Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Chicago Romeoville Bollingbrook

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 120 out of 445 reviews" "
Rating 8 - Good. 127 out of 445 reviews" "
Rating 6 - Okay. 82 out of 445 reviews" "
Rating 4 - Poor. 69 out of 445 reviews" "
Rating 2 - Terrible. 47 out of 445 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
The guest were not it.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Dear Jennifer, Thank you for taking the time to share about your stay. We apologize for the inconvenience and disappointment you experienced during your stay. Our team strives to provide exceptional service to all guests, and we regret that we did not meet your expectations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

10/10 Excellent

Jeffrey B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and close to many dining options
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Jeffrey B, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location, near restaurants and many more, made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

10/10 Excellent

Mamadov

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Shiquita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is dirty. Rude front desk staff. No housekeeping unless you stay more than seven days. I asked front desk for some gloves to clean my room and was told they are not allowed to give any gloves out. Mood all the sink in bathroom. Dried up blood on sheets I asked to switch rooms and I was told that there was no more rooms available. Stove didn’t work either.
Stayed 7 nights in Jan 2024
Response from Hotel Management on 20 Jan 2024
Dear Shiquita, We sincerely apologize for the issues you experienced during your stay. Your feedback is crucial for our continued efforts to enhance the guest experience, and we regret that we fell short of your expectations. Maintaining the comfort and cleanliness of our suites is our top priority. We will review your concerns with our housekeeping team to ensure a more satisfying experience for our future guests. Please consider this an isolated incident, and we would like to invite you back to experience the seamless stay you should always expect from us.Sincerely,Hotel Management.

10/10 Excellent

Durga Vijaya Ramaraju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Yashikah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

NENAD, Justice

Stayed 1 night in Dec 2023

10/10 Excellent

Zoir

Stayed 1 night in Dec 2023

10/10 Excellent

Akaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towells had stains and smelled bad. The room and hallway smelled bad
Stayed 3 nights in Dec 2023
Response from Hotel Management on 24 Dec 2023
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Got a room that wasn’t clean and had to switch to a different room
Stayed 1 night in Dec 2023
Response from Hotel Management on 18 Dec 2023
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

10/10 Excellent

Carmesha

Stayed 2 nights in Dec 2023

10/10 Excellent

Akaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful
Stayed 1 night in Dec 2023
Response from Hotel Management on 8 Dec 2023
Dear luis, Thank you for the fantastic rating and for posting your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, staff & service
The front desk staff was very friendly and courteous! The room was surprisingly bigger than we expected for 1 queen sized bed. The extra door lock/latch didn’t close all the way, which made me slightly nervous. Parking lot and entryway to hotel needs to better lit. But the hotel is a nice area directly across the street from Lifetime gym. And a Starbucks 5 min down the road if you prefer stronger coffee. For the price, I would consider staying there again.
Stayed 1 night in Dec 2023
Response from Hotel Management on 8 Dec 2023
Dear Kim, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional. We are glad our location was convenient for everything you wanted to do on this visit. We regret the inconvenience due to safety concerns and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

6/10 Okay

Carmen

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off the staff was AMAZING!!! As far as the room, it appeared clean. However, the hotel is long overdue for a makeover so everything looks grimy. The room was stuffy and smelled like smoke. The paint was sliding off the wall in the corners. The carpet looked so bad I was afraid to walk on it bare feet. No amount of cleaning will fix these problems. Update your rooms and stop being cheap.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Carmen, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for the future improvement of our hotel. We hope to welcome you back and provide a more comfortable and enjoyable stay.Sincerely,Hotel Management

6/10 Okay

Bret

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Most of the Staff was very very nice and very considerate. Janice needs to be trained to keep her nose in her own business and not be so judgmental. Especially when she doesn’t understand a person’s situation.
Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Nov 2023
Dear Bret, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Once again, thank you for your remarks. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management

8/10 Good

Brittany

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wasnt in the best shape and could have been cleaned better. The bathroom door didnt latch. It was noisy being near the road. It was nice having an elevator and not having to take the stairs to the 3rd floor
Stayed 1 night in Nov 2023

10/10 Excellent

Carmina

Stayed 1 night in Oct 2023

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Cristina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Brittney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

R. PAGE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Coleman

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from gas station and two fast food resturants
Stayed 1 night in Sep 2023

2/10 Terrible

Ashley

The hotel smelled like dog we could not walk without our shoes on because there was dog her we have to by our own broom to clean up. There were spider webs and spiders. 2 spiders in my make up bag. One of the burners on the stove were rusted and did not work
Stayed 7 nights in Aug 2023
Response from Hotel Management on 23 Aug 2023
Dear Ashley, Thank you for your feedback. Our goal is to offer a clean and comfortable environment; therefore, we apologize for the issues affecting your experience. We will take care of these matters right away. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management

8/10 Good

Susan

Stayed 1 night in Jun 2023

8/10 Good

Scott

Stayed 3 nights in Apr 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 9 Apr 2023
Dear Susan, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Chicago.Sincerely,Hotel Management

8/10 Good

dennis

Travelled with family
Liked: Staff & service
Stayed 6 nights in Mar 2023

10/10 Excellent

Katherine

Stayed 1 night in Mar 2023

6/10 Okay

Michael

Stayed 1 night in Jan 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room I was in needs the bathroom sink looked at. It kind of looked like mold or rust. Other then that it was very nice

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Emmanuel

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Carper was filthy, sink in bathroom was leaking refrigerator is outdated but was functional. Staff was friendly. At least change the carpets
Response from Hotel Management on 20 Dec 2022
Dear Emmanuel, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

4/10 Poor

LINDA

Stayed 2 nights in Nov 2022

6/10 Okay

ANTINETTE

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The tub had hair in it. I complained about it to the front desk and asked to get my room changed. She said with a very bad attitude " why would I changed your enyire ro for a little hair when I can have someone clean it" I cleaned iy myself.
Response from Hotel Management on 8 Nov 2022
Dear Antinette, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will return so we can make it up to you. Sincerely,Hotel Management

6/10 Okay

Jennifer, Macomb

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The floors in my room were dirty. I dropped some food and wiped it up. The cloth was disgustingly dirty.
Response from Hotel Management on 6 Nov 2022
Dear Jennifer, we are sorry that we failed to meet your expectations and hope you will accept our apologies for not providing you with the flawless experience you deserve. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

8/10 Good

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amenities. Full size fridge, mircowave, and stove top. Even though I stay for 1 night, this was nice to have if I have to stay longer.
Stayed 1 night in Oct 2022
Response from Hotel Management on 6 Nov 2022
Dear Alberto, we appreciate you taking the time to tell us about your stay and are pleased to read that our hotel provided all the amenities you needed. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Elysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and always the staff definitely recommended
Stayed 1 night in May 2022
Response from Hotel Management on 10 Jun 2022
Elysia, thank you for being a guest at Extended Stay America. We are thrilled to know you were pleased with our comfortable accommodations and courteous associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Room was dirty i was in room 304. There was a horrible human in room 306 who played music loudly until 147 am. Then banged on wall until 430am. Horrible place.
Stayed 4 nights in Mar 2022
Response from Hotel Management on 18 Mar 2022
Julie, please accept our sincere apologies for the cleanliness and noise issues you experienced. We can understand your frustration and truly appreciate your patience. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management

2/10 Terrible

Gabriel

Business traveller
Disliked: Staff & service, amenities
Did not like they were only going to clean the room every two weeks and daily had to come to front desk for towels.
Stayed 7 nights in Mar 2022
Response from Hotel Management on 19 Mar 2022
Gabriel, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. We hope to have the opportunity to welcome you back soon. Thank you. Sincerely, Hotel Management

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Bradley

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021