Outdoor pool, open 6 AM to 7 PM, pool umbrellas
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Reviews of Clarion Hotel Chennai

3.5 out of 5
Clarion Hotel Chennai
25, Dr. Radhakrishnan Salai, Chennai, Tamil Nadu

Reviews

6.6
Rating 10 - Excellent. 19 out of 148 reviews" "
Rating 8 - Good. 49 out of 148 reviews" "
Rating 6 - Okay. 42 out of 148 reviews" "
Rating 4 - Poor. 26 out of 148 reviews" "
Rating 2 - Terrible. 12 out of 148 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

david

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

UTTAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
On checking into my room Jan 27th, I found no hangers in closet, no hand towels in bathroom, soiled floor and a dirty floor towel in the bath room. The breakfast area is chaotic with poor oversight or food replenishment. Untrained staff. My room was changed to club room by the hotel mgt. Moving into the room I found the closet door (one half) jammed, no toilet paper and the fridge not working. There is a basic feeling of being let down. Unhappy with my stay though staff lacking motivation. Despite my repeat request to meet the Hotel GM, the front desk ignored it. The food is good but service is below standard.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Location was the reason for hotel chose. Close to family.
Stayed 14 nights in Jan 2020

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good, friendly hotel with wonderful staff
I was recommended by 2 independent people to try this hotel. The location is great, very close to Chennai City Centre, a small shopping mall, plus close to Marina Beach. Check-in was seamless and I was given a lovely corner room with dual aspect windows, with a view over the city and also facing the sea. There has been ample tea, coffee, and water in the room. The breakfast buffet is fairly good, with the option of omelet or dosa being freshly cooked. The big plus for me is the restaurant in the evening - 18 Degrees North. This, in my opinion, is underrated. The food is fantastic, especially the fish. If you stay at the hotel you can use a 50% off voucher each time. The chef - KiranKumar produces such tasty food for both the vegetarian and the non-vegetarian people. The lovely Clara was fantastic with her suggestions and recommendations. On the times when I needed additional toiletries or towels, Mr Vijay Kumar has come to the rescue. I have had good cleaning service from both Dinesh and Thiru, who are so friendly and accommodating. On extending my booking for an additional 3 nights, Naveen on the reception was most helpful. Whilst this hotel may not be the most luxurious, the attitude of the staff is amazing and willing to help. I would definitely recommend people to try this hotel, they should not be disappointed. Like everything in the world, nothing is perfect, but the willingness to improve is always there.
Stayed 8 nights in Jan 2020

10/10 Excellent

Raphael Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 2019 Visit
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Would stay again, but only on special
They did not put us in the rooms we had booked and paid for. We book four rooms with twin beds instead they put some of our group in rooms with double beds, when we asked for this to be changed (and showed what we had booked) they said they where full even though they where clearly not. However the restaurants had great service and the pool was nice.
Stayed 3 nights in Nov 2019

6/10 Okay

Herbert

OK , location and good value .
For thè relatively low room price , I would say the hotel is a good deal , all things considered. Sure it has seen better days , but the low price makes up for that issue .
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel from outside but our room wasn't so great. Not very enthusiastic front desc service.
Stayed 1 night in Oct 2019

8/10 Good

NJ, UK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room. Shower basic but good size. Helpful staff. Hotel Taxi bit expensive. Had to use it for airport transfer as the local cabs needed a local mobile number for booking. City centre location with a mall close by.
Stayed 1 night in Sep 2019

4/10 Poor

Manu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There is no way this property has 4 stars. This us at best a 2 star hostel privare room. The shower floor and the blinds were disgusting. Full if mold and rust. Had i now been in an urgent trip i would have cancelled and not check in. Very disappointed that Expedia allows the pictures of such clean and elegant rooms to be displayed and then property deliver completely different. I relay on expedia to check. Very disappointed.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms were not allotted on time and had to wait until 7.30 pm despite calling n informing on the day of arrival. Water clogging @ bathroom, supplies (towels essentials)were missing n it took them quite a few follow ups to provide it.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything bad bad overall
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The property is old and indeed has all needed for a short stay. Air conditioning worked well which was wonderful for a visitor in chennai in June. But I stayed for almost 10 days and this is not the property for a longer stay. The food was just bad (except for the deserts for dinner), always cold and with little variety. Indian generally warm hospitality aside, staff is not trained well and not particularly accommodating or mindful. Unless reminded, cleaning service would forget to provide basic necessities such as toilet paper for example. Something needs to be done about the rings elevators make which are heard in the rooms from every floor. The music in the lobby is so repetitive and constant, after a while it becomes a torture to hear it. So I would describe Clarion as a good place to stay for the night where one has to manage things on their own. Perhaps this is what the price point reflects.
Stayed 9 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
while booking it was mentioned swimming pool facilities but in actual it was not. when asked i was told it is closed due to maintenance. I stayed on 7th floor at corner room. outside my room was very dirty. However, staff was courteous but seems like typically slow . overall experience not so good
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The bathroom wasn’t very clean. There were viable stains. The quality of the breakfast buffet was average. Location is great. If you’re looking to just stay the night this hotel works.
Stayed 3 nights in Jun 2019

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good, looks beautiful from inside and outside, plus the outside are is also good, you can find everything nearby. Hotel staff is just fine, not too good, a bit slow while doing work. Plus dress code is a major problem there, which I didn’t like at all. Other than that everything is fine.
Stayed 3 nights in Jun 2019

4/10 Poor

Priya

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They didn’t give the room they have promised. They check about charges on everything ( we wer having breakfast- someone came in the middle and said let me check if it’s complimentary or not) , they keep on talk about the extra charges( don’t know why they crib so much about money). Website says extended checkout is available but they charged me 1500+ taxes for two hours with a small baby, staffs are not all friendly they are very harsh and keep on talking about the charges. Very unprofessional. Above all they don’t have a taxi service n the reception. I am not from India and was stucked without a cab for 20 min.
Stayed 2 nights in Jun 2019

8/10 Good

Shyam Sundar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There are facilities, receptionist s are good but but toilets and cleathyness is horrible.
Stayed 1 night in Jun 2019

8/10 Good

Bhushan

Liked: Cleanliness, staff & service, room comfort
Good overall stay
An old hotel with positives and negatives as part of package. Good place overall
Stayed 2 nights in May 2019

8/10 Good

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Decent place for the money paid. Slightly worn out furnitures and staff response is poor
Stayed 1 night in May 2019

6/10 Okay

MD IQBAL

Liked: Room comfort
Stayed 2 nights in May 2019

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay In Chennai
Very nice and helpful staff. Very good room service. House keep excellent. Very good free breakfast. Restaurant manager and staff very friendly very nice and helpful. Front desk personnel very helpful, polite and answered my questions to my satisfaction. Very comfortable stay. Enjoyed the pool.
Stayed 28 nights in Apr 2019
Response from Mahesh on 16 May 2019
Thank you sir

6/10 Okay

UBALDO

PRICE DOES MATTER!
Stayed 3 nights in Apr 2019

8/10 Good

HUSSAIN

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They didn't clean our rooms 1 St day and we had to complain and get it done under after we came back, on 2 nd day also they were cleaning around 6 pm after we arrived the room which was a poor service
Stayed 1 night in Apr 2019
Response from Mahesh on 16 May 2019
Thank you sir

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast spread is limited and they charge for any items that we ask for which is not in the spread. I think its intentional as breakfast is offered complimentary and they want to encourage people to order so they can charge. Its a cheap trick.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad service poor recepction no cleness poor security
Stayed 1 night in Apr 2019

6/10 Okay

Rajiv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good as smelly and bathroom also dirty
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and had a good stay . Very well maintained
Stayed 1 night in Mar 2019

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Needs better Management
After spending my time and dollars with this hotel I've found outside of the food service, bar service and the housekeeping...all above serves and managing personal was of no help at all to me, I will not book with this hotel again but will stop in to say hello to some of the staff
Stayed 25 nights in Feb 2019

8/10 Good

RamdasSwamyya

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room service and restaurant waiter service is too poor.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Satisfied with the main food and drinks nut attached restaurant need better supervision, quality of food and services indequate.It's sad.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Central location, price Friendly staff, good breakfast
Stayed 3 nights in Jan 2019

6/10 Okay

Goutham

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check in took long time, and passports were left unattended on desk. Given half a roll of toilet paper for several day stay - never replenished. Called twice to ask for help with non-working kettle, told someone would come by - nobody ever did. Breakfast included by 3rd morning, no seats available in dining area. Not offered receipt of payment on checkout, even when requested. Only good point was location. But I would look for another place next time.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
room service people came and did the work but they have to pay mire attention to things. we had to call several time to remind that we needed bath towels hand towels water shower cap shampoo soap etc.... they should take more care and provide everthing without veing asked! new Woodlands service last year was excellent! thanks
Stayed 8 nights in Dec 2018

6/10 Okay

Venkatakrishnan

Disappointing Hotel Clarion( President)
Clearly. Hot water for bathing and getting a table, cutlery for breakfast needs improvement. They don’t provide flour towels and even demanding doesn’t yield. Breakfast service pathetic. Many guys were rude to say occupy wherever you can. Only becoming friendly with a guy helps. I had one guy who served me smilingly hot dark filter coffee the way I need every day smilingly. Bit disappointed. Will definitely rethink on future stays.
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is centrally located. but lit of mosquitoes in the room..and house keeping needs to be spruced up.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Prem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good One
Good One
Stayed 1 night in Oct 2018

4/10 Poor

chandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in every sense
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ac was not working properly.... Not repaired... And more over... After the effort of repair.... What ever mess
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2018