4/10 Poor
Lynn
Travelled with family
16 Sept 2024
Disliked: Staff & service, amenities
The location is convenient due to a Kroger being across the street. However, the breakfast buffet is laughable and did not offer many options. Who wants to eat birthday cake batter buckwheat waffles? Not me! There was no safe in the room which is really strange in this day and age. They’ve switched to the giant bottles of hair care and body wash in the shower. However, they don’t maintain them even when brought to the attention of the front desk. Very disappointed. And for some reason, the TV is not placed in between the two queen beds instead, it’s to the far right of the room, which is hard for someone to watch from bed if they are in the further bed. Front desk personnel were either on their phone or chatting every time I approached and I felt like they weren’t listening. Even when one was on her phone while I was talking and she looked up at me and said that she was listening. Really strange behavior from customer service people. She said a manager would come talk to me, but it seemed to take too long so she offered me a gift card and said the manager would reach out to me via email. I haven’t heard anything yet. I think it’s not a good sign when they already have an envelope full of gift cards to make us happy after they screw up. It shouldn’t be like that.
Lynn
Stayed 3 nights in Sep 2024