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Reviews of Park Hyatt Chennai

5 out of 5
Park Hyatt Chennai
39 Velachery Road, Raj Bhavan, Chennai, Tamil Nadu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 301 out of 409 reviews" "
Rating 8 - Good. 76 out of 409 reviews" "
Rating 6 - Okay. 15 out of 409 reviews" "
Rating 4 - Poor. 10 out of 409 reviews" "
Rating 2 - Terrible. 7 out of 409 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
In general, the Park Hyatt Chennai is an excellent hotel and with fine facilities.
Stayed 1 night in Jan 2024

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and good location
Stayed 12 nights in Dec 2023

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and customer service
Stayed 3 nights in Jan 2024

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Satish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Director
Stayed 3 nights in Dec 2023

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for the price we paid. Staff were excellent, especially in the cafeteria
Stayed 9 nights in Dec 2023

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023
Response from Nina on 6 Dec 2023
Dear Mr. Joseph,Thank you for your wonderful feedback. We are delighted to hear that you had a 10/10 experience at our hotel. Your satisfaction is our top priority and we are glad that we could meet your expectations. We appreciate your kind words and hope to see you again soon.Warm Regards,Nina – Guest Experience Manager

10/10 Excellent

Vamsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nina on 19 Dec 2023
Dear Ramesh Nair,Thank you for your excellent feedback and for choosing to stay with us again. We are delighted to hear that you had a smooth check-in, a courteous and prompt service, and a good buffet spread for both breakfast and dinner. We are glad that you found our rooms clean and cosy, and that your son enjoyed the shower with a bathtub. We are also happy that you liked our rooftop pool and our 24-hour gym.We appreciate your constructive feedback on our room service menu and we will work on improving it. We value your recommendation and your loyalty and we hope to welcome you back soon for another wonderful stay.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Carlos Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Is the second time I stayed in this hotel and everything is perfect, staff is very friendly, good are , nice and complete gym with a very good swimming pool, will keep coming
Stayed 3 nights in Nov 2023
Response from Nina on 22 Nov 2023
Dear Mr. Jose,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your second stay at our hotel and that everything was perfect for you. We appreciate your compliments on our friendly staff, good area, nice and complete gym, and very good swimming pool. We are glad that you will keep coming back to our hotel and we look forward to welcoming you again soon.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Prasad

Stayed 2 nights in Nov 2023
Response from Nina on 20 Nov 2023
Dear Prasad,Thank you for your excellent rating and feedback. We are thrilled to hear that you had a perfect stay at our hotel and that you were happy with everything. Your satisfaction is our top priority and we strive to provide you with the best service and facilities.We hope to welcome you back soon at our hotel and make your next visit even more enjoyable.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Geetha

Stayed 1 night in Oct 2023
Response from Nina on 27 Nov 2023
Dear Geetha,Thank you for your perfect rating. We are thrilled to know that you had a wonderful stay at our hotel and that you were satisfied with our services and facilities. We appreciate your kind words and your support. We look forward to welcoming you back soon for another memorable stay.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Chennai
Only a one night stay - in transit - but could happily have stayed longer. Modern, sophisticated, good bar, well appointed and comfortable room. Great decor.
Stayed 1 night in Nov 2023
Response from Nina on 11 Nov 2023
Dear Ms. Alison,Thank you for your lovely feedback and compliments. We are delighted to hear that you enjoyed your stay with us, and that you appreciated our modern, sophisticated, and well-appointed hotel. We are especially proud of our good bar and great decor, and we are glad that they added to your comfort and enjoyment. We appreciate you taking the time to share your experience with us.We wish you had stayed longer with us, and we hope to see you again soon at our hotel.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Naga Vineela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Oct 2023
Response from Nina on 2 Nov 2023
Dear Naga Vineela,Thank you for your excellent rating on your stay at our hotel. We are overjoyed to hear that you had a 5/5 experience with us, and that you loved our amenities and staff. We value your feedback, and we hope to have you as our guest again soon.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Suman, Sutton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Park Hyatt Chennai was absolutely delightful! I can't give it anything less than 5 stars. The rooms were spacious and comfortable, with a super soft bed that ensured a restful night's sleep. The front desk staff were exceptional, providing a warm and welcoming check-in experience. But what truly stood out was the fantastic food – it was an absolute culinary delight. The hotel's commitment to guest satisfaction was evident when they went above and beyond to arrange a car for our trip to Pondicherry. A big shout-out to Anthony and the entire team for their outstanding service and attention to detail. Moreover, the hotel's facilities and amenities were top-notch, from the well-maintained pool and fitness center to the serene spa that offered much-needed relaxation. Our stay at Park Hyatt Chennai was a memorable and enjoyable experience. I wholeheartedly recommend this hotel to anyone visiting Chennai. Thank you for making our trip special!
Stayed 1 night in Aug 2023
Response from Nina on 25 Oct 2023
Dear Mr. Suman,Wow, what a wonderful review! We are so grateful for your generous feedback and your 5-star rating. We are thrilled to hear that you had an absolutely delightful stay at our hotel. We are happy that you loved our rooms, staff, food, car service, facilities and spa. Anthony and the entire team are very thankful for your appreciation and recognition.We are honored to have you as our guest and we are glad that we could make your trip special. Your recommendation means a lot to us and we hope to see you again soon.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Revati, Novato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my hair done for a special occasion and it was an excellent experience!
Stayed 1 night in Sep 2023
Response from Nina on 20 Oct 2023
Dear Ms. Revati,Thank you for your kind words and for choosing our salon for your special occasion. We are delighted to hear that you had an excellent experience and that you loved your hair. Our stylists are passionate about creating beautiful and personalized looks for our guests, and we are glad that you felt pampered and satisfied. We appreciate that you used the salon at our hotel, which offers a convenient and comfortable service for our guests. We hope to see you again soon for your next hair appointment or stay at our hotel.Warm Regards,Nina - Guest Experience Manager

2/10 Terrible

Udo Carsten

Stayed 1 night in Sep 2023
Response from Nina on 20 Oct 2023
Dear Mr. Carsten,We are very sorry to hear that you had a poor experience at our hotel and that you gave us a low rating of 2/10. We value your feedback and we would like to know what went wrong and how we can improve our service. Please let us know what issues you faced during your stay, such as the cleanliness of the room, the quality of the food, the friendliness of the staff, or any other aspect that did not meet your expectations. We apologize for any inconvenience or discomfort you may have experienced, and we hope you will give us another chance to make it up to you.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Kohulan

Stayed 1 night in Aug 2023
Response from Nina on 29 Aug 2023
Dear Mr. Kohulan,Thank you for your wonderful feedback on Expedia. We are delighted to hear that you enjoyed your stay at our hotel and gave us a perfect score of 10/10. Your kind words motivate us to keep up our high standards of service and hospitality. We hope to see you again soon and make your next visit even more memorable.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Sathya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. The entire staff tries hard to make your stay comfortable and enjoyable. Food and ambiance is very good.
Stayed 13 nights in Aug 2023
Response from Nina on 16 Aug 2023
Dear Sathya,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that you appreciated our service, food, and ambiance. Our staff works hard to make sure that our guests have a comfortable and enjoyable experience, and we are glad that we met your expectations. We hope to see you again soon at our hotel, and we look forward to serving you with the same level of excellence. Thank you for choosing us as your travel partner. Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Marimuthu

Business traveller
Liked: Amenities
This is a great hotel with excellent support from staff, particularly the f and b section.
Stayed 4 nights in Jul 2023
Response from Nina on 2 Aug 2023
Dear Mr. Marimuthu,Thank you for your positive feedback and lovely review! We are thrilled to hear that you had a great stay at our hotel and appreciated our staff’s support, especially the food and beverage section. Our team strives to make your stay comfortable and enjoyable, and we are happy to know that we met your expectations. We are also pleased that you liked our hotel’s amenities and facilities. We value your patronage and look forward to welcoming you back soon!Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Chandran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well maintained property. Top class. Staff seems a bit disorganized in the restaurants but they seemed young.
Stayed 2 nights in Jul 2023
Response from Nina on 24 Jul 2023
Dear Mr Chandran,Thank you for your review and for staying with us. We are glad to hear that you liked our property and that you found it well maintained and top class. We appreciate your compliments and we will share them with our team.We are sorry to hear that you felt that our staff was a bit disorganized in the restaurants. We apologize for any inconvenience or confusion this may have caused you. We value your feedback and we will use it to train our staff and improve our service efficiency and coordination.We hope that you had a great time at our hotel and that you will visit us again soon.Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Sureshkumar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hospitality
Stayed 1 night in Jul 2023
Response from Nina on 15 Jul 2023
Dear Mr. Suresh Kumar,We thank you for your kind feedback. We are pleased to hear that you enjoyed our hospitality. We strive to provide the best service to our guests and make them feel at home. We appreciate your patronage and we hope to see you again soon.Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Nitin, San Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent and has one of the most amazing staff. They treat you very nicely. The rooms are spacious, clean and well equipped. 2 of the staff members named as Rahul and Moses were outstanding!
Stayed 4 nights in Jul 2023
Response from Nina on 10 Jul 2023
Dear Nitin,We appreciate your wonderful feedback! It is a pleasure to know that you had an excellent stay at the Park Hyatt and that you found our property amazing. We are happy that you liked our rooms and their amenities. We are especially glad that Rahul and Moses were outstanding and treated you very nicely. We will share your kind words with them and they will be thrilled to know that they made a positive difference in your stay. We hope to see you again soon!Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Beena, Sewell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Park Hyatt is a special place because of the staff at the hotel. They go above and beyond the call of duty to make your stay as pleasant as possible. From the time you check in to the time you leave, you are given personal attention. A special shout out to Mr. Jagan, our room attendant, Mr. Madan, the concierge, Mr. Rahul, the restaurant manager, the chef, Mr. Murugan and all the staff in the MarketPlace. I also tried the Flying elephant and enjoyed the food.
Stayed 5 nights in Jul 2023
Response from Nina on 10 Jul 2023
Dear Beena,We appreciate your wonderful feedback! It is a pleasure to know that you had a special stay at the Park Hyatt and that our staff went above and beyond the call of duty to make your stay as pleasant as possible. We are especially happy that Mr. Jagan, Mr. Madan, Mr. Rahul, Mr. Murugan and the MarketPlace staff provided you with personal attention and exceptional service. We are also glad that you enjoyed the food at the Flying Elephant. We will convey your compliments to them and they will be delighted to hear that they contributed to your satisfaction. We hope to welcome you again soon!Warm Regards,Nina - Guest Experience Manager

6/10 Okay

Gaurav

Business traveller
At check in was informed that as I have prepaid for the room I need to clear all dining expenses at sight nothing can be charged to the room Though the room was big was dated and needs renovation. The toilet had a thin glass door without any channel which was tough to operate. The shower knobs were all out of sync There was noise of continuous flow of water from the toilet even though nothing was being used Seems like some drain line was passing through it The swimming pool was on the roof top no lift access There was no closed shower facility nor any changing room. All in all a very average experience for a park Hyatt property They really need to pull up their socks!
Stayed 1 night in Jul 2023
Response from Nina on 10 Jul 2023
Dear Gaurav,We appreciate your feedback and we apologize for the inconvenience you faced during your stay. We are sorry to hear that you were not satisfied with the check-in process, the room condition, the toilet facilities, the noise issue and the swimming pool access. We take your comments seriously and we will work on improving these aspects of our hotel. We hope you will give us another chance to serve you better in the future.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

DHARANI

Liked: Cleanliness, staff & service, property conditions & facilities
Great guest service and the room was just awesome and clean
Stayed 2 nights in Jul 2023
Response from Nina on 10 Jul 2023
Dear Dharani,We appreciate your wonderful feedback! It is a pleasure to know that you had a great stay at our hotel and that you enjoyed our guest service and the room. We are happy that you found the room awesome and clean. We hope to welcome you again soon!Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Beena, Sewell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff made our stay from July 1 to 8 very special. Every single member went above and beyond the call of duty. A special shout out to Mr. Jagan, our room attendant, Mr. Rahul - manager of the restaurant, Mr. Murugan, the chef, Mr. Madan, the concierge and all the staff in the restaurant who made our breakfast experience special.
Stayed 2 nights in Jul 2023
Response from Nina on 10 Jul 2023
Dear Ms. Beena,We appreciate your wonderful feedback! It is a pleasure to know that you had a very special stay at our hotel and that our staff exceeded your expectations. We are especially happy that Mr. Jagan, Mr. Rahul, Mr. Murugan, Mr. Madan and the restaurant staff provided you with exceptional service. We will convey your compliments to them and they will be delighted to hear that they contributed to your satisfaction. We look forward to welcoming you again soon!Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Rajabaskar

Stayed 1 night in Jul 2023
Response from Nina on 10 Jul 2023
Dear Mr. Rajabaskar,We appreciate your perfect rating! It is a pleasure to learn that you had an excellent stay at our hotel and that everything met your expectations. We hope to welcome you again soon!Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Prabhakar

Stayed 4 nights in Jun 2023
Response from Nina on 24 Jul 2023
Dear Mr Prabhakar,Thank you for your excellent rating and review. We are delighted to know that you had a wonderful stay at our hotel and that you were pleased with our services and facilities. We appreciate your kind words and we look forward to welcoming you back soon.Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Sajeev

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed with my family for two nights in this hotel. I arrived in Chennai in an international flight and had a lot of baggage. The airport pickup was in order and the staff was very helpful in helping us checkin and settle down. We loved the food there - both the room service and buffet breakfast. They have a lot of options for the breakfast. Everything was wonderful. Definitely go for the masala chai. The stay was very comfortable. They gave us an extra bed but that was not required. The only hiccup we faced was some confusion for the airport drop. The cars were not ready but the front desk immediately arranged for a backup Uber drop and we made it on time. Lovely staff and service.
Stayed 2 nights in Jun 2023
Response from Nina on 20 Jun 2023
Dear Guest,We are delighted to receive your 5/5 rating and your wonderful feedback on Expedia. Thank you so much for choosing to stay with us and for sharing your experience with us.We are glad that you and your family had a comfortable and enjoyable stay at our hotel. We appreciate your kind words about our airport pickup, our helpful staff, our food options, and our masala chai. We are happy that you liked our room service and buffet breakfast.We apologize for the confusion regarding the airport drop. We are glad that we were able to arrange a backup Uber drop for you and that you made it on time. We appreciate your understanding and patience.We hope to have the opportunity to welcome you back soon and to offer you an even better stay. Thank you again for your generous feedback and for staying with us.Warm regards,Nina - Guest Experience Manager

8/10 Good

Varadharajan, Austin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food options were great at the venue
Stayed 6 nights in Jun 2023
Response from Nina on 20 Jun 2023
Dear Guest,Thank you for your 4/5 rating and for your positive feedback on Expedia. We are pleased to hear that you enjoyed the food options at our venue.We take pride in our culinary team and their ability to create delicious and diverse dishes for our guests. We are glad that you appreciated their efforts and that you had a satisfying dining experience.We hope to see you again soon and to offer you an even better stay. Thank you for choosing Park Hyatt and for sharing your experience with us.Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Anita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property makes it convenient to get to different parts of the city. Although it is at a busy junction, once inside your room you don’t hear the sound of the traffic. The staff were very courteous and efficient. Overall it was a pleasant experience and I would stay there again.
Stayed 3 nights in Jun 2023
Response from Nina on 13 Jun 2023
Dear Anita,Thank you for choosing Park Hyatt Chennai and for sharing your pleasant experience. We are glad to hear that you liked our convenient location, quiet rooms, and courteous staff. We strive to provide a high-quality service and comfort to our guests, and we appreciate your feedback.We hope you had a wonderful time in Chennai and we look forward to welcoming you back soon.Warm Regards,Nina RuthGuest Experience Manager

10/10 Excellent

KALAIVANI

Travelled with family
Very friendly hotel staff
Stayed 3 nights in Jun 2023
Response from Nina on 7 Jun 2023
Dear Kalaivani,Thank you for your kind feedback on our hotel staff. We are delighted to hear that you found them very friendly and helpful. We are glad that they made you feel welcome and comfortable.We appreciate your recognition of their efforts and their service. They are always eager to assist you and to ensure your satisfaction. We hope that you had a wonderful stay with us and that you enjoyed our facilities and amenities.We look forward to seeing you again soon and to providing you with another excellent stay.Warm regards, Nina Ruth Guest Experience Manager

10/10 Excellent

ansi

Stayed 1 night in May 2023
Response from Nina on 20 Jun 2023
Dear Guest,We are thrilled to receive your 5/5 rating on Expedia. Thank you so much for your generous feedback and for choosing to stay with us.We are glad that you enjoyed your stay and that you were satisfied with our service and facilities. We strive to provide our guests with the best possible experience and we are happy that we met your expectations.We hope to have the pleasure of welcoming you back soon. Thank you again for your kind words and for sharing your experience with us.Warm regards,Nina - Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel
Excellent service clean and fully renovated
Stayed 1 night in May 2023
Response from Nina Ruth M on 15 May 2023
Dear Valued Guest,We appreciate your kind words about our hotel service and cleanliness. We work hard to maintain high standards and we are happy that you noticed them. We are also pleased that you liked the renovations we have done to make our hotel more comfortable and modern.We value your loyalty and we hope to see you again at Park Hyatt Chennai soon.Warm Regards,NinaGuest Experience Manager

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. The property is well maintained. They will make you feel special.
Stayed 2 nights in Apr 2023
Response from Nina Ruth on 10 Apr 2023
Dear Shankar,Thank you for your lovely feedback. We are delighted to hear that you enjoyed our hospitality and that you found our property well maintained. We always aim to make our guests feel special and pampered.We appreciate your kind words and positive rating. We hope to have you back soon and provide you with another wonderful experience.Warm Regards, Nina Guest Experience Manager

10/10 Excellent

Satish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first time we stayed - the Suites are excellent, the staff are really friendly and efficient (Dhanapal - Housekeeping, Gaurav and the coffee stall person in the Restaurant, the front door staff etc.). The gym is excellently equipped and well maintained. I wish it were located in a more convenient place for T. Nagar, but one cannot get everything!
Stayed 3 nights in Mar 2023
Response from Geetha on 27 Mar 2023
Dear Satish,Thank you for your kind feedback and we are very happy to hear that you enjoyed your stay with us and that you liked the suite room and the services by our staff. Your kind words of appreciation have been communicated to Dhanapal, Gaurav, the entire team and they are elated to hear the same.We look forward to welcoming you back soon!Kind regards,Geetha P

8/10 Good

Ali, Springfield

Stayed 3 nights in Feb 2023
Response from Geetha on 20 Mar 2023
Dear Ali,Thank you for your kind review. We are happy to note that your stay was comfortable. We look forward to welcoming you back soon.Kind Regards,Geetha P

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
The hotel is amazing. Clean, well decorated, comfortable, it’s fabulous. I got upgraded to a suite which it was great and spacious.
Stayed 2 nights in Feb 2023
Response from Geetha on 28 Feb 2023
Dear Esther,We would like to thank you for sparing your valuable time to write into us. We are pleased to note that our services measured up to your expectations.We look forward to welcoming you at Park Hyatt Chennai whenever you plan your next visit.Kind regards,Geetha P

10/10 Excellent

Varad Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean and quiet. This is something I want in a hotel.
Stayed 1 night in Feb 2023
Response from Geetha on 17 Feb 2023
Dear Varad,Thank you for your kind review. We are happy to note that your stay was comfortable. We look forward to welcoming you back soon.Kind Regards,Geetha P

10/10 Excellent

nanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
being close to the airport , inr 2000 for a oneway airport transfer was pricy, considering other hotels in the city offer free transfers.
Stayed 4 nights in Jan 2023
Response from Geetha on 15 Feb 2023
Dear Nanda,Thank you for your kind review. We are happy to note that your stay was comfortable. Your comment on pricing of airport transfer has been well noted and will be taken into consideration in future.We look forward to welcoming you back soon.Kind Regards,Geetha P

8/10 Good

Varun

Stayed 2 nights in Feb 2023
Response from Nina on 11 Nov 2023
Dear Mr. Varun,Thank you for your feedback and rating. We are pleased to hear that you had a good stay with us, and that you chose to share your experience on Expedia. We appreciate your support and we hope to see you again soon at our hotel.Warm Regards,Nina - Guest Experience Manager

10/10 Excellent

Carlota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Feb 2023
Response from Geetha on 6 Feb 2023
Dear Carlota,Thank you for your kind review. It was pleasure having you stay with us. We are delighted to note that your recent stay was comfortable. We look forward to welcoming you back soon.Kind Regards,Geetha P

6/10 Okay

Sangeetha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty initially but they changed our room. Flying elephant DJ was terrible on Saturday nights. Service at breakfast was very poor and food was not 5 star quality. Check in and airport transfer was good. Rooms were very dark, need better lighting.
Stayed 1 night in Jan 2023
Response from Geetha on 31 Jan 2023
Dear Sangeetha,We would like to thank you for sparing your valuable time to write into us. We are happy to see you were satisfied with the check-in and airport transfer services.On behalf of the team of Park Hyatt Chennai, please accept my sincerely apologies for not meeting your expectations during your recent visit to the hotel. Please be rest assured that I have taken up your feedback with the team and you will definitely find an improvement during your subsequent visit to the hotel.We look forward to welcoming you at PHC whenever you plan your next visit.Kind regards,Geetha P

10/10 Excellent

GEORGE

Stayed 3 nights in Jan 2023
Response from Geetha on 7 Mar 2023
Dear George,Thank you for your kind review. We are happy to note that your stay was comfortable. We look forward to welcoming you back soon.Kind Regard,GEETHA P

10/10 Excellent

Arun

Stayed 1 night in Jan 2023
Response from Geetha on 24 Jan 2023
Dear Arun,Thank you for your kind review. We are happy to note that your stay was comfortable. We look forward to welcoming you back soon.Kind Regards,Geetha P

10/10 Excellent

Adhavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, ambience service and food.
Stayed 1 night in Jan 2023
Response from Geetha on 23 Jan 2023
Dear Adhavan,Thank you for your Kind feedback. We are very happy to hear that you enjoyed your stay with us and that you liked the ambience, food and services. We look forward to welcoming you again soon!Kind regards,Geetha P

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but Saturday night is loud party night!!
This is my second stay this year. I previously said it has the most comfortable beds in India and both rooms I stayed in this time also had amazing beds. The reason I changed room is that the staff warned me that the courtyard area (I had paid extra for a park / courtyard view room, to be away from noisy main road outside) is noisy on Saturday nights due to the DJ party until early hours. I moved to a cheaper road-view room, which was not too noisy but could hear police / ambulance sirens during the night). I did not get a refund in price difference for this night but Raj on front desk was very helpful and didn't hesitate to give me a late-checkout, to compensate. The phone in this room did not work, the sound on the TV did not work and the AC control did not work so room got too cold during night and then I had to turn off AC and it was too hot by morning. The park-view room was perfect, when I moved the following day, everything worked, had a great bath in piping hot water and also used the roof-top pool sauna, and steam room. Even if it's a bit shabby in places this hotel has a very under-stated and homely feel, unlike flashier five-stars. The lotus-pond area is delightful for outdoor breakfast and coffee. Breakfast and dinner buffet is amazing and was included in my price. Incredible value when compared to international hotels of this calibre. Probably my choice in Chennai from now on, but not for a Saturday night stay!
Stayed 2 nights in Dec 2022
Response from Geetha on 16 Jan 2023
Dear Michael,Thank you for your kind review and continued patronage. We are delighted to see that you enjoyed the food and the Lillypond view. On behalf of the team of Park Hyatt Chennai, I would like to apologize for not meeting your expectations due to the noises from Saturday night party during your recent visit to the hotel. Your valuable comments have been duly noted and conveyed to the department heads for corrective measures. We look forward to welcoming you back soon.Thanking you and assuring you of our best of attention and services at all timesKind regards,Geetha P

10/10 Excellent

senthilvel

Stayed 1 night in Dec 2022
Response from Geetha on 2 Jan 2023
Dear Senthil,Thank you for your kind feedback. It was pleasure having you stay with us. We are delighted to note that your recent stay was comfortable. We look forward to welcoming you back soon.Kind Regards,Geetha P