Outdoor pool

Reviews of Courtyard by Marriott Kochi Airport

5 out of 5
Courtyard by Marriott Kochi Airport
VIP Road, Opposite Kochi International, Airport Nedumbassery, Vappalassery, Aluva, Kerala

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 418 reviews" "
Rating 8 - Good. 92 out of 418 reviews" "
Rating 6 - Okay. 13 out of 418 reviews" "
Rating 4 - Poor. 13 out of 418 reviews" "
Rating 2 - Terrible. 9 out of 418 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

pious

Stayed 1 night in Mar 2024

4/10 Poor

Dinesh, New York

Liked: Property conditions & facilities
Disliked: Cleanliness
I stayed here for just a night. I noticed when I flipped my pillow over that it had stains all over. Not sure how long it had not been cleaned. Unfortunately not too many choices if you want to stay somewhere decent near Kochi airport…
Stayed 1 night in Feb 2024
Response from Anurag Rai Multi Property General Manager on 22 Mar 2024
Dear Mr.Dinesh,Nmamaskaram from Courtyard by Marriott, Airport Hotel Kochi!Thank you for taking the time to share your feedback following your recent stay at Courtyard by Marriott near Cochin Airport. We sincerely apologize for any inconvenience caused by the condition of your pillow. Please rest assured that cleanliness and guest satisfaction are our top priorities, and we are disappointed to learn that we fell short of your expectations in this regard.We appreciate your valuable feedback as it allows us to identify areas for improvement and take appropriate action to ensure that such issues do not recur. While we regret that your experience did not meet your expectations on this occasion, we hope that you will give us another opportunity to serve you better in the future. Our team is committed to providing exceptional service and ensuring that all guests have a comfortable and enjoyable stay.Thank you once again for your feedback, and we hope to welcome you back to Courtyard by Marriott near Cochin Airport for a more pleasant experience.Warm regards,

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from Anurag Rai Multi Property General Manager on 22 Mar 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for choosing to stay at Courtyard by Marriott Kochi Airport and for your amazing feedback! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay. Your kind words and compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team. Warm regards

8/10 Good

Subashni

Good location clean and friendly staff
Stayed 4 nights in Feb 2024
Response from Anurag Rai Multi-Property General Manager on 24 Feb 2024
Dear Ms. Subashini, Namaskaram from Courtyard by Marriott Kochi Airport! It was a delight to read your review on this travel forum. We are happy to learn that the offerings, staffs and services of Courtyard by Marriott Kochi were up to your expectations and we were able to curate a wonderful experience for you. We wish to welcome you back again and look forward to your next visit.

8/10 Good

Joachim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly - professional - good - clean…. could recommend the place
Stayed 1 night in Feb 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality. We appreciate your compliments regarding our dining service. We await the pleasure of welcoming you soon for your next visit.

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Feb 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Mr. Bryan,Namaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay. Your kind words and compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team. We look forward to having you with us again, hopefully for a longer period of stay with us in the near future

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, amenities
outstanding staff who go out of their way to make your stay more memorable
Stayed 1 night in Jan 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for your appreciative comment about spa attendant’s massage. Your kind words towards our service are a big recognition to our associate. We are happy to learn that you enjoyed the spread and thank you for endorsing us on this travel forum which is truly motivating.We wish to welcome you back again and look forward to your next visit.

8/10 Good

Radhakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Like everything
Stayed 1 night in Jan 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Guest,Namaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality. We appreciate your compliments regarding our facilities and services. We await the pleasure of welcoming you soon for your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I can not wait to come back. I felt like royalty. The personalized service was amazing and the food was absolutely a delight! It was a fabulous experience.
Stayed 1 night in Jan 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for taking time to share your feedback. It was indeed a pleasure to know that the team went extra mile in ensuring your stay was a memorable one.Your appreciation of our service is very encouraging and will inspire us to scale greater heights towards excellence.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Mr. Stephen,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality.

8/10 Good

Santosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of service by the hotel staff was excellent ! Very helpful, friendly and prompt in providing assistance. Breakfast spread was good except that most of the options were South Indian or Indian in general. Very limited continental, English or American options. Transportation using services like UBER didn't work well. However, the hotel staff promptly helped with hotel cars and vans when needed. The room was clean and had all the necessary amenities. A few minor details need to be looked into to improve some aspects. The gym was excellent with very good equipment
Stayed 1 night in Jan 2024
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Mr. Santosh,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for your appreciative comments about your dining experience at Momo Cafe. Your kind words towards our overall facilities and excellent services are a big recognition to the team. Thank you for endorsing us on this travel forum which is truly motivating.Your comments about more food selection for foreigners will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.

6/10 Okay

Vineeta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was extremely nice and courteous but the bathrooms was not clean and a bit dated
Stayed 1 night in Dec 2023
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Vineeta,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for taking time to share your feedback. It was indeed a pleasure to know that the team went extra mile in ensuring your stay was a memorable one.Your appreciation of our service is very encouraging and will inspire us to scale greater heights towards excellence.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear DivyaNamaskaram from Courtyard by Marriott Kochi Airport!!!Thank you so much for choosing to stay with us and we truly value the time you had taken to share your stay experience. We are happy to learn that the offerings, staffs and services were up to your expectations and we were able to curate a wonderful experience. We wish to welcome you back again and look forward to your next visit.

10/10 Excellent

Manu

Stayed 1 night in Dec 2023
Response from Anurag Rai Multi Property General Manager on 24 Feb 2024
Dear Mr. Manu. Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a pleasant stay with us. Your comments about our rooms will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SHANKAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall.
Stayed 1 night in Nov 2023

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff are struggling to match the prices charged for services. The property (near the airport) appears to be struggling to keep up with what it takes to be a 5-star service hotel. Equipment was not working. When requested, staff took a long time to respond. At room servicing, broken equipment was left behind in the middle of the room. The experience at check-in was poor.
Stayed 2 nights in Nov 2023
Response from Anurag Rai on 21 Nov 2023
Dear Ms. Susan Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback further to your recent visit with us and apologize for not meeting your expectations.It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.Your comments will certainly be treated with our utmost consideration to further enhance guests' experience. Thank you once again and I look forward to welcoming you soon again.Warm RegardsAnurag Rai Multi Property General Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the hotel, completely comfortable and relaxing
Stayed 1 night in Nov 2023
Response from Anurag Rai on 21 Nov 2023
Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for staying with us and sharing your feedback. Positive feedback like yours certainly makes us proud and motivates us at the same time to always deliver exceptional service to our patrons.We look forward to welcoming you again in the near future.Warm Regards Multi-Property General ManagerAnurag Rai

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and friendly.
Stayed 1 night in Nov 2023
Response from Anurag Rai on 7 Nov 2023
Dear Ms. MariaNamaskaram from Courtyard by Marriott Kochi Airport!The team and I are delighted to know that you had a wonderful experience with us.We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Kalpana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight stay at the Marriott. Very convenient hotel with free transfers to the airport. We had dinner at the cafe, really enjoyed the lamb biryani ( very large portion) Highly recommend it

2/10 Terrible

Deepa

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great property; nice facilities, clean and close to the airport. Hence, very convenient. The staff on the other hand left a lot to be desired; by far the most inefficient and unhelpful set of folks at the front desk; checkin took close to 30 min in spite of me being the only person at the counter and they did not even give me the room that I booked. Of course, no refunds and no upgrades whatsoever
Stayed 1 night in Oct 2023
Response from Anurag Rai on 31 Oct 2023
Dear Ms. Deepa Namaskaram from Courtyard by Marriott Kochi Airport! It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.We thank you for the constructive feedback and we look forward to welcome you again.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Terry, Gainesville

Stayed 2 nights in Oct 2023

8/10 Good

Raju

Stayed 1 night in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Guest Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sparing your valuable time with good ratings. We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Mr. RameshNamaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback with an excellent ratings and we look forward to welcome you again.Warm Regards,Anurag Rai Multi Property General Manager

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttle for the airport. Food is very good. Rooms are spacious and comfortable. Staff is very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Ms. MayaNamaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay.Anurag Rai Multi Property General Manager

8/10 Good

Aditya

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Mr. AdityaNamaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay.Anurag Rai Multi Property General Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Mr. Jose Namaskaram from Courtyard by Marriott Kochi Airport!The team and I are delighted to know that you had a wonderful experience with us.We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

sharmeen

Stayed 1 night in Sep 2023
Response from Anurag Rai on 31 Oct 2023
Dear Mr. SharmeenNamaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback with an excellent rating and we look forward to welcome you again.Warm Regards,Anurag Rai Multi Property General Manager

10/10 Excellent

Chad, Des moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Anurag Rai on 31 Oct 2023
Dear Sir Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for taking your valuable time out to review us.The team and I are delighted to know that you had a wonderful experience with us.We look forward to welcome you back to our hotel. Anurag RaiMulti Property General Manager

10/10 Excellent

Vishnu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay
Stayed 1 night in Aug 2023

8/10 Good

Chad, Des moines

Stayed 1 night in Aug 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first stay at Courtyard by Marriott Kochi Airport.I was travelling with my family and it was a very nice experience. The airport pickup was very prompt and the check-in was quick. The room was comfortable and all the staff were very friendly and helpful especially the staff and chefs at their restaurant.The breakfast buffet had a good variety and was tasty.Highly recommended place to stay for business and leisure.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in May 2023

10/10 Excellent

Kurian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious. Great breakfast The staff is very helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Thilip kumar

Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
We had a lovely stay.everything was perfect from the time we got picked up from the airport till our check out..the entire stay was pleasant and the credit goes to the entire team of staffs.the staff who came to pick us up was friendly and courteous even the driver took an effort to make a pleasant conversation with us,the check in process was so smooth. As it was a long flight and due to jet lag we were so tired and so didn't bother to leave the room,the in room services menu really helped and thoroughly enjoyed the kitchadi(which tasted exactly like how we make at hime,was very comforting). Have to definitely mention abt the breakfast...it had a wonderful range of items..we devoured the Indian section more than the continental as we were away from home For quite sometime then.,would like to make a special mention abt chef Shama.she was very friendly and attentive to the guests,she made a pleasant conversation and also noticed that I haven't tried the Ella adai and took an effort to get us some..at the end of our meal the entire team surprised us with a lovely cake.. these gestures show how much effort the staffs take to make the guests feel special and comfortable..I felt completely pampered and looked after..kudos to staffs and the management.keep up the spirit and continue doing this wonderful job.Would def love to visit again.
Stayed 1 night in Mar 2023

6/10 Okay

Nobuyuki

Stayed 1 night in Mar 2023

8/10 Good

Krishna Narayan

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

William

Stayed 1 night in Feb 2023

10/10 Excellent

manoj

Stayed 1 night in Feb 2023

8/10 Good

Ishai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice airport hotel - great for early take offs
Nice and clean hotel. very conveniently next to the airport with great airport shuttle service. Very nice and helpful staff.
Stayed 1 night in Jan 2023
Response from Anurag Rai on 7 Feb 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to welcome you back to our hotel. Warm Regards,Anurag Rai Multi Property General Manager

4/10 Poor

Mishari

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the location because it is very near to the airport. However, the receptionists are bad behavior. Check in was slow and deliberately make you wait for a long time in the lobby. The food collection in the breakfast buffet isnice but the service is slow and bad.
Stayed 1 night in Jan 2023
Response from Anurag Rai on 30 Jan 2023
Dear Guest. Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a pleasant stay with us. Your comments about our service will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

4/10 Poor

Nand Kumar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite disappointed
Not so good, as the house keeping was non existent, it took 2-3 calls to the ‘at your service’ before someone came to your room. Bathroom shower was broken, water was spraying all over. Wash basin faucets were stained, not cleaned in a while. Lobby service staff were the only saving Grace. There were many of them and very friendly too. But overall it was a disappointment for the price you pay for staying there.
Stayed 2 nights in Jan 2023
Response from Anurag Rai on 30 Jan 2023
Dear Guest Namaskaram from Courtyard by Marriott Kochi Airport!!! Thank you so much for choosing to stay with us and we truly value the time you had taken to share your stay experience. Firstly, please accept my sincere apologies for the inconvenience caused during your stay at our hotel service experience. We strive to provide our guests with prompt and personalized services and we deeply regret that we did not achieved our goal in providing a seamless and pleasant experience during your stay with us. It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.Thank you once again for sharing your thoughts and we sincerely hope that you would consider staying with us again so that we can offer a far better experience on your next visit. Warm Regards Anurag RaiMulti-Property General Manager

8/10 Good

achamma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Anurag Rai on 30 Jan 2023
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time staying at our hotel. We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.Warm RegardsAnurag RaiMulti Property General Manager

8/10 Good

Nand Kumar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice & comfortable stay.
Except for the thick rug in the room, which was dirty and stained, rest were all fine. Quite a nice place, very near the intl airport. Pool view was good. Staff were quite efficient and friendly. Will definitely stay there again.
Stayed 1 night in Jan 2023
Response from Anurag Rai on 19 Jan 2023
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport!Thank you for sharing your feedback further to your recent stay with us and we are delighted to know that you had a great time with us that you enjoyed all aspects of your stay and we also apologies for the inconvenience caused during your check out time. Your comments on room cleanliness will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly, they will assist you on anything that you need. Very clean!
Response from Anurag Rai on 14 Jan 2023
Dear Guest. Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Warm Regards Anurag RaiMulti Property General Manager

10/10 Excellent

JOSEPH, Independence

Travelled with family
Very good
Response from Anurag Rai on 14 Jan 2023
Dear Mr. JosephNamaskaram from Courtyard by Marriott Kochi Airport! We appreciate you taking time to share your valuable feedback. We are delighted to know that we could make your overall experience memorable one.We look forward to welcoming you back to our hotel. Warm Regards,Anurag Rai Multi Property General Manager