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Reviews of Econo Lodge Charlotte Airport Area

2 out of 5
Econo Lodge Charlotte Airport Area
4115 Glenwood Drive, Charlotte, NC

Reviews

5.2
Rating 10 - Excellent. 29 out of 466 reviews" "
Rating 8 - Good. 94 out of 466 reviews" "
Rating 6 - Okay. 120 out of 466 reviews" "
Rating 4 - Poor. 92 out of 466 reviews" "
Rating 2 - Terrible. 131 out of 466 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, dirty, falling apart. Had to check in behind bulletproof glass. mad sketchy. If you need a few hours between flights and need a place to crash for the night. It’s cheap as hell. If you can stand the disgusting room it’s a low cost option. I’d vote this the most likely motel to get raided by police in all of Charlotte.
Stayed 1 night in Aug 2023

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay in this hotel
There was a sheet on the couch as a cover. The heat wouldn’t work. The light switch was broken. The bathtub and sink were not clean. And it wasn’t old dirty it was new dirty like housekeepers didn’t do a good job of cleaning. It wasn’t a good area. No breakfast like it states on hotels. Com. They had bread and jam. I stayed a had hour and turned their key in.
Stayed 1 night in Mar 2023

8/10 Good

Timothy

Liked: Staff & service
Good price
Stayed 1 night in Mar 2023

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
I didn't stay. It was the most horrendous screw-up I've experienced in a hotel stay. The man at the counter said Expedia gave them the wrong account number, so he couldn't collect. After going back and forth a bit (it was hard to hear him), I called your customer service. They had your lodging department call him. That phone call must have lasted 20 minutes. Couldn't get it straightened out. He said I could cancel with you and pay him directly as a walk-in, but I'd have to pay a $50 cash deposit. I didn't have $50 cash. I left and called you again. I was assured that Expedia would take care of it. The lady was going to connect me with guest services, and they'd get me a room somewhere where I wouldn't have to pay any more than I had. A man got online who, unfortunately, I couldn't understand well because of his accent. He said he was going to call the Econo Lodge again to straighten in out! I told him your lodging department couldn't get it straightened out. He said he would do it anyway. After awhile he came back on the line and said I could get a room at that very Econo Lodge, but I would have to pay a deposit. I told him I couldn't pay the cash deposit. By then I was done with Expedia. I got a room at a LaQuinta. I will call Expedia late about having my money refunded, even though it was a non-refundable reservation. I don't know who was more at fault--the hotel or Expedia--but it was Expedia's rep who said you'd get me a room without additional cost.
Stayed 1 night in Feb 2023

2/10 Terrible

Ed

Stayed 4 nights in Sep 2021

4/10 Poor

Penny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
There was cops looking for someone, someone riding around the hotel hitting poles and cars...the office people were rude and the rooms was dirty and smelled
Stayed 1 night in Aug 2021
Response from MANAGER on 16 Aug 2021
SORRY FOR HEAR COME NEXT TIME I WILL TAKER OFF VERY WELL I WILL GIVE YOU DISSCOUNT FOR YOU

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discustingly dirty
Don't sleep in the bed! 8 cigarette burns on the tub.
Stayed 1 night in Aug 2021
Response from MANAGER on 10 Aug 2021
SORRY FOR HEAR

2/10 Terrible

Tajuana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel EVER
This place is the worst place I have ever stayed it was dirty, the sheets had stain the blanket look and smelled like it hadn’t been washed in months. The bathroom had cigarette burn mark on the tub and it had not been cleaned, the toilet looked liked someone had peed in it. While we were sitting something fell from the ceiling and we started itching we had to leave and fine another hotel PLEASE DON’T STAY HERE!!!!
Stayed 2 nights in Jul 2021
Response from MANAGER on 6 Aug 2021
SORRY FOR HEAR

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom and only half a roll of toilet tissue. The one bed had dirty linens . You could see the dirt from the floor on the white sheets.
Stayed 1 night in Jul 2021
Response from MANAGER on 28 Jul 2021
SORRY FOR THAT

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Sleepy or not Keep Driving Bro
Roach motels still going strong
Stayed 2 nights in Jul 2021

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Checking was easy and fast pleasant clerk!
Stayed 1 night in Jul 2021
Response from MANAGER on 28 Jul 2021
APPLOIGEYS

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
I pulled up and people were hanging out all over the place. I was very uncomfortable and afraid. The rooms were terrible and the bathroom was filthy. It was very noisy.
Stayed 1 night in Jun 2021
Response from MANAGER on 28 Jul 2021
SORRY

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cliente was less than savory. Clearly lots of drug use.
Stayed 1 night in Jun 2021
Response from manager on 5 Jun 2021
We are so sorry for the in-convenience you had and our team is working hard to keep our Hotel safe and clean as much we can. Thank you

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok but outside this place is what crime movies like to use as a backdrop for horror venues. The flag pole has a american flag that looks like it came from the war of 1812. I was propositioned twice when I went out to check on my car. The rooms ceiling looked like it would cave in any second. The back of the hotels rooms look like an open air drug market with all kinds of traffic.
Stayed 1 night in Apr 2021
Response from Manager on 13 Apr 2021
We are so sorry for the in-convenience you had and we are in the process of fixing the issue that you had.

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2021
Response from manager on 13 Apr 2021
Thank you

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun an nice stay
It was nice an great the best sleep i have had in a long time
Stayed 5 nights in Mar 2021
Response from Manager on 15 Mar 2021
Thank you so much for your precious feedback and time from our entire team and we all are working hard to make all of our guest feel happy and comfortable during their stay with us. Thank you

10/10 Excellent

Ricardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Manager on 3 Jan 2021
Thank you so much for your precious feedback and time from our entire team.Hope will see you again.

2/10 Terrible

Albert

Stayed 2 nights in Dec 2020
Response from Manager on 22 Dec 2020
We are so sorry as you were un-happy during your stay, but if you specify us in brief will be very helpful for us to resolve the problem as early as possible. Thank you

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were friendly. The staff was helpful during the process.
Stayed 1 night in Sep 2020
Response from Manager on 25 Sept 2020
Thank you

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
I baesd this stay on price. You get what you pay for. Pet fee is $20 plus a $100 CASH deposit.
Stayed 1 night in May 2020
Response from Manager on 27 Jun 2020
We are sorry that there was an misunderstanding in terms of pet fees & as there is already mention on website for all guest. Hope we see you again & we can make your stay comfortable .Thank you

6/10 Okay

Melanie

Disliked: Property conditions & facilities
A Flooded Mess
The front desk staff was polite. However the room had a Keurig machine, but no K-cups provided. Also, the shower head had an internal leak. So water was coming from the wall flooding the bathroom floor every time the shower was run. Also, the housekeeper was rude and banging on the door very loud and abruptly. A little more respect could’ve been had. The only bright side about the motel was that it was right next to the highway.
Stayed 2 nights in Apr 2020

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Manager on 16 Feb 2020
We are sorry you were not happy and we assure you that we are working hard and try to give us one more chance to make you feel happy. thank you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off is ran down like a mother f***** and I ain't never seen none of the stupidest s*** with a damn vending machine don't work honey buns and there may be peanuts and that's about all come on to ain't no way to walk your dog maybe two bushes Andrew's the radius
Stayed 2 nights in Dec 2019
Response from manager on 1 Jan 2020
we are so sorry for the in-convenience you had and we assure you that we are in the process of fixing the issue that you had.

4/10 Poor

Mary

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019
Response from manager on 25 Nov 2019
We are so sorry for the inconvenience you had and we are working hard to make our guest feel happy and comfortable during their stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Manager on 27 Sept 2019
We are so sorry for the in-convenience you had

4/10 Poor

Antoine

Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy!!!
This was the cheapest hotel in the Charlotte airport area for the night I stayed. You get what you pay for - lumpy uncomfortable bed, yellowish looking towels with a washcloth that didn’t look like it had been washed, door jamb looked like it had been busted in at one point, stains on the ceiling, sketchy people hanging out outside, sketchy cars driving around in the lot. One of the sketchiest motels I’ve ever stayed in, would have left if it wasn’t late already when I got there.
Stayed 1 night in Sep 2019
Response from Manager on 21 Sept 2019
We are so sorry for the inconvenience you had and we are working hard to make our all guest feel happy and comfortable.Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I had a good time an enjoyed myself didn't like the parking much.
Stayed 1 night in Sep 2019
Response from Manager on 21 Sept 2019
Thank you so much for your precious feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet did not work on the day we landed. I called the front desk & asked them to send someone to fix the toilet since it was not flushing. The guy at the reception desk said that the maintenance man was not available since it was after 8pm. Then he called me back & asked me to come down & pick up a plunger. I said “what??” & he said I cannot repeat my sentence, “come down & pick up the plunger” & slammed the phone on me! I am a woman & I have never done this in my own home. Later I learned that the maintenance guy works from 7am to 10pm since he lives in the motel. I later also learned that the man who yelled at me is a redneck & a racist! He is employed by the owners of the motel. There were mosquitoes in the room & I got bitten all over. Thirdly the bedsheets were not cleaned & changed. I complained about all this to another employee. I made the Biggest mistake booking that motel & I would NOT recommend anyone to use that motel ever again.
Stayed 3 nights in Jul 2019

8/10 Good

TIMOTHY

Liked: Cleanliness
Best location for me. Half way on 2 day trip. Reasonable price.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Maybe worth spending extra elsewhere
The room was ok at best. The linens did seem clean but the carpet was filthy. It was so dirty that it made my bare feet turn black. Yuck! The shower was clean and had good hot water. The couch seemed clean enough to sit on with no worries. Upon using Clorox wipes over surfaces throughout I found it seemed fairly clean. The hotel parking lot seemed to have shady things going on. I do not recommend going to the gas station next door at night unless you want to be hit up relentlessly for money and beer. The good news is my car was still in one piece by morning. The free breakfast was a disgrace: no coffee, bread to toast, some nasty cornflakes, and an orange drink. The hotel staff was nice.
Stayed 1 night in May 2019
Response from manager on 20 Jul 2019
We are so-sorry for the in-convenience you had and we assure you that we will go further into this matter with our whole staff and try to resolve it.

2/10 Terrible

Dewayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!
Very bad area .hood!! Ppl coming to your door looking for drugs..ppl hanging outside all night
Stayed 2 nights in May 2019
Response from Manager on 31 May 2019
we are sorry the in-convenience you had and we in the process of clearing the issue that you had and we assure you that we will find it out & we will make sure that it wan't happen again to any other guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Manager on 10 May 2019
Thank you for your precious feedback

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
It was great!
Stayed 1 night in Mar 2019
Response from Manager on 28 Apr 2019
Thank you so much for your feedback.

2/10 Terrible

Orly, thornhill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I want my full Refund back Plz. It was scary, dangers, and I was sitting all night in my car watching the door were my family was "sleeping". we left 4 am because people fighting next to my door. the hotel is completely not what you have on the picture. Plz refused my card for all these suffering thank you.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Chris, Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody answered the door to check in. Nobody aswered the phone. This is ridiculous. What an embarrassing experience.
Stayed 1 night in Nov 2018

4/10 Poor

teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
No shower curtains tub was very nasty I reserved my room on line got confirmation # & booked my room when I got to Charlotte he said i didn't have reserved room
Stayed 2 nights in Oct 2018

2/10 Terrible

LISA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Constance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribly , believe this is mold! Hairs in bed, .
I will be calling Hotels.com This was a disaster! Beds hardly made, horrible odor, never cleaned tub. Very unsafe area. I believe mold on ceiling. I cant believe this was approved by Hotels.com!
Stayed 2 nights in Sep 2018

2/10 Terrible

Lindsay

Highly disappointed
The front office staff was rude. The hotel looked nothing like what was posted on line & there was no free breakfast as advertised. The rooms were disgusting & had a horrible smell. It was not a great part of town either. Someone overdosed & had to be taken away in an ambulance.
Stayed 3 nights in Sep 2018

4/10 Poor

Quratul

Very gross bathroom and room smelled so bad
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very kind. Close to a gas station. Not far for bus route. Clean. Quite for the most part.
Stayed 2 nights in Aug 2018

2/10 Terrible

DJW

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!!
The hotel is a dump. Old, not maintained, stained sheets, saggy beds, sticky floors, front door that dead bolt won't lock - and believe my you will want it locked.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the fresh clean smell of the sheets. Thought bethroom deplorable and bed and pillows uncomfortable. We waited over an hour after a very grueling day yo get checked. Inexperienced help.
Stayed 1 night in Jul 2018

6/10 Okay

NORI, ont.CANADA

Liked: Staff & service
Disliked: Cleanliness
soso
shower room was not cleen. vending machine was broken.
Stayed 1 night in May 2018