Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Sonesta Simply Suites Chicago Naperville

3 out of 5
Sonesta Simply Suites Chicago Naperville
27 W 300 Warrenville Rd, Warrenville, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 222 out of 496 reviews" "
Rating 8 - Good. 157 out of 496 reviews" "
Rating 6 - Okay. 52 out of 496 reviews" "
Rating 4 - Poor. 28 out of 496 reviews" "
Rating 2 - Terrible. 37 out of 496 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mahvish

Stayed 4 nights in Mar 2024
Response from Management on 16 Mar 2024
Thank you for your rating. Would love to see you next time you are in town so we can be able to turn that 3 to a 5.

10/10 Excellent

mary, kalamzoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and pleasant.
Stayed 1 night in Mar 2024
Response from Management on 13 Mar 2024
Thank you for taking the time to provide us your rating. How to see you next time you are in the area.

10/10 Excellent

Romello

Stayed 2 nights in Feb 2024
Response from Management on 26 Mar 2024
Thank you for your rating. We are glad to know that you enjoyed your stay and we hope to see you next time you are in the area

2/10 Terrible

Joshua

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had to move rooms as the bathroom sink was falling off wall then were transfered to another room which bathroom sink was also wobbly. It was also leaking did report to staff but maintainace was off that day so had to wait another day. Also the towel rack fell off wall not screwed into the wall have images and are contacting corporate
Stayed 9 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you for your review and rating. We apologize for the inconvenience and experience you had with us. You made us aware of the sink in which we honor a comp night as we failed to check the sink. The room we offered to you we as a new room was inspected by our maintenance engineer and yourself and the room was fine. We will check the towel rod as we were not aware of this issue. Again, thank you and we apologize for the inconvenience.

10/10 Excellent

Forzay

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 29 Jan 2024
Thank you so much for taking the time to provide feedback and your rating. Hope to see you next time you are in the area.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you need access to a kitchen. Room was very clean when arrived. One remote was not there but for only a one night stay I didnt request a replacement. Quiet area and didn’t hear other guests.
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thank you for taking the time to provide us your feedback and rating. We are glad to hear that you enjoyed your stay with us. We will definitely replace the 2nd remote that is missing and thank you for bringing this up to us. We will utilize this feedback for training.

6/10 Okay

LaTaurus

Holds deposit for to long
Stayed 1 night in Dec 2023
Response from Management on 8 Jan 2024
Thank you for your rating! Credit card incidental holds normally take 7 to 15 business days depending on your bank institute.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you for staying with us and your rating.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Management on 8 Jan 2024
Thank you for your feedback! I apologize for any inconvenience you may have had during your stay that caused a 6 as a result.

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Nov 2023
Response from Management on 8 Jan 2024
Thank you for your rating!

6/10 Okay

Lisa

Stayed 1 night in Oct 2023
Response from Management on 16 Dec 2023
Thank you for your rating.

6/10 Okay

Stacey

Business traveller
Disliked: Property conditions & facilities, room comfort
My 12 hour experience
The chairs in the kitchen area were torn and dirty. The couch with the pull out bed had stains all over them. The light fixture was rusted and the shampoo conditioner and body wash dispenser were empty. The bedroom tv only played one channel and you could not change it. The heat only stays at 67 when trying to adjust cold air came through. No extra blankets. The overall cleanliness of the kitchen was good.
Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Thank you for your feedback. We sincerely apologize for the inconvenience you encountered.

8/10 Good

Patricia A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There only 1 my. Was comfortable.
Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Thank you for your feedback and rating. We are glad you enjoyed your stay.

2/10 Terrible

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty and gross. We left after 20 minutes.
Stayed 3 nights in Nov 2023
Response from Management on 29 Nov 2023
We apologies for your experience here at the hotel.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the guy on duty was great!
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
We appreciate your feedback and rating. We are glad to hear that you enjoyed your stay. Hope to see you again when in the area.

2/10 Terrible

Arnisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Management on 29 Nov 2023
Thank you for your rating.

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Cockroach in room. Room not fully cleaned in many areas. Mold in shower and vents. Cobwebs in corners. If able I’d like to submit photos
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thank you for your feedback. We will address this with team and find a solution immediately.

10/10 Excellent

Mariah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was very nice, helpful, and attentive.
Stayed 1 night in Nov 2023
Response from Anthony on 26 Nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Nov 2023
Response from Anthony on 26 Nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 Terrible

Frank, kalamzoo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sink and tub were backed up. gross.
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thank you for sharing you feedback and rating. We sincerely apologize for this inconvenience you have experienced during your stay. We hope you give us the opportunity in the future to redeem ourselves as we were not aware of any issues during your stay and not given an opportunity to turn your experience around.

8/10 Good

DeShun

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 15 Nov 2023
Thank you for your rating. We hope to see you again when you are in the surroundings in the near future.

8/10 Good

wendy

Stayed 1 night in Nov 2023
Response from Management on 14 Dec 2023
Thank you for the rating. We are glad you enjoyed your stay.

2/10 Terrible

Steven, Jacksonville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like wet cat.
Stayed 1 night in Nov 2023
Response from Anthony on 8 Nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Marsha

Stayed 3 nights in Nov 2023
Response from Management on 29 Nov 2023
Thank you for taking the time on giving us your rating. We are glad to see that you enjoyed your stay.

10/10 Excellent

Ameen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anthony on 7 Nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stsy
Average Quality. Peaceful Overall
Stayed 1 night in Nov 2023
Response from Anthony on 6 Nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Anthony on 6 Nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel… nice amenities, great customer service & great location!
Stayed 1 night in Oct 2023
Response from Anthony on 30 Oct 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, amenities
The rooms are full mold. I turned on the heater in the room, and it made it even worse.
Stayed 1 night in Oct 2023
Response from Anthony on 30 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?

8/10 Good

Aathinathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and living room were separated by walls which was like home. We just loved it!!
Stayed 2 nights in Oct 2023
Response from Anthony on 30 Oct 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Good

ERIC WING CHUNG

Stayed 1 night in Oct 2023
Response from Anthony on 24 Oct 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 Good

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Anthony on 12 Oct 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 Okay

Allen

Stayed 2 nights in Oct 2023
Response from Anthony on 2 Nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anthony on 10 Oct 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

2/10 Terrible

Julian

Stayed 1 night in Oct 2023
Response from Anthony on 28 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here.
Took 20 minutes to check in because the group in front of us was so sliw. No hot water in the room. No coffee or coffee maker in the suite kitchen. Sofa bed mattress was all springs and no padding plus I had to go to the front desk for sheets, pillows and blankets.
Stayed 1 night in Oct 2023
Response from Anthony on 28 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Thank you for your feedback and rating.

2/10 Terrible

Elisa Herrin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and was the only redeeming part of this property. The parking lot was filthy and riddled with broken-down cars. People loitering everywhere. I get this is an extended stay but it's scary.
Stayed 3 nights in Sep 2023
Response from Anthony on 2 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Anthony on 2 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby smelled. Desk employee would not let us check in 30 minutes early even thou the rooms were available. Food all over the check in area, we left before checking in
Response from Anthony on 2 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anthony on 2 Oct 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Taronn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Anthony on 2 Oct 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Good

Rajendraprasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Anthony on 30 Sept 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was easy and fast. Booking for two nights was too bad of a price. The room overall was as the pictures. Bathroom sink was clocked up when you use it the water fills up and the tub had hair in it. I just cleaned the hair out before using the tub. The bed was comfortable and the let out bed didn’t have clean sheets so I had to go to the front desk to get clean ones. I asked the front desk for a Cork screw and was told they will bring me one, I never got it. Other then that my stay was fine. Don’t think I would revisit.
Stayed 2 nights in Sep 2023
Response from Anthony on 25 Sept 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have pictures of Men’s dirty boxers that were in my room when I reached for my towel after a shower! There was a toaster in the dishwasher that could have caused a fire!! Expedia kept me on the phone and text for an hour and a half! They wouldn’t help me at all!!!
Stayed 1 night in Sep 2023
Response from Anthony on 25 Sept 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Michael

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Anthony on 25 Sept 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 Good

Steven

Stayed 1 night in Sep 2023
Response from Anthony on 19 Sept 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had nothing stocked in their store at the entrance. Garbage and food was all over the hallway floors. The second floor smelled terribly of marijuana, and you can hear people screaming from their rooms as we walked to our room.
Stayed 1 night in Sep 2023
Response from Anthony on 18 Sept 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anthony on 11 Sept 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anthony on 11 Sept 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!