2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of InterContinental Chennai Mahabalipuram Resort, an IHG Hotel

5 out of 5
InterContinental Chennai Mahabalipuram Resort, an IHG Hotel
No. 212 East Coast Road, Nemelli Village, Chengalpattu, Tamil Nadu

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 117 reviews" "
Rating 8 - Good. 30 out of 117 reviews" "
Rating 6 - Okay. 6 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were magnificent, all very helpful especially amen in the breakfast area. Food was great high quality with a good selection of European and Indian dishes. The facilities in the room were good with access to English language films and sport. It was a bit away from everywhere else and there could have been better facilities on the beach as the sea did look inviting. On the whole thumbs up all round. It is what I expect from a 5 star hotel.
Stayed 8 nights in Feb 2024

10/10 Excellent

kishore

Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan Yu Jin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and comfortable room
Business travel. Room: Spacious and clean room, with fantastic service. Service: Staff were extremely attentive, friendly, and accommodation. Could not fault the service at all. Breakfast spread: good variety, food taste was probably ok-ok at best. Gave the breakfast a 6/10 rating and the chef came knocking at my door to offer a note of apology with a cake and fruit platter. I didn’t feel this was necessary, but appreciated the gesture very much. Again a testament to the staff’s commitment in providing top notch service. Hotel compound: the resort felt a bit ‘sterile’ to be honest, and the garden between the main building and the beach felt redundant. Overall a very comfortable stay, and once again can not commend the staff more for their attentiveness and warm hospitality.
Main corridor
Central pond
Room
Garden
Stayed 3 nights in Nov 2023
Response from GM on 29 Dec 2023
Dear Jonathan,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Shaik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Dear Shaik,Thank you for taking out your precious time to review us.It's our pleasure to host you and we are glad to know that you enjoyed the visit and service of our team members.Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We do hope you find the time to return to the resort in the near future.Warm Regards,Kunal ShankerGeneral Manager

8/10 Good

Vignesh

Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Dear Vignesh,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Anton, Los Gatos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with unique atmosphere
Stayed 3 nights in Oct 2023
Response from GM on 14 Nov 2023
Dear Anton,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Vidhyasagar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Dear Vidhyasagar,Thank you for taking out your precious time to review us.It's our pleasure to host you and we are glad to know that you enjoyed the visit and service of our team members.Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We do hope you find the time to return to the resort in the near future.Warm Regards,Kunal ShankerGeneral Manager

8/10 Good

Vijaiam

Liked: Property conditions & facilities
Saw a small roach in room. Cleanliness needs to be improved but property is extremely beautiful and serene.
Stayed 2 nights in Aug 2023
Response from GM on 14 Nov 2023
Dear Vijaiam,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Gopal, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Rooms are big and very nice.
Stayed 3 nights in Aug 2023
Response from GM on 25 Aug 2023
Dear Gopal,Thank you for taking out your precious time to review us.It's our pleasure to host you and we are glad to know that you enjoyed the visit and service of our team members.Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We do hope you find the time to return to the resort in the near future.Warm Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Dhira

Stayed 1 night in Jul 2023
Response from GM on 25 Aug 2023
Dear Dhira,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

Maryada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything including being on the beach.
Stayed 2 nights in Feb 2023
Response from GM on 25 Aug 2023
Dear Maryada,Thank you for taking out your precious time to review us.It's our pleasure to host you and we are glad to know that you enjoyed the visit and service of our team members.Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We do hope you find the time to return to the resort in the near future.Warm Regards,Kunal ShankerGeneral Manager

4/10 Poor

Kshitij

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a relatively new property with great amenities inside the room and in the hotel generally. The food is great in all restaurants. They also direct access to the beach and a beach shak operated by the hotel as well. The shak is right on the beach and in the evening they put tables very close to the water. The vibe, food, and setting in the shak is amazing. The food in the main restaurant for breakfast and lunch is fantastic as well. The hotel has a well equipped gym as well. The spa is amazing too. The pool is also nice 11M/25m which is really good if one wants to train. There is a nice crocodile bank close to the hotel. The hotel staff was gracious enough to get us a free drop and pick up to the crocodile bank. The hotel is 15kms ( about 20 min drive) from Shore temple and other unesco world heritage monuments in Mahabalipuram. Super convenient and the hotel has paid cab service. What I did not like was the service. Our rooms were not cleaned despite us putting a note for cleaning. We had to call the service many times to get our room cleaned. The hotel was also fully booked so guess that explains. The service during lunch and breakfast was also nothing special. It was still far better than what we see outside of India but having travelled extensively in India, I think the service can get better to match Indian standards. Overall a great experience at this property. I would stay here again and also recommend this to people looking to stay in this property.
Stayed 2 nights in Dec 2022
Response from GM on 25 Aug 2023
Dear Valued Guest,Thank you for taking out time and sharing your review rating on our resort. I have noticed that you have marked your experience with us as & Not Satisfactory ; and apologize for the unfortunate experience. We are in process to look into all aspects of guest experience and uplifting the facilities. As we at InterContinental Chennai Mahabalipuram strive to create a flawless and impeccable service experience for our guests. With your rating my team and I feel that there is scope of improvisation that we can work upon. Looking forward to host you again in order to provide you with an uplifted experience.Regards,Kunal ShankerGeneral Manager

6/10 Okay

Ravichandra

Travelled with family
Disliked: Cleanliness
Irresponsible behaviour from other in house guests
Bad experience with the breakfast ,people are pushing each other like a fish market ,,,no proper management there to take care of the situation.
Stayed 1 night in Dec 2022
Response from GM on 13 Dec 2022
Dear Valued Guest,Thank you for taking out time and sharing your review rating on our resort. I have noticed that you have marked your experience with us as & Not Satisfactory ; and apologize for the unfortunate experience. We are in process to look into all aspects of guest experience and uplifting the facilities. As we at InterContinental Chennai Mahabalipuram strive to create a flawless and impeccable service experience for our guests. With your rating my team and I feel that there is scope of improvisation that we can work upon. Looking forward to host you again in order to provide you with an uplifted experience.Regards,Kunal ShankerGeneral Manager

8/10 Good

HIKARU

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2022
Response from GM on 13 Dec 2022
Dear Hikaru,Thank you for taking out your precious time to review us.It's our pleasure to host you and we are glad to know that you enjoyed the visit and service of our team members.Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We do hope you find the time to return to the resort in the near future.Warm Regards,Kunal ShankerGeneral Manager

10/10 Excellent

ABHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay, the open area, beach and the beach shack
Stayed 1 night in Jul 2022
Response from GM on 13 Dec 2022
Dear Abhai,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

8/10 Good

Uma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from GM on 13 Dec 2022
Dear Uma,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

8/10 Good

Vidhya

Stayed 1 night in Jun 2022
Response from GM on 13 Dec 2022
Dear Vidhya,Thank you for your kind compliments for the warm hospitality offered by the hotel. We appreciate your valuable feedback as this will boost our morale and help us to uplift our service standard delivery. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.Thank you once again, your kind note is truly heartening for all our team members.Regards,Kunal ShankerGeneral Manager

10/10 Excellent

ABHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, staff behaviour, amenities, choice, variety and taste of food and well maintained rooms, good service
Stayed 2 nights in Apr 2022

2/10 Terrible

Shamsudeen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My suite was not ready for 2.5 hours past check-in time and I was made to wait. They finally gave me the room at 5:30pm. When I went into the room there was an almost empty roll of toilet paper. When they cleaned the room the next day, they did not replace the toilet paper. When I went to the lounge for the complimentary happy hour, I waited for over 30 minutes after I placed an order and nothing arrived. The lounge was almost empty. I had a reservation for two night, but I was so frustrated by the terrible service that I decided to leave in one night even though I had already paid for the suite. It was an incredibly disappointing experience I would urge anyone looking at this property to go to alternatives like Taj Fisherman’s Cove or Grand Sheraton.
Stayed 2 nights in Dec 2021

4/10 Poor

ADITYA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Sonali

Stayed 1 night in Nov 2021

8/10 Good

PUNEET

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very comfortable stay
The huge water body was a treat to watch at. I was very happy to see a man wearing traditional vesti and greeting “Vanakkam”. The food was very tasty. Special thanks to Swaroop Maity, the chef who took special care of us. I used the flashlights lit tennis court also which was an awesome experience. Beach and it’s access has been maintained beautifully. Points to work upon are cleanliness of the main water body. There are hardly any activity to do; no karaoke, no disco; no live music/piano. No activity to engage specially considering that hotel is far away.
Stayed 3 nights in Oct 2021

4/10 Poor

P.

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below average
The place needs a lot of maintenance and upkeep. Citing Covid as a reason, they are slacking off on providing several services and amenities - which does not make much sense. For example - for over a 100 guests staying at their premises, they've only provided 4 beach beds. Their on-site restaurant which they claim operates for 24h, opens for breakfast and then only for lunch, and then for dinner. While travelling with kids, this is definitely a problem. They have only one restaurant on the beach which is closed until 5pm. Service is really not great compared to the other 5-star hotels along ECR - which is in the same price range or lower. We left feedback at the front desk and they paid little or no attention to it.
Stayed 3 nights in Sep 2021

10/10 Excellent

Ganesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very calm and serene environment
Stayed 1 night in Sep 2021

10/10 Excellent

Vinod

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Siddhartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

8/10 Good

P

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
A great leisure property
Was a very comfortable hotel. One of the best
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is the best and the service was wonderful :)
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful experience
Fantastic experience. Great place to stay and delicious food.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Chennai
Excellent stay. All time favourite. Suitable for both business and family.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

8/10 Good

udaya bhanu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Team InterContinental Chennai Mahabalipuram Resort on 27 Jan 2021
Dear Mr. Udaya, Thank you for staying at InterContinental Chennai Mahabalipuram Resort. We appreciate your valuable feedback about your stay. We look forward to welcoming you again at InterContinental Chennai Mahabalipuram Resort.

6/10 Okay

Jyothi

Travelled with family
Good 😌 infrastructure. Repeated reminders about checkout time . And no proper information about the facilities available in the resort. Slightly more expensive!
Stayed 1 night in Dec 2020
Response from Team InterContinental Chennai Mahabalipuram Resort on 5 Jan 2021
Dear Ms. Jyothi, Thank you for staying at InterContinental Chennai Mahabalipuram Resort. We appreciate your valuable feedback about your stay. Your experience was shared very strongly with the concern team and we are taking all necessary measures to change the experience in your next stay Again, thank you for choosing InterContinental

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Team InterContinental Chennai Mahabalipuram Resort on 5 Jan 2021
Dear Guest, Thank you for staying at InterContinental Chennai Mahabalipuram Resort. We appreciate your valuable feedback about your stay. We look forward to welcoming you again at InterContinental Chennai Mahabalipuram Resort.

8/10 Good

Mayuk

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Team InterContinental Chennai Mahabalipuram Resort on 7 Dec 2020
Dear Mr. Mayuk, Thank you for your valuable feedback. We look forward to welcoming you again at InterContinental Chennai Mahabalipuram Resort

2/10 Terrible

padmaraj

Disliked: Staff & service
Stayed 2 nights in Oct 2020

8/10 Good

Aadisht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Team InterContinental Chennai Mahabalipuram Resort on 29 Apr 2020
Thank you for your valuable feedback, we look forward to welcoming you again in near future.

10/10 Excellent

Gareth, Boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serivce was amazing and resort is very relaxing. Cood is good as well
Stayed 1 night in Feb 2020

10/10 Excellent

tarunjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Karthik on 24 Oct 2019
Thank you for sharing your valuable feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Karthik on 24 Oct 2019
Thank you for sharing your valuable feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Aresh Babu on 26 Sept 2019
Thank you for sharing the feedback

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hospitality!
Lovely lovely people, they go all out to make you happy and attend your needs. Zahir the manager at restaurant, Dhiman the duty manager, Tunu and Roman at the Spa, Tiwari at welcome area, the lady at the dessert station who made especially delicacies for us, all of them were amazing. Whatever we needed and named, they took care of. Pool can be much better and has no character, they shall improve it. Rooms do not have an outside view except at entrance (suites are great). These are the 2 drawbacks which i term as design flaws and shouldn't be as the location is excellent (outside shall flow in) and it is a new property.
Stayed 3 nights in Aug 2019
Response from Aresh Babu on 26 Sept 2019
Thank you for sharing your stay experience and we look forward to your next stay

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Intercontinental Resort was only fabulous- my family and I had a terrific time. I choose the Club Suite that was very spacious with a sea view. The beach was at the end of the lavish gardens. The Chinese restaurant Tao of Peng, the Gatsby Lounge and the Melting Pot were superbe. This was a great way to unwind at the end of a two week trip to India. Don’t forget to go to the spa!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Aresh Babu on 26 Sept 2019
Thank you for sharing the feedback

8/10 Good

SK, London

Travelled with partner
Liked: Cleanliness, staff & service
Though it had a nice bath which we didn’t feel like using because of the water shortage in the city. The shower room did not have the same feel as the rest of the property. Also though the light and fan switches in the property were fancy they were not intuitive as it can take a few days to get the hang of it which is beyond the average duration of stay for most customers. Also the balcony could do with a couple of lounge / easy chairs.
Stayed 2 nights in Jul 2019
Response from Aresh Babu on 26 Sept 2019
Thank you for sharing your feedback and we have noted your comments as well

4/10 Poor

Young

Liked: Cleanliness, room comfort
Disliked: Staff & service
There are other hotels nearby, stay away from this
Room was large and well decorated but service was awful. Keep knocking the door asking for service they can offer. During check-in told us about spa discount for guest but during the bill they charged full and tells me it is my fault not having a coupon. They don't havre any idea of customer service. We visited next door Grand Sheraton for dinner and that hotel is much better a lot modern and they know how to make guest happy.
Stayed 2 nights in Jun 2019

8/10 Good

Hamad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great property. Service needs improvement.
In terms of property design and ambience, the resort is superior to many other resort/ hotels in Chennai. I enjoyed the sleek suite and all amenities came with it. The spa & Bar is great. However, restaurants and service doesn’t justify 5 star resort. Not sure if will ever return.
Stayed 4 nights in Jun 2019
Response from Karthik on 20 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Karthik on 20 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s a stunning resort without doubt but it’s not clear before booking that it’s fairly isolated. This is OK for a day or two but not longer (especially if like me you’re in India for the sightseeing and culture). If you want cheap food and beers it’s a 10-15 minutes rickshaw down the road!
Stayed 4 nights in Apr 2019
Response from Karthik on 20 Jun 2019
Thanks for staying with us. We appreciate your feedback!