Exterior

Reviews of The Blackstone, Autograph Collection

4 out of 5
The Blackstone, Autograph Collection
636 S Michigan Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1008 reviews" "
Rating 8 - Good. 186 out of 1008 reviews" "
Rating 6 - Okay. 73 out of 1008 reviews" "
Rating 4 - Poor. 28 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very quiet
Stayed 4 nights in Mar 2024
Response from Pierre-Louis on 27 Mar 2024
Thank you for taking the time to complete our survey and for your positive feedback! We're thrilled to hear you had a good experience and look forward to welcoming you back soon!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are awesome at this property. Rooms are clean and quiet even though we were facing busy Michigan Ave. would stay again
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 25 Mar 2024
Thank you very much for taking the time to share your wonderful experience at our property. We're thrilled to hear that our staff made a great impression on you with their service. It's our top priority to ensure that every guest feels welcome and well cared for during their stay.We're also delighted to know that the cleanliness of our rooms met your expectations and that you enjoyed a peaceful stay despite the bustling location on Michigan Ave. Our team works diligently to create a serene environment for our guests, and your feedback is a testament to their efforts.We look forward to welcoming you back for another memorable stay. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out to us.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pierre-Louis on 27 Mar 2024
Thank you for your perfect review! We're thrilled you had such a fantastic experience with us. Looking forward to welcoming you back in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 25 Mar 2024
Thank you for the perfect review, come back and visit us again soon.

10/10 Excellent

Valine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! The biggest plus is the lobby. It smells so good! I was looking around to identify the scent.
Stayed 1 night in Feb 2024
Response from Pierre-Louis on 20 Mar 2024
Thank you so much for your enthusiastic review!We're thrilled to hear that you love our hotel and especially enjoy the ambiance of our lobby. It's wonderful that the scent made such a positive impression on you. Creating a welcoming and pleasant atmosphere for our guests is very important to us, and it sounds like we succeeded. Next time you're here, don't hesitate to ask about the scent—we'd be happy to share the details with you.Looking forward to welcoming you back soon for another enjoyable experience!

8/10 Good

Su

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and paying extra for a lake view room was worth it. Beautiful view from 11th floor. Beautiful interior decor. On the whole, the staff were excellent, charming and helpful. One or two reception staff were less than helpful, especially when we needed a taxi to the airport on check out. In all though I had a wonderful stay.
Stayed 4 nights in Mar 2024
Response from Pierre-Louis on 18 Mar 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the fantastic location and found the extra for a lake view room from the 11th floor to be worth it. It's wonderful to know that our interior decor and the charm and helpfulness of our staff contributed to your wonderful stay. We regret to hear about your experience with one or two Front Desk staff during your taxi arrangement to the airport and will address this to ensure all guests receive the helpful and efficient service we strive for. Your overall positive remarks and enjoyment of your stay are greatly appreciated, and we look forward to the opportunity to welcome you back for another memorable visit.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing short stay. Front desk gave me a higher floor when requested, validated my parking, and was able to answer questions about the area. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 18 Mar 2024
Thank you for your kind review!We're so pleased to hear that your short stay with us was amazing and that our front desk team was able to accommodate your requests, from a higher floor to parking validation. It's great to know we could assist with your queries about the area, making your stay more enjoyable. Your satisfaction and intention to return are the highest compliments we can receive.We look forward to welcoming you back for another memorable experience. See you soon!

10/10 Excellent

Khadieja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Room was spacious with large bathroom. Great location. Valet was not in service. But parking lot was adjacent ( it was raining). Front desk was terse and not very welcoming/friendly. Doorman David was very friendly and gave good instructions. No assistance with baggage was provided; stairs are present at the front. Apparently rain ponchos are not a thing in Chicago
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 16 Mar 2024
Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your stay, the spacious room, and our great location. We apologize for any inconvenience caused by the valet service not being available and the lack of assistance with your baggage. Your feedback regarding the front desk's demeanor is invaluable, and we'll address this to ensure a more welcoming atmosphere in the future. It's wonderful to know David made a positive impact on your stay, and we appreciate your understanding regarding the rain ponchos, please note that we do have umbrellas available at the Front Desk.We hope to have the opportunity to welcome you back for an even better experience.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel, very convenient for us as it was close to Orchestra Hall and the restaurant where our son works. Very large room, super comfortable bed. Excellent bargain for the price. Not as hideously spartan as most hotels have become. Never a wait for an elevator. We'd definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Pierre-Louis on 13 Mar 2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be beautiful and conveniently located for your needs. It's fantastic to know that you enjoyed the spacious room, comfortable bed, and appreciated the value for the price.We take pride in maintaining a comfortable and welcoming atmosphere for our guests, and we're thrilled that you found our hotel to be a refreshing departure from the typical spartan accommodations.Your kind words mean a lot to us, and we'd be honored to welcome you back anytime you're in the area. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, very comfy bed and pillows, great location!! Very friendly and helpful employees at the front desk. And I loved the history of the hotel.
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 11 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness of our rooms, the comfort of our beds and pillows, and our hotel's great location. It's also great to know our front desk team made a positive impression with their friendliness and helpfulness, and that you appreciated the history of our hotel.We look forward to welcoming you back in the future for another memorable stay.

10/10 Excellent

Valeria, St Louis Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, loved the decor and vibe
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 11 Mar 2024
Thank you for your lovely feedback! We're so glad to hear you enjoyed the décor and vibe of our hotel. It's always wonderful to know that our guests appreciate the atmosphere we've created. We look forward to welcoming you back soon for another beautiful experience.

6/10 Okay

Tom

Travelled with partner
Decent location and fairly priced. Room was clean with our view overlooking some hvac equipment but that had no bearing we weren’t looking for anything more. We have stayed there in the past and appreciated the old motif of the lobby but this trip noted a mixture of modern style furniture mixed in with the old, assuming they were looking for an eclectic feel, but it’s not working. Had a couple drinks our first night, they were good, but ignorantly priced. Sunday breakfast may have been one of the worst I have ever eaten. Would possibly stay again but would avoid the bar and restaurant. My big complaint, no parking, you need to utilize another hotels facility, and again, ignorantly priced.
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 11 Mar 2024
Thank you for your feedback. We're glad you found the location convenient and the room clean.We appreciate your thoughts on the lobby's décor as we explore a blend of styles. We're sorry to hear your experience with our bar, restaurant, and parking did not meet expectations. Please know our parking prices reflect city rates. We hope to welcome you back, with a commitment to improving your overall experience.

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the Blackstone was perfect for our trip. We were in walking distance from all of our planned activities except for two, which were short 5 minute rides away. They were doing construction outside the building which kinda ruined the sleep in late benefits of a hotel… but not anyone else’s fault and we got some great pastries down the street since we were up!
Stayed 3 nights in Jan 2024
Response from Pierre-Louis on 7 Mar 2024
Thank you for choosing The Blackstone for your trip and for sharing your wonderful experience with us. We are thrilled to hear that our location perfectly complemented your plans, providing easy access to your activities and discoveries in the area.While we regret that the external construction impacted your ability to sleep in, we are delighted to know that it led you to explore and enjoy some great pastries nearby. We appreciate your understanding and positive outlook regarding the situation outside our control.Our team is dedicated to making every stay memorable, and it sounds like, despite the unexpected wake-up, you were able to make the most of your time with us. We look forward to the opportunity to welcome you back in the future, hopefully under quieter circumstances, so you can fully enjoy the benefits of a restful hotel stay.Thank you again for your kind words and for sharing your experience. We can't wait to host you again soon!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pierre-Louis on 7 Mar 2024
Thanks for the positive rating! We're happy you were satisfied with your stay

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful everything
Stayed 3 nights in Feb 2024
Response from Pierre-Louis on 5 Mar 2024
Thanks for sharing your positive experience! We're thrilled you were happy with our services. Come back anytime!

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pierre-Louis on 24 Feb 2024
Thank you for your support! Hope to serve you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Pierre-Louis on 24 Feb 2024
We're grateful for your rating! Looking forward to your next visit.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, cleanliness, and atmosphere, the building itself is awe inspiring
Stayed 1 night in Feb 2024
Response from Pierre-Louis on 19 Feb 2024
Alan, thank you so much for your fantastic review! We're truly heartened to hear that our staff, cleanliness, and the overall atmosphere of our hotel contributed to a positive experience during your stay. It's especially gratifying to know that the building itself left you awe-inspired.Our team works hard to maintain a high standard of hospitality and service, and your feedback serves as a wonderful encouragement to all of us. We are committed to ensuring that every guest's stay is memorable, and it's rewarding to see these efforts appreciated.We look forward to the pleasure of hosting you again, hopefully in the near future, for another awe-inspiring experience.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Pierre-Louis on 15 Feb 2024
Thank you for the great rating! We're thrilled you enjoyed your stay and hope to see you again soon

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Pierre-Louis on 15 Feb 2024
Thanks for the top rating! We're so pleased you were satisfied with your visit.

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from Pierre-Louis on 25 Mar 2024
Thank you for the 5-star review, looking forward to seeing you again soon.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcomed. Stay there again
Stayed 2 nights in Feb 2024
Response from Pierre-Louis on 10 Feb 2024
Tim, thank you and so glad to read you experienced our hospitality first hand. Looking forward to seeing you again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and nice!!!
Stayed 2 nights in Feb 2024
Response from Pierre-Louis on 7 Feb 2024
Alexis, I am thrilled to see that our staff was helpful. Come and visit us again soon.

10/10 Excellent

Branden

Stayed 1 night in Jan 2024
Response from Pierre-Louis on 31 Jan 2024
Branden, thank you for your visit. Please come again soon.

10/10 Excellent

Eileen, Harbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the amazing view of Lake Michigan, Grant Park, and all the nearby museums.
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 27 Jan 2024
Eileen, I am very happy to see you had a nice visit and that you enjoyed our location and facilities. Looking forward to welcoming you again soon.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blackstone has an elegant lobby and the ability to dine at the restaurant that shares a location in the building. (Mercat, I believe.) The room itself was comfortable and offered good basics that other places don’t, such as a fridge, which is hard to believe. Overall a pleasant experience and everything was in walking distance. My wife and I were pleased.
Stayed 4 nights in Dec 2023
Response from Pierre-Louis on 27 Jan 2024
Anthony, thank you for your visit, and I am happy to read that you and your wife enjoyed your stay. Please come again soon.

10/10 Excellent

Patrick, New York

Business traveller
Stayed 1 night in Jan 2024
Response from Pierre-Louis on 18 Jan 2024
Patrick , so glad to read you enjoyed your visit. Looking forward to welcoming you back again soon.

8/10 Good

Elise

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Pierre-Louis on 17 Jan 2024
Elise, thank you and I look forward to seeing you again soon.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a convenient boutique property with wonderful ambiance and great customer service. Nice restaurant for indoor dining with great food and service as well. What I didn’t like was that I was charged two separate rates one higher than the other for a two night stay. Due to having booked with a third party. I wasn’t aware the rates had jumped up the second night until I checked out. I felt the third party should have been more upfront about that.
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 3 Jan 2024
Gloria, thank you for your visit and as far as rates, they do vary by day and this is not uncommon with third party or with us directly. I am sorry it wasn't make clearer to you. Wishing you a Happy New Year for 2024.

6/10 Okay

Ravdeep

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed on the 6th floor by the fitness centre - walls are like paper so could hear the weights falling - plus dissatisfied at check in there was nobody to help with luggage to our room and had to do everything ourselves - certain staff were very unhelpful in that aspect. Otherwise generally clean and well presented hotel and rooms with comfortable bed and spacious rooms. Location is prime for access to millennium park, Michigan Ave and Chicago River
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 3 Jan 2024
Ravdeep, so sorry to read about your experience. We strive to give everyone a great experience so please accept our sincerest of apologies if we did miss the mark for you. Happy New Year nonetheless.

4/10 Poor

Heinz

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a convenient location but the shower didn’t work and I stayed only one night. When I mentioned it at checkout there was no attempt made to make it right by a voucher for a future stay or discount.
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 3 Jan 2024
Heinz, so sorry your shower did not work, I will ensure if gets looked at for the next guest. We strive to give all our guests a great experience so please accept our sincerest of apology for the apparent inconvenience.

10/10 Excellent

Xavier, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 31 Jan 2024
Xavier, thank you for your visit, we look forward to your prompt return soon.

10/10 Excellent

Melinda

Stayed 1 night in Dec 2023
Response from Pierre-Louis on 24 Jan 2024
Melinda, thank you for your review and we are thrilled that you enjoyed your visit.

2/10 Terrible

Ramzey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pierre-Louis on 31 Jan 2024
Ramzey, I see that we might have missed some opportunities, I trust you were able to work this out with the team while on property.

8/10 Good

Seiji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Seiji, I am glad you enjoyed your visit, looking forward to a great 2024. Happy New Year!

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head would not put out hot water, but they came and fixed. Be prepared to spend $150 a night as a deposit. Our 4 night stay was $600 plus $600 for the deposit. The deposit was actually more than the hotel stay.
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 31 Jan 2024
Kenneth, thank you for your comments and sorry that you might not have been informed of the deposit which is returned at check-out. I also trust you informed the front desk about the hot water situation and that it was resolved. Come back and see us again soon.

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Ramiro, I am glad you enjoyed your visit, looking forward to a great 2024. Happy New Year!

6/10 Okay

jennifer

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Jennifer, thank you for your visit, I just wished I knew what we could have done differently to get a 5 star review. Happy New Year nonetheless.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service; clean and comfortable rooms. No room service; parking $65-$75 per night. That’s too expensive.
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Krystal, I am glad you enjoyed your visit, however the parking pricing is in line with Chicago unfortunately. We are still looking forward to a great 2024. Happy New Year!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Kenneth, thank you for your visit, I just wished I knew what we could have done differently to get a 5 star review. Happy New Year nonetheless.

10/10 Excellent

Ruinian

Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 18 Jan 2024
Ruinian, thank you for your review and we are happy to see you enjoyed your stay. Come back again soon.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in and out, eclectic, and awesome history.
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Jacob, I am glad you enjoyed your visit, looking forward to a great 2024. Happy New Year!

10/10 Excellent

Marie, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Stay Would stay here again
Stayed 3 nights in Dec 2023
Response from Pierre-Louis on 2 Jan 2024
Marie, I am so glad you enjoyed your visit, looking forward to a great 2024! Happy New Year.

10/10 Excellent

Arturo

Stayed 4 nights in Nov 2023
Response from Pierre-Louis on 17 Jan 2024
Arturo, thank you for the review and thank you for your patronage. Come back again soon!

10/10 Excellent

Vaishnavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 26 Dec 2023
Vaishnavi, thank you for your review, we are happy to see you enjoyed your visit. Happy New Year and see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 26 Dec 2023
Jason, thank you for your review, we are happy to see you enjoyed your visit. Happy New Year and see you again soon!

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Pierre-Louis on 14 Jan 2024
Gabriel, we are glad to read you enjoyed your visit and we look forward to welcoming you back again soon.

10/10 Excellent

Mitchell

Great
Great
Stayed 2 nights in Dec 2023
Response from Pierre-Louis on 26 Dec 2023
Mitchell, thank you for the review and we are glad to see you had a nice visit. Happy New Year and see you again soon.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a great hotel. No Lobby bar. Mercat food and cocktails were great but didn't open until 4 and was closed when we return tend from the theater. Beautiful lobby. Wish there was more opportunity to relax and enjoy a cocktail in it.
Stayed 1 night in Dec 2023
Response from Pierre-Louis on 26 Dec 2023
Erika, thank you for your review and we certainly appreciated the comments. We are working on increasing our hours of operations for the new year. Looking forward to seeing you again soon.