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This hotel was unbelievable! The staff goes overboard to make you feel cared for. Many speak English. My room was large and very quiet. I highly recommend the Club level because of all the extra perks. The Club Level has food and drink available all day. The gym and Spa are also quite ...
Comfortable and well run. Feels like a spa wherever you go in the hotel. Feels intimate and cozy. Fantastic concierge staff. Follow their suggestions.
The hotel staff was very helpful. The room was very comfortable with adjustable lighting, which gives very romantic atmosphere.
The room was very nice and luxurious, few restaurants indoors and helpful staff. English speaking staff was helping with taxi drivers who generally in Shanghai does not understand English.
Great hotel but staff mediocre. Expedia promised breakfast included but hotel did not honor the email reservation. Had to call staff every day to get room made up. Poor communication.
I had a gold access, special check in floor, great staff, the room was beyond amazing. Spa and massage center was very nice as well.
This hotel is beautiful! The room was amazing; clean and well decorated and definitely worth the few extra bucks we payed compared to our first two nights in Shanghai. (Very glad we made this our last night, because if we went the other way it would have been bad!). The breakfast included was beyond ...
I have stayed in this hotel four times now for my business and it would be very hard to match this hotel's amenities, food, and service. The staff is outstanding - friendly and helpful. No complaints here at all!!
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