Front of property – evening/night

Reviews of Hotel Escala

4 out of 5
Hotel Escala
33rd Crisan Street, Cluj-Napoca

Reviews

9.8

Exceptional

Rating 10 - Excellent. 50 out of 57 reviews" "
Rating 8 - Good. 7 out of 57 reviews" "
Rating 6 - Okay. 0 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay here! The owner's were extremely friendly, gave us great recommendations of places to see in town, and treated us with the upmost hospitality. The hotel itself is incredibly beautiful, quiet and charming. Our stay could not have been better and we are so grateful to have found this gem. We will absolutely return in the future and could not recommend it enough!
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very informative and helpful
Stayed 1 night in Aug 2021

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful owners!
cute little hotel with a very nice owner who is very passionate about Cluj. I recommend staying here!
Stayed 1 night in Oct 2019

10/10 Excellent

Gerwyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal!
friendly, informative and helpful staff, comfortable rooms and great location. Would stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
בעלי המלון משפחתיים, מקסימים ומאוד רוצים לעזור בכל דבר. ניתן להעזר בהם לתכנון המשך הטיול להזמנת מקום במסעדות וכו.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and informative owners; Within walking distance to town center
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hosts who couldn’t do enough to help and support us. The room was excellent and the property well located to stroll down into the old town. Breakfast was fabulous. Highly recommend.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The best stay I’ve had in a long time including travel in Europe and United States. I arrived nearly at midnight with my young son after 24hrs of air travel. The owner waited for us, took us to our room and made sure we had everything we needed. In the morning she made homemade breakfast for us at 11am when we finally woke up. I cannot day enough about this place. Exceptional in every way and exceedingly preferred to the large, impersonal chain hotels.
Stayed 1 night in May 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and attentive hosts!
Our stay here was very good! It is only 10min walk from the train station which suited us as we arrived by train in the small hours of the morning. Our host was ready to receive us and check us in, making sure we had everything we needed! Both hosts were very friendly and attentive and gave excellent suggestions for sightseeing and eating out. Only small complaint was that it was a little expensive, particularly for breakfast when compared to other establishments in the area. It was however, in my opinion well worth the visit as it was a very nice place overall, especially the hosts!
Stayed 2 nights in Apr 2019

10/10 Excellent

Flaviu, Scottsdale AZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and nice place , it’s a small family business and the owner of the place is very friendly and polite , great location close to restaurant and downtown Cluj , definitely five stars and recommend
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming room and host for stay in Cluj
Charming host Andre discretely and professionally ensures a pleasant stay, he provides detailed suggestions on what to do and what to see, which is particularly helpful as the public tourist information is rather meagre. Beautiful well-appointed room, walkable to city center.
Stayed 3 nights in Feb 2019

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent survice and facsbelaty I came very early and the room was set for me immidyataly
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience overall - wish we'd had more time to stay!
Stayed 1 night in Sep 2018

10/10 Excellent

David, Solihull, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay in Cluj
I only had a brief stay at the Villa-Hotel Escala, as I arrived late evening by train and had to fly out of Cluj early next morning, but the manager, Adrian, went out of his way to be helpful in every way. He recommended a restaurant that opened late, took my case to my room whilst I ate, gave me an early morning call at 4.40am and booked me a taxi to the airport. He was friendly and spoke excellent English.
Stayed 1 night in Sep 2018

10/10 Excellent

M, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husband and wide run a top-notch inn, with experience like a cozy B&B. We arrived around midnight, but no problem. Personal breakfast (not included in booking price) was really great. They helped us with travel advice and kept our bags for us after we checked out so that we could enjoy a day of sightseeing at Salina Turda.
Stayed 1 night in Jun 2018

10/10 Excellent

steveg, Winchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome to Romania from the lovely couple who run this family hotel. Nothing is too much trouble for Claudia and her husband who did everything they could to help us enjoy our brief stay in Cluj. Awesome breakfasts included home made jam and fig rolls from their own fig tree. Hotel has a lovely garden and is peaceful yet only 15 minutes walk from the centre
Stayed 2 nights in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful friendly perfect accomodation.
Amazing beautiful place to stay. Just a short walk to city centre yet away from the noise. The room was nice and very good quality with a beautiful bathroom. Communal areas very welcoming and comfortable. Breakfast was good and the hosts were the best we have met. Would do anything for us. We had a suite room with its own balcony and view. Everything perfect about this lovely place.
Stayed 2 nights in May 2018

10/10 Excellent

Tommy , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
The owner and his wife treats their guests like a family. They were very accommodating and provided helpful tips to explore the city. The hotel/inn is very close to old town. A true gem! Thank you for making ou visit to Romania a memorable one!
Stayed 2 nights in Oct 2017

10/10 Excellent

Jane, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel and well located.
We had a room on the top floor which was beautifully decorated and furnished with a terrace with wonderful views of the city. The owners are very helpful and clearly put a lot of effort in to making their guests feel at home.
Stayed 2 nights in Sep 2017

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hosts
Excellent helpful owners. The fruit bowl that greeted us in the room was most welcome (and one we didn't get at any of the other hotels we stayed in during our two week stay in Romania.) We parked outside the hotel in the street which was OK. Good breakfast. The curtains could have been better at keeping out light but a comfortable room,
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place at cluj
great place at cluj. me and my mom had wonderful relaxing stay. the femily who own the place very very friendly. near to old town (walkable). quite place. nice breakfest.
Stayed 2 nights in Sep 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host, great room balcony (although it does overlook a cemetery). 10min walk to City centre, but is near the top of a steep hill (if walking is difficult).
Stayed 3 nights in Aug 2017

10/10 Excellent

john, hampton, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A different hotel but still excellent
Stayed for 3 nights.Hosts terrific andvery helpful even at 3am on returning.Very well insulated room
Stayed 3 nights in Aug 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant corner of Cluj
Escala is a solid inn. The property is very well kept, pleasant and reasonably priced. The owners provided refined service for our entire visit, from arrival through their tasty breakfast. The innkeepers are life long residents of Cluj and are well prepared to offer advice on events and high points in town. Recommend.
Stayed 1 night in Aug 2017

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous bed-and-breakfast feel hotel
This is a fabulous hotel! It's cozy, with a bed-and-breakfast feel in the centre of a great city. The room was spacious and impeccably clean. The owners took fantastic care of us - including getting up at 4 am to make us coffee before we headed out. The hotel is a short and pleasant walk to the centre of the city. A great experience. Our only regret is that we had too little time. We plan to go back!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and comfortable family hotel
We had very good communication from the owner before we arrived, and while we were there he and his wife could not have been more helpful. Our room was very clean and pleasant and there was lots of breakfast at the time of our choice. We shall definitely return.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable villa
Excellent host. Very nice and comfortable villa. Great location.

10/10 Excellent

Dan, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Everything was good down there. Design, room, bathroom, spacious, excellent customer service, quiet, good breakfast and I could go on and on. The owners would treat you like family. Best for couples and tourists that are not into partying. Or businessmen. I enjoyed the staying and I would definitely come back.

10/10 Excellent

Marc Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable . hosts were terrific ! excellent !
From the first minute they open the door, the hosts make you feel right at home. I could spend hours talking about all we liked during our 5 night stay but if i can summarize it in few words, It would be Elegance, great quality of service and also overall pleasure to interact with the hosts. on top of that, they make delicious breakfasts , so don't bother going elsewhere for that. Also follow their restaurant recommendations (Roata was my favourite) as all are good and walking distance from downtown (As is the hotel)

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners are friendly and helpful. We had to arrive very late, and we had to leave our luggage until late on our departure day. They were wonderful about it, called us a cab for the train station and invited us to relax in the living room the evening after we had checked out since we had time to kill before our train. Basket of fruit in the room was lovely. Room as small but very comfortable and tastefully decorated. Hotel is in a quiet spot up a hill away from the busy roads. The one drawback for me was the wifi, which was so weak as to be practically nonexistent. Since I had some urgent work to do, I had to pass on the breakfast and head out right away with my laptop to a cafe with a strong connection.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Hotel, extremely friendly staff. Good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Family-Run Hotel
Rooms come with amenities, bathrobes, slippers, fully equipped mini-bar, refrigerator, Cable TV, and a nice complementary fruit basket. Rooms also have the option of extra heat in winter and air conditioning in the summer. You can order breakfast for a set time.

10/10 Excellent

Harry, Oradea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are extremely helpful
We enjoyed our two nights' stay. The Hotel is close to the Gara (train station) and was an easy walk to other places we visited. The staff are exceptionally friendly and helpful. Our room was very nice.
Hotel Front
Front of Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cluj for a Wedding
My wife and I stayed at the Villa Escala fort 5 nights in mid July to attend a wedding . The experience of staying at the Escala could not have been better,nothing was a problem for the staff and the stay lived up to all expectations. The Hotel thoroughly deserves the high rating it experiences. We would like to take the opportunity of thanking the owners Adrian and Claudia for the wonderful service they gave us. We could not rate this Hotel high enough. Ted and Sharon Kelly AUSTRALIA

10/10 Excellent

Jerry, Northwest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice B&B in a great location
Very friendly owner at this cute, clean and quiet B&B. We were happy with everything at this place. Great breakfast made on your schedule. Staff was there to assist with anything at all times.

10/10 Excellent

Kevyne, Davis, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family owned and operated
This was my second family hotel on this trip. I am so impressed by the care and love exhibited. I was treated like a member of the family in so many ways. It was appointed like a major four star hotel, but with a most human touch. I had to leave early on the day I was traveling and so would miss the breakfast. Not only did the owner give me a couple of hard boiled eggs I had asked for, but made me sandwiches for my trip.

10/10 Excellent

Luis, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with my stay. The hosts were English-speaking, very nice and courteous and took good care of me. I will return the next time I am in Cluj.

10/10 Excellent

Cosmin, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
If you are looking for cozy, charming place to stay in Cluj-Napoca, definitely give Escala a try. The hotel is owned and operated by a dedicated, attentive family. From flexible breakfast hours to tourist advice, the hotel owners made sure we did not miss anything: spotless rooms, fast and reliable wifi , great location, quiet atmosphere, etc. We will definitely stay at Escala again when we go back to Cluj-Napoca.

10/10 Excellent

Tom, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Convenient, Friendly
Our Escala Hotel stay was excellent in every respect; clean, considerate staff, and convenient to the train station. I'd highly recommend considering this hotel

10/10 Excellent

P, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
I arrived late and left early. The hotel staff were kind efficient and very helpful, despite working at extreme hours.

10/10 Excellent

William, Athens, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Accomodations in Cluj
Great hotel with a friendly family running the place - the breakfast was great, the comfort was outstanding, and they pointed out how to get to any place I wanted to go (or even the places I didn't know yet that I wanted to go). The wifi normally works well, but it does cut out occasionally. The only thing that would help would be blackout curtains for the room - at least they do have curtains.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place run by family members
Enjoyed my stay in this small beautiful villa, thanks to it's owners.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really enjoyed my stay wonderful hotel and hosts. Quiet and relaxing after a long trip. Great location close to the train and a taxi stand. Will stay there again in the future.

10/10 Excellent

eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and cosy hotel
We had an amazing stay at Villa - Hotel ESCALA. We stayed there for 8 days for a conference, and some days off. The owners were exceptionally friendly, and they really went out of their way to make us feel like home. We arrived in the middle of the night, but they stayed up for us and greeted us with a smile. The most genuinely friendly hosts we have ever met. Will for sure stay here if we come back, and can not recommend it enough. Breakfast was a small buffet, but very tasty, with different home made warm dishes every day. There is also a very cosy garden, ideal to relax or have a writing day if working. Thank you for having us! Hope to see you again!
Stayed 8 nights in Jun 2019

10/10 Excellent

Adriana, Goirle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
geweldig hotel, zeer persoonlijk
perfect hotel, op loopafstand van het centrum en zeer rustig
Stayed 1 night in Sep 2018

10/10 Excellent

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel with very helpful and informative owners
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel calm
2nd time there, calm and quiet, nice room, nice service
Stayed 4 nights in May 2018