Reception

Reviews of DoubleTree by Hilton Chicago - Magnificent Mile

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1298 out of 2162 reviews" "
Rating 8 - Good. 476 out of 2162 reviews" "
Rating 6 - Okay. 197 out of 2162 reviews" "
Rating 4 - Poor. 97 out of 2162 reviews" "
Rating 2 - Terrible. 94 out of 2162 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Liliana

Disliked: Staff & service
It was not what I expected. The hotel room had skittles on the ground and the bathroom was dirty. I don’t think the cleaning personnel took their job serious as you could hear them laughing and socializing most of the time. The area was an unsafe area. I was disappointed.
Stayed 2 nights in Apr 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
The lobby gave a sense of a higher and experience while the rooms were no better than a mid range hotel. Comfy beds. Note: If you’re looking to cast any movies from your personal decide to the TV you’re room, you won’t be able to do it here. Not a smart TV either. Very short walk to the Pier and nice grocery store across the street. For the price it wasn’t what i expected but it is downtown Chicago.
Stayed 3 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Alayna N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DT on 15 Apr 2024
Greetings Alayna,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have shared a memorable stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable visit when you make us your home away from home. We look forward to being your home away from home for years to come, and we can’t wait for your return. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT on 15 Apr 2024
Dear Lori,Thank you for sharing such a high rating! It was a joy to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re delighted you were able to experience our welcoming environment and well-appointed accommodations. We take great pride in going above and beyond for our guests, and we encourage you to join us for another Windy City adventure. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Apr 2024
Response from DT on 11 Apr 2024
Dear Elton,Greetings from Chicago! Your kind words and perfect review have warmed our hearts, and we’re thrilled to have shared an exceptional stay. You can always expect a warm welcome and clean environment whenever you join us at the heart of the Magnificent Mile, and we encourage you to make us your home away from home for years to come. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DT on 11 Apr 2024
Greetings Yana,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. We strive to provide our guests with everything they need for a memorable stay, and we encourage you to join us for another unforgettable visit once again in the coming months. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jeanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DT on 11 Apr 2024
Dear Jeanice,Your perfect review has us smiling from ear to ear, and we can’t thank you enough for sharing. From our prime Magnificent Mile location to our well-appointed accommodations, you can always expect an unforgettable stay whenever you make us your go-to Chicago destination. We look forward to exceeding your expectations once again in the months ahead, and we wish you all the best until then!Warm regards,DoubleTree Mag Mile

2/10 Terrible

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We went and had issues from the start, first the parking arm won’t go up and maybe we did it wrong? But after that had issues leaving the garage and it was a nightmare so I thought. Next was the vet large and party group that stayed on our floor partying and talking so loud till 5am. I barely got any sleep the two nights I was there. And staff didn’t do anything to minimize the noise. I never write bad reviews but I have to. They did say they would credit me $100 but I have a feeling I won’t see it. We did like the hotel other than these issues. Probably won’t stay here again
Stayed 2 nights in Apr 2024
Response from DT on 9 Apr 2024
Dear Brandi,We appreciate your feedback and thank you for sharing. We take great pride in sharing a truly memorable experience for our guests, and we can’t apologize enough for falling short or your expectations. We deeply regret the outside noise that seeped in and disrupted your stay, and we invite you to reach out directly for any further assistance we can provide in alleviating your concerns. It would be a pleasure to demonstrate our commitment to the guest experience, and we hope to hear from you in the days ahead. Until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 3 nights in Apr 2024
Response from DT on 9 Apr 2024
Dear Doug,Your perfect rating means the world to us, and we’re delighted to learn of your unforgettable stay. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the adventure to be had just steps from our front doors. With all there is to see and do (and eat!) nearby, we invite you to join us for another memorable experience in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from DT on 9 Apr 2024
Greetings Yvonne,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly environment to our well-appointed accommodations, you can always expect a memorable stay whenever you join us at the heart of the Windy City. We look forward to being your home away from home for years to come, and we encourage you to join us again soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yungming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 3 nights in Apr 2024
Response from DT on 9 Apr 2024
Greetings Yungming,Your perfect rating has brightened our day, and we’re thrilled to learn of your memorable Magnificent Mile adventure. With endless Chicago hotspots just steps away, there is no shortage of memories to be had. We look forward to being your Windy City home for years to come, and we invite you to hurry back for another exceptional stay in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

phurita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good areas room was clean staff are great
Stayed 1 night in Mar 2024
Response from DT on 9 Apr 2024
Dear phurita,Greetings from Chicago! Your perfect rating and kind words mean the world to us, and we’re thrilled to learn of your unforgettable stay. We take great pride in going above and beyond for our guests, and our team will be delighted by your appreciation. It would be a joy to welcome you to our friendly atmosphere and well-appointed accommodations once again in the months ahead, and we hope to exceed your every expectation soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, attached garage, hallways smelled AMAZING.
Stayed 1 night in Apr 2024
Response from DT on 4 Apr 2024
Dear Anne,Greetings from Chicago! Your perfect review and kind words mean the world to us, and we we’re delighted to have shared a memorable experience with you. We strive to provide our guests with everything they need for an exceptional stay, and from our parking garage to our welcoming atmosphere, we aim to exceed your expectations. We look forward to being your home away from home for years to come, and we wish you nothing but the best until your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

B9

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 2 nights in Apr 2024
Response from DT on 4 Apr 2024
Greetings B9,Thank you for sharing such a glowing review! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. From our well-appointed accommodations to our dedicated team, you can always expect an unforgettable stay when you join us at the heart of downtown Chicago. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from DT on 4 Apr 2024
Dear Scott,Your perfect rating has us smiling form ear to ear, and we can’t thank you enough for sharing. We strive to go above and beyond for our guests, and we’re delighted you were able to take advantage of our friendly atmosphere and convenient location. We look forward to sharing another comfortable stay with you in the coming months, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,DoubleTree Mag Mile

8/10 Good

Shelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo is running out and waiting for more than an hour but still not getting it. We force to go to front desk with untidy clothes on.
Stayed 2 nights in Feb 2024
Response from DT on 3 Apr 2024
Dear Shelby,Thank you for sharing such valuable insights. We take great pride in quickly and efficiently meeting the needs of our guests, and we apologize for our atypical response time to your request. We promise to deliver a world-class experience on your next visit to the heart of the Magnificent Mile, and we eagerly await the next opportunity to truly exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

4/10 Poor

Earl Russell, Chaska

Travelled with family
Disliked: Staff & service
The one bright spot was the bellhop team who handled our luggage very well. They were courteous, moved quickly and made sure we had what we needed. Otherwise: The property was very loud. We could hear everything from outside noise, to hallways and neighbors. When calling the front desk after midnight because neighbors were having a party and kids were trying to sleep we were dismissed by the man answering the phone. He was rude and argumentative. I would not stay at this hotel again.
Stayed 2 nights in Mar 2024
Response from DT on 3 Apr 2024
Dear Earl,We welcome your feedback and thank you for taking the time to share. While we’re delighted to learn of your appreciation for our dedicated team, we’re disappointed to learn of the outside noise that seeped in and disrupted your stay. We take great pride in going above and beyond for our guests, and we can’t apologize for falling short of our usual standards. We encourage you to reach out directly for any assistance we can provide in alleviating your concerns, and we hope to hear from you in the days ahead. We wish you all the best and eagerly await an opportunity to demonstrate our commitment to a world-class guest experience.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was tremendous. From the check in process (Tate) to the cleaning staff and the restaurant staff. All were kind and happy to take care of their customers.
Stayed 3 nights in Mar 2024
Response from DT on 2 Apr 2024
Greetings Tyler,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing such a glowing review. We’re nothing without our dedicated team, and we can’t wait to pass your compliments along. Tate is one of our best, and he will be thrilled by your appreciation for his efforts. You can always expect a warm welcome and friendly environment whenever you make us your downtown Chicago home, and we encourage you to join us for another memorable stay soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on 2 Apr 2024
Dear Kara,Your perfect rating means the world to us, and we thank you for taking the time to share. From our friendly team to our well-appointed accommodations, you can always expect a memorable stay when you join us at the heart of the Magnificent Mile, and we invite you to make us your downtown Chicago choice for years to come. Until next time!Warm regards,DoubleTree Mag Mile

4/10 Poor

Richard

Travelled with family
Expedia and the hotel are playing some kind of a game with breakfasts. I paid Expedia for breakfast to be included and then the hotel wouldn’t honor it. Very sad how it was handled with Expedia the hotel and the staff..
Stayed 2 nights in Mar 2024
Response from DT on 1 Apr 2024
Dear Richard,We appreciate your valuable insights and thank you for taking the time to share. We’re disheartened to learn of your disappointing stay, and we deeply regret the miscommunication you experienced. We would like to extend our sincere apologies for any frustration or disappointment this may have caused during your stay. Should you wish to discuss your experience in further detail, we encourage you to reach out directly so that we can schedule a time to resolve these concerns. It would be a joy to demonstrate our commitment to the guest experience, and we look forward to hearing from you in the coming days.Warm regardsDoubleTree Mag Mile

8/10 Good

Bianca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room could have been wiped down a little better. As well as didn’t ask for a wheelchair room but received one.
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
Greetings Bianca,We appreciate your valuable insights and thank you for sharing. It was a pleasure to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re thrilled to have shared our endless amenities and world-class hospitality with you. Your added feedback on your accommodations is welcomed, and we look forward to sharing a truly exceptional stay with you in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Kathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and extremely friendly staff
Stayed 1 night in Mar 2024
Response from DT on 28 Mar 2024
Greetings Kathy,Your kind words and perfect rating have us smiling from ear to ear, and we can’t thank you enough for sharing. You can always expect an efficient check-in and world-class hospitality whenever you join us for a Magnificent Mile getaway, and we invite you to make us your downtown Chicago home for years to come. We can’t wait to have the privilege of serving you once again soon, and we eagerly look forward to your return. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from DT on 28 Mar 2024
Dear Robert,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. From our convenient location just steps away from many Chicago hotspots to our friendly team, you can always expect an unforgettable experience whenever you make us your home away from home. We look forward to welcoming you once again in the months ahead, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and professional. Room was clean and the bed was super comfortable! Thanks for the stay!
Stayed 4 nights in Mar 2024
Response from DT on 28 Mar 2024
Dear James,Greetings from Chicago! Your glowing review has us brightened our day, and we’re thrilled to learn of your exceptional experience. Our restful and restorative accommodations are designed with the guest in mind, and our team will be delighted your kind words for their efforts. It would be a true pleasure to welcome you for another memorable stay in the months ahead, and we look forward to exceeding your expectations for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Madisen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Mar 2024
Response from DT on 27 Mar 2024
Greetings Madison,Your glowing review has us smiling from ear to ear, and we’re thrilled to have provided you with an exceptional experience. Our team will be thrilled by your kind words, and we can’t wait to pass your positive feedback along. You can always expect a warm and friendly environment when you join us at the heart of the Magnificent Mile, and we eagerly await another opportunity to exceed your expectations. Until next time!Warm regards,DoubleTree Mag Mile

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT on 27 Mar 2024
Dear Liliana,Your high rating has brightened our day, and we thank you for taking the time to share. We strive to provide our guests with an experience that keeps them coming back to the heart of the Magnificent Mile again and again, and we look forward to truly going above and beyond for you on another visit soon. We eagerly await another chance to exceed your expectations and we hope to see you once again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Maybeline

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay!
Stayed 2 nights in Mar 2024
Response from DT on 26 Mar 2024
Greetings Maybeline,We’re thrilled to learn of your memorable stay, and we can’t thank you enough for sharing. We strive to provide our guests with a welcoming and friendly environment, and we’re delighted you were able to take advantage of our world-class hospitality and comfort. You can always expect a satisfying stay whenever you walk through our front doors, and we look forward to being your Magnificent Mile home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

4/10 Poor

Abby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found finger nails in the bed along with hair, no where to get anything to eat like a market or anything in the hotel. It was disgusting
Stayed 1 night in Mar 2024
Response from DT on 25 Mar 2024
Dear Abby,We appreciate your feedback and thank you for sharing. We’re disappointed to learn that your stay fell short of expectations, and we can’t apologize enough for your atypical experience. We take great pride in sharing our clean accommodations and many amenities with our guests, and we look forward to addressing your concerns in the coming days. We hope for another opportunity to welcome you to all we have to offer in the months ahead, and it would be a joy to share a true DoubleTree experience with you soon. We hope you’ll take advantage of our bountiful MadeMarket upon your return, and we encourage you to reach out directly for any further concerns you may have. We wish you nothing but the best and eagerly await an opportunity to truly impress. Until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Lindia

Friendly employees
Stayed 2 nights in Mar 2024
Response from DT on 25 Mar 2024
Greetings Lindia,Your perfect rating has brightened our day, and we’re thrilled to learn of your exceptional experience. We strive to create the kind of welcoming environment that keeps our guests coming back again and again, and our team will be delighted by your kind words for their efforts. You can always expect a warm smile and friendly conversation whenever you join us at the heart of the Magnificent Mile, and we look forward to being your home away from home for years to come. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Dyllan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on 26 Mar 2024
Dear Dyllan,Your perfect rating means the world to us, and we appreciate you taking the time to share. You can always expect a comfortable stay filled with world-class amenities and genuine hospitality whenever you make us your downtown Chicago home, and we can’t wait to exceed your expectations once again in the months ahead. We wish you all the best and eagerly await your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown.
Stayed 1 night in Feb 2024
Response from DT on 21 Mar 2024
Dear Anna,Thank you for sharing your exceptional rating! It was a joy to be your home at the heart of the Magnificent Mile, and we’re thrilled you were able to take advantage of all the surrounding area has to offer. You can always expect a world-class stay and memorable adventure whenever you walk through our front doors, and we encourage you to join us once again in the months ahead. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Noel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Good service and great staff
Stayed 4 nights in Mar 2024
Response from DT on 19 Mar 2024
Greetings Noel,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing. Our dedicated team takes great pride in going above and beyond for our guests, and they will be delighted by your appreciation for their efforts. We strive to create a welcoming environment that keeps our guests coming back again and again, and we encourage you to make us your Magnificent Mile home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. Friendly, helpful staff
Stayed 1 night in Mar 2024
Response from DT on 18 Mar 2024
Dear Kathy,Your kind words and perfect rating have us smiling from ear to ear, and we’re thrilled to learn of your memorable stay. We strive to provide a friendly and welcoming environment that keeps our guests coming back again and again, and we’re thrilled you were able to experience all we have to offer. It would be a joy to be your Magnificent Mile home for years to come, and we eagerly await another opportunity to exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud at night but otherwise would stay again.
Stayed 1 night in Mar 2024
Response from DT on 18 Mar 2024
Dear Ashley,Thank you for sharing your perfect rating! It was a joy to welcome you to the heart of the Magnificent Mile, and we’re thrilled to learn of your willingness to return. We take great pride in sharing all the comforts of home with our guests, and with all there is to do and see just a short distance away, we encourage you to join us for another adventure in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location-close to Navy Pier, Art museum, shopping
Stayed 1 night in Mar 2024
Response from DT on 11 Mar 2024
Dear Tamara,Greetings from Chicago! Thank you for sharing such a high rating. We couldn’t agree more with your assessment of our convenient location at the heart of the Magnificent Mile, and we’re thrilled you were able to take advantage of the many Chicago hotspots just steps from our front doors. With all there is to see and do just a short distance away, it would be a joy to welcome you for another adventure in the months ahead. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Rosalyn

Liked: Amenities
I have no complaints at all.
Stayed 1 night in Feb 2024
Response from DT on 6 Mar 2024
Dear Rosalyn,Greetings from Chicago! We can’t thank you enough for sharing such a glowing review, and we’re delighted to have shared a memorable stay with you. We take great pride in going above and beyond for our guests, and you can always expect a memorable stay when you make us your downtown Chicago home. We eagerly await another opportunity to impress and hope to see you again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Although, I think it should be more clear on the listing that parking is an additional $62/night. Otherwise, great stay!
Stayed 1 night in Mar 2024
Response from DT on 6 Mar 2024
Greetings Larissa,Thank you for sharing such a positive review! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. We appreciate and understand your concern about our published parking rates, but we trust that the rest of your visit truly checked all the boxes. We look forward to exceeding your expectations once again soon and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at the Doubletree Hotel in Chicago. We mostly walked around to see the sights and restaurants in the city. Parking was very convenient.
Stayed 2 nights in Mar 2024
Response from DT on 5 Mar 2024
Dear Teresa,Greetings from Chicago! It was a joy to be your Magnificent Mile home, and we’re thrilled you were able to experience all we have to offer. From all there is to see and do just steps away to our friendly and dedicated team, you can expect a memorable stay whenever you join us at the heart of the Windy City. We eagerly await another opportunity to exceed your expectations, and we wish you all the best until then!Warm regards,DoubleTree Mag Mile

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 2 nights in Mar 2024
Response from DT on 4 Mar 2024
Dear Ashley,Greetings from Chicago! It was a joy to be your home away from home, and we can’t thank you enough for sharing such kind words. You can always expect a memorable stay filled with genuine hospitality and world-class care from the moment you walk through our front doors, and we encourage you to hurry back for another adventure in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. And they cleaned it the2nd day. Good buffet but pricey, for breakfast. Staff friendly and helpful. Convenient for walking. Cabs sittings waiting.
Stayed 2 nights in Mar 2024
Response from DT on 4 Mar 2024
Greeting Terrie,Your glowing review has us smiling from ear to ear, and we’re delighted to learn of your exceptional stay. From our clean accommodations to our friendly team, you can always expect an unforgettable experience when you make us your Magnificent Mile home. With all there is to do just steps away, we encourage you to join us for another adventure in the months ahead. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

6/10 Okay

Jackie

Travelled with family
Well all was well until I got up in the middle of the night to use the bathroom and encountered a huge ROACH . I was disgusted so we immediately packed up in the middle of the night! It was pretty clean too I was surprised. Not perfect but fairly clean. I did ask the girl at the desk earlier in the night for more coffee for our little coffee maker and she simply said “ we don’t have more” which was a little rude and poor business. Other than that, the hotel was nice.
Stayed 2 nights in Mar 2024
Response from DT on 4 Mar 2024
Greetings Jackie,Thank you for sharing such worthwhile feedback. We take great pride in providing our guests with a comfortable experience, and we apologize for falling short of your expectations. We hope you take comfort in knowing that your room was removed from our active inventory so that it could be inspected and treated as needed. We encourage you to reach out directly for any further assistance we can provide in alleviating your concerns, and we hope for another opportunity to share a truly exceptional stay with you in the months ahead. We eagerly await another opportunity to welcome you, and we hope to see you again soon.Warm regards,DoubleTree Mag Mile

2/10 Terrible

Tiffany

Stayed 1 night in Mar 2024
Response from DT on 25 Mar 2024
Dear Tiffany,Thank you for sharing your review. We deeply regret your disappointing stay, and we can’t apologize enough for falling short of our usual standards. We take great pride in going above and beyond for our guests, and we encourage you to reach out directly for any assistance we can offer in alleviating your concerns and helping you return for a visit more in line with your expectations. We look forward to another opportunity to share a true DoubleTree experience with you in the coming months, and we hope to hear from you soon. Until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

megan

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from DT on 4 Mar 2024
Dear Megan,You perfect rating means the world to us, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and it would be a joy to be your Magnificent Mile home for years to come. We look forward to impressing you once again soon, and we’re excited for your next adventure. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Austin

.
Stayed 1 night in Dec 2023
Response from DT on 4 Mar 2024
Greetings Austin,Thank you for sharing your perfect review! It was a pleasure to be your home at the heart of the Magnificent Mile, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly team to our comfortable accommodations, you can always expect a memorable stay from the moment you walk through our front doors. We wish you the best on all your travels and hope to exceed your expectations you once again soon!Warm regards,DoubleTree Mag Mile

8/10 Good

Sophie

Stayed 3 nights in Feb 2024
Response from DT on 21 Mar 2024
Dear Sophie,Greetings from Chicago! We appreciate your high rating and thank you for taking the time to share. From our friendly team to our convenient location, we strive to provide our guests with the kind of stay that keeps them coming back again and again. It would be a pleasure to truly exceed your expectations on another visit in the coming months, and we look forward to welcoming you once again soon. Until then!Warm regards,DoubleTree Mag Mile

6/10 Okay

Nina

Travelled with partner
Disliked: Staff & service, amenities
Parking is $65 per night! Had to inconveniently repark 2xs to get the Parking pass restored and reset.
Stayed 1 night in Feb 2024
Response from DT on 29 Feb 2024
Dear Nina,Thank you for sharing your valuable insights. Your comments on our published and competitive parking rates are welcomed; we would also be disappointed if we were unaware of the fee for parking, and we have taken steps to ensure this information is available on our website and online profiles. It would be a pleasure to demonstrate our commitment to the guest experience, and we encourage you to reach out for any further questions you may have. We look forward to hearing from you in the days ahead, and we wish you all the best until then.Warm regards,DoubleTree Mag Mile

2/10 Terrible

Caleb

Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t tell us in the booking to park at the hotel would be $68 each night. Then on check in, i got charged $268 but im not sure what for. It may have been the damage deposit or parking. I ended up only parking there one day so I hope to get it back for damage deposit
Stayed 3 nights in Feb 2024
Response from DT on 28 Feb 2024
Greetings Caleb,Thank you for sharing your feedback. We’re disappointed to learn that your time with us fell short of expectations, and we appreciate your added comment on our published parking rates. We also apologize for any confusion regarding our deposit for incidentals. Like other hotels, we collect this upon arrival to act as a guarantee for any optional extras that may be billed to a room. This is refunded upon departure, though due the processes of various financial institutions, it often takes 7 to 14 days to post back to the account. We understand your disappointment and now that this is better understood, we hope your future travels are perfectly enjoyed. Please reach out directly with any further questions you may have.Warm regards,DoubleTree Mag Mile

6/10 Okay

Teresa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staffs are friendly
Stayed 1 night in Feb 2024
Response from DT on 28 Feb 2024
Dear Teresa,Thank you for sharing such kind words for our team. While we’re thrilled that our dedicated team provided you with a wonderful stay, we’re disappointed to find that we were unable to truly exceed your expectations. We promise an exceptional stay should you choose to join us once again in the months ahead, and we eagerly await another opportunity to impress. Until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area centrally located to everything in Chicago . 5-20 min walk each way to everything you need
Response from DT on 27 Feb 2024
Dear Tyler,Greetings from Chicago! We’re delighted to learn of your exceptional stay, and we thank you for sharing. It was a pleasure to be your home at the heart of the Magnificent Mile, and we’re thrilled you were able to take advantage of all the surrounding area has to offer. With all there is to do and see just steps away, we encourage you to join us for another memorable visit soon. Until then!Warm regards,DoubleTree Mag Mile