Outdoor pool, free pool cabanas, pool loungers
Check availability

Reviews of The Raintree, St. Mary's Road

5 out of 5
The Raintree, St. Mary's Road
120 St. Mary's Road, Alwarpet, Chennai, Tamil Nadu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 324 out of 462 reviews" "
Rating 8 - Good. 113 out of 462 reviews" "
Rating 6 - Okay. 9 out of 462 reviews" "
Rating 4 - Poor. 9 out of 462 reviews" "
Rating 2 - Terrible. 7 out of 462 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property considering the price tag. The customer service is excellent. Special shout out to ritu at the front desk who went above and beyond to help me out during my check in
Stayed 6 nights in Mar 2024

10/10 Excellent

Arup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly staff. Lovely hotel and a wonderful experience overall. I’d be happy to stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ganga, Shaker Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Lots of shopping around
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a stay in Chennai. Attentive staff. Fabulous breakfast. Awesome rooftop bar.
Stayed 3 nights in Feb 2024

10/10 Excellent

SOLOMON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was super clean and room service was top notch. Greeted with a welcome drink and some treats on my check-in. Buffet Breakfast was fantastic and the service by the staffs were great. The front desk staffs are amazing especially Uma and Ritu for their assistance. Karthick from the Room Service was very helpful. Overall, my Stay was excellent.
Stayed 9 nights in Feb 2024

8/10 Good

Shalini

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, good service, food is great, loved the rooftop restaurant. Only complaint is that there are not enough draws to keep clothes.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janardhan

Travelled with family
Liked: Amenities, property conditions & facilities
Amazing hotel in the heart of the city- easy access to Mylapore and the beach
Stayed 4 nights in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. This will be the third consecutive visit to Chennai during which I've stayed at the Raintree on St Mary's Road. I have no plans to stay anywhere else in the future. The reception staff is amazing-- all of them, but I want to escpecially cite Ritu and Uma. Their care and gentility is something that makes the place so special. In housekeeping I want to say that Karthick was stellar.
Stayed 5 nights in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff at the raintree. The reception desk is especially helpful, and so caring and polite.
Stayed 21 nights in Dec 2023

8/10 Good

melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location & venue
Stayed 2 nights in Dec 2023

4/10 Poor

Rose

Stayed 10 nights in Dec 2023

8/10 Good

Sheik Ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite an Amazing service in this Hotel
Hotel breakfast was a good spread, with some new dishes changing daily over the course of my 6 days there. Restaurant staff were very helpful. Rooms were nice and spacious. Check-in/out process was smooth. Concierge and reception staff were very helpful. Location wise was quite ok for us cos we took Uber everywhere. Mostly everywhere we went was within 30mins including T nagar, airport, Pondy bazaar. There was this particular counter staff by the name of Ritu who went out of her way to help arrange some logistics for us even though she didn’t need to. Commendable indeed.
Stayed 6 nights in Nov 2023

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jay was very helpful to us as we were having some travel issues. He should be commended for his great customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Varsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great service 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great rooms and very courteous staff. Breakfast options were brilliant and super tasty. I stayed over 3 days and this will be my every time pick going forward when in Chennai.
Stayed 1 night in Nov 2023

10/10 Excellent

Sathish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at this property, the room were well decorated, impeccably clean with nice amenities, glad to see Nespresso coffee machine. The staff were very attentive and courteous, ate at all three restaurants, food was absolutely delicious. Would definitely stay again here
Stayed 1 night in Nov 2023

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday stay for 2 weeks.
This is our second visit, the staff also has been refreshed, however, the service, courtesy and kindness was there as per last year. Rooms were clean, bathroom similarly cleaned everyday. Enjoyable stay.
Stayed 14 nights in Sep 2023

10/10 Excellent

Adhimoolam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and made the stay the coziest
Stayed 2 nights in Sep 2023

10/10 Excellent

Shakuntala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel that has friendly and courteous staff, clean rooms with all the modern amenities. The breakfast buffet is amazing. The location is great as it is convenient for shopping and other tourist attractions.
Stayed 1 night in Sep 2023

10/10 Excellent

Jasdeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so good
Stayed 3 nights in Aug 2023

8/10 Good

balaji, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure in facuet is poor
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the St. Mary's location are outstanding. I could not have asked for a better experience. All guests are treated like VIPs. The facilities are well designed and the elegant rooftop terrace allows you to see the city at night. Also, the food here is excellent; the buffet breakfast exceeded my expectations. I would definitely stay at this hotel again.
Response from Rajesh Elumalai on 26 Jul 2023
Dear Guest,Greetings of the day..!!We thank you for the wonderful feedback and we look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

10/10 Excellent

Gemini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service
Stayed 2 nights in Jul 2023
Response from Rajesh Elumalai on 26 Jul 2023
Dear Guest,Greetings of the day..!!We thank you for the wonderful feedback and we look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite Experience....very sweet!
Really excellent stay in suite room. They can add beds for extra guests in living area. Also very comfortable sofa and can get extra duvet. Main bedroom in suite really super : so comfortable and quiet with plenty of space and super size bed. Great bathroom and good linen but no bath. I’ve stayed in Raintree many times in standard deluxe rooms but this suite was exceptional and not too expensive compared to other normal rooms in 5stars hotels in Chennai, but way better. I’ve stayed in most of Chennai 5 stars in last 15 years. Breakfast and dinner buffet also way better than most of 5 star hotels. So delicious and great staff. Only two downsides. This hotel used to have a nice roof top pool with Buddha statue at one end and was very peaceful. Now they have made the pool smaller and removed the Buddha to add more restaurant tables. Very sad. Now like kids paddling pool. Swimming not possible now. Also management need to check all bookings clearly as tried to deny me dinner buffet and guests happy hour drinks I had already paid for. No apology from manager afterwards, or after hotel fire alarm went off in early hours! Did give a few hours late checkout after requesting it. Much appreciated as room so comfortable! With massive TV. Like own cinema. Overall highly recommend suite if a few guests. Make sure to get dinner and happy hours package for all guests on Hotels.com. And bring copy of booking. Very good value. Highly recommended overall.
Stayed 1 night in Jul 2023
Response from Rajesh Elumalai on 18 Jul 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and we also apologize for the issues faced. We will work towards them and assure those are never repeated. We do forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards,Rajesh ElumalaiGeneral Manager

4/10 Poor

Ram

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Rajesh Elumalai on 18 Jul 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

10/10 Excellent

Hariharan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained hotel. Good choice of breakfast buffet dishes. Surrounding area can get a bit noisy and congested with traffic. Central location in Chennai.
Stayed 2 nights in Jul 2023
Response from Rajesh Elumalai on 18 Jul 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

10/10 Excellent

Mani

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Rajesh Elumalai on 18 Jul 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

8/10 Good

R_

Liked: Cleanliness, staff & service, property conditions & facilities
This is my third stay at the hotel in about as many years. It is a clean, no-nonsense property. The breakfast and the food in general are excellent. Service is very good too. It is difficult to find anything at all to complain about. It is pricier than the hotels in its class, but I come back because I am able to count on their quality.
Stayed 15 nights in Jun 2023
Response from Rajesh Elumalai on 18 Jul 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager

2/10 Terrible

Subha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had been allotted complimentary breakfast. The hotel did not mention this correctly when we checked in. They told us we could pay and order the breakfast at the restaurant instead. And we found this error only on the last day. We could have had a good complimentary breakfast every day but we were denied.
Stayed 1 night in Apr 2023
Response from Rajesh Elumalai on 29 May 2023
Dear Guest,Greetings of the day..!!We thank you for the feedback and apologize as we understand there has been a miscommunication. The breakfast which was part of package was the buffet breakfast at the restaurant however we note that you had ordered through In room dining which is on a chargeable basis.We look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiDirector Operations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Found lots of mold under my shower mat. There are no hand towels. The staff is reasonably responsive and friendly.
Stayed 4 nights in Apr 2023
Response from Rajesh Elumalai on 29 May 2023
Dear Guest,Greetings of the day..!We thank you for the feedback and apologize for the issue. We have taken the room under observation and shall do a thorough check. We do look forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards,Rajesh ElumalaiDirector Operations

8/10 Good

Kavitha Vallari

Travelled with family
Liked: Cleanliness, property conditions & facilities
breakfast options are many, but not tasty, only few items like Pongal were hot and fresh the bakery looked good- but not tasty at all. , the watermelon juice in boittlrles offered at breakfast seemed stale
Stayed 1 night in Mar 2023
Response from Rajesh Elumalai on 23 Apr 2023
Dear Guest, Greetings of the day! We thank you for the feedback and apologize as the experience was not up to the mark. We shall work towards that. We do look forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Raman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience was good. Services were good.
Stayed 1 night in Apr 2023
Response from Rajesh Elumalai on 23 Apr 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

8/10 Good

SARATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was smooth and easy. Staff were very helpful and friendly. Location was great
Stayed 2 nights in Apr 2023
Response from Rajesh Elumalai on 23 Apr 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

6/10 Okay

Thambirajah

Stayed 4 nights in Apr 2023
Response from Rajesh Elumalai on 23 Apr 2023
Dear Guest, Greetings of the day! We thank you for the feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Rajesh Elumalai on 20 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Kannan, SUGAR LAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personalized service. Special mention must go to Catering Manager Vel and Anamika.
Stayed 5 nights in Mar 2023
Response from Rajesh Elumalai on 9 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Clayton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great mattress! The staff very well trained, kind, and helpful. Buffet breakfast was so varied that we didn’t get bored after 25 nights! A la carte lunch wasn’t that great for a vegetarian. The humongous towels were hard to handle…seems ridiculous to have beach towel-size for hotel. plenty of bottled water were supplied. very good management team as well. Very happy to have stayed here and will do so again if we return to Chennai.
Stayed 6 nights in Feb 2023
Response from Rajesh Elumalai on 9 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and have noted your suggestion on towels. We do look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Sharada

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is very convenient. The staff is very friendly. Rooms are very clean and spacious. After a long & exhausting trip from US our stay was relaxing & peaceful!!!
Stayed 5 nights in Feb 2023
Response from Rajesh Elumalai on 9 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and courteous
Stayed 6 nights in Feb 2023
Response from Rajesh Elumalai on 9 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

VENKATARAMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. The facility is well situated. The staff is excellent. Food is excellent. Will definitely recommend it highly.
Stayed 6 nights in Feb 2023
Response from Rajesh Elumalai on 26 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Yogesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Nice experience. clean room. good food and courteous staff.
Stayed 3 nights in Feb 2023
Response from Rajesh Elumalai on 26 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for 5 nights and enjoyed the stay immensely. Staff were very helpful when I had an issue with my door; an engineer was called immediately and the problem fixed. Very safe area and an nice atmosphere in the hotel. The hotel is spotless, and staff are friendly and welcoming. I used the gym everyday where fresh towels and water were provided. I think my favourite thing of all was the breakfast buffet, full of healthy options and many dishes to choose from. I didn't want to leave!
Stayed 5 nights in Feb 2023
Response from Rajesh Elumalai on 26 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and such kind words encourage us all to strive for the better each day. We do look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous, clean,convenient location.
Stayed 3 nights in Feb 2023
Response from Rajesh Elumalai on 19 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, amazing breakfast included, loved the rooftop restaurant!! We will be back 😊
Stayed 13 nights in Feb 2023
Response from Rajesh Elumalai on 19 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Clayton

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 14 nights in Jan 2023
Response from Rajesh Elumalai on 19 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Rajesh Elumalai on 20 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Sandhya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Rajesh Elumalai on 19 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Rajesh Elumalai on 20 Mar 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this hotel and we will definitely return on our next trip. Lovely room and good food at the restaurant on the 1st floor.
Stayed 1 night in Feb 2023
Response from Rajesh Elumalai on 19 Feb 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations