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Reviews of Embassy Suites by Hilton Chicago Downtown River North

4 out of 5
Embassy Suites by Hilton Chicago Downtown River North
600 N State St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 1020 out of 2200 reviews" "
Rating 8 - Good. 510 out of 2200 reviews" "
Rating 6 - Okay. 319 out of 2200 reviews" "
Rating 4 - Poor. 190 out of 2200 reviews" "
Rating 2 - Terrible. 161 out of 2200 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Denise

With the hotel only having one elevator we waiting over 15 minutes each time we needed to use it. With so many people waiting to use the elevator a big line was forming. Very inconvenient. The stairs wasn’t an option for us. The hotel was also hot.
Stayed 1 night in Apr 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open feel of the hotel is amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Savitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Apr 2024

8/10 Good

Mohak

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is beautiful, our room was not necessarily all that clean. We asked for every other day cleaning, and we had to call to remind them. Breakfast staff were fantastic. Front desk staff were hit and miss. On day of checkout, one was incredibly short with me, just about trying to figure out how to get a taxi.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zach

They had tons of people there because it was spring break and one of the elevators wasn’t working the whole time which Matt you waited for five minutes or more every time you wanted to take an elevator.
Stayed 3 nights in Mar 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Construction seems over with. Elevators are a hassle. Expect to be waiting a bit in the morning or at night. Overall great stay though
Stayed 3 nights in Mar 2024

6/10 Okay

greg

Travelled with family
Stayed 4 nights in April, good location, staff were polite and courteous, but upon check in we reported that the toilet in our room was broken. We were told that an engineer would be up to fix it...after 3 more contacts with the front desk over the ensuing three days, they eventually came and replaced the broken handle. Obviously, something that should have been addressed at the initial indication of the issue, but after repeated promises by the front desk to get the problem resolved, it took a 4th follow up to get any action 3 days after we checked in. Location was good, the overall stay was what we expected from an Embassy Suites aside from the failure to address the broken toilet and the failure to apologize or offer any rate adjustment or other acknowledgement that working plumbing is a pretty fundamental issue in a hotel.
Stayed 4 nights in Apr 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality hour and breakfast. Public spaces very open and clean. The staff go out of their way to help make stay easier-simple things like breaking cash into smaller bills( even though mostly cashless world), grabbing silverware when breakfast area not open. We had a great experience for just a one night stay.
Stayed 1 night in Apr 2024

4/10 Poor

Tyler

Issue with Expedia and hotel - was on phone with both for way to long. Hotel staff dropped ball and lacked communication. Spoke with multiple people at hotel and kept making promises that weren't kept. Manager did not take responsibility for a reservation. Ended up going to a different hotel downtown Chicago (great stay, highly recommended the DoubleTree by Hilton) after having to alter travel plans the day before.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

william p

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Gerardo

Stayed 2 nights in Apr 2024

10/10 Excellent

Breshell

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay will be staying again.. staff was friendly and llove the bar lol
Stayed 1 night in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Meryhennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything
Stayed 2 nights in Feb 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the breakfast and our room was very comfortable. The staff were all very friendly and everything was clean. We would stay again 🙂
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Kimberly D

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

José

Travelled with family
Liked: Cleanliness
Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the complimentary drinks. We didn’t get the time to use them but thought that gesture had us loving Hilton even more!
Stayed 1 night in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, nice for family.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children
Liked: Staff & service
The elevator situation was terrible. It took 10 minutes to get an elevator and when one finally arrived, it was usually full of people resulting in waiting longer for an elevator with room. It seemed like they only had one or two (of four) running at a time, even during peak hours. If you're in a hurry at any time during your stay, you'd need to take the stairs. Breakfast was complimentary but it was so busy that it was almost impossible to get anything, including a seat. The rooms were clean and the staff was friendly.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the evening receptions and the pool!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took a class of 20 high school seniors to Chicago, and our stay here went without a hitch, the breakfast was excellent, and having it there meant I didn't have to take them somewhere else for another meal. They put us all on the same floor and the staff was super helpful with my group. Will definitely stay here again next year!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

4/10 Poor

Robert

Travelled with family and small children
Long lines at check in. Dog barking in room next to us. Phone didn’t work so we couldn’t call down about the dog…elevator banks crazy busy so took forever to get elevators and tell the front desk about the dog. Soap and shampoo dispensers broken.
Stayed 1 night in Mar 2024

2/10 Terrible

Paloma

Disliked: Cleanliness, staff & service, property conditions & facilities
They were doing contriction and bad front desk costumer serive
Stayed 5 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

4/10 Poor

Nathan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is understaffed, and the infrastructure is slow and outdated. The elevator was so slow (over 5 minutes every time) that the dingy, garbage-strewn stairs were the primary mode of moving between floors for most guests in this 10 floor hotel. Having one desk clerk on staff at 5pm check-in shows poor management. We will not return to this hotel, and we may not ever stay at another Embassy Suites
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation. Too many kids. Tiny pool for size of hotel. 2/4 elevators were not working.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

8/10 Good

Dong Hyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the parking lot under the building was belong to the hotel, but it was not. The air conditionung was not effective, so I had cold night.
Stayed 2 nights in Mar 2024

4/10 Poor

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nhia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Check in was very easy and the staff was so nice and helpful. Although the hotel was very busy and full, our room was nice and quiet. We had a great stay and will definitely be coming back.
Stayed 1 night in Mar 2024

10/10 Excellent

Lizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, staff were friendly.
Stayed 1 night in Mar 2024

8/10 Good

Debonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Alan, Scotch Plains

Business traveller
Disliked: Cleanliness, staff & service
Room wasn't serviced the entire stay. The room was dirty from arrival. The deadbolt on the door was non-functioning and there was no "Do Not Disturb" sign for the room. Towels were dirty. Not up to standards of any Embassy Suites I've stayed at.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yasuhiro

Liked: Amenities
good
Stayed 3 nights in Mar 2024

8/10 Good

Jelly Nale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking staffs are friendly and the receptionists at the lobby are kind and friendly as well. I rated it 4 out of 5 because of their housekeeping schedule. They said that housekeeping will do cleaning every other day but it wasn’t true. We stayed 5 days, no one came to give fresh towels and clean our room. We had to request for fresh towels and most of the time , no one delivers it. I had to go down to get it.
Stayed 5 nights in Mar 2024

10/10 Excellent

Priscila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this hotel. The room was very spacious, clean and had everything we needed for our stay. The breakfast was delicious. The omelette was our favourite. The staff was very nice and helpful. The location was perfect, we walked everywhere. We'll definitely stay at this hotel next time we are back to Chicago.
Stayed 3 nights in Mar 2024

10/10 Excellent

Javier, Pembroke Pines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean & amazing restaurant
Stayed 3 nights in Mar 2024

2/10 Terrible

shqiponja

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was extremely noisy. The windows are not soundproof: you are constantly hearing the police sirens pretty much all day.
Stayed 5 nights in Mar 2024

8/10 Good

Mark, Sycamore

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice location got some many thinga wothin a 5 minute walk
Stayed 2 nights in Jan 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Nice and clean! Within walking distance of a lot of attractions in Chicago!
Stayed 4 nights in Mar 2024

10/10 Excellent

khalil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk lady was very rude when we arrived
Stayed 2 nights in Mar 2024