Reception

Reviews of Wyndham Costa del Sol Chiclayo - Chiclayo

4 out of 5
Wyndham Costa del Sol Chiclayo - Chiclayo
Av Jose Balta 399, Chiclayo, Lambayeque

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 336 reviews" "
Rating 8 - Good. 104 out of 336 reviews" "
Rating 6 - Okay. 35 out of 336 reviews" "
Rating 4 - Poor. 14 out of 336 reviews" "
Rating 2 - Terrible. 8 out of 336 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique, SUNNYVALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent on this property, I will coming back next time
Stayed 2 nights in Mar 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The recepcionist was awful
Stayed 1 night in Feb 2024

8/10 Good

Atila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a vip guest they said they gave us larger room . It was not large room. I think the other rooms were so small
Stayed 3 nights in Jan 2024

10/10 Excellent

Nilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must when it comes to visiting Chiclayo.
Stayed 1 night in Feb 2024

10/10 Excellent

Edwin

Stayed 2 nights in Jan 2024

8/10 Good

Mario, Oakville

Stayed 2 nights in Dec 2023

8/10 Good

Yamile

Travelled with family
Liked: Staff & service
El personal es muy atento y amable. Es servicio es muy personalizado. El dormitorio es cómodo y limpio.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. Jorge went above and beyond both during check in and the following day. Hotel appears to be quite new and there were no problems with anything.
Stayed 1 night in Nov 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here, stuff were friendly and attentive.
Stayed 3 nights in Oct 2023
Response from Richard C. on 9 Nov 2023
We're thrilled to hear that you enjoyed your stay at our hotel! It's wonderful to know that our staff's friendliness and attentiveness contributed to your positive experience. If you have any specific feedback or suggestions for improvement, feel free to share. We appreciate your kind words and look forward to welcoming you back in the future!

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, Mechelle the front desk person was very polite on my registration. Jonathan he used to clean my room, he made a very good job, Costal del Sol are the best Hotels. I hope very soon they open one Costa del Sol in Tacna-Peru
Stayed 6 nights in Oct 2023
Response from Richard C. on 9 Nov 2023
We're delighted to hear that you had an excellent experience at Costa del Sol! Thank you for recognizing Mechelle's politeness and Jonathan's excellent job in maintaining your room. We appreciate your positive feedback, and we'll make sure to share it with our team. We hope to continue providing you with exceptional service, and we'll certainly consider your suggestion for a new Costa del Sol in Tacna, Peru. We look forward to welcoming you back in the future!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Jenice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to admit I was a bit hesitant tl stay here since I normally stay in a different hotel. Breakfast options were good, the juices need to be better too much water on some of them. Overall, all employees always greet you by your name and make you feel welcome. I did the massage which I would def reccommed. Will def stay here again.
Response from AITOR APAOLAZA on 31 Aug 2023
Dear Jenice, Our best reward is to be able to be sure that our guests live an unforgettable experience, thank you for your suggestions and positive comments and we will forward your congratulations to our collaborators. We hope to be able to count on your presence again, Best regards, Aitor Apaolaza Manager Costa del Sol Wyndham Chiclayo

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being my birthday, the staff sent a piece of cake, very nice and unexpected. All the staff here was extremely helpful, friendly and very pleasant. Stay at their hotel in Lima and here, both go out of their way to make you stay pleasant. Highly recommend!!!
Stayed 1 night in Aug 2023
Response from AITOR APAOLAZA on 25 Aug 2023
Dear Robert,Thank you very much for the time taken to send us your comments.We were very happy to know that they felt comfortable and well looked after and that both our dining and location lived up to their expectations. We will forward your valuable information and recognition at our next staff meeting.We hope that you choose Costa del Sol Hotels again on your next visit to any of our destinations.Sincerely,Aitor ApaolazaManager Costa del Sol Wyndham Chiclayo

10/10 Excellent

Johan, Miami

Stayed 1 night in Aug 2023
Response from AITOR APAOLAZA on 31 Aug 2023
Estimado Johan, Nuestra mejor recompensa es poder tener la certeza que nuestros huéspedes vivan una experiencia inolvidable, gracias por sus sugerencias y comentarios positivos y retransmitiremos sus felicitaciones a nuestros colaboradores. Lo esperamos en su próxima visita. Atentamente, Aitor Apaolaza Gerente Costa del Sol Wyndham Chiclayo

2/10 Terrible

Augusto

Disliked: Cleanliness, staff & service, property conditions & facilities
The air condition was leaking inside the room the breakfast room very small and had to wait 40 minutes to go in. the cleaning person was nocking the door early morning to clean the room ,no respect and finally when i was checking out i want to get my bill recipt and they told me i have to ask to the company who i make the reservation with.totaly desappointed.
Stayed 4 nights in Jul 2023
Response from AITOR APAOLAZA on 25 Aug 2023
Dear Augusto, Thank you very much for having trusted us and for your comments, which help us to improve our customer service every day. We offer you our most sincere apologies if we have not managed to make your stay as expected. We are surprised by the comments mentioned, even so, we will investigate the case and, if so, we will take the necessary corrective measures. Your comments are very important to us and we will strive to turn our areas of opportunity into strengths. We invite you to give us a new opportunity and you can verify the true quality of our service. We remain at your service, Aitor Apaolaza Manager Costa del Sol Wyndham Chiclayo

8/10 Good

CRISTHIAN

Travelled with family
Liked: Cleanliness, staff & service
The hotel was good but I was expecting a bigger pool and gym and at least hot water for the jacuzzi and pool, great for sleep but not for enjoyment in an inside room. Not too much to expect from a building hotel. The staff was the best since opening the parking gate and the breakfast was so delicious. Thanks!
Stayed 2 nights in Jul 2023
Response from AITOR APAOLAZA on 25 Aug 2023
Estimado Christian, Nuestra mejor recompensa es poder tener la certeza que nuestros huéspedes vivan una experiencia inolvidable, gracias por sus sugerencias y comentarios positivos y retransmitiremos sus felicitaciones a nuestros colaboradores. Esperamos poder contar con su presencia nuevamente, Saludos Cordiales, Aitor Apaolaza Gerente Costa del Sol Wyndham Chiclayo

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very nice
Stayed 1 night in May 2023
Response from AITOR APAOLAZA on 25 Aug 2023
Estimado Francisco, Nuestra mejor recompensa es poder tener la certeza que nuestros huéspedes vivan una experiencia inolvidable, gracias por sus comentarios positivos. Siempre es un honor recibir las felicitaciones de nuestros huéspedes, nos motiva a entregar nuestro mayor esfuerzo día a día, retransmitiremos sus felicitaciones y reconocimientos al equipo, gracias una vez mas y esperamos poder contar con su presencia nuevamente, Saludos Cordiales, Aitor Apaolaza Gerente Costa del Sol Wyndham Chiclayo

6/10 Okay

Betty

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very kind and nice ! So respectful. But the tv remote didn’t work and I asked the front desk and still did nothing.
Stayed 4 nights in Jun 2023
Response from Chris on 20 Jun 2023
"I'm glad to hear that the staff was kind, nice, and respectful during your stay. Their positive demeanor must have made your experience more enjoyable. However, I understand that the issue with the TV remote was a disappointment. It's unfortunate that Despite notifying the front desk, nothing was done to resolve the problem.It would have been great if they could have offered a solution or provided you with a working remote.Overall, it's essential to acknowledge the positive aspects while addressing the concerns to ensure a better experience for future guests."Best regards,Christian Saco - Hotel General Manager

8/10 Good

Filiberto

Liked: Cleanliness, staff & service, property conditions & facilities
Too basic
Stayed 5 nights in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt Welcome
The room was comfortable and clean. The staff was welcoming and friendly. The breakfast buffet was very good. We did have a plumbing issue, but the staff responded within minutes after I reported it.
Stayed 2 nights in May 2023

10/10 Excellent

Walter

Stayed 2 nights in May 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and spacious rooms at a good price.
Stayed 1 night in May 2023

10/10 Excellent

Francisco

Stayed 3 nights in May 2023

6/10 Okay

Edwin

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

10/10 Excellent

Lucy, Purcellville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every3was perfect,the location,A/C on the room,breakfast,cleanliness, the stuff was very friendly.
Stayed 3 nights in Mar 2023
Response from Sergio Sanchez on 16 Mar 2023
Dear Lucy,Thank you very much for staying with us.We are happy that you liked the hotel and our service.We hope you come back soon.Best regards

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff
The staff was very friendly and professional. The hotel is nice and the breakfast is very good.
Stayed 1 night in Mar 2023
Response from Sergio Sanchez on 16 Mar 2023
Dear Randolph,Thank you very much for staying with us.We are happy that you liked the hotel and our service.We hope you come back soon.Best regards

4/10 Poor

Carlos Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it's a regular place to stay, but it's too bad that they charge extra money for what I had already paid for a room. They should be honest and keep the prices they offer on the internet to their customers and not charge us extra money.
Stayed 1 night in Jan 2023
Response from Sergio Sanchez on 9 Feb 2023
Dear Carlos Alejandro.Expedia shows the rate without taxes, in the confirmation email it shows that if you are preuvian resident you should pay 18% of tax.We hope the rest of your stay was up to your standards.Best regards.

10/10 Excellent

Ana Sofia, Gosford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great as expected
Stayed 1 night in Nov 2022
Response from Sergio Sanchez on 13 Dec 2022
Dear Carlos,Thank you very much for stayin with us and for your score.We hope you come back soon.Best regards.

10/10 Excellent

manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hats off to Richard Centurion
Check in and over all service was excellent. The hotel is consistent in this respect and that is why I always book it when I fly to Chiclayo. In Particular, the welcome and gracious greeting provided by Richard Centurion (sp). , (Front Office ) He made a point for me to have a flaw-less and smooth check - in and even made sure I was provided with the same room I have always requested (an interior room). Now, that's service!
Stayed 2 nights in Oct 2022
Response from Sergio Sanchez on 13 Dec 2022
Dear Manuel.Thank you very much for staying with us.We are really happy that you like Richard's service.We hope you come back soon.Best regards.

8/10 Good

Mike

Stayed 2 nights in Oct 2022
Response from Sergio Sanchez on 13 Dec 2022
Dear Mike.Thank you for staying with us, and thank you for the score.We hope you come back soon.Best regards

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A TRIP TO XICLAYO
Well, I will starting to say. As soon as zi walked inside the lobby the way that Staff threat their guess is awesome. They are very educated people, they spoiled me in a way that I can say FOR SURE THIS WILL BE ALWAYS MY HOTEL IN CHICLAYO CITY. SPECIAL THANKS to Mr. JORGE (concierge) . He is a really nice guy. Breakfast was awesome as well. I will Book again 100% sure.
Stayed 4 nights in Oct 2022
Response from Sergio Sanchez on 13 Dec 2022
Dear Carlos.Thank you very much for staying with us and thank you for your comments, we are happy that you liked the hotel and Jorge's service.We hope you come back soon.Best regards.

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks good
Stayed 1 night in Sep 2022

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel, friendly staff , bad part is the construction on the street near the front of the hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only downside is they charge you for travel essentials (toothbrush, etc.), and they don't offer money exchange
Stayed 3 nights in Jul 2022

10/10 Excellent

abelardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sergio Sanchez on 15 Jul 2022
Estimado Abelardo. Nos alegra mucho haber estado a la altura de sus expectativas. Esperamos vuelva pronto. Saludos cordiales,

10/10 Excellent

Andres, STERLING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, buen customer service. Bien ubicado y seguro. Recomendable. Good hotel, good customer service. Well located and safe. Recommendable.
Stayed 4 nights in Jul 2022
Response from Sergio Sanchez on 15 Jul 2022
Estimado Andres. Muchas gracias por sus comentarios y por su preferencia. Nos alegra mucho haber estado a la altura de sus expectativas. Esperamos vuelva pronto. Saludos cordiales,

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean rooms and good room service
Stayed 5 nights in Jun 2022
Response from Sergio Sanchez on 8 Jul 2022
Dear Miguel. Thank you very much for staying with us. We are happy that you liked the hotel and the service of our staff. We hope you come back soon. Best regards.

6/10 Okay

Juana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff scheduled my airport transfer late so I almost missed my flight (I arrived two minutes before flight closed). There was no hot water in my shower, just warm and a trickle. The room was so noisy all night long, from machinery or ventilation. I got a free welcome drink that could only be lemonade, pisco sour or water. The pool area is cute, and the food at the restaurant is great.
Stayed 1 night in Jun 2022
Response from Sergio Sanchez on 4 Jul 2022
Dear Juana. Thank you very much for staying with us. We hope you come back soon. Best regards.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente location and the staff very friendly.
Stayed 1 night in Jun 2022
Response from Sergio Sanchez on 4 Jul 2022
Dear Nancy. Thank you very much for staying with us. We are happy that you liked the hotel. We hope you come back soon.

8/10 Good

Martha

Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is excellent
Stayed 2 nights in Apr 2022

8/10 Good

ANA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato cálido de su personal es maravilloso
Stayed 1 night in Apr 2022

10/10 Excellent

Marta

Stayed 1 night in Feb 2022

6/10 Okay

OSCAR IVAN Ingeniería DELGADO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ascensor antiguo, habitación con mal olor
Stayed 1 night in Jan 2022

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El equipo de atención es muy servicial y es garantía de que todo esté en perfecto estado: habitaciones limpias, bien iluminadas y un buen lugar para descansar.
Stayed 1 night in Jan 2022

4/10 Poor

Tamika

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Was given a room that didn’t meet my reservation.
Stayed 1 night in Jan 2022

4/10 Poor

Magaly

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2021

4/10 Poor

Maria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
noise running water all night long
Stayed 3 nights in Dec 2021

10/10 Excellent

Jhonatan Passalacqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good as advertised.
Stayed 5 nights in Dec 2021