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Reviews of Hilton Colombo

5 out of 5
Hilton Colombo
2 Sir Chittampalam A Gardiner, Colombo

Reviews

8.4

Very good

Rating 10 - Excellent. 182 out of 397 reviews" "
Rating 8 - Good. 133 out of 397 reviews" "
Rating 6 - Okay. 54 out of 397 reviews" "
Rating 4 - Poor. 19 out of 397 reviews" "
Rating 2 - Terrible. 9 out of 397 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great . Staff very friendly .would definitely come back to stay
Stayed 4 nights in Mar 2024
Response from Hilton Colombo Team on 27 Mar 2024
Dear Renuka,Thank you for your wonderful feedback! We're thrilled to hear you had a great experience at our hotel and found our staff to be friendly. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hilton Colombo Team

10/10 Excellent

Chamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Clean and great value. Perfect atmosphere and the staff are amazing!
Stayed 1 night in Mar 2024
Response from Hilton Colombo Team on 7 Mar 2024
Dear Chamila, Thank you for taking your invaluable time to share your feedback with us. It is delightful to learn that you have enjoyed your stay to the fullest. We look forward to welcoming you again soon.

10/10 Excellent

Nihal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, facilities, the staff, the meals provided, the clenliness of the room and the view were excellent. The room service was beyond expectation. The welcome gift and the room decoration was very good with a flower arrangement. One room attendent, Dinesh, was very talented and had a special ornament made from a towel every day after cleaning the room which made us feel wanted and welcoming
Stayed 10 nights in Jan 2024
Response from Hilton Colombo Team on 30 Jan 2024
Dear Nihal, It truly brings us joy to learn that you had a very memorable experience during your stay at Hilton Colombo. We will certainly share your kind feedback with Dinesh and the team members to be of your kind preference. We look forward to welcoming you again soon.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice, hotel was genuinely lovely. Big, bit didn't have that bland corporate feel that so many hotels of this size do. Would recommend without hesitation. Breakfast was delicious and pool a great size.
Stayed 1 night in Jan 2024
Response from Hilton Colombo Team on 30 Jan 2024
Dear Elizabeth, We are truly heartened to receive your generous review of Hilton Colombo. Thank you for letting us know about your amazing experience at Hilton. We look forward to having you with us again in the near future.

6/10 Okay

Nevil

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Colombo Team on 22 Jan 2024
Dear Nevil, Thank you for choosing Hilton Colombo and sharing your kind rating. Please do reach out directly and let us know the areas we can improve hence, we can provide you with a more heartfelt service on your next visit. We hope to welcome you again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton 2023/4
This was our first stay at the Colombo Hilton and it was pure bliss! My daughter has food allergies and Sagee made sure that these were all dealt with. All staff are spot on with customer service and smiles. A few to mention are Omesh / Laksitha/ Lanka/ Fiona and Natasha...and this will now be my default place to stay when I am in Colombo. The bar and pond areas allow for max relaxation too.
Stayed 13 nights in Dec 2023
Response from Hilton Colombo Team on 17 Jan 2024
Dear Natasha, Thank you for choosing Hilton Colombo and taking your time to share your kind feedback with us. It is delightful to learn that you have enjoyed your stay and found the assistance of our team members to be of your kind preference. We will certainly share your comments with the team to inspire them even more. We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the Best
The best hotel in colombo! Service and the staff are the best i have experienced anywhere in the world! And i have travelled! Thank you Hilton team
Stayed 1 night in Jan 2024
Response from Hilton Colombo Team on 9 Jan 2024
Dear David, We are truly heartened to receive your generous review of Hilton Colombo. Thank you for letting us know about your amazing experience at Hilton. We look forward to having you with us again in the near future.

10/10 Excellent

Thushanthan

Stayed 2 nights in Jan 2024
Response from Hilton Colombo Team on 28 Jan 2024
Dear Thushanthan, We are truly heartened to receive your generous review of Hilton Colombo. Thank you for letting us know about your amazing experience at Hilton. We look forward to having you with us again in the near future

4/10 Poor

Biyagamage

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money. Initially they gave me a room which has a issue with the toilet, then when complained to the reception they offered me a room in the refurbished area. However when discussing with the reception they said the customers like the broken toilets, which was absurd. 2nd room they offered had a leak from the AC at 5:30 am. Honestly not worth the money spent for this hotel and I will never go there again as the service was equally poor.
Stayed 5 nights in Dec 2023
Response from Hilton Colombo Team on 9 Jan 2024
Dear Biyagamage, First and foremost thank you for choosing Hilton Colombo. However, as a brand that constantly focuses on delivering exceptional experiences to our beloved guests, we regret noticing that your stay with us has not been up to your kind expectations due to the matters you have stated. We will certainly look into them and take measures to ensure that we will be delivering an improved experience on your next stay. We hope to welcome you again soon.

10/10 Excellent

IRIS

Stayed 3 nights in Dec 2023
Response from Hilton Colombo Team on 26 Jan 2024
Dear Iris, Thank you for choosing the Hilton Colombo and taking the time to offer your feedback. We are delighted to know that you enjoyed your stay, and we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Colombo Team on 9 Jan 2024
Dear Guest, Thank you for making Hilton Colombo your hotel of choice. We hope that you enjoyed your stay with us. We look forward to welcoming you again soon for another memorable experience.

10/10 Excellent

Stanlake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, making it easy to transverse across Colombo.
Stayed 4 nights in Dec 2023
Response from Hilton Colombo Team on 30 Dec 2023
Dear Stanlake, Thank you for choosing the Hilton Colombo and for taking the time to offer your feedback. We are delighted to know that you enjoyed your stay, and we hope to see you again.

10/10 Excellent

Mudi

Stayed 8 nights in Dec 2023
Response from Hilton Colombo Team on 17 Jan 2024
Dear Mudi, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to the Hilton Colombo soon.

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hilton Colombo Team on 29 Dec 2023
Dear Pradeep, Thank you for taking your invaluable time to share your feedback with us. We are delighted to learn that you had enjoyed your stay. We look forward to welcoming you again soon.

10/10 Excellent

Davesham

Stayed 2 nights in Dec 2023
Response from Hilton Colombo Team on 15 Jan 2024
Dear Davesham, Thank you for the time to give a rating and for sharing your experience with us. We do look forward to welcoming you back to the Hilton Colombo soon!

8/10 Good

Kari

Liked: Cleanliness, staff & service
Great lobby & breakfast, but not much else
The Hilton Colombo has a stunning lobby and during our visit it was beautifully decorated for the Christmas holiday. The breakfast buffet is absolutely incredible and virtually every type of cuisine was covered. The pond by the lobby and restaurant had black swans. The location near the restaurant, Ministry of the Crab and some shopping was convenient. While the lobby is modern and stunning, our room was far from that. We were "upgraded" to a suite however unlike the photos which show relatively modern rooms, ours was very outdated. While in general it was comfortable and very spacious and the corner room view was fantastic, the noise from the street was disturbing. I woke up from the train whistly at 4:30am, just to have a mosque's morning call to prayet start then at 4:45 and then the constant morning traffic and honking of the tuk tuks and buses. We were even on the upper levels of the hotel and the noise made it difficult to sleep and had to use noise cancelling headphones. They were also conducting renovations in the rooms so even after being disturbed from sleep at 4:30am we had a hard time taking a much needed nap because of the nearby room renovations. I hope that the hotel replaces the windows with triple paned windows and sound proofing. We didn't use the pool as it was located a short walking distance from the main building and the afternoon heat was already too much to endure a walk in the sun to get there. I would most likely not stay at this hotel again
holiday lobby decorations
breakfast buffet
view from room
Suite room
Stayed 2 nights in Nov 2023
Response from Hilton Colombo Team on 5 Dec 2023
Dear Kari, Thank you for making Hilton Colombo your hotel of choice and taking your invaluable time to share your kind and helpful feedback. It is a pleasure to learn that you have found our location to be quite convenient and enjoyed our exquisite breakfast spread. However, we regret learning about the inconvenience you have experienced during your stay. Kindly be assured that we will be sharing your constructive feedback with the respective departments to ensure we will be delivering an exceptional experience on your next stay. We hope to welcome you again soon.

8/10 Good

Yatinder Pratap

Stayed 3 nights in Sep 2023
Response from Hilton Colombo Team on 3 Oct 2023
Dear Yatinder, Thank you for sharing your kind feedback on the most recent experience you had with us at Hilton Colombo. We sincerely hope you have enjoyed our facilities and services to the fullest. We look forward to welcoming you again soon.

10/10 Excellent

Neesha

Travelled with family
Liked: Amenities
Staff was very professional rooms are clean. Breakfast was amazing. Thank you.
Stayed 1 night in Sep 2023
Response from Hilton Colombo Team on 24 Sept 2023
Dear Neesha, Thank you for sharing your kind feedback with us on your most recent experience at Hilton Colombo. We will certainly let the team know about your kind compliments to inspire them even more. We hope to welcome you again soon.

10/10 Excellent

Ravi Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hilton Colombo Team on 24 Sept 2023
Dear Ravi, We are truly heartened to receive your generous review of Hilton Colombo. Thank you for letting us know about your amazing experience at Hilton. We look forward to having you with us again in the near future.

10/10 Excellent

Neesha

Travelled with family
We had a great time during our stay. I definitely will stay at Colombo Hilton
Stayed 2 nights in Sep 2023
Response from Hilton Colombo Team on 19 Sept 2023
Dear Neesha, Thank you for sharing your kind review with us. We are delighted to learn that you have enjoyed your stay to the fullest at Hilton Colombo. We look forward to welcoming you again soon.

4/10 Poor

William Marian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good check in was a disaster took forever
Stayed 3 nights in Aug 2023
Response from Hilton Colombo Team on 31 Aug 2023
Dear William, Thank you for making Hilton Colombo your hotel of choice during your most recent trip. However, as a hotel that constantly focuses on delivering exceptional experiences to our beloved guests, we regret noticing the inconvenient experience during your check in. Please do reach out to us directly since we would like to assist you further with this matter. We hope to welcome you again soon.

6/10 Okay

Thilaknajana

Liked: Cleanliness, staff & service, amenities
Unfortunately it was not as comfortable stay as we expected. When we made the booking we specifically requested a non smoking room but unfortunately on our 1st night we were given a room within the smoking area. Even though the person checking us in promised a room upgrade next day, it never materialised - just more excuse! Prior to our stsy at the Hilton we were at the Kingsbury (5 nights) and the room and the bed was much more comfortable than the one we had at the Hilton.
Stayed 3 nights in Aug 2023
Response from Hilton Colombo Team on 29 Aug 2023
Dear Thilaknajana, First and foremost thank you for making Hilton Colombo your hotel of choice during your most recent trip. However, we regret noticing that you were not able to enjoy your stay due to the inconvenience that has occurred. We thank you again for bringing this to our attention since we can ensure that we will be delivering an improved experience on your next visit. We hope that we will get another opportunity to welcome you again soon to redeem your trust with us.

10/10 Excellent

Savi

Liked: Cleanliness, staff & service, property conditions & facilities
Best location and atmosphere.
Stayed 2 nights in Aug 2023
Response from Hilton Colombo Team on 28 Aug 2023
Dear Savi,We are truly heartened to receive your generous review of Hilton Colombo. Thank you for letting us know about your amazing experience at Hilton. We look forward to having you with us again in the near future.

4/10 Poor

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wrong room assigned
We had booked a twin room, however they gave us a double bed. They refused to change our room, claiming that the hotel was full.
Stayed 1 night in Aug 2023
Response from Hilton Colombo Team on 9 Aug 2023
Dear Alexander, Thank you for making Hilton Colombo your hotel of choice. However, as a brand that constantly focuses on delivering exceptional experiences to our beloved guests, we regret to learn that you had to experience such inconvenience during your most recent visit. We hope that we will get another opportunity to welcome you again soon to redeem your trust in us.

8/10 Good

Luxmikanthan

Stayed 1 night in Aug 2023
Response from Hilton Colombo Team on 29 Aug 2023
Dear Luxmikanthan,Thank you for choosing the Hilton Colombo and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.

10/10 Excellent

Ruchira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get stuck
Excellent and had a great time. Very nice and helpful staff, fabulous food, beautiful view of both Sea and the lake.
Stayed 1 night in Jun 2023
Response from Hilton Colombo Team on 28 Jun 2023
Dear Ruchira, Thank you for taking your invaluable time to share your feedback with us. We are delighted to learn that you had a joyous experience and found the assistance of our team members to be of your kind preference. We look forward to welcoming you again soon.

10/10 Excellent

vishal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hilton Colombo Team on 18 Jun 2023
Dear Vishal, Thank you for taking your invaluable time to share your magnificent rating with us. We look forward to welcoming you again soon for another memorable experience.

4/10 Poor

Colin

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired and old fashioned
Overall, this hotel is tired and in need of upgrading. The lobby and public areas are nice, but the rooms are awful. Old fashioned and musty. It was annoying that the hotel did not advise that the gym was closed at the time of booking.
Stayed 7 nights in Mar 2023
Response from Hilton Colombo Team on 26 Mar 2023
Dear Collins, Thank you for making Hilton Colombo your hotel of choice during your most recent journey. Kindly be informed that we are currently undergoing a major renovation process that will be showcasing a brand-new experience in the near future. We hope that we will get another opportunity to welcome you again soon to redeem your trust in us.

10/10 Excellent

CARLTON

Liked: Cleanliness, staff & service, amenities
An oasis of calm and comfort in the heart of the city. The hotel and rooms were in immaculate condition and the Lotus Pond across from the dining area must be highlighted. The staff were courteous and attentive. The food choices in the Graze Kitchen could satisfy any palate. The food was excellent quality and well prepared. There was nothing to dislike about this property.
Stayed 4 nights in Feb 2023
Response from Hilton Colombo Team on 7 Mar 2023
Dear Carlton, We are delighted to have your brilliant feedback with us. As a brand that constantly focuses on delivering exceptional experiences to our beloved guests, it is our pleasure to learn that you have thoroughly enjoyed your stay with us. We look forward to welcoming you again soon.

8/10 Good

Maria teresa erez neichtein

Stayed 1 night in Feb 2023
Response from Hilton Colombo Team on 26 Mar 2023
Dear Maria, Thank you for sharing your positive and valued rating with us. We hope to welcome you again soon.

10/10 Excellent

Charith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good service. Excellent staff. Amazing food. Will visit again. Thank you Colombo Hilton.
Stayed 1 night in Feb 2023
Response from Shamila on 22 Feb 2023
Thank you Mr Chrith for your valuable feedback.

8/10 Good

Georges

Liked: Cleanliness, staff & service, amenities
The Hilton Colombo is a beautiful hotel that is starting to show its age. It is currently undergoing a gradual renovation that will hopefully bring it back to its original glory. The hotel has one of the most impressive lobbies that I've ever seen. Curvy high ceilings that are enhanced with creative lighting greet you as you walk in. The rooms are nicely laid out with comfortable beds, separate seating areas and a convenient desk. It's situated on a major crossroad so street noise comes in early in the morning. I didn't mind it because the level was tolerable, but just in case you're sensitive to traffic noise, ask for a quiet room. There are several restaurants on the premises. It's not unusual that The Graze, the most popular eating space, is full on weekends. The pool and the gym/spa are across the road and can be reached by crossing a bridge without exiting to the street. A tunnel would have been preferable, especially when raining. The gym/spa is in desperate need of not just a renovation, but also an upgrade to bring it in line with modern standards. Last and not least, service is impeccable throughout.
Stayed 2 nights in Feb 2023
Response from Hilton Colombo Team on 24 Feb 2023
Dear Georges, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon.

10/10 Excellent

Prof Patricia Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, excellent food, excellent service.
Stayed 4 nights in Jan 2023
Response from Hilton Colombo Team on 17 Feb 2023
Dear Prof Patricia Anne, Thank you for sharing your brilliant feedback and making our day more bright!. We elated to learn that you have enjoyed your stay with us. We look forward to welcoming you again soon.

6/10 Okay

Sivakumaran

Liked: Staff & service
Response from Hilton Colombo Team on 7 Mar 2023
Dear Sivakumaran, Thank you for taking your invaluable time to share your feedback with us. However, we regret noticing that your overall experience have not been up to your valued expectations. Please do reach out to us directly since we would like to know the areas we can improve. We hope that we will get another opportunity to welcome you again soon.

8/10 Good

Janaka, Corona

Travelled with family and small children
Liked: Cleanliness, staff & service
The property needs a serious upgrade to it's rooms. Very old and no modern conveniences in the room. The rooms equate to an American motel. Too bad for such a property. The service staff was excellent, and the F&B was great. The pool is inconvenient, in that you have to go a distance from the hotel crossing a bridge over a a busy road.
Response from Hilton Colombo Team on 17 Feb 2023
Dear Janaka, Thank you for making us your hotel of choice. We are delighted to learn that you have enjoyed the service of our team members. However, we regret noticing that your overall experience has not been up to your kind expectations. Kindly be informed that we are currently going under a renovation process that will be delivering a brand new experience in the near future. We hope that we will get another opportunity to welcome you again soon.

10/10 Excellent

sanoj

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and courteous staff…everyone at Colombo Hilton made my two week long stay at the establishment a wonderful one. All services (Accommodation, Food & Beverages , and Entertainment) were excellent. And the staff did the rest to make my stay relaxing and comfortable.
Response from The Hilton Colombo Team on 29 Dec 2022
Dear Sanoj, We are elated to learn that you thoroughly enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, and that we look forward to your next visit.

10/10 Excellent

ALEJANDRO

Liked: Staff & service, amenities, property conditions & facilities
I couldn´t have a better experience at Hilton Colombo. Everything, facilities and staff are outrageous.
Response from Hilton Colombo Team on 23 Dec 2022
Dear Alejandro, Thank you for taking your invaluable time to share your brilliant feedback with us. We are delighted to learn that you have thoroughly enjoyed your stay. We look forward to welcoming you again soon.

8/10 Good

Maxoud

Stayed 1 night in Oct 2022

10/10 Excellent

Pradeepkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service from all the staff Annette at the reception helped me with the early checkin I requested the breakfast buffet was excellent
Stayed 2 nights in Oct 2022
Response from Hilton Colombo Team on 21 Oct 2022
Dear Pradeepkumar, Thank you for taking your invaluable time to share your feedback. We are delighted to hear that you had a joyous dining experience and found the assistance of Annette along with the team members to be of your kind preference. We look forward to welcoming you again soon.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Colombo is like my second home.Ive been coming to this hotel for many years.
Stayed 7 nights in Jun 2022
Response from Dishon on 22 Jun 2022
Dear Herman, Thank you for your review and being one of our valued and loyal guests! We hope to see you soon on your next visit to your second home. Best Regards, Hilton Colombo Team

8/10 Good

Chandimal

Stayed 2 nights in Apr 2022
Response from Dishon on 9 Jun 2022
Dear Chandimal, Thank you for your review! We look forward to the pleasure of welcoming you back on your future visits! Best Regards, Hilton Colombo Team

8/10 Good

Gobinath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Dishon on 9 Jun 2022
Dear Gobinath, Thank you for your review. We look forward to the pleasure of welcoming you back on your future visits! Best Regards, Hilton Colombo Team

2/10 Terrible

Toby John

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Charged a full price room but had super loud building works going on all through the day. Lucky I asked for a high floor as they were putting us right near the noise. Still I wouldn't recommend staying here, especially for the price until the renovation is complete.
Stayed 1 night in Mar 2022
Response from Dishon on 9 Jun 2022
Dear Toby, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay with us fell short of your expectations. In order to provide our valuable guests with a revitalized product, the hotel is currently undergoing a phased-out renovation program. Thank you once again for your feedback and look forward to the pleasure of welcoming you back. Thank you. Best Regards, Hilton Colombo Team

10/10 Excellent

KIRTHIE

Stayed 2 nights in Dec 2021
Response from Dishon on 9 Jun 2022
Hi Kirthie, Thank you for your perfect review! We look forward to the pleasure of welcoming you back on your future visits! Best Regards, Hilton Colombo Team

10/10 Excellent

Radhika Mary Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Dishon on 9 Jun 2022
Dear Radhika, Thank you for your perfect review! We look forward to the pleasure of welcoming you back on your future visits! Best Regards, Hilton Colombo Team

10/10 Excellent

Anurudha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Dishon on 9 Jun 2022
Dear Anurudha, Thank you for your perfect review! We look forward to the pleasure of welcoming you back on your future visits! Best Regards, Hilton Colombo Team

4/10 Poor

Greg, Marshall MN

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
From a Hilton Standpoint, I expect better. The rooms were extremely dated and looked really shabby.
Stayed 7 nights in Feb 2020
Response from HC on 8 Apr 2020
Dear Greg, Thank you for your review. Your comments on the rooms are well taken and the rooms refurbishment is planned to take place soon. We do appreciate your support and look forward to the pleasure of welcoming you back on your future visits. Best Regards, Hilton Colombo Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from HC on 10 Mar 2020
Dear Andrew, Thank you for your review. We hope to welcome you back again. Best Regards, Hilton Colombo Team

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from HC on 10 Mar 2020
Dear Sir/ Madam, Thank you for your review. We hope to welcome you back again. Best Regards, Hilton Colombo Team

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and probably the best breakfast buffet I have seen. The rooms are clean and the facilities are beautiful. The rooms lack a bit of personality and ambiance but I suppose that is to be expected in a large hotel such as this one.
Stayed 1 night in Mar 2020
Response from HC on 4 Mar 2020
Dear Sir/ Madam, Thank you for your review. We are delighted to read your comments on the great breakfast buffet, cleanliness of the rooms and facilities. Your comments on the rooms are well taken and the rooms refurbishment is planned to take place soon. Yours Sincerely, Hilton Colombo Team