 out of 5
by a verified traveller

Posted 30-Jul-2019
Staff was superb . Availability of rooms on time was an issue.
Comment from Hotel Management
31-Jul-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Thank you for taking the time to rate us. We're happy to know that you appreciated the service. May we please request for your detailed feedback to understand the concern regarding availability of rooms. This helps us improve everyday and achieve perfection in our service Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
5 out of 5
by a verified traveller

Posted 28-Jul-2019
Comment from Hotel Management
31-Jul-2019 by Team Shangri-La's - Eros Hotel, New Delhi, Hotel Management
Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi