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Reviews of Welcomhotel by ITC Hotels, Cathedral Road, Chennai

4.5 out of 5
Welcomhotel by ITC Hotels, Cathedral Road, Chennai
10 Cathedral Street, Chennai, Tamil Nadu

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sumant, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for elderly parents! Thank you for your wonderful hospitality!
Stayed 2 nights in Apr 2024

6/10 Okay

Gopal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but ..
The staff at the help desk was very helpful. When we did the booking through Hotels.com the age of the child mentioned was quite different to the age of the children required at the hotel. Please make sure you check with the hotel also as this is a false marketing by hotels.com website. We had to pay extra for our stay as the child age requirement was different at the hotel.
Stayed 2 nights in Apr 2024
Response from Ila Prabhu General Manager on 13 Apr 2024
Dear Mr, Gopal,Greetings from Welcomhotel Chennai!Thank you for taking out the time to share your valuable feedback with us.We have noted your feedback about the discrepancy in the age of children in comparison to that featuring online. Please be assured, we are looking into this for the best resolution. Look forward to welcoming you back again at ITC Hotels.Responsibly yours,Ila PrabhuGeneral Manager

2/10 Terrible

Joanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is a renovated hotel but the condition of the room was not good. The A/C was suboptimal, though the technician checked it out, it was not working well. The bathroom roof had a water spot and the bathroom door is stuck very difficult to open or close. We booked 2 twin bed room but was offered a single bed room and they explained it as a glitch in their system as they are newly renovated hotel, very disappointed. Also their check in process was not friendly, no smiles, no info about the hotel amenities, very rushed and unfair check in process. Though they offered a free meal to make up for it, we were not interested. There were too many instances which made us very unwelcomed, not the reception we expected from a top notch brand.
Stayed 2 nights in Mar 2024
Response from Ila Prabhu General Manager on 13 Apr 2024
Dear Ms. JoannaDear Mr. Kishore, Greetings from Welcomhotel Chennai!We wish to thank you for taking the time to provide us with your valuable feedback with insight for our improvement. We are in receipt of your feedback and I must thank you for bringing it to our notice.Please accept my sincerest apologies for the inconvenience faced by you and appropriate corrective action will be taken along with process and people correction.I request you to consider this an aberration from our usual standards and provide us with an opportunity to redeem ourselves.We look forward to welcoming you back to your residence in Chennai.Responsibly yours,Ila Prabhu,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, rude General Manager
Room was clean and very well maintained. The dining experience was wonderful with plenty of vegetarian options. All the staff members were very friendly and courteous. Balakrishnan, Meryl, Keith, Shankar and Kennedy were extremely helpful and ensured all our needs were well taken care of. You have amazing staff working for you. That said, I found the General Manager Illa Prabhu's people skills to be unacceptable. I found her frequently yelling at her staff members in front of guests. This happened multiple times. I rarely found her smiling or greeting customers. Besides that, my experience staying at WelcomHotel was amazing. Kudos to the entire staff.
Stayed 4 nights in Mar 2024
Response from Ila Prabhu General Manager on 13 Apr 2024
Namaste Dear Mr. Kishore, Greetings from Welcomhotel Chennai!We wish to thank you for taking the time to provide us with your valuable feedback with insight for our improvement. We are in receipt of your feedback and I must thank you for bringing it to our notice.Please accept my sincerest apologies for the inconvenience faced by you and appropriate corrective action will be taken along with process and people correction.I request you to consider this an aberration from our usual standards and provide us with an opportunity to redeem ourselves.We look forward to welcoming you back to your residence in Chennai.General Manager

10/10 Excellent

Kushal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place! Very nice and clean
I stayed here for my visa interview. The location is 5 minutes from the US consulate. People are excellent, very clean rooms and great food. Highly recommend.
Stayed 1 night in Mar 2024
Response from Ila Prabhu General Manager on 1 Apr 2024
Dear Mr. Kushal Greetings from Welcomhotel Chennai!Thank you for taking out the time to share your valuable feedback with us.Look forward to welcoming you back again at ITC Hotels.Responsibly yours,

6/10 Okay

praveen

Stayed 1 night in Mar 2024
Response from Ila Prabhu General Manager on 1 Apr 2024
NamasteGreetings from Welcomhotel Chennai!Thank you for taking out the time to share your valuable feedback with us.Look forward to welcoming you back again at ITC Hotels.Responsibly yours,

8/10 Good

Kishani

Stayed 3 nights in Feb 2024

6/10 Okay

Srinivasan, Wayne

Travelled with partner
Liked: Cleanliness, staff & service
The room cleaning service was very good. Jayanthi, our room cleaner, was very helpful and did the job very well. Also, the GM, Ms. Prabhu provided helpful, personalized service. She was also very receptive to feedback. Also, the GM, Ms. Prabhu, provided helpful, personalized service. She was also very receptive to feedback. The restaurant on the ground floor was very cold. And the Chinese restaurant in the hotel had poor food and ran out of vanilla ice cream.
Stayed 11 nights in Feb 2024