Ratings based on 2,798 verified reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Melbourne, FL

Posted 25 Mar 2020
Quaint place with friendly staff. We had a 1 bedroom with full kitchen and we loved it. We have stayed at Citadines in Paris before and loved it so we booked at the Citadines in London. You get free tea, coffee, hot chocolate 24 hours a day. Amenities included everything you need...we even used the shared washer/dryer.
Comment from Hotel Management
25 Mar 2020 by Al, Hotel Management
Thank you very much for your comments! We are delighted you enjoyed your stay with us,
4 out of 5
by a verified traveller

Posted 15 Mar 2020
Good clean hotel,close to everything nice to have a fridge in the room
Comment from Hotel Management
16 Mar 2020 by Al, Hotel Management
Thank you for your feedback!
5 out of 5
by a verified traveller

Posted 12 Mar 2020
Comment from Hotel Management
12 Mar 2020 by Al, Hotel Management
Thank you for your rating!
4 out of 5
by a verified traveller

Posted 3 Mar 2020 on Hotels
Comment from Hotel Management
4 Mar 2020 by Al, Hotel Management
Hi Karen, Thank you for your rating!
4 out of 5
by a verified traveller

Posted 2 Mar 2020 on Hotels
Great stay and great location, big room too
Comment from Hotel Management
2 Mar 2020 by Al, Hotel Management
Hi Gavin, Thank you for your feedback. I'm delighted you enjoyed your stay with us!
4 out of 5
by a verified traveller

Posted 2 Mar 2020
Very spacious and clean, also very close to the centre. An ideal place to stay.
Comment from Hotel Management
2 Mar 2020 by Al, Hotel Management
Thank you for your comments. We are delighted you enjoyed your stay with us!
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 28 Feb 2020 on Hotels
5 out of 5
by a verified traveller

Posted 27 Feb 2020
Loved the free coffee every morning. Double charged for still water but they were great about fixing my bill when we checked out
Comment from Hotel Management
2 Mar 2020 by Al, Hotel Management
Thank you for your feedback. I'm glad the issue was solved promptly. We look forward to welcoming you back again soon!
3 out of 5
by a verified traveller

Posted 27 Feb 2020
Floors were leaking water from below the floor boards. A lamp was broken, no bowls or plates even though there is a full kitchenette. For the location of the property, almost every aspect od the hotel should be 1-2 steps above what it currently is. Very disappointing.
Comment from Hotel Management
27 Feb 2020 by Al, Hotel Management
Hi Charllie, Thank you for your comments. Did you talk to the front desk about this issues? Were they solved?
5 out of 5
by a verified traveller

London trip

Posted 24 Feb 2020 on Hotels
Excellent service by staff at reception. Quality accommodations for both couples.
Comment from Hotel Management
25 Feb 2020 by Khonde, Hotel Management
Hi there, Very pleased that you enjoyed your stay. Thank you for staying with us and we hope to see you again in the near future.