Property entrance

Reviews of Le Royal Meridien Chennai

4.5 out of 5
Le Royal Meridien Chennai
No.1 GST Road, St.Thomas Mount, Guindy, Chennai, Tamil Nadu

Reviews

7.2

Good

Rating 10 - Excellent. 71 out of 260 reviews" "
Rating 8 - Good. 87 out of 260 reviews" "
Rating 6 - Okay. 40 out of 260 reviews" "
Rating 4 - Poor. 29 out of 260 reviews" "
Rating 2 - Terrible. 33 out of 260 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sridhar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

maurice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tejas

Hospitality at its best. Clean and spacious rooms. Nice luxury hotel.
Stayed 1 night in Mar 2024
Response from Shashank Sharma on 9 Mar 2024
Dear Guests ,Vanakkam from Le Royal Meridien Hotel Chennai! Thank you for taking out the time to share your valuable feedback with us.We are pleased to note that hotel team have lived up to your expectations, I would like to thank you for your appreciation of our hospitality and care.Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments to reminisce particularly when it comes from those who matter the most – you!Your generous appreciation for our entire team is highly appreciated and it makes me proud to be part of this beautiful hotel team.We look forward to welcoming you back again at Le Royal Meridien Hotel Chennai.Sincerely Yours SHASHANK SHARMAFront Office Manager

4/10 Poor

gowtham kumar t s

Travelled with family
Disliked: Cleanliness, staff & service
Room service wasn’t done, table service wasn’t good
Stayed 3 nights in Feb 2024
Response from Shashank Sharma on 1 Mar 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager

6/10 Okay

Syed, Pleasanton

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Shashank Sharma on 1 Mar 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager

10/10 Excellent

Srinivasan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect. 10 mins drive from the airport and 20 minutes or less to city center. I am a Platinum elite member and since our checkout was 11:00, we requested a late check out at 4pm with no problem. I was also provided with an upgrade to an executive suite which felt like a true presidential suite. The room is very clean and comfortable. Upon arrival, we were shown the suite and the property facilities. The experience of staying here was exceptional and I would definitely stay again next time in Chennai!
Stayed 1 night in Feb 2024
Response from Shashank Sharma on 28 Feb 2024
Dear Guests ,Vanakkam from Le Royal Meridien Hotel Chennai! Thank you for taking out the time to share your valuable feedback with us.We are pleased to note that hotel team have lived up to your expectations, I would like to thank you for your appreciation of our hospitality and care.Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments to reminisce particularly when it comes from those who matter the most – you!Your generous appreciation for our entire team is highly appreciated and it makes me proud to be part of this beautiful hotel team.We look forward to welcoming you back again at Le Royal Meridien Hotel Chennai.Sincerely Yours SHASHANK SHARMAFront Office Manager M: +919818718515shashank.sharma@leroyalmeridienchennai.com

10/10 Excellent

Karthikeyan

Stayed 1 night in Jan 2024

8/10 Good

Srikanth

Travelled with family
Liked: Cleanliness, staff & service, amenities
They updated the lobby to look great. But, the bucks stopped right there. The rooms are dated, very dated, like they are from 70s or 80s. Can't complain for the price paid.
Stayed 1 night in Feb 2024
Response from Shashank Sharma on 1 Mar 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager

4/10 Poor

Ankush

Business traveller
This hotel needs a complete makeover. Rooms are straight out of the 1990s
Stayed 2 nights in Feb 2024
Response from Shashank Sharma on 28 Feb 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager M : +919818718515shashank.sharma@leroyalmeridienchennai.com

6/10 Okay

MAIRE

Business traveller
Liked: Staff & service
Disliked: Cleanliness
convenient location for airport, very helpful staff. Breakfast was crowded, no table available so had to take to my room. there was a lot of dust in the room/ bathroom, carpet hadnt been hoovered.
Stayed 3 nights in Feb 2024
Response from Shashank Sharma on 28 Feb 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager M : +919818718515shashank.sharma@leroyalmeridienchennai.com

2/10 Terrible

Sanjay, Jamshedpur

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
horrible property..dirty linen/bathroom/room etc
Stayed 2 nights in Feb 2024
Response from Shashank Sharma on 1 Mar 2024
Dear Guests ,Vannakam from Le Royal Meridien Hotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai.Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services.May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience.I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence.You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards.My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience.Sincerely Yours SHASHANK SHARMAFront Office Manager

2/10 Terrible

Kumaresan

Stayed 1 night in Feb 2024

2/10 Terrible

Suja

Travelled with family
Disliked: Amenities
No charge outlet, not convenient for charging and room are not well maintained
Stayed 2 nights in Jan 2024

10/10 Excellent

Bernadette

Stayed 1 night in Dec 2023

2/10 Terrible

RAMKUMAR

Stayed 1 night in Dec 2023

10/10 Excellent

Ananta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Bala

Travelled with family
5 star hotel Cockroachesin rooms Fungal mould in bathtubs Dirty spider web on wall Fly in the plate in Nava rathika a restaurant Water dripping from the chandelier and made us sit in the table Will never stay in that hotel again
Stayed 1 night in Dec 2023

10/10 Excellent

RAJNISH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE STAY
VERY NICE ENJOYABLE STAY. GOOD ROOM, ALTHOUGH SOME ISSUES WITH AC AND DRAINAGE IN SINK. BREAKFAST WAS AMAZING AND SUPER CHOICE
Stayed 3 nights in Nov 2023

4/10 Poor

Maurya

Liked: Staff & service
Stayed 3 nights in Nov 2023

4/10 Poor

Chakravarthi

Stayed 1 night in Nov 2023

2/10 Terrible

Praveenkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't particularly enjoy my stay there. I found bugs in the bed and the pillow covers were not clean. The restroom was also unclean, with mold visible in various places. I would not recommend this hotel for a longer stay. Before checking out, I even complained to the receptionist, but he seemed unconcerned and simply wanted me to leave. The food (buffet) was enjoyable, and the staff were friendly. However, I would not rate this hotel higher than 1 points.
Stayed 1 night in Nov 2023

10/10 Excellent

Arun Balaji

Stayed 1 night in Oct 2023

10/10 Excellent

Venugopal

Stayed 2 nights in Oct 2023

4/10 Poor

Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Taran

Travelled with partner
Liked: Cleanliness, staff & service
Property need’s maintenance. Food and beverage service was great

10/10 Excellent

Thiruchendhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
It was wonderful experience with all the staff members ! Looking forward to another stay at Lee Meridian!
Stayed 1 night in Oct 2023

2/10 Terrible

Doraisamy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is worse than a roadside motel.
Stayed 1 night in Oct 2023

6/10 Okay

ELANGO

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The control panel for aircond and lighting was not working. Some lights in the room were not working The sound system in the TV is not working. Nothing was done despite reporting. Food is good both at the cafe and room service I think the hotel should consider spending money to do some repair and upgrade work
Stayed 3 nights in Oct 2023

6/10 Okay

DEEPAK

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property and furnishings are old and need refurbishing
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Ok
Breakfast was excellent. Except breakfast rest everything is not good, rooms are very old and dusty, broken toilets, etc., need refurbishment. It is not near to 4 or 5 star property. Anyhow staff was very good and very friendly, even went a head to change the room and show around some other rooms for us as a option to move. But unfortunately the rooms they have offered in the wing is all very old and not very good. The housekeeping staff mentioned that the rooms are better in the other wing but it was too late to go back and request once again to change the room to other wing, etc.,
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property excellent value. 5 star on 3 star budget
Stayed 1 night in Sep 2023

6/10 Okay

Vanitha

Stayed 1 night in Sep 2023

8/10 Good

Vinodh

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Arivazhagan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Chipped floor and cracked sink
Stayed 1 night in Sep 2023

4/10 Poor

Abrar

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Heard a lot about this hotel and because. Booked this as it was near to hotel . The hotel rooms were good and clean . But … the room was full of mosquitoes at night.I couldn’t sleep the whole night because of this and the ac itself was hardly cooling the room . So I was not able to cover myself too . Overall it was a terrible experience I personally had and I was waiting for morning to check out .
Stayed 1 night in Aug 2023

6/10 Okay

ANANDA BABU

Stayed 1 night in Jun 2023

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but need improvement on food!!
The food was not good
Stayed 2 nights in May 2023

10/10 Excellent

Ajit Kumar, Tyngsboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well managed, well trained staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Zerubbabel Mckenzie Gnanadoss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The experience was excellent as I had my parents staying here for a couple of days.. The staff, service and ambience was fantastic and surpassing.

4/10 Poor

Viji

Stayed 3 nights in Mar 2023

4/10 Poor

Abhaya

Liked: Cleanliness, staff & service
Room was attached to orher toom and very noisy from other guests
Stayed 2 nights in Feb 2023

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, convenient to metro station, excellent lobby, big TV relaxing, lovely buffet breakfast,
Stayed 2 nights in Feb 2023

10/10 Excellent

Samir

10/10 Excellent

Krishnasumanth

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
The hot water and television didn’t work. However, great staff, nice rooms and great breakfast.
Stayed 1 night in Dec 2022

10/10 Excellent

BALAMURUGAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Staff were polite.
Stayed 2 nights in Dec 2022

6/10 Okay

SenthilKumar

Liked: Staff & service, amenities, property conditions & facilities
cleanliness can be improved in the room
Stayed 1 night in Nov 2022

2/10 Terrible

anish

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all maintained - need urgent repairs
Not at all maintained at all.. staff is good but the hotel is in shambles, cranky, things falling off - not working, elevators not working, plumbing issues, AC temp control not working,
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
convenient location if u look for accommodation near the airport. Premises condition a bit old but acceptable if for short stay
Stayed 2 nights in Jul 2022